岘港汉江诺富特高级酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 5,606 评论

安心悦界(ALLSAFE)认可酒店

信息短信

岘港汉江诺富特高级酒店
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+ 27 服务

酒店其他优惠

  • 位于岘港市中心,地理位置独特

  • "方便前往旅游景点和国际机场"

  • "在猫途鹰网站上的岘港 384 家酒店中被评为排名前 10 的酒店。"

  • 客房带阳台,可欣赏城市全景

  • "灵活多样的餐饮和场所选择"

酒店位置

岘港汉江诺富特高级酒店

36 Bach Dang Street
Hai Chau District
02363 岘港
越南

传真: (+84)2363929998

从 14h00 办理登记入住手续

从 12h00 办理退房手续

GPS:16.077222, 108.223333

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

THE SQUARE

Step in the Square to experience a lavish breakfast buffet each morning. Then as the sun sets, the restaurant transforms to offer theme buffet prepared live by our talented chefs in sparkling open kitchen and once a week seafood extravaganza night.

我们的客房

我们相信,无论是休闲还是商务旅游,酒店的优质设施和开放式概念客房都将满足每位客人的需求。 岘港汉江诺富特高级酒店现代而宽敞的客房专为您的舒适住宿而设计。

您的会议和活动

我们的会议室

  • 会议室数量:6

  • 最大面积:475 平方米

  • 最大容量:526 个人

  • 最大宴会容量:280 个人

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岘港汉江诺富特高级酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级 4.4/5

5,606 评论

TripAdvisor 评级 5.0/5

3,388 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

地點便利, 服務親切

客户意见评级 4.5/5

C. S. T. 朋友住宿 - 11/05/2021 所有已确认评论

服務人員親切熱忱, 除了早餐種類可以再加強外, 是很滿意的住宿體驗

Dear C. Szu T., We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent choice for enjoying the city

Tripadvisor 评级 4.0/5

GoPlaces44550092784 08/04/2021 经 TripAdvisor 认证的评论

Excellent location for enjoying the city. Superb view of the city at night. Nice and very functional rooms, Good service despite covid situation and limited number of guests. A place to come back for sure.

Dear Mr./Ms.GoPlaces44550092784, Thank you so much for taking the time to tell us your experience with respect to your current stay at Novotel Danang Premier Han River and for your recommendation of our hotel to other travelers. We are so happy to learn that you was satisfied with the hotel location, room's functions and especially our hotel's services. Your compliment is such a great encouragement to all of our staffs as we always strive our best to bring the customer the best service as we can. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your sincerely, Ms. Dung Phan Guest Experience Manager

Terrible Breakfast

Tripadvisor 评级 3.0/5

Dream05858229528 23/12/2020 经 TripAdvisor 认证的评论

I have been Novotel Da Nang sevreal times before. However this time is very disappointment. When I had a breakfast, I ordered 'Bun Bo Hue' and chef served this food to my table. I found mysterious 'one thing', and I catched that it is 'cooked bug(exactly Fly). I called mater chef and complain this matter, and, after that I also claimed this issue to front desk. But, Breakfast dining still serve this menu(Even 'bug' was found cooked bun bo Hue soup), and front desk also any other feedback for me. Finally when I check out this hotel, I ask again to front desk. 'Why this issue happen, and why any other person don't explain this matter ?' but front desk also do not want to take a responsibility, just ask me again 'F&B team didn't reply yet? If you want call them, now call F&B team manager' I rejected their request and check out immediately. I have lots of experience at Accor chain hotel, but never happen kinds of this issue. FLY into soup.. Novotel is not street food bar..and not 1 star hotel. Please explain me route cause and counter measure.

Dear Mr. Kang, Xin chào! Thank you so much for taking the time to share your feedback with regards to your recent stay at Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. It was with deep regret that you have badly experienced with the way our Food and Beverage and Front Office team handled your feedback. Guest’s feedbacks shall be shared to higher management of the hotel so that we could know and address it immediately. Actually, this incident has not happened at our hotel before since we have strict food safety policies in place. After knowing your feedback on Trip advisor, I have communicated this issue with the entire Food and Beverage and Front Office team and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our General Manager and Director of Food & Beverage would be more than happy to meet you in person during your next visit and ensure that your visit would be the perfect one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ms. Dung Phan Guest Experience Manager

average stay

Tripadvisor 评级 4.0/5

QNgNg Business - 08/10/2020 经 TripAdvisor 认证的评论

neither of my pre-arrival requests were properly addressed/ satisfied. Staff members were generally nice but professional level was not up to the standard. Poor welcome amenities. Food didnt meet my expectation.

Dear Mr/Ms Ngoc N, Thank you for taking the time to tell us about your experience at the Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will communicate all your feedbacks to our team members please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Novotel Hotel Rooms have just been reopened from after a long period of Lockdown and the new Breakfast Menu by our New hired Master Chef has also be launched. With the new changes, we believe that the guest's experience will be significantly enhanced and satisfied. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Limited Power Supply Socket in the room (2903)

Tripadvisor 评级 5.0/5

geraldho2020 Business - 11/06/2020 经 TripAdvisor 认证的评论

I appreciate very much my room (2903) was upgraded but what surprised me was that the working table do not have an electrical supply Socket. When my computer battery runs out I have to stop working. In fact the whole room do not have electrical supply socket except at the coffee machine. That place is too small for working with computer.

鄰近漢江的諾富特酒店夜景非常美麗!

客户意见评级 5.0/5

Jason L. 商务住宿 - 02/03/2020 所有已确认评论

酒店位置很好!硬體設施完善!房間乾淨舒適且寬敞!裡面設施一應具全!且服務人員很親切!讓我有有賓至如歸的感覺!如果朋友想去峴港玩,我會強力推薦諾富特酒店!

Dear Mr.Tso Pang L., We very much appreciate your kindly words regarding your stay at Novotel Danang Premier Han River. We are happy that you enjoyed our location, our service and facilities. Thus, it is our honor to invite you to share your 5-star experience and give us 5 balloons on TripAdvisor page, the World's Largest Travel Website through the link https://bit.ly/2oJaH0s . This definitely serve as an encouragement to all of us as we always try to bring our guests the best services. Once again, thank you for your feedback. We look forward to welcoming you back soon. Sincerely, Hotel Management

lovely service, unforgettable experience

Tripadvisor 评级 5.0/5

Pui Pui S 24/01/2020 经 TripAdvisor 认证的评论

My family has decided to stay in the two bedroom suite for three nights to celebrate their birthday in danang. The view is stunning with the spacious balcony, it is service apartment like including 2 room toilet and 1 washroom in living area. The service is incredible, as the trip mainly celebrates my parents birthday, a decent cake with some hams and cheese are prepared nicely. And some daily tea serving, very caring service and I would like to thank you everyone from the hotel for their hospitality. And we have breakfast included as well in square restaurant, food is alright, variety is satisfying yet the taste is fine, not really impressive, the music is cool though along with the great morning view!

Dear Mr./Ms.Pui Pui S, I would personally like to thank you for taking the time to communicate your valuable feedback to us following your recent stay at Novotel Danang Premier Han River. Thank you for your detailed review, it certainly paints a vivid picture of your experience with us for all of the readers to enjoy! Thank you for your compliment about our view, our service on your birthday and also our food. I have just passed my thanks to all the team who did a wonderful job to bring you the most lovely service and unforgettable experience . They are so much happy to receive your feedback . Our service is what truly separates us from the rest of the pack! I was pleased to read you enjoyed your stay and may I take this opportunity to thank you again for staying with us. We hope to have more chance to celebrate your special occasion in our hotel! Yours sincerely, Hotel management

Good choice to stay again

Tripadvisor 评级 4.0/5

Trip740849 Couples - 20/01/2020 经 TripAdvisor 认证的评论

This is my first stay at Novotel Danang and i would say, average upon check in though i was at executive floor, i am impressed however by the Assistant Manager Miss LOAN as she been very helpful and i appreciate her professionalism and hospitality during our stay; she is the right example to show how you should be taken care of even other members of the hotel were not able to help; in short though these were small issues but she has shown how to serve clients the best she could. I shall be back to this hotel if i come back to Danang in future. Thank you, Loan.

Dear Mr./ Ms.Trip740849, We very much appreciate your kindly words regarding your stay at Novotel Danang Premier Han River. We are pleased to hear that you did enjoy our helpful service from Ms.Loan and we are also proud of what she tried to do to make your stay the most memorable one. We are very lucky to have her in our team and I have just given my thanks to her as she truly went above and beyond to ensure your service with the best experience. She’s excited to hear your feedback. Once again, thank you for sharing your experience. We look forward to welcoming you back soon. Sincerely, Hotel management.

Service Extraordinaire!

Tripadvisor 评级 5.0/5

melvtc23 Family - 18/01/2020 经 TripAdvisor 认证的评论

I rarely write a review, but this is definitely an exception. From the moment we were picked up from the airport, we felt very welcome. Everyone was helpful and friendly. The room had amazing view, the service was exceptional in every way especially at the lounge, and the breakfast very much exceeded expectation. By far, the best Novotel we have ever stayed with. Warmest regards to GM Christophe Pairaud and all the staff at the lounge. Can't wait to return!

Dear Mr./Ms.melvtc23, I would like to thank you for taking the time to communicate your valuable feedback to us following your recent stay at Novotel Danang Premier Han River. We are so much happy to received your compliment about the exceptional service and breakfast in our hotel which was exceeded your expectation. Thank you for mentioning Mr. Christophe Pairaud, our General Manager and staff at the lounge who did a warm welcome to you. Your comments have been passed onto our team and we are greatly appreciated. Our service is what truly separates us from the rest of the pack! I was pleased to read you enjoyed your stay and may I take this opportunity to thank you again for staying with us. We very much look forward to welcoming you back to Novotel Danang Premier Han River soon! Yours sincerely, Hotel management

Nice River View

Tripadvisor 评级 5.0/5

Anthony H Business - 16/01/2020 经 TripAdvisor 认证的评论

Great river view and food offered by the Novotel Hotel Danang. You can easy access to the hot spot tourist location. The famous CONG coffee shop only few steps away. Great gym facility and fantastic spa facility.

Dear Mr./Ms.Anthony H, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are pleased to hear that you satisfied with our location. Thus, it is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Danang city and a very strategic location that brings our guests much more convenient. Once again, We truly appreciate your kind words about our staff and our location. It's definitely a boost for us every time we hear positive reviews such as this. Looking forward to welcoming you back. Your Sincerely, Hotel management

Always amazing

Tripadvisor 评级 5.0/5

Scott T Couples - 01/01/2020 经 TripAdvisor 认证的评论

4th time to stay here and always feel most welcome and valued by all staff. From welcome emails to transfer from the airport and the check-in everything was so delightful. Special mention to Ms Thao and Ms Linh from In Balance Spa for their care and assistance with all bookings and treatments.

Dear Mr.Scott T, We are so happy to read your comment and delighted to hear that we have been part of so many journeys you have been taken. As you mentioned,Ms Thao and Ms Linh from In Balance Spa took a good care of you and your treatment. We are so proud to have both of them in our team. One of the things we always try to maintain in our hotel is to make our valuable guests feel welcome and feel at home. Thus, your feedback will serve as an encouragement not only to Ms.Thao and Ms.Linh but also to all of our staffs . We are always ready to welcome you. Thank you for your loyalty and trust, Hotel Management

A very impressive hotel

Tripadvisor 评级 5.0/5

177bryanc Family - 01/01/2020 经 TripAdvisor 认证的评论

My family stayed at this hotel for Christmas holiday. The location is perfect and is in walking distance to major tourist sites, restaurants and bars. The room is pretty good and clean, and night view from the room is stunning. We ate Christmas buffet at the restaurant and my parents love it. Overall, we enjoyed our stay and strongly recommend Novotel.

Dear Mr./Ms.177bryanc, We very much appreciate your comments regarding your experience at the Novotel Danang Premier Han River. We are pleased to hear that you really loved our food on Christmas Holiday, our view and our location. Thus, we are so lucky to have a property in the heart of Danang city and a very strategic location that brings our guests much more convenient. Once again, we truly appreciate your kind words about our food and our location. It is definitely a boost for us every time we hear positive reviews such as this. Looking forward to welcoming you back soonest. Sincerely, Hotel management

Spacious suits

Tripadvisor 评级 4.0/5

JAM20191 Family - 30/12/2019 经 TripAdvisor 认证的评论

Spacious ,clean suits .Gym was massive and clean ,.very nice breakfast.Lounge was also very good .Nice selection of food and drinks .Overall enjoyed our stay. I only wish it was closer to the beach or more regular shuttle .Also could hear the traffic at night .

Dear Mr./Ms.JAM20191, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are happy that you enjoyed the gym, breakfast, food and drinks in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

麻雀雖小 五臟俱全

客户意见评级 4.0/5

Cheng T. 商务住宿 - 29/12/2019 所有已确认评论

床墊稍稍嫌老舊 如能考量更新 感受會更好

Excellent service and yummy lounge food

Tripadvisor 评级 4.0/5

Martin Jeffrey W Solo travel - 14/12/2019 经 TripAdvisor 认证的评论

Tina Tam was very helpful arranging early check in and free airport transfer by shuttle bus. Wisely I paid extra for an executive room with executive lounge access. Lounge staff were very friendly and helpful and there was a very good selection of drinks and briliiant selection of food including freshly grilled oysters during cocktail hour in the lounge. Shopping was available nearby at the fascinating Han Market. Top marks to the hotel for my brief stay.

Back in Accor

Tripadvisor 评级 4.0/5

wilfredkang Business - 13/12/2019 经 TripAdvisor 认证的评论

Of all Novotel you deserve the word premier, everything from arrival check-in to departing your property was very impressive and shower with Vietnamese hospitality. Only 1 issue that the water control for shower need to be alter to even temperature, all 3 rooms we had have the same problem few second of hot and few seconds later cold.

Dear Mr./Ms. wilfredkang, Thank you for your review! It is a pleasure to hear you enjoyed our impressive service. We are sorry about the incident you experienced with the water control for shower. Please reassured, we have shared your comments with our team and we will ensure no other guest walks away with a similar experience. We appreciate your feedback and hope you visit us again very soon! Regards, Hotel Management

Need improvement on Food

Tripadvisor 评级 4.0/5

Awong999 Couples - 08/12/2019 经 TripAdvisor 认证的评论

The room is good, with a nice view of the Han River. Meals are a disappointment. Because of the renovation of the main restaurant, breakfasts are served in the lobby bar which is not really equipped to handle all the guests, so we were seated in the main lobby area. They should have opened a function room to handle all the group tourists. Also had lunch and dinner at the lobby bar and there are limited choices of food, and some of the 'fusion' dishes like seafood linguine with kimchi cream sauce are not to everyone's tastes. There is a Chinese restaurant on premise but it is not actually part of the hotel, so I cannot take advantage of my AccorPlus membership discount. Had a look at the menu and prices are very expensive per Vietnam standards.

Dear Mr./Ms. Awong999, We truly appreciate your comments regarding to your experience at our Novotel Danang Premier Han River and utilize this information to improve our operation to better serve our valued guests. Please accept sincere apologies for any inconvenience due to the food and breakfast experience during our renovation time. We are updating our facility as our commitment to our customer to deliver our guest the best experience . Please reassured that your experience has been informed to all of hotel's management team to see what we can do to better serve our guest during the current time. In addition, the experience was not norm at Novotel Danang Premier Han River, therefore, thank you for your patience and understanding. We do hope that you have not lost complete confidence in us and hope that you can give us another chance to better serve you in the future. Sincerely, Hotel management

Friendly Staff

Tripadvisor 评级 5.0/5

lsun2019 Business - 20/10/2019 经 TripAdvisor 认证的评论

The staff at the Novotel Danang were kind, helpful and they provided personalized service. The staff at the breakfast buffet were particularly pleasant and provided information on Vietnamese culture and language all while keeping my tea cup full. I had a great experience at the Novotel and a beautiful introduction to Vietnam.

Dear Mr./Ms.lsun2019, We very much appreciate your kindly words regarding your experience at Novotel Danang Premier Han River. Actually, It brings us much pride to hear that you enjoyed our good service and our tea culture. I will definitely let our team know about your compliment as your feedback definitely serves as an encouragement to all of us as we always try to bring our guests the best services. Once again, thank you for your kind comment. We look forward to welcoming you back soon. Sincerely, Hotel Management

Great location and views

Tripadvisor 评级 5.0/5

60darrenp Couples - 15/10/2019 经 TripAdvisor 认证的评论

Stayed here in an apartment and loved the room and view. The lounge was outstanding especially the food selection. Skybar was spectacular with views over the city. Service by staff friendly esp in the lounge and porters

Dear Mr./Ms.60darrenp, We very much appreciate your comments regarding your experience at Novotel Danang Premier Han River and your kind words about our staff in the lounge and porters. We will be sure to let our team know that they made a good impact during your stay. This feedback will serve as an encouragement to all of our us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we are looking forward to welcoming you back soon. Sincerely, Hotel management
客户意见评级 5.0/5

Nga T. C. 家庭住宿 - 14/10/2019 所有已确认评论

舒適,簡約,但設施齊備!服務專業,熱誠

Dear Mr./Ms.Nga Ting C., We very much appreciate your high score regarding your experience at Novotel Danang Premier Han River. We are happy to learn that you enjoyed our service and comfortable stay. We will be much delighted if you could share your 5-star experience and give us 5 balloons on our TripAdvisor page through the link below http://bit.ly/2lRoejh.. This definitely serve as an encouragement to all of us as we always try to bring our guests the best services. Once again, thank you for your feedback. We look forward to welcoming you back soon. Sincerely, Hotel Management

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