岘港海滩铂尔曼度假酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 2,003 评论

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岘港海滩铂尔曼度假酒店 - Image 1
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Vo Nguyen Giap street, NGU HANH SON WARD, 550000 岘港, 越南

描述

酒店其他优惠

  • 独特美食和创意饮品概念，将当地美食和地道菜品相融合

  • "客房带私人阳台，小屋带私人花园"

  • "酒店建在沙滩上，时时刻刻带给您舒适惬意的住宿体验"

  • "会议室带室内外功能区"

  • 距市中心和国际机场最近的度假酒店

我们的客房

预订此酒店
客房 1

酒店位置

岘港海滩铂尔曼度假酒店

Vo Nguyen Giap street, NGU HANH SON WARD
550000 岘港
越南

GPS:16.040022, 108.249353

电话
传真 +84 236 3951 898

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  2,003 评论

客户意见评级 3.0/5

Xiyuan H. 家庭住宿 - 所有已确认评论

Dear Mrs. Xiyuan H., Thank you for sharing your feedback with us. Thank you for sharing your feedback with us. We are truly sorry to learn that you found the sleeping arrangement uncomfortable. We were particularly concerned to learn about this only after your departure, as we would have sincerely appreciated the opportunity to assist you while you were staying with us. Had we been made aware at the time, our team could have immediately inspected the room to identify the cause and, if necessary, arranged alternative bedding or a room move to ensure your family’s comfort. We also noticed that your breakfast experience did not fully meet your expectations. If you could kindly share more details about what could have been improved, we would be very grateful. Your feedback would help us better understand your expectations and improve our breakfast experience for future guests. Once again, please accept our sincere apologies, and thank you for helping us improve our service. We hope to have the opportunity to welcome you and your family back for a more comfortable and enjoyable stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

客户意见评级 4.5/5

Min X. 情侣住宿 - 所有已确认评论

Dear Mr. Min X., Thank you very much for your feedback and for staying with us. We are delighted to hear that you enjoyed our great location, beautiful scenery, and direct beach access. We also appreciate your kind mention of our reception team member who assisted with your deposit payment—your recognition will be shared with the team. At the same time, we sincerely apologize for the inconvenience regarding the tissue supply in your room. This is certainly not the standard we aim to maintain, and your comment has been shared with our Housekeeping team to ensure better replenishment and attention to detail moving forward. To help us further improve our services, may we kindly ask for more details about your experience at the swimming pool? Your feedback will be very helpful for us to enhance the overall guest experience. We truly appreciate your valuable comments and hope to have the pleasure of welcoming you back again. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

客户意见评级 5.0/5

Fang S. 家庭住宿 - 所有已确认评论

Dear Mr. Fang S., Thank you for the great review of our hotel! We glad to read that our hotel had met your expectation and able to give you a comfortable stay. Thank you once again to share your heartwarming feedback and we do look forward to welcome you back in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

客户意见评级 3.5/5

Lei Y. 家庭住宿 - 所有已确认评论

Dear Mr. Lei Y., Thank you very much for sharing your experience with us. We’re pleased to hear that you enjoyed our location and the wide range of activities at the Kids Club. We sincerely apologize for the inconvenience you experienced during buffet breakfast over the Chinese New Year period. Due to the high occupancy, the environment may have felt crowded, and food replenishment did not meet our usual standards. Please be assured that your comments have been shared with our culinary and operations teams so we can improve flow, staffing, and replenishment during peak periods. Regarding your valuable suggestion about multilingual room service menus, we truly appreciate this feedback. As room service is frequently used by our international guests, this is an important point, and we are reviewing options to provide multilingual menus to enhance convenience and overall guest experience. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

客户意见评级 4.0/5

Xiaofeng N. 家庭住宿 - 所有已确认评论

Dear Mr. Xiaofeng N., Thank you very much for sharing your feedback. We are glad to hear that you appreciated our beach location and the service provided by Nick. We sincerely apologize that some of our facilities felt outdated and that the Tet set meal did not meet your expectations. Your feedback regarding both the facilities and dining will be shared with the relevant teams so we can continue to improve. We truly appreciate your comments and hope to welcome you back for an even better experience in the future. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

其他网络用户评价我们的酒店

  • 759 评论 9.4/10 位置
  • 967 评论 8.5/10 房间
  • 1,628 评论 9.4/10 服务
  • 20 评论 8.4/10 上网
  • 554 评论 9.4/10 沙滩
  • 527 评论 9.2/10 早餐
  • 377 评论 9/10 清洁度

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