岘港雅高美爵酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 235 评论

保证最优惠房价
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Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Bac Hai Chau District, 84511 岘港, 越南

描述

酒店其他优惠

  • 入住岘港雅高美爵酒店，享受正宗的文化体验，融入当地人的生活

  • 前往我们的三家美食餐厅，品尝国际美食和中餐菜肴、海鲜和牛排烧烤

  • 前往我们世界一流的 Karma 水疗中心和装备现代的健身中心，享受幸福呵护

  • 在有着绝佳视线的尊享休闲区享受放松时刻

  • 5 个有着充足自然光照的会议室和 1 个 433 平方米的大宴会厅

我们的客房

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酒店位置

岘港雅高美爵酒店

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Bac Hai Chau District
84511 岘港
越南

GPS:16.048371, 108.227005

电话
传真 +84 236 3797 797

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  235 评论

TripAdvisor 评级  4.8/5  3,277 评论

BEST FOR FAMILY BEST IN DA NANG

Tripadvisor 评级 5.0/5

Cornelio F 经 TripAdvisor 认证的评论

Our stay at Mercure Danang Hotel was absolutely wonderful from the moment we booked until check-out. I made a small mistake with my reservation, but Trang, the Guest Relations Manager, went above and beyond to fix everything and completely put my worries at ease. Her care and attention truly made a difference. The team also surprised us with something special for my son’s birthday, which made the day incredibly meaningful and memorable for our family. We booked access to the Executive Lounge, and it was a delight — peaceful, comfortable, and a perfect place to unwind. We also enjoyed Karma Spa, which was very relaxing, and the gym facilities were excellent as well. Honestly, we didn’t want to go home. Our stay was that lovely. Thank you to the entire Mercure Danang team for making our visit so special — we can’t wait to come back! 💛

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relation Officer

Our wonderful vacation at Grand Mercure Danang

Tripadvisor 评级 5.0/5

Hòa N 经 TripAdvisor 认证的评论

I had a great time at this hotel. The room was clean, comfortable, and well-equipped. The staff were very friendly and helpful, always assist with a smile. The location is convenient, close to many attractions and restaurants, downtown. Overall, I would recommend this hotel and i still choose Grand Mercure Danang for my next vacations.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

Inhumane behaviour

Tripadvisor 评级 1.0/5

oruhappyfamily 经 TripAdvisor 认证的评论

Please note that we are Accor platinum members not that it should make a difference, but just that we have 90 plus nights in Accor hotels and never had such a horrible experience While checking out, when we asked for one glass for water , they outright just rejected it and said no water . Nothing more to be said , this just reflects the whole experience of our stay and the way they treat their guests

Dear Mr. Dilip Sankar, Warm greetings from Grand Mercure Da Nang. On behalf of the whole team at Grand Mercure Da Nang, we would like to express my sincere gratitude to you for staying with us and being our valued Accor Platinum Member. First and foremost, please be so kind as to allow us to express our sincerest apology for the inconvenience and discomfort that we have caused to you due the complimentary water which you had upon check out and your kind feedback to us. We have addressed this to our General Manager and we are all aware of those issues and will take any action needed to reinforce with our team to ensure that these issues will be fixed and not reoccur in the future. Once again, thank you very much for your loyalty to the brand as an Accor Platinum Member, and we all look forward to welcoming you back to Grand Mercure Da Nang in the near future. Should you require any assistance for your next visit to Danang, please do not hesitate to contact us via email do.lekim@accor.com. Warm Regards, Mai Trang Guest Relation Manager

Good

Tripadvisor 评级 5.0/5

Kanhaiyalal Tha... S 经 TripAdvisor 认证的评论

VERY excellent Dung GRO very helpful very kind, We have wonderful stay in Grand Mercury Danang. We have a beautiful view in there I can see Dragon Bridge from my room and I love it.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Truong Quoc Dung (Mr.) Guest Relation Officer

Honest review of my Christmas stay (Suite Room)

Tripadvisor 评级 4.0/5

FarAway57771553360 经 TripAdvisor 认证的评论

I stayed here from Dec 25th to 27th. To be honest, even though I booked a Suite, the service at the beginning was quite disappointing. ​They messed up my room assignment at check-in point (how do you mix up a Suite assignment?>.<), and then there was another frustrating issue with the umbrella. When you stay in a Suite, you expect a certain level of seamless service, but the front desk really dropped the ball. I was honestly ready to leave a bad review right then. ​However, the Executive Lounge team saved this hotel. The staff at the lounge were the only ones who provided the 5-star service I expected. They were so professional and attentive I decided to let go of my anger regarding the check-in and umbrella mistakes. If it is not for the lounge team, my rating would be really much lower. ​The Suite itself was nice—clean wooden floors and a relaxing view of the bridge, even in cloudy and rainy weather. "​One key note for management" My email keeps getting overwritten by a "WeChat alias" in your system, so I never received the survey(GSS). Please fix this bug....it's kinda manipulating GSS.

Dear Mr. Lim Chealhwi, Thank you for taking the time to share your experiences on Google and TripAdvisor regarding your recent stay. We sincerely appreciate your loyalty as an Accor Platinum member and your willingness to provide such detailed feedback. Please rest assured that your previous email, alongside these two reviews, will be carefully reviewed by our management team. We are taking your comments regarding the room assignment and maintenance issues seriously to ensure these lapses are addressed. We are delighted that the Executive Lounge team provided the high standard of service you expected, and we will be sure to share your kind words with them as a highlight of your stay. Regarding the Guest Satisfaction Survey (GSS) issue, we have noted your feedback and will inform Accor of this technical bug to ensure our communication systems are improved for our loyalty members. Thank you again for your constructive feedback and for choosing Grand Mercure Danang. Sincerely, Mai Trang (Mrs.) Guest Relation Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 211 评论 8.9/10 位置
  • 364 评论 9/10 房间
  • 470 评论 9.3/10 服务
  • 8 评论 6.8/10 上网
  • 151 评论 9.6/10 早餐
  • 122 评论 9.1/10 清洁度
  • 34 评论 9.3/10 运动休闲
  • 28 评论 9.4/10 酒吧和饮品

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