Dear Mrs. Aoi B., Thank you very much for your kind feedback. We are delighted to know that our team’s warm and attentive service helped your company group feel relaxed and enjoy your stay with us. It was our pleasure to welcome your team to Pullman Danang Beach Resort, and we truly appreciate you choosing us for your company trip. We hope to have the opportunity to welcome you all back again in the future! Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Tomoyoshi M., Thank you very much for sharing your thoughtful feedback with us. We are delighted to know that you and your family had a comfortable stay and were satisfied with our facilities. We truly appreciate your comments regarding the In-Room Dining menu. We have taken note of your feedback and will share it with our F&B team for consideration. Our In-Room Dining menu has been carefully curated with a selection of dishes that are considered most suitable for maintaining the best quality, presentation, and dining experience when served in the room. At the same time, some dishes are intentionally offered at our restaurants, where they can be prepared and enjoyed at their best. Nevertheless, your feedback is valuable as we continue to review and enhance our dining offerings. Regarding the shower water pressure, our water flow is maintained at a moderate level as part of our ongoing efforts to operate responsibly and support the environmental standards associated with our Green Key certification. However, we are always happy to adjust the water pressure according to our guests' preferences whenever requested. Thank you once again for helping us see where we can further improve. We truly value your feedback and hope to have the pleasure of welcoming you and your family back for another comfortable and enjoyable stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Masako N., Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our location and experienced excellent service during your stay. We also appreciate your comments regarding the check-in experience and our team’s service. To help us improve further, we would be grateful if you could share a little more detail about any aspect of the check-in procedure or staff service that could have been handled differently, including the process or our team’s attitude and attentiveness. Likewise, we would greatly appreciate any further feedback regarding breakfast, such as the food taste, menu selection, or service from our breakfast team. Your additional insights will help us identify specific areas where we can improve. Thank you once again for helping us enhance the guest experience. We look forward to welcoming you back in the future. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Ms. Akiko I., Thank you for sharing your feedback with us. We are pleased to know that you otherwise enjoyed a comfortable stay and were especially delighted with our breakfast. It is wonderful to hear that you found it delicious and even better than what you would find at restaurants outside the hotel! We sincerely apologize for the inconvenience of bed sheet you experienced during your stay. Please rest assured that your feedback has been shared with the relevant team for further attention and improvement. We would also be grateful if you could share a little more about your check-out experience. Was there any particular aspect of the check-out process, such as the efficiency, waiting time, or our team’s service and attentiveness, that could have been handled differently? Your additional feedback would be very helpful in helping us further improve our service. Thank you once again for your valuable feedback. We look forward to welcoming you back to Pullman Danang Beach Resort for an even more seamless and enjoyable stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Misako S., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our fantastic beachfront location, well-maintained grounds, and the warm and friendly service from our team. It is wonderful to hear that these aspects contributed to a comfortable stay. At the same time, we sincerely regret that certain aspects of the room facilities did not fully meet your expectations. Your comments have been carefully noted and shared with our relevant teams for further review and follow-up. We truly value such feedback as it helps us identify opportunities to further enhance the comfort and experience we provide to our guests. Thank you once again for your kind feedback and for highlighting both the positive aspects of your stay and the areas where we can do better. We hope to have the pleasure of welcoming you back to Pullman Danang Beach Resort and providing an even more comfortable experience next time. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Ms. Miki K., Thank you very much for your wonderful review. We are delighted to know that you enjoyed the spacious and relaxing beach and pool, as well as our delicious breakfast. It is especially heartwarming to hear that the kindness of our team contributed to such a pleasant stay. Your appreciation means a great deal to us, and we truly hope to have the pleasure of welcoming you back to Pullman Danang Beach Resort soon. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Nao M., Thank you for sharing your feedback. We’re pleased to know that you had a comfortable and wonderful stay with us. Regarding the refrigerator, we would like to kindly clarify that the minibar in our rooms is designed as a cooling cabinet, rather than a conventional refrigerator, so it may not chill beverages to a very low temperature. We sincerely regret any inconvenience this may have caused. Should you prefer your beverages to be colder, we would be delighted to provide an ice bucket upon request. Thank you again for your valuable feedback, and we hope to welcome you back for an even more comfortable stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Katsuyuki T., Thank you very much for sharing such a wonderful review. We are delighted to know that you and your family had a satisfying and memorable stay with us. It is especially heartwarming to hear your kind comments about our team, breakfast, Azure Beach Lounge, pool, and the daily room service. We are also pleased that our team was able to accommodate your early arrival and that you found the room comfortable. We have noted your constructive feedback regarding the shower water pressure and will share it with the relevant team for further review. We also noticed that your score for the Fitness Center was slightly lower than other aspects of your stay. If you could kindly share more details about what could have been improved, whether regarding the equipment, facilities, cleanliness, or overall experience, it would be very helpful for us to better understand your expectations and identify areas for improvement. Thank you once again for your kind support and for choosing Pullman Danang Beach Resort for your family holiday. We look forward to welcoming you back again soon. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Toshihiro M., Thank you very much for sharing your feedback about your first beach resort experience with us. We are delighted to know that you enjoyed our beautiful beach, as well as the daily-changing ice cream and freshly cut mangoes that brought some extra fun for the kids. Regarding the kids’ flip-flops, we would like to kindly clarify that children’s-size slippers are available upon request. We are sorry if this was not clearly communicated during your stay, and we will remind our team to ensure this option is better introduced to families. We are also very pleased to hear that our porter made a positive impression on you. We will certainly share your kind recognition with the team. We noticed that your score for Breakfast was slightly lower than other aspects of your stay. We would greatly appreciate it if you could share more details about what could have been better — whether related to the variety, taste, children’s options, or any other aspect of the breakfast experience. Your feedback is very valuable in helping us improve and create an even better experience for our guests and their families. Thank you once again, and we hope to have the pleasure of welcoming you and your family back for another enjoyable beach holiday. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Tomomi O., Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed our relaxing resort atmosphere by the beach, the pool, and our daily-changing breakfast selection. We also truly appreciate your kind mention of Tommy as a special contributor to your satisfaction. We will be sure to share your recognition with him and the team. We have also noted your comment regarding the room size. We understand that having more space can make a difference, especially for a longer or more relaxing stay, and we appreciate you sharing this with us. Thank you once again for choosing Pullman Danang Beach Resort. We hope to have the pleasure of welcoming you back for another enjoyable resort experience. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Yuki T., Thank you very much for sharing such a thoughtful and detailed review. We are delighted to know that you enjoyed our convenient location, private beach, resort facilities, and the kindness and professionalism of our team. We sincerely appreciate your constructive comments regarding the shower water pressure, bathroom amenities, hairdryer, and the overall condition of our facilities. We understand how these details can affect your comfort, and we will share your feedback with the relevant teams for further review and improvement. We also noticed that your scores for Breakfast and Fitness Center were slightly lower than other aspects of your stay. We would greatly appreciate it if you could share more details about what could have been better in these areas. For breakfast, was it related to the variety, taste, or other aspects? For the Fitness Center, were there any particular facilities, equipment, or services that did not fully meet your expectations? Your feedback is very valuable in helping us better understand our guests’ needs and identify opportunities to improve. Thank you once again for your kind support and for considering Pullman Danang Beach Resort a wonderful hotel worthy of a five-star stay. We hope to have the pleasure of welcoming you back for a longer and even more comfortable holiday in the future. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Ms. Kaori T., Thank you very much for sharing your feedback and for your kind comments about our private beach, pool, and convenient location. We are delighted to know that you found them safe, enjoyable, and well-situated for exploring the city. We are sorry that the beer served by the poolside was not presented in a chilled glass. We understand how this can affect the enjoyment of a refreshing drink, especially when you had experienced a different standard elsewhere. Your feedback is valuable, and we will share it with our Food & Beverage team to review our glassware preparation and service standards, with the aim of ensuring a more enjoyable poolside experience. Thank you once again for your constructive suggestion. We hope to have the pleasure of welcoming you back and providing an even more refreshing experience next time. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Koji S., Thank you very much for your kind feedback. We are delighted to know that you enjoyed our location, pool, beach, and restaurants, and most importantly, that the warm hospitality of our team made your stay comfortable and enjoyable. We are also pleased that the extra bed helped make your family stay more comfortable. Your special recognition of our Doorman team is greatly appreciated, and we will certainly share your kind words with the team. Thank you again for choosing Pullman Danang Beach Resort. We look forward to welcoming you and your family back again. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Nobuhiro S., Thank you very much for taking the time to share such a detailed and thoughtful review. We are delighted to know that you enjoyed a comfortable, convenient, and relaxing stay with us. It is wonderful to hear that our breakfast buffet stood out for you, with its wide variety of Vietnamese, Asian, and international selections. We are also pleased that you enjoyed the peaceful atmosphere around the pool and beach, our convenient location, and the cleanliness and attentive service from our team. Thank you for sharing your feedback regarding the noise in the hallway. While such occurrences are uncommon, we understand that a peaceful environment is an important part of a relaxing stay, and we will continue to remind our team to be attentive to this. We are especially happy that we could accommodate your early check-in and room preference this time. As you rightly noted, early check-in and specific room requests are subject to room availability, and we are pleased that everything worked out well for you. Although you did not have the names of our colleagues, your kind recognition of the team members who welcomed you, assisted with your luggage, and escorted you to your room will certainly be shared with our team. We are grateful to know that their warm smiles and kindness helped create such a positive first impression. Thank you again for your kind words and for choosing to stay with us again. We truly look forward to welcoming you back to Pullman Danang Beach Resort for another stress-free and enjoyable stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Kayoko S., Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed our convenient location, good value, and the helpful service from our Front Office team. It is lovely to hear that your family enjoyed our spacious swimming pool, with areas suitable for both younger and older children, as well as our restaurants. We are especially pleased that our team could prepare a takeaway breakfast box for your late-night departure. It is wonderful to know that you enjoyed the sandwich and that this small gesture helped make your departure more convenient. Thank you again for choosing Pullman Danang Beach Resort. We look forward to welcoming you and your family back again. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mrs. Takako S., Thank you very much for sharing your detailed feedback. We are delighted to know that you enjoyed our breakfast, pool, delicious mojitos, and the convenient surroundings within walking distance. We truly appreciate your feedback regarding the weekend seafood buffet. We understand that you had particularly enjoyed this offering during your previous visit and were disappointed that the current format was different. We will certainly share your suggestion with our management team for review and consideration. Regarding your room request, please kindly note that requests for a specific room location, such as being close to the pool, are not part of the booked room category and therefore are arranged subject to room availability at the time of arrival. We regret that we were unable to accommodate your preference on this occasion. We also appreciate your feedback regarding reservation changes through the app and the seating arrangement for your family. Your comments are valuable and will be shared with the relevant teams for consideration. Thank you again for your continued support and for sharing your experience with us. We hope to have the pleasure of welcoming you back to Pullman Danang Beach Resort for another enjoyable stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Ms. Mai Y., Thank you for sharing such detailed feedback following your stay with us. We’re delighted to know that you enjoyed our convenient location, private beach, pool, and the warm greetings from our team. We’re also pleased to hear that you found your room impeccably clean. We are sorry that the room view did not meet your expectation. We understand your concern and appreciate you bringing this to our attention. We also noted your feedback regarding the Wi-Fi connection speed. To help us investigate this further, may we kindly ask whether you experienced the slow connection mainly in your room, or also in other public areas of the resort? Any additional details would be very helpful for our team to identify and address the issue. Thank you again for helping us improve. We hope to have the opportunity to provide you with a more satisfying experience on your next visit. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Ms. Reiko T., Thank you for sharing your feedback. We’re delighted to know that you enjoyed our breakfast, and we appreciate your comments regarding the areas where we could improve. Regarding your check-in experience, please kindly note that, in accordance with our hotel policy, we do not offer online check-in. All guests are required to present their physical passport at the Front Desk for accommodation registration as gorverment requirement and to complete the deposit procedure. We apologize for any misunderstanding regarding this process. We’re sorry for the inconvenience caused by the loose bathtub drain plug. We regret that we were not informed during your stay, as we would have been happy to take prompt action to resolve the issue. Your feedback regarding the hamburger portion size has been shared with our Executive Chef for review. We also appreciate your suggestion to expand our bar menu. If you have any particular types of drinks or beverages you would like to see, we would be delighted to hear your suggestions. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Dear Mr. Tomohiro O., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you had a comfortable and satisfying stay, and that our facilities, friendly service, welcome fruit, and restaurant recommendation all contributed positively to your experience. Your kind words are a great encouragement to our team. We sincerely apologize for the inconveniences you experienced with some of the room lights and the slow sink drain. We are sorry that these matters were not brought to our attention during your stay, as we would have been more than happy to take immediate action to resolve them. We will also remind our team to provide a more thorough explanation of the room facilities during the room introduction, ensuring that our guests feel fully comfortable with everything in the room. Regarding the air conditioning in the lobby and bar areas, please accept our apologies for the lack of information. Kindly be informed that after 8PM, the air conditioning is switched off to allow guests to enjoy the natural sea breeze and the open-air atmosphere of our beachfront setting. We are pleased, however, to know that you enjoyed the bar’s atmosphere and our team’s service. Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back to Pullman Danang Beach Resort for another enjoyable and seamless stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager