岘港巴拿山法国乡村美居酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 530 评论

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岘港巴拿山法国乡村美居酒店 - Image 1
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安山, 和山乡, 和旺县, 0 岘港, 越南

描述

酒店其他优惠

  • 仅在上午 8 点至下午 4 点半之间，可乘坐缆车抵达酒店

  • 在巴拿山金桥（一座长 150 米的人行天桥）免费办理入住手续

  • 享受缆车票价优惠，每位成人 545,000 越南盾起。可能每年有所变化。

  • 提供各种娱乐和休闲活动

  • 在一天之内尽享四季变换，从山顶全景欣赏壮丽的日出和浪漫的日落

我们的客房

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酒店位置

岘港巴拿山法国乡村美居酒店

安山, 和山乡, 和旺县
0 岘港
越南

GPS:15.997454, 107.988289

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  530 评论

下雨很掃興

客户意见评级 1.5/5

Samantha 家庭住宿 - 所有已确认评论

下雨了一身狼狽，山上check-in等很久，房間還安排在最遠的那一棟。沒有view之外、旁邊還是排雨口，除了原本的雨聲，排雨好聲音更大）、浴室的花灑也壞了。下雨時真的不值得在山上住一晚，太貴又無趣。

Bonjour, Xin Chào! Dear Samantha, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. We understand that waiting for check-in, especially in the rain, can be frustrating, and we regret that the room placement and noise from the rain drain affected your comfort. We also apologize for the issue with the shower head, as this is certainly not the standard we aim to provide. We truly appreciate your feedback, as it helps us identify areas where we can improve. Rest assured, we will address these concerns with our team to ensure that future guests have a more comfortable and pleasant stay, even in less-than-ideal weather conditions. We understand that staying in the mountains during rainy weather may not offer the best experience, and we deeply regret that this affected your visit. If you decide to visit again, we’d be happy to assist in ensuring you have a more enjoyable stay, and please don’t hesitate to reach out to us directly for any special requests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Mr. Kayden Assistant Guest Experience Manager

不愉快的經歷，小心你的現金

客户意见评级 0.5/5

K. T. 情侣住宿 - 所有已确认评论

山下接待處人員專業不足，收現金後沒幾分鐘後就否認收取，誠信人品有問題，郵件反應不回應。

Bonjour, Xin Chào! Dear K. TINGSHENG, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience at check-in and the concerns you raised regarding the handling of your payment. We take such matters very seriously, and I sincerely apologize for any inconvenience or discomfort this situation caused you. Please rest assured that maintaining the trust of our guests is of the utmost importance to us, and we will investigate this matter further to ensure that such issues are addressed appropriately. I deeply regret that you were not able to receive the prompt and professional service we aim to provide. I also apologize for the lack of response to your emails. We strive to ensure that all guest inquiries are handled in a timely manner, and I will look into this to ensure that our communication channels are improved. We value your feedback as it helps us improve, and we hope that you will give us the opportunity to make things right should you decide to stay with us again in the future. Thank you for bringing this to our attention, and we wish you all the best in your travels. Warm regards, Kayden Assistant Guest Experience Manager

景色優美

客户意见评级 4.0/5

W. 家庭住宿 - 所有已确认评论

硬體設備較舊。

Bonjour, Xin Chào! Dear W., Thank you for taking the time to share your thoughts with us. We are glad to hear that you enjoyed the beautiful scenery at Mercure Danang French Village Ba Na Hills! We also appreciate your comments regarding the hardware in the hotel. We are continuously working on improvements to ensure that our facilities meet the expectations of our guests, and your feedback will certainly help guide our efforts. We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards, Mr. Kayden Assistant Guest Experience Manager

风景秀丽

客户意见评级 5.0/5

L. 朋友住宿 - 所有已确认评论

很好，所有人都很棒 very good very nice

Bonjour, Xin Chào! Dear L., Thank you for your kind words! We are delighted to hear that you enjoyed the beautiful scenery and had such a positive experience with our team. It’s always great to know that our staff made a difference in your stay, and we truly appreciate your compliment. We look forward to welcoming you back for another amazing stay in the future! Best regards, Mr. Kayden Assistant Guest Experience Manager

客户意见评级 2.0/5

Ann C. 家庭住宿 - 所有已确认评论

給的房間像閣樓房，只有一扇很小很高的窗戶，前面還放著書桌，根本很難看到外面精緻，跟官網訂購時照片完全不一樣，詢問櫃檯也只得到因為官網上房型的那棟現在關閉中，完全沒有感到抱歉或是想要補償的意思。

其他网络用户评价我们的酒店

  • 2,181 评论 8.6/10 位置
  • 4,981 评论 7.3/10 房间
  • 8,034 评论 8.5/10 服务
  • 41 评论 6.2/10 上网
  • 3,817 评论 9/10 食物
  • 1,745 评论 4.7/10 舒适度
  • 1,693 评论 9.1/10 早餐
  • 1,432 评论 7.9/10 清洁度

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