グランド メルキュール ダナン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 229 件のレビュー

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Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Ward, 84511 ダナン, ベトナム

説明

ホテルのその他の情報

  • グランドメルキュールダナンでは、現地とお客様を繋げるオーセンティックな文化体験をご用意しております。

  • 当ホテルの 3 軒のレストランでは、多国籍料理、中華料理、シーフードとステーキハウスグリルをご用意しております。

  • 世界一流のスパ「カルマ」と最新設備で整えたフィットネスセンターで、極上の贅沢なひとときをご満喫ください

  • プリビレッジラウンジからの絶景を眺めながらおくつろぎください。

  • 5室のミーティングルームには自然光が入り、433 m²のグランドボールルームも完備しています

当ホテルの客室

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ホテル所在地

グランド メルキュール ダナン

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Ward
84511 ダナン
ベトナム

GPS:16.048371, 108.227005

電話番号
ファックス +84 236 3797 797

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  229 件のレビュー

トリップアドバイザーの評価  4.8/5  3,275 件のレビュー

Good stay!!!

トリップアドバイザーの評価 5.0/5

Michael Z トリップアドバイザー認証口コミ

I had a great experience here, Receptionist are very good-looking, Ms. Thanh who checked in for me also very professional. I will definitely go back in the future.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

Our wonderful vacation at Grand Mercure Danang

トリップアドバイザーの評価 5.0/5

Hòa N トリップアドバイザー認証口コミ

I had a great time at this hotel. The room was clean, comfortable, and well-equipped. The staff were very friendly and helpful, always assist with a smile. The location is convenient, close to many attractions and restaurants, downtown. Overall, I would recommend this hotel and i still choose Grand Mercure Danang for my next vacations.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

Inhumane behaviour

トリップアドバイザーの評価 1.0/5

oruhappyfamily トリップアドバイザー認証口コミ

Please note that we are Accor platinum members not that it should make a difference, but just that we have 90 plus nights in Accor hotels and never had such a horrible experience While checking out, when we asked for one glass for water , they outright just rejected it and said no water . Nothing more to be said , this just reflects the whole experience of our stay and the way they treat their guests

Dear Mr. Dilip Sankar, Warm greetings from Grand Mercure Da Nang. On behalf of the whole team at Grand Mercure Da Nang, we would like to express my sincere gratitude to you for staying with us and being our valued Accor Platinum Member. First and foremost, please be so kind as to allow us to express our sincerest apology for the inconvenience and discomfort that we have caused to you due the complimentary water which you had upon check out and your kind feedback to us. We have addressed this to our General Manager and we are all aware of those issues and will take any action needed to reinforce with our team to ensure that these issues will be fixed and not reoccur in the future. Once again, thank you very much for your loyalty to the brand as an Accor Platinum Member, and we all look forward to welcoming you back to Grand Mercure Da Nang in the near future. Should you require any assistance for your next visit to Danang, please do not hesitate to contact us via email do.lekim@accor.com. Warm Regards, Mai Trang Guest Relation Manager

Good

トリップアドバイザーの評価 5.0/5

Kanhaiyalal Tha... S トリップアドバイザー認証口コミ

VERY excellent Dung GRO very helpful very kind, We have wonderful stay in Grand Mercury Danang. We have a beautiful view in there I can see Dragon Bridge from my room and I love it.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Truong Quoc Dung (Mr.) Guest Relation Officer

Honest review of my Christmas stay (Suite Room)

トリップアドバイザーの評価 4.0/5

FarAway57771553360 トリップアドバイザー認証口コミ

I stayed here from Dec 25th to 27th. To be honest, even though I booked a Suite, the service at the beginning was quite disappointing. ​They messed up my room assignment at check-in point (how do you mix up a Suite assignment?>.<), and then there was another frustrating issue with the umbrella. When you stay in a Suite, you expect a certain level of seamless service, but the front desk really dropped the ball. I was honestly ready to leave a bad review right then. ​However, the Executive Lounge team saved this hotel. The staff at the lounge were the only ones who provided the 5-star service I expected. They were so professional and attentive I decided to let go of my anger regarding the check-in and umbrella mistakes. If it is not for the lounge team, my rating would be really much lower. ​The Suite itself was nice—clean wooden floors and a relaxing view of the bridge, even in cloudy and rainy weather. "​One key note for management" My email keeps getting overwritten by a "WeChat alias" in your system, so I never received the survey(GSS). Please fix this bug....it's kinda manipulating GSS.

Dear Mr. Lim Chealhwi, Thank you for taking the time to share your experiences on Google and TripAdvisor regarding your recent stay. We sincerely appreciate your loyalty as an Accor Platinum member and your willingness to provide such detailed feedback. Please rest assured that your previous email, alongside these two reviews, will be carefully reviewed by our management team. We are taking your comments regarding the room assignment and maintenance issues seriously to ensure these lapses are addressed. We are delighted that the Executive Lounge team provided the high standard of service you expected, and we will be sure to share your kind words with them as a highlight of your stay. Regarding the Guest Satisfaction Survey (GSS) issue, we have noted your feedback and will inform Accor of this technical bug to ensure our communication systems are improved for our loyalty members. Thank you again for your constructive feedback and for choosing Grand Mercure Danang. Sincerely, Mai Trang (Mrs.) Guest Relation Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 358 件のレビュー 9/10 客室
  • 460 件のレビュー 9.3/10 サービス
  • 8 件のレビュー 6.8/10 インターネット
  • 153 件のレビュー 9.2/10 料理
  • 150 件のレビュー 9.8/10 朝食
  • 117 件のレビュー 9/10 清潔さ
  • 106 件のレビュー 8.7/10 設備

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。