Mercure Charlestown 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 968 件のレビュー

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Mercure Charlestown - Image 1
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109 Madison Drive, 2290 CHARLESTOWN, Australia

説明

ホテルのその他の情報

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

当ホテルの客室

ホテル所在地

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

電話番号
ファックス +61 2 4942 1463

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  968 件のレビュー

トリップアドバイザーの評価  3.7/5  560 件のレビュー

Had better hopes for this hotel

トリップアドバイザーの評価 2.0/5

Iqtidar A トリップアドバイザー認証口コミ

A nice hotel with some nice people, however had a terrible experience with one of the staff members on the last day regarding Breakfasts, they were definitely not nice nor understanding. Similar to the other review talking about rude behaviour from the supervisor during Breakfast for a platinum member, we faced the same from the hotel reception rudeness as a gold member. They told us at Check-In that Breakfast was till 10am, and failed to tell us that on our second day it would finish earlier at 9.30am (Monday Public Holiday, Tuesday Normal Day), thereafter they blamed us for the miscommunication.

Thank you Iqtidara for taking the time to review Mercure Charlestown, across many of our platforms. We will respond the same way that we replied to you on another platform, right before you posted on this one. We are pleased that you were able to enjoy the hotel and our staff in general. Our friendly, and accommodating staff are usually our most highly rated attribute so, it was disappointing to read that our service did not meet your expectation and prompted us to look more deeply into this. As such, it is quite upsetting that you still felt the need to write a review like this when, due to the misunderstanding of you not coming to breakfast before it closed, you were nevertheless provided with a refund and explanation email on 31/1/25. We took the benefit of the doubt thinking that you may have got the breakfast times mixed up as you were also here on a public holiday (where the breakfast hours are extended), hence the reason for the refund of the ***non-refundable discounted breakfast*** that you booked online prior to your stay. In any case, we are truly sorry that your stay did not meet your expectations on this occasion and look forward to the opportunity to welcome you again soon.

Worth the Visit to the Restaurant alone!

トリップアドバイザーの評価 4.0/5

Kellie B トリップアドバイザー認証口コミ

We had a wonderful stay at the Mecure Charlestown. The dinner that we had at the restaurant was the best meal in 23 days of travelling through Queensland, Victoria, New South Wales and Tasmania. The chef is remarkable. Brittney who checked us in also served us in the restaurant. She was professional and friendly and as she was the only staff contact we had, she made our stay so enjoyable. She is a keeper!

Thank you so much for taking the time to review your stay with us at Mercure Charlestown. We are delighted to hear that you enjoyed our food and staff. This feedback is always lovely to hear and Todd and Brittney will be very pleased to hear that their hard work and dedication is not going unnoticed. Thank you, and we look forward to welcoming you back again soon!

Consider your choices

トリップアドバイザーの評価 3.0/5

sydfam65 トリップアドバイザー認証口コミ

Some good points and some improvements. First the good- close to Kotora Westfield’s, nice area outside the bar to sit for a drink, friendly staff, foxtel channels, free parking(which is hard to find towards the centre of Newcastle unfortunately), pool. Improvements- Bed not the best (Novotel beds were heaps better), pillows are as flat as pancakes (bring your own), no shower cap in bathroom which made it tricky to keep my hair dry- I did not realise these little extras were not included, the room was run down, bathroom door is sliding and leaves a gap when ‘closed’ and not a very bright light in bathroom. I probably would not stay again.

Thank you "sydfam65" for taking the time to review your stay at Mercure Charlestown. We appreciate our guest reviews as they help us to refine our offerings and service to best suit our guests. We are so pleased that you enjoyed our bay area and pool, it's a great outlook over the bushland and the distant view of Stockton beach. Thank you for your feedback about the improvements you think are necessary, we are sorry that these did not meet your expectation for this stay. We have a program for reviewing and replacing our mattresses and pillows so, I am sorry that this didn't meet your expectations this time. For future stays we would welcome you to contact our friendly staff, as your comfort is very important to us and we do have a selection of alternative pillows, if the ones in your room are not as you desire. It would also be really helpful for you to contact our reception (email: desk@mercurecharlestown.com.au) so we can determine which room you were staying in and assess it accordingly. Our bathroom doors have been installed in a professional manner to consider privacy, however, if you have noticed a gap, it may mean that it requires a maintenance repair. Once again, thank you for your review and we look forward to welcoming you back again soon.

Upgrade top floor and apartment and of to a great few days stay,Emily and Ryan were excellent operators,

トリップアドバイザーの評価 3.0/5

36ronh トリップアドバイザー認証口コミ

Very please when we arrived reception had a Ryan one of the best I have meet,upgraded room very nice indeed Really keen to have lunch but unfortunately didn't but advised to book for tea Next morning went for breakfast which was very nice great chef Only down side was a very rude woman who was trying to manage the kitchen ,very poor operator soiled our stay

Thank you for taking the time to leave a review for us. It is great to hear that you were well looked after by Emily and Ryan and you were able to experience a top floor room. These rooms boast a balcony, and depending which side, either a beautiful tree top outlook or a distant district outlook, all the way to Stockton, Newcastle, NSW. As you have mentioned, we do not offer a walk in lunch menu but, in the future, if you have a group of 10 or more and can book ahead, we are always willing to discuss how we can cater to your needs. We are sorry to hear your morning was tainted and we will follow up with the breakfast staff that were working on this day. It is always our intention to give our guests the best possible service and experience and our breakfast staff take pride in welcoming our new and repeat guests, so we are sorry that our service didn't meet your expectations on this occasion. We look forward to welcoming you back soon.... it is hard to beat that beautiful hot buffet breakfast over looking the pool on a gorgeous spring morning!

Always neat and clean

トリップアドバイザーの評価 4.0/5

Keiron R Couples - トリップアドバイザー認証口コミ

We often choose Mercure Charlestown as it’s reliable, clean and convenient. Ryan is always helpful and friendly as host and we fine the accommodation a good standard

Thank you, Keiron, for taking the time to leave this review for us. It's always a breath of fresh air to know that all of the hard work we are doing behind the scenes is being noticed. Our staff work hard and are continually reviewing ways that they can improve their service to our valued guests, so, Ryan and the team will be very happy to receive this feedback. Thank you.

との提携 TripAdvisor

その他のウェブユーザーの評価

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