Mercure Charlestown 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 926 件のレビュー

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Mercure Charlestown - Image 1
Mercure Charlestown - Image 2
Mercure Charlestown - Image 3
Mercure Charlestown - Image 4
109 Madison Drive, 2290 CHARLESTOWN, オーストラリア

説明

ホテルのその他の情報

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

当ホテルの客室

ホテル所在地

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
オーストラリア

GPS:-32.955011, 151.704792

電話番号
ファックス +61 2 4942 1463

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  926 件のレビュー

トリップアドバイザーの評価  3.7/5  566 件のレビュー

Comfortable overnight stop

トリップアドバイザーの評価 4.0/5

584cassandral Couples - トリップアドバイザー認証口コミ

We stayed at this Hotel on a Road trip north. It’s in the suburb of Charlestown in Newcastle along the old Pacific Highway. Room was comfortable and spacious with a renovated bathroom. Very comfortable bed and a large lounge and dining area. The bathroom was renovated tastefully and had a lovely rainfall shower. We had dinner in Madison’s restaurant which was very good and lots of menu choices . Cheap drinks too. We also had breakfast there the next morning and it was up there on my list of Hotel breakfasts . Cooked to order egg if you like (I had poached). Lovely well presented fruit and yoghurt and cereals and some nice pastries and good range of bed . Hotel was in an affordable price range and I would consider again for one of my road trips . It is not within walking distance of other shops or restaurants so bear that in mind if you don’t want to eat in house . I would through the restaurant on site is really good .

Thank you for taking to time to review your stay with us at Mercure Charlestown. We are so pleased you had a great experience and found the room spacious and enjoyed our renovated bathroom and comfortable beds. The restaurant staff, from our onsite restaurant will be particularly happy to hear the extra mention about Madison Kitchen and Bar. Thank you and we look forward to welcoming you back on your next road trip!

Not an accor owned hotel. This is run by a franchisee

トリップアドバイザーの評価 2.0/5

may200000 Solo travel - トリップアドバイザー認証口コミ

Filthiest carpets I have seen in a hotel. Restaurant staff were good but front desk was confronting and disconnected. Attempted to charge me for $34 breakfast despite booking an Included breakfast rate. No apologies. Then attempted to charge 3% credit card fee when accors own booking says maximum is 1.4%. Rooms from the 1970s and well worn

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations. While we are a franchise hotel, we take great pride in offering warm, welcoming service that reflects the friendly and laid-back spirit of Newcastle, our vibrant regional town. We’re pleased to hear that you found our restaurant team to be helpful, and we’ll be sure to pass your kind words on to them. Regarding your comments about the carpet, we do conduct regular professional deep cleans and have reviewed the photo you attached. We identified a small stain in our upstairs hallway – a high-traffic area – and appreciate you bringing this to our attention. It is being addressed as part of our ongoing upkeep. The rubber seal you referred to is located at our back 24-hour access door and, when zoomed in, may appear out of place. We are also reviewing this area to ensure its presentation aligns with our standards. We apologise that your breakfast-inclusive rate was not correctly recognised by our system during check-in. We’re glad our team was able to rectify this, but regret any inconvenience it may have caused. In terms of card surcharges, we strive to keep these as low as possible and only charge what the merchant charges us, depending on the card type used. We are sorry that Accor has incorrectly included a reference to a 1.4% surcharge with your booking, our higher surcharge for AMEX reflects that AMEX charge us a higher fee when that card type is used. We are following up with Accor in relation to them including this note on your booking as it may apply to some of their managed properties with different banking arrangements. Despite this, we understand that clarity at the time of payment is important and will continue to ensure this is clearly communicated. Lastly, we’re disappointed to hear that your interaction with our front desk didn’t meet your expectations. Our team usually receives very positive feedback, so we sincerely apologise if this wasn’t your experience. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay for you.

Restaurant was great

トリップアドバイザーの評価 5.0/5

798karync トリップアドバイザー認証口コミ

Hotel south of Newcastle but driving distance to beaches and walking distance to major shopping centre. Staff very helpful lent us umbrella as raining. Restaurant was great so impressed we had dinner there twice in 3 nights would definitely recommend

Thank you for taking the time to review your stay with us at Mercure Charlestown. We love that you particularly found our onsite restaurant, Madison Kitchen & Bar particularly delicious - the chef and restaurant staff will love to hear this. Thanks again and we look forward to welcoming you back again soon.

Our Newcastle “Go to place”.

トリップアドバイザーの評価 4.0/5

colfawns Couples - トリップアドバイザー認証口コミ

We like Newcastle for short relaxing getaways & have always stayed at The Mercure, the rooms are 3+ & the beds & pillows are so comfortable & staff are fabulous, should we ever have a problem or issue, it is always rectified immediately, the food in the Madison restaurant is excellent and we were so looking forward to one of their amazing pizzas on our last visit but alas, due to their popularity, they had run out (devastated), however substitutions were lovely. Thank you April.

Thank you so much for your lovely review, April. We love this - being your "go to place" for everything Newcastle and Lake Macquarie has to offer. See you again soon!

Good Friday stay

トリップアドバイザーの評価 4.0/5

PeterG873 Couples - トリップアドバイザー認証口コミ

We booked at very short notice and arrived on Good Friday. The receptionist was run off her feet tending the bar, looking after the front desk and more. The restaurant was closed but they took room service orders. The chef deserves a medal! The meal was quite good and he had to cook it and deliver it to our room himself. Otherwise, the Privilege room was large and well equipped. Nice outlook. Outdoor parking. Accor status welcome drink policy is perfect. Breakfast was excellent and the chef came out regularly to top things up and offer to cook eggs to order. Great for a small dining room. The dining room is fresh and airy with a nice view over the pool. Avoid room 229 - it has the vent from the kitchen going through it which creates noise and kitchen smells.

Thanks Peter, for taking the time to review your stay with us. We are so pleased to hear that you enjoyed your stay and noticed the dedicated and hard working staff and felt well looked after. Thank you for your feedback about your room, we will monitor that and consider whether we can redirect the vent path. It is lovely and rare to be able to open windows and get fresh air into your room of a hotel, so we want to be able to encourage that. We look forward to welcoming you back again soon.

との提携 TripAdvisor

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