岘港雅高美爵酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 410 评论

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Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Bac Hai Chau District, 84511 岘港, 越南

描述

酒店其他优惠

  • 入住岘港雅高美爵酒店，享受正宗的文化体验，融入当地人的生活

  • 前往我们的三家美食餐厅，品尝国际美食和中餐菜肴、海鲜和牛排烧烤

  • 前往我们世界一流的 Karma 水疗中心和装备现代的健身中心，享受幸福呵护

  • 在有着绝佳视线的尊享休闲区享受放松时刻

  • 5 个有着充足自然光照的会议室和 1 个 433 平方米的大宴会厅

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酒店位置

岘港雅高美爵酒店

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Bac Hai Chau District
84511 岘港
越南

GPS:16.048371, 108.227005

电话
传真 +84 236 3797 797

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  410 评论

TripAdvisor 评级  5.0/5  3,071 评论

卓越奖 2023

Excellent

Tripadvisor 评级 5.0/5

Sherpa54857200660 经 TripAdvisor 认证的评论

Great hotel with friendly staff and good facilities. We will back to Grand Mercure Danang in the future. Room is superbly clean and tastefully appointed This is a nice memory for me in Da Nang and Vietnam also. So lovely and memorable trip for me. Quite exceptional and probably the best service we have enjoyed anywhere in the world.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Kim Do (Mr.) Guest Relation Officer

Grand Mercure Danang

Tripadvisor 评级 5.0/5

whosboss 经 TripAdvisor 认证的评论

We were greeted by friendly staff who could not do enough for us. The rooms were very clean and tidy, the breakfast catered for every culture and the Vietnamese coffee is sensational. The hotel is a five minute taxi to the town market. Download the grab app for the best set price. ***** five stars

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Kim Do (Mr.) Guest Relation Officer

Great views of the review from many rooms and fantastic view of the evening fireworks from the privilege lounge.

Tripadvisor 评级 4.0/5

wackijac1 经 TripAdvisor 认证的评论

Great views of the review from many rooms and fantastic view of the evening fireworks from the privilege lounge. On the 1st day the pool like a bath, my partner joked that if he stayed in it for 45 minutes, he would be a ‘white cooked chicken’. Interestingly the next day the pool was cooler, potentially as there had been a storm and the rain was quite cold. The 1st night in the lounge was fantastic with an awesome range of food including sliced duck breast. Unfortunately, the food on the 2nd night was or a much lower standard with luke warm chicken wings and the noodles etc. weren’t as nice as the 1st night. It was like the chef ran out of budget for food on the Sunday. Range of drinks was good and loved the way the hotel showcased Vietnamese Gin. We wish we bought a bottle as we can’t find it in Australia since we returned a few days ago. Breakfast both in the main dining room and the lounge was very good. Really liked how the welcome drinks provided different cocktail options to the cocktails in the privilege lounge.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Kim Do (Mr.) Guest Relation Officer

Great Hotel Great Staff and Fantastic Upgrade

Tripadvisor 评级 5.0/5

29OAK 经 TripAdvisor 认证的评论

We have stayed at this hotel on several occasions and can't rave about this hotel enough. Stayed for 3 nights this time, would have liked it to be longer. Room fantastic, admittedly got a double upgrade to a suite lucky for us. A big thank you to David the GM for such a wonderful gesture. Brilliant city and river views from this wonderful room. Management of this hotel have nailed it with their staff on all levels that's what makes this such a great hotel. If you are staying here on a Friday night the seafood buffet is great value and variety but if you are not can highly recommend the Golden Dragon restaurant for its wonderful Dim Sum Buffet. We would like thank all the staff for making our stay such a memorable one also a special mention to Ms Son & Ms Anh in the Club Lounge for looking after us so well. We will certainly be back again.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Kim Do (Mr.) Guest Relation Officer

Manager Mr. Cam need to be fired

Tripadvisor 评级 1.0/5

Nick F 经 TripAdvisor 认证的评论

My wife and 2 friends try to experience Vietnam Da Nang about culture and people until the manger of the hotel accusing me of stealing his cheap mobile phone. So I emailed the General Manager Mr. David Coyle, since August 20 when were back here in Philippines I haven't recieve or heard from the General Manger. and here is my letter for him. I want to share this to the World and warned them of the said person. Booking Jing Fuertes Reservation number NPHSFNTN Room number 1009 Mr and Mrs Nicanor Fuertes Sydney, Australia NSW 2765 jma_jing@yahoo.com.au nfue3881@gmail.com 18th August 2024 Mr David Coyle General Manager Grand Mercure Da Nang Lot A1 Zone of the Villas, of Green Island, Hao Cuing Bac Hai chau District 84551 Da Nang, Vietnam Dear Mr David Coyle, I am writing to formally address an incident that occurred during my recent stay at your hotel 17th August 2024. While the overall stay was satisfactory, I encountered a situation involving the hotel’s reception staff and management that I believe warrants your attention. Upon arrival, we had a discussion with Mr. Do at the reception about changes to our booking. After resolving these changes, we were advised to see Mr Cam for final amount regarding our stay. After me and my company finish the said transaction we wait in the lounge lobby. Shortly afterward, the hotel manager, Mr. Cam, approached us and, in an unprofessional manner, asked if I got his phone. This inquiry was overheard by my wife and a friend and caused considerable embarrassment for both me and my friend, who was understandably frightened by the interaction. Despite my calm response, suggesting that Mr. Cam check the security cameras for clarification, the situation did not improve immediately. After a delay of approximately 5 to 10 minutes, Mr. Cam returned to inform us that he had located the phone under some paperwork and apologized for the confusion. Although I accepted the apology, the manner in which the situation was handled left much to be desired. It is crucial for hotel staff, particularly management, to handle such situations with professionalism and discretion. The approach and communication displayed by Mr. Cam did not meet the standards of courtesy and respect expected from a managerial level. I recommend that additional training be provided to ensure that all staff members handle similar situations with the appropriate professionalism and sensitivity. Thank you for taking the time to address this matter. I hope this feedback will assist in improving the service quality at your hotel. I would like to give special mention to Mr DO, Mr Nguyen and Miss Nhi for their professionalism. This people show us how to feel at home. Sincerely, Mr and Mrs Nicanor Fuertes

Dear Mr and Mrs Nicanor Fuertes, Warm greetings from Grand Mercure Da Nang. On behalf of the whole team at Grand Mercure Da Nang, I would like to express my sincere gratitude to you for staying with us and being our valued Accor Plus Silver Member. First and foremost, please be so kind as to allow us to express our sincerest apology for the inconvenience and discomfort that we have caused to you due to the issues you had during your stay with us and your kind feedback to us. I was most disappointed to learn of all the problems you encountered and the management impression was not good. We have addressed this to our General Manager and we are all aware of those issues and will take any action needed to reinforce with our Front Office team to ensure that the issue will not reoccur in the future. Once again, thank you very much for your loyalty to the brand as an Accor Plus Silver Member and we all look forward to welcoming you back to Grand Mercure Da Nang in the near future. Should you require any assistance for your next visit to Danang, please do not hesitate to contact us via email Lanh.PHAMNGOC@accor.com. Warm Regards, Ben Pham Front Office Manager

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其他网络用户评价我们的酒店

  • 183 评论 8.6/10 位置
  • 294 评论 8.9/10 房间
  • 356 评论 8.8/10 服务
  • 15 评论 7.8/10 上网
  • 156 评论 9.3/10 早餐
  • 90 评论 8.5/10 清洁度
  • 81 评论 9/10 设施
  • 23 评论 9.4/10 酒吧和饮品

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