説明
ホテルのその他の情報
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Swimming pool
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Parking available
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Early check-in/late check-out available
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On-site dining option, Madison Kitchen + Bar
当ホテルの客室
ページ中 ページ
ホテル所在地
Mercure Charlestown
109 Madison Drive
2290 CHARLESTOWN
Australia
GPS:-32.955011, 151.704792
アクセスと交通機関
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NEWCASTLE
Railway station
アクセス: 8 km / 4.97 mi 10 min drive
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CHARLESTOWN SQUARE
Cinema district
アクセス: 1.2 km / 0.75 mi 15 min walk / 4 min drive
NEWCASTLE
Sports centre
アクセス: 4.5 km / 2.8 mi 10 min drive
CHARLESTOWN
Golf course
アクセス: 6 km / 3.73 mi 15 min drive
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BAR BEACH
Beach area
アクセス: 8 km / 4.97 mi 12 min drive
MACQUARIE
Lake
アクセス: 15 km / 9.32 mi 20 min drive
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CHARLESTOWN SQUARE
Shopping centre/mall
アクセス: 1.2 km / 0.75 mi 15 min walk / 4 min drive
ホテルサービス
チェックインはからです - チェックアウトはです
- プール
- 駐車場
- ペット不可
- レストラン
- Wifi
- エアコン
- 朝食
- バー
- 会議室
- 全館禁煙
- ルームサービス
MADISON KITCHEN + BAR
Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner
MADISON KITCHEN + BAR
Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.
朝食
非契約写真
プール
非契約写真
非契約写真
Only 10 minutes drive to Newcastle where Endota Spa will cater for all your Spa treatment needs
ウェディング
Perfectly appointed to cater for all your wedding needs, we are your ideal choice for your special day. We know that it's the little details that make a big occasion memorable - so you know that we'll get it right, ensuring that your day is unforgettable
お客様のご意見
Had better hopes for this hotel

トリップアドバイザーの評価 2.0/5
Iqtidar A トリップアドバイザー認証口コミ
Thank you Iqtidara for taking the time to review Mercure Charlestown, across many of our platforms. We will respond the same way that we replied to you on another platform, right before you posted on this one. We are pleased that you were able to enjoy the hotel and our staff in general. Our friendly, and accommodating staff are usually our most highly rated attribute so, it was disappointing to read that our service did not meet your expectation and prompted us to look more deeply into this. As such, it is quite upsetting that you still felt the need to write a review like this when, due to the misunderstanding of you not coming to breakfast before it closed, you were nevertheless provided with a refund and explanation email on 31/1/25. We took the benefit of the doubt thinking that you may have got the breakfast times mixed up as you were also here on a public holiday (where the breakfast hours are extended), hence the reason for the refund of the ***non-refundable discounted breakfast*** that you booked online prior to your stay. In any case, we are truly sorry that your stay did not meet your expectations on this occasion and look forward to the opportunity to welcome you again soon.
Worth the Visit to the Restaurant alone!

トリップアドバイザーの評価 4.0/5
Kellie B トリップアドバイザー認証口コミ
Thank you so much for taking the time to review your stay with us at Mercure Charlestown. We are delighted to hear that you enjoyed our food and staff. This feedback is always lovely to hear and Todd and Brittney will be very pleased to hear that their hard work and dedication is not going unnoticed. Thank you, and we look forward to welcoming you back again soon!
Consider your choices

トリップアドバイザーの評価 3.0/5
sydfam65 トリップアドバイザー認証口コミ
Thank you "sydfam65" for taking the time to review your stay at Mercure Charlestown. We appreciate our guest reviews as they help us to refine our offerings and service to best suit our guests. We are so pleased that you enjoyed our bay area and pool, it's a great outlook over the bushland and the distant view of Stockton beach. Thank you for your feedback about the improvements you think are necessary, we are sorry that these did not meet your expectation for this stay. We have a program for reviewing and replacing our mattresses and pillows so, I am sorry that this didn't meet your expectations this time. For future stays we would welcome you to contact our friendly staff, as your comfort is very important to us and we do have a selection of alternative pillows, if the ones in your room are not as you desire. It would also be really helpful for you to contact our reception (email: desk@mercurecharlestown.com.au) so we can determine which room you were staying in and assess it accordingly. Our bathroom doors have been installed in a professional manner to consider privacy, however, if you have noticed a gap, it may mean that it requires a maintenance repair. Once again, thank you for your review and we look forward to welcoming you back again soon.
Upgrade top floor and apartment and of to a great few days stay,Emily and Ryan were excellent operators,

トリップアドバイザーの評価 3.0/5
36ronh トリップアドバイザー認証口コミ
Thank you for taking the time to leave a review for us. It is great to hear that you were well looked after by Emily and Ryan and you were able to experience a top floor room. These rooms boast a balcony, and depending which side, either a beautiful tree top outlook or a distant district outlook, all the way to Stockton, Newcastle, NSW. As you have mentioned, we do not offer a walk in lunch menu but, in the future, if you have a group of 10 or more and can book ahead, we are always willing to discuss how we can cater to your needs. We are sorry to hear your morning was tainted and we will follow up with the breakfast staff that were working on this day. It is always our intention to give our guests the best possible service and experience and our breakfast staff take pride in welcoming our new and repeat guests, so we are sorry that our service didn't meet your expectations on this occasion. We look forward to welcoming you back soon.... it is hard to beat that beautiful hot buffet breakfast over looking the pool on a gorgeous spring morning!
Always neat and clean

トリップアドバイザーの評価 4.0/5
Keiron R Couples - トリップアドバイザー認証口コミ
Thank you, Keiron, for taking the time to leave this review for us. It's always a breath of fresh air to know that all of the hard work we are doing behind the scenes is being noticed. Our staff work hard and are continually reviewing ways that they can improve their service to our valued guests, so, Ryan and the team will be very happy to receive this feedback. Thank you.
との提携 TripAdvisor