Mercure Darlington Kings Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 412 件のレビュー

Mercure Darlington Kings Hotel - Image 1
Mercure Darlington Kings Hotel - Image 2
Mercure Darlington Kings Hotel - Image 3
Mercure Darlington Kings Hotel - Image 4

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Bar

  • Conference and meeting facilities for 2 to 160 guests

当ホテルの客室

ホテル所在地

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW DARLINGTON
United Kingdom

GPS:54.5257, -1.55407

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE KINGS BAR

On our ground floor next to Reception, offering a range food, snacks and beverages.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  412 件のレビュー

トリップアドバイザーの評価  4.0/5  1,129 件のレビュー

よい対応

お客さまの声 4.0/5

匿名 ビジネス - 確認済みレビュー すべて

ラウンジ含め、良い対応でした。

Noriyuki O. 様 この度は、Mercure Darlington Kings Hotel でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Management

Does the housekeeper do any housekeeping???… and who is the chef???

トリップアドバイザーの評価 1.0/5

Tour30734869876 Couples - トリップアドバイザー認証口コミ

No way is this a Mercure hotel! My partner booked this for a surprise… it was definitely that !!!! Does the housekeeper do any actual housekeeping? The room was disgusting! Dirty carpet, cobwebs, dust everywhere, toilet dirty, smears on mirrors. I complained to ‘Maria’ who did apologise and then informed me that the only 3 cleaners who know how to clean are all ‘off today’ I was gobsmacked! The lift didn’t work either (just like the staff) The breakfast was shambolic… appalling! Where was the chef trained? Same place as the housekeeper clearly !!!!! Worst hotel I’ve stepped foot in

Thank you for taking the time to provide us with your feedback following your recent stay at the Mercure Darlington Kings Hotel. We are sorry we did not meet your expectations At the Mercure Darlington Kings Hotel, we strive to provide our guests with a pleasant and restful experience. Sincerely, Management

Disgrace

トリップアドバイザーの評価 1.0/5

Ian S トリップアドバイザー認証口コミ

Ref 164 6574090 Worst experience I've ever had at a mecure. Lift was broken and refused alternative room ( disabled wife) window in room is broken, tv wouldn't work, coffee machine out of order, breakfast not nice and hears the best bit they had ran out of brown sauce!! Faulty towers eat your heart out ! So if you are disabled ♿ AVOID AT ALL COSTS. apparently lifts been out of order for months !

Thank you for taking the time to provide us with your feedback following your recent stay at the Mercure Darlington Kings Hotel. We are sorry that breakfast was not good, coffee machine broken and sauces missing. We are looking into the breakfasts. The lift has been repaired but then went down again we are awaiting a part for this, I am sorry we could not move your rooms but we may have been fully booked that night At the Mercure Darlington Kings Hotel, we strive to provide our guests with a pleasant and restful experience. Sincerely, Management

Worst hotel we’ve stayed in!

トリップアドバイザーの評価 1.0/5

avisharp Couples - トリップアドバイザー認証口コミ

Can’t see this place lasting much longer if they don’t sort themselves out! Felt sorry for the few staff we saw,but our stay was terrible from start to finish. For some reason we were given a wheelchair accessible room, which wasn’t as the lift to it didn’t work. There was loud music coming from the ballroom below us which we hadn’t been warned about, we weren’t able to get breakfast on the Sunday morning as it was mayhem in the small dining area, one person behind the counter taking orders and one in the kitchen cooking! No one to greet guests, clear tables, wash up, or help in any other way! As a result nothing had been replenished, and they appeared to have run out of most things. Then on our second night we had to change rooms as the electricity went off in the room we had, only to be given a tiny cold box room as it was all they had! As compensation we were offered a free drink, but the cider had run out as well!!!

Dear Rebecca W Thank you for taking the time to provide us with your feedback following your recent stay at the Mercure Darlington Kings Hotel. We are sorry that you could not get in to have breakfast and we are investigating this. We awaiting parts for he lift Unfortunally they have not arrived yet At the Mercure Darlington Kings Hotel, we strive to provide our guests with a pleasant and restful experience. Sincerely, Management

Room okay - breakfast a disaster zone!!!!

トリップアドバイザーの評価 2.0/5

Paul C Solo travel - トリップアドバイザー認証口コミ

Room was fine (although a friend advised that the rooms are prone to excessive heat as there’s no air-conditioning and the window doesn’t open). Breakfast was shambolic on both mornings: lack of staff, lack of key ingredients, lack of cutlery and a lack of tables to sit at. In summary, it’s fine for stays Oct-April, but don’t book for breakfast - you can get a better (and cheaper) breakfast across the road at the Wetherspoons.

Dear Rebecca W Thank you for taking the time to provide us with your feedback following your recent stay at the Mercure Darlington Kings Hotel. We are sorry that the breakfast was not to standard and we are investigating this. At the Mercure Darlington Kings Hotel, we strive to provide our guests with a pleasant and restful experience. Sincerely, Management

との提携 TripAdvisor

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