岘港雅高美爵酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 3,393 评论

安心悦界(ALLSAFE)认可酒店

信息短信

岘港雅高美爵酒店
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+ 21 服务

酒店其他优惠

  • 入住岘港雅高美爵酒店,享受正宗的文化体验,融入当地人的生活

  • 前往我们的三家美食餐厅,品尝国际美食和中餐菜肴、海鲜和牛排烧烤

  • 前往我们世界一流的 Karma 水疗中心和装备现代的健身中心,享受幸福呵护

  • 在有着绝佳视线的尊享休闲区享受放松时刻

  • 5 个有着充足自然光照的会议室和 1 个 433 平方米的大宴会厅

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

岘港雅高美爵酒店

Lot A1 Zone of the Villas of
Green Island
Hoa Cuong Bac Hai Chau District
84511 岘港
越南

传真: (+84)236/3797797

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • Da Nang Station:  HCMC/Hanoi Da Nang City

  • 乘飞机

    DANANG INTERNATIONAL AIRPORT 达到 2公里 / 1.24 英里

  • 乘火车

    DANANG RAILWAY STATION 达到 4公里 / 2 英里

  • 乘火车

    DANANG STATION 达到 4公里 / 2.49 英里

GPS:16.048371, 108.227005

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

我们的客房

这家现代酒店提供 272 间客房,可欣赏令人惊叹的河景或山景:提供 200 间高级房、52 间豪华房、20 间套房,每间都拥有迷人的现代设计与一流的服务,以及当地采购的设施。

您的会议和活动

我们的会议室

  • 会议室数量:4

  • 最大面积:433 平方米

  • 最大容量:800 个人

  • 最大宴会容量:340 个人

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岘港雅高美爵酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.6/5

3,393 评论

TripAdvisor 评级 5.0/5

1,990 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Memorable staying

Tripadvisor 评级 5.0/5

eddie02091 Business - 16/01/2021 经 TripAdvisor 认证的评论

i had a really pleasant time in mercure danang. I spent 2 nights at family suit is extremely confortable and nice. Big space at room with well facilities. frontdesk officer, f&b staff & driver were all friendly & often smiling. would definitely love to return someday. highly

Xin chào Mr. Eddie, Thank you so much for your review. I am glad to read that you a memorable stay with us. Delivering exceptional guest experience and making sure that your stay is perfect is singularly the most important thing to us. I am so glad we were able to achieve that during your stay. Thank you so much again for choosing Grand Mercure Da Nang and I look forward to welcoming you back soon. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Friendly and Conscientiously hotel staffs

Tripadvisor 评级 5.0/5

lamnhutthang Business - 29/06/2020 经 TripAdvisor 认证的评论

Hotel staffs always think about something maybe I will need and arrange it available for me in advance, such as airport pickup, hotel's facility, .. And all the support always from friendly and conscientiously hotel staffs. I feel happy and appreciate to all.

Family Oriented Hotel

Tripadvisor 评级 5.0/5

Juls5050 Business - 02/02/2020 经 TripAdvisor 认证的评论

I feel that Im part of the family, everytime I stay in this hotel. The treatment to the guest is very special. I like keep coming back. The food is also good and many choices. The environment neaeby is also good. There's a nearby tennis court, where you can play a good tennis with other players.

風景漂亮

客户意见评级 4.0/5

Johnny 朋友住宿 - 24/01/2020 所有已确认评论

不錯,服務周到

Dear Mr. Ping Wai S., Thank you very much for your kind comments, It is truly rewarding to know that you had enjoyable time at the hotel. Regarding your belonging, we could not find your pocket that you had mentioned as I did recheck with our lost and found department. So could you please let us know if there is any area in our hotel you may leave it also, please try to remember, we will try to find it again. Hopefully, we will have a chance welcome you back to our hotel in near future. Warmest regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Bad experience, terrible services, won't stay again

Tripadvisor 评级 3.0/5

MinhQuocTran Business - 20/01/2020 经 TripAdvisor 认证的评论

many times stay in Grand Mercure but just back to this hotel after recent stay in Oct as the experience as that time was not too bad. this time i was warmly welcomed at the receptionist then move straight to my room, open main door and i immediately saw a stain that extend from rest-room to main door. I immediately asked the cleaner and the supervisor who took care of my room came right after. I was very surprising that she was blaming that was because of me...my gosh i couldn't believe that she could blame me instead of quickly fix the dirt and apologize for the mistake but it hasn't happened. she then asked the cleaner too clean the dirt but it was spoiled my day. i was staying in the room to work and order in room dining as i haven't launch yet. i order a pasta and you know, the worst pasta i ever eaten. meat ball smells like rancid with strong mud smell ( i supposed they used the food that was leftover from the breakfast to make this for me), i couldn't even eat a quarter. when i call the room service to take it away, she doesn't understand while i just ordered and left everything without eating after 5'. this was not the end, when i checked out the morning next day, i was supposed they have prepared the car to drive me to the airport (this was included in my package) but the staff at the front she did not do that, i asked he did you prepare the car for me or not, i was very rushing to catch the lfight, she quickly made a call ( i supposed she called the car) then i walked to the lobby to wait for my care to come, 5' later i didn't see any care then i came back, i asked her again, did you order car for me or not? she was looking like hasn't done so (could you believe it), finalize she called the car but i was almost missing the flight. p/s: i have also experienced the Chinese restaurant with my customer in the 2nd floor the evening that i arrived, i was another terrible experience as well. which im lazy to write it here, just not to recommend anyone for this restaurant

Xin chào Mr. Tran Minh Quoc, Thank you for taking the time to sharing your experience at the Grand Mercure Danang. We are deeply grateful for your constructive comment and would like to express my sincerest apologies for any inconvenience that you had met. I believe the feedback like yours that we learn from and use to improve our service, from how to receiving guest's feedback properly, to how to train our staff to use their common sense on serving customer. Please rest assured that your feedback have been shared to the HODs team to further discuss the necessary step to improve our service. We sincerely appreciate both you and your company's continuous support. Kindly send us a notice if you plan to come again and we would do our best to recommend you the most fitting form of accommodation for your comfort. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager
客户意见评级 4.5/5

O 商务住宿 - 17/01/2020 所有已确认评论

環境好 笑容好 服務速度比較優閒 對商務客可以要對一家來渡假的要執行更快捷一點。 沖涼地板有水後比較滑 我也差點滑倒 應加點防滑的 膠氈或其他 避免老人家或小孩受傷。 本人走時太衝忙 忘帶了一件深藍色的羽絨外套。但checkout同事有致電人去查房看有沒有其他消費但沒有發現我漏下了東西。 基本地點環境極好 服務員笑容態度也很好。

Dear Mr. Robert A., Greetings from Grand Mercure Danang Thank you for your recent stay and for taking the time to leave a review of our hotel. It was a delight to learn that overall you had a positive experience with us. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding the bathroom floor which should not happened. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

舒服潔淨!

客户意见评级 4.0/5

Sammy H. 商务住宿 - 07/01/2020 所有已确认评论

景觀好, 房間大, 設施完善!

Dear Mr. Sammy H., Thank you for taking the time to share your experience about your stay at Grand Mercure Danang. Hopefully, we will have a chance welcome you back to our hotel in near future. Warmest regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

安靜 風景漂亮

客户意见评级 4.5/5

Chen J. J. 朋友住宿 - 23/12/2019 所有已确认评论

Grand Mercure在danang市區旁的一塊小島上。景觀非常好。 這次住在1701房。面對摩天輪景色非常美。 遠比之前住在海邊或市區的而感覺度附近的人車聲嘈雜,mercure安靜舒適。 早餐的質量在中上水平。 可以自己包的雞肉雞蛋煎餅+蔬菜春捲,蠻好吃的。 牛肉河粉的牛肉應該燉地更軟一些。 牛肉片偏硬。 法式吐司蠻不錯的。 若下次前往Danang.會考慮住宿。

Dear Mrs. Chen Jia J., Thank you for your recent stay and for taking the time to leave a review of our hotel. It was a delight to learn that overall you had a positive experience with us. We are deeply grateful for your constructive comment about our breakfast which we could learn from and improve our service. Please rest assured that your feedback have been shared to the HODs team to further discuss the necessary step to improve our breakfast and it is our hope that you still give us a chance to welcome you back and redeem your experience. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Great Place to Stay

Tripadvisor 评级 5.0/5

Peter H Couples - 20/12/2019 经 TripAdvisor 认证的评论

Did not know what to expect from a Grand Mercure hotel and we were very impressed with this hotel. Service and staff were so helpful and friendly from arranging pick up at station and drop off at airport to our day pout tour. Rooms of very high standard as was the food at breakfast and in the Veranda grill restaurant. Poolside Bar service was brilliant as well. Can only thank everyone at the hotel for making our 3 night stay so enjoyable (Rebecca, Daniel and others).

Xin chào Mr. Peter, We thank you so much for sharing your experience with other fellow travelers here regarding your recent stay at our Grand Mercure Danang. The support of our guests is extremely rewarding for our team and we really appreciate your compliments about our service with helpful and friendly staff and the high standard room as well as the breakfast in the Veranda grill restaurant. How grateful for recognizing our heartist Rebecca, Daniel who has passion of personalized service. Rest assured we will share your generous words of praise with them and our ambassadors who will certainly be motivated. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager
客户意见评级 4.5/5

H. L. 情侣住宿 - 15/12/2019 所有已确认评论

服務人員很親切,早餐豐富,早上起床下樓吃早餐會很愉快,並且覺得人員訓練的很好,可惜的是感覺這次在飯店內的睡眠沒有很好,不然就滿分囉

Dear Mrs. H. Lin Hsi , Thank you so much for your review. I am glad to read that you a wonderful stay with us. Delivering exceptional guest experience and making sure that your stay is perfect is singularly the most important thing to us. I am so glad we were able to achieve that during your stay. Thank you so much again for choosing Grand Mercure Da Nang and I look forward to hearing back from you. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

性价比高

客户意见评级 4.0/5

C. Y. 商务住宿 - 25/10/2019 所有已确认评论

各方面都不错,性价比高。但是有些设施需要更新,洗澡的热水不够热。

Dear Mrs. C. y., Thank you for your recent stay and for taking the time to leave a review of our hotel. It was a delight to learn that overall you had a positive experience with us. In additional, We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding hot water quality which should be better. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Excellent Hotel

Tripadvisor 评级 5.0/5

Anna H Couples - 16/10/2019 经 TripAdvisor 认证的评论

The Grand Mercure Danang is located at a green island which is very closed to Danang International Airport, only 5-7 minutes to be there by car, Thank you hotel offered me a very beautiful view room (1617) facing the fantastic river & bridge, colorful lighting showing on bridge's ropes felt wonderful on view. Room facilities are fine with free wi-fi, TV, small refrigerator,slipper, tel, 4 free-bottles water, room is clean & bed is large suitable space for 3 persons. We stayed 5 nights (8-13/10) at this hotel, walked to beach just 30 minutes, to attractions & city centre around 20 minutes. But if you wish to Hai An Old Town, bus stop is near hotel which is around 45-60 minutes travel time & one way fare VND$ 30,000. Breakfast is also fine with many choices for Western & Asia tourists. Reception staff & guest relation officer are helpful and very nice. The only minor negative : Door of bathroom cannot be fully closed.

Xin chào Ms. Anna H, We would like to thank you for choosing Grand Mercure Danang as your accommodation choice during your resent visit to Danang. It is our pleasure to read a brilliant review, we pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed and satisfied during your stay. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team to keep them motivated. Once again, thank you for sharing your experience and We hope to have the pleasure of welcoming you back soon to our green island soon. With grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

員工熱情

客户意见评级 4.5/5

C. M. C. 家庭住宿 - 20/09/2019 所有已确认评论

5-12/9/2019這一星期內 出入不太方便..附近也沒有太好的吃 但酒店的卻有泳池及 及中式早餐來 彌補其他不足 房間很整齊光線很充足

Dear Mr. C. Man C., We are very much appreciated your value review regarding your experience at Grand Mercure Danang. I am so sorry for any inconvenience that you had met regarding our location. We are aware that the distance to the town is hotel's weakness and unfortunately we can not do anything to change that. However, at Grand Mercure Danang, we strive to provide a superior service experience for every customer, therefore we supply shuttle bus service which is complimentary for all in-house guest from 08:00-18:00. Hopefully, we will have a chance to welcome you back soon again. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Great staff and views.

Tripadvisor 评级 4.0/5

adenoz Couples - 05/09/2019 经 TripAdvisor 认证的评论

The hotel is located out of the centre of town, but there is a free shuttle to the market, museum, fun park and beach, Our deluxe room, on the eighteenth floor, was simply, but comfortably furnished and offered great views of the Han River, the bridges and surrounding mountains. Standard platinum Le Club Accor benefits were given: a one category room upgrade, club lounge access, fruit platter and welcome drink vouchers. A two hour city tour was also a nice little added extra. Evening canapes in the club lounge were plentiful and varied, with a free flow of beer, wine and spirits. We had breakfast in the restaurant which had a good selection of juices, bakery items and Vietnamese specialties. Pre- stay emails were answered promptly and most requests granted. Staff were all friendly, helpful and efficient.

Xin chào Mr. adenoz, We very much appreciate your comments regarding your stay at the Grand Mercure Danang. Thank you for being our Loyalty member of Accorhotels which we could have chance to host you as our special guest and treated you to a wonderful stay through all of our distinctive elements such as hotel facilities,executive lounge and our highlight point complimentary amazing city tour. It really our honor to have you here and receive such a wonderfull review like yours. Once again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

A Very Modern Hotel in Da Nang

Tripadvisor 评级 5.0/5

John A Couples - 02/09/2019 经 TripAdvisor 认证的评论

The Grand Mercure Hotel Is a superbly appointed hotel situated in a a little island just offshore in the Han River just on the edge of the CBD. The spacious rooms are delightful and the view from our room up and down the river was magnificent. The restaurant provides a wide range of Asian and Western food at reasonable prices. The staff are helpful and pleasant, although they struggle a bit with English.

Xin chào Mr. John A, Thank you so much for your lovely review I am glad to hear that you really enjoyed our delightful room with magnificent view as well as our varieties of food selection with reasonable prices. We are passionate about service so I will definitely make sure that your review is shared with all of our entire team to continue to inspire and motivate them to deliver exceptional experience. Thank you again for choosing Grand Mercure Da Nang and come back real soon With grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Wonderful stay

Tripadvisor 评级 5.0/5

Khan B Family - 12/08/2019 经 TripAdvisor 认证的评论

The view from our room is excellent towarding the dragon bridge and the SPA at the hotel is super relax. Staff is very helpful. For example they help to book taxi, grab, recommended restaurent etc. Definitely we will stay here again

Honey moon

Tripadvisor 评级 5.0/5

RafaelTorres2021 Couples - 20/07/2019 经 TripAdvisor 认证的评论

I was on a short notice visit passing by on my honeymoon, and it was an amazing experience. Everyone on property and made my wife feel amazing. Thank you for this great memory, I am sure that we will be back again, but longer to enjoy more of this property and wonderful city!

Xin chào Mr. rafaelt0rres, It is truly a pleasure to hear that the stay at Mercure Danang was the most relaxing part of your honeymoon trip. We wish you a wonderful marriage journey ahead and look forward to welcoming you back soon with another great memory. Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Wonderful Stay away from the Husle and bustle

Tripadvisor 评级 5.0/5

MadsenCo Couples - 16/06/2019 经 TripAdvisor 认证的评论

Apart form the air con not working for the three days in the exec lounge and On our room level -our 10th floor suite was perfect amazing views , two sep rooms with tvs in both , exec lounge was nice the staff made us feel very welcome quiet and nice hotel .Comp shuttle to markets , and beach .. we booked a private airport pick up this was faultless . Great option for a quiet break.Amazing massage at the spa one of the best in Vietnam so far.

Xin chào Mr./Mrs. Lotte, Thank you for taking time to share your experience regard your recently stay at the Grand Mercure Danang to TripAdvisor community. There is nothing would make us more happy than reading such a review like yours. It thrills me to see that you enjoyed your time with us. Our team takes great pride in delivering an exceptional service for all of our guests and will be delighted to see that you had such a good experience. Thank you again and I'm waiting to see you again soon. With grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Amazing!

Tripadvisor 评级 5.0/5

geraldp690 Friends getaway - 23/05/2019 经 TripAdvisor 认证的评论

My stay in Grand Mercure Danang is very comfortable. As a Platinum member, the hotel have provide me with a very unique experience. From checking in till departing, i need not worry worry about anything. I like the best is my breakfast experience at the Executive lounge where i can order my breakfast and cook on the spot which is very fresh. The room is well equip and has a very nice city view in the day and night. I would definitely return again.

Xin chào Mr. Gerald P, Thank you for great review about your experience at the Grand Mercure Danang. We really appreciated your loyalty to Accorhotels, it really our honor to have you here and its always pleasure to receive such a top score from an elite member. Thank you again and we are looking forward to welcome you back to our little island. Grand regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Great stay in Grand Mercure Danang

Tripadvisor 评级 4.0/5

Passport149641 Family - 05/05/2019 经 TripAdvisor 认证的评论

Nice hotel wih good service and attention from staff. Great sunday brunch ... nice breakfast and nice room. Thanks to all staff for special service provided as accor loyaltie member. Far from manin attraction but still recommand this place if visiting Danang.

Dear Valued guest, Thank you very much for your construction review It is truly rewarding to know that you had enjoyable time at the hotel and all your requests were attended by staff. We hope to have an opportunity to welcome you back to our hotel again soon! With grand regards, Tran Thi Minh Thao (Ms.) Guest Relation Supervisor

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