Mercure Danang French Village Bana Hills 4 つ星

The hotel staff were overwhelmed with the number of guests. The staff sent us to the cable car and told us that another staff will be waiting for us at the connecting station but we found no one and the cable car staff didn't even know where Murcure Hotel is and led us to the wrong direction. We expected a room with a small balcony as shown on the photos when booking but we got an attic room with no real window !!! The breakfast quality was also quite bad. Altogether, this hotel is substandard in all aspects comparing with other Mercure chains or even comparing with Ibis !!!

We stayed 1 night, family room for 4 prs. Though it has no air-condition in room, weather was so cold that made us no need even fan. Various of breakfast but taste not so good. Appreciated service of bell boy.

Glad that i took a good decision to stay here for 2 nights so i could have enough time to spend my perfect holiday here around Bana Hills - in the hotel room, fantasy park, outdoor photogenic spots and some nice restaurants! Love them all!

僕が分からなかっただけかもしれませんが、飲食店の閉店時間が早すぎます。

The Mercure French Village is certainly unique. Rooms are housed in different buildings. We stayed at the Hotel De Nice, in the Henri Matisse suite, which was stunning. His art work, including two huge murals in the bedroom, featured prominently. We had views down the street and over the roof tops of the village.The bathroom featured a rainwater shower, double basins and a separate bath tub. Unfortunately, the tiled floors in the foyer and corridors, might have looked great, but they were incredibly slippery after the rain. Carpet runners and places to store wet umbrellas are urgently needed to avoid nasty accidents. To access the hotel, guests are offered a discounted cable car fare of 450,000 VND. This includes use of the other cable cars, the funicular railway, as well as entrance to the fun park and use of many of its attractions. We had breakfast and buffet dinner at La Crique restaurant which, although reasonably priced, was disappointing. There were lots of dishes to choose from but, although we love Vietnamese food, the quality just wasn't there. It was the same for breakfast. More western choices, such as healthy cereals, would also have been appreciated. As a platinum Le Club Accor member I received: a generous room upgrade, welcome drink vouchers and several welcome gifts. Staff were all friendly, efficient and very helpful. Pre-stay emails were answered promptly and all requests granted.

Even though we were evacuated due to a typhoon that was coming through the mountains I can’t recommend this part of Vietnam highly enough , the Mercure staff were helpful and our room was first class. Only issue was water dropping from a down pipe but it was as said above very rainy and windy on our trip.

As a gold member, hotel offer excellent services such as VIP breakfast, room upgrade, grab calling, limo. Staff is willing to help on any request. BF here is decent. and Surely we will come back again

I booked this hotel for may nephews, they love this place so much. They can walk around in the early morning and enjoy all without to many tourist people. I also introduce your hotel to my friends. I will back here this August for family trip.

Priority check in never happened Check in was chaotic Room was old and tired Crowds of tourists outside our room from 06:20 each morning waiting for breakfast to start. Breakfast in Cote D Azur was awful. When we complained the F & B Director and Exec Chef Emily changed us to the other restaurant Le Cirque the next day and its was much nicer, many thanks During the day was packed with Chinese tour groups and really spoils the whole thing. Night and early morning is the only time to enjoy the place. Scenery was awesome. Cable car ride was great.

We stayed at Mercure Ba Na Hills for one night when we visited in March 2019. One major benefit is that you get to see the French Village at its best with no crowds. We managed to take all our photos with no annoying tourists walking in front of the camera or taking 50 different poses before moving. Our village photos are free of all people other than those we chose to add in. Highly recommended

Great place & location to have a break & see the golden hand without all the tourists there during the day. This place packs out every afternoon so an ideal time to hit the pool. Purchasing food is not the cheapest of options but lots of variety. yes i would go back. You really need to have 2 nights here to get the best from the stay.

The door unlock and wait for them to fixed and changed it for 1 hr that made me waste time because I have to wait for finished. Even it’s accident but should be solve better. But overall is okay. Nice staff and excellent service.

I enjoyed my one night stay. It was nice to have a room at bana hills to escape the crowds in the afternoon. Excellent breakfast buffet. Very clean room, and an attendant walked me to my room on check in, carrying my bag, and also on check on carried my bag to the tram, which was a very nice touch. There are a lot of amenities I didn't use cause I didn't stay long. Staying here was a good choice and gave me a little break from traveling hardcore through Vietnam

We had a comfortable time at this hotel. There were too many guests coming everyday so i guess the staff had to try a lot to provide services. There were some hiccups but overall it was a nice experience. I love the feeling when you wake up at 6am looking outside and realize that there's nearly no one, the air is pure and fresh, the atmosphere is serene, it's like suddenly you were somewhere in a beautiful ancient European city. The pool which is indoor with heated water is also a plus. Thank you to Mercure Bana team for accomodating us.

I am very surprise and would like to congratulate Mercure Danang French Village Bana Hills Hotel on the professionalism and commitment they have shown and provide me during my stay. I can proudly say this is one of my best hotel stay in my life and i will definitely come back again very soon. I was provide priority entry to board the Cable Car as requested by the hotel representative. Upon arriving on the top of the hill, I am being welcome by a group of hotel Representative. They offer to take photos of me and my friends before checking in as they might not me to miss this photo taking opportunity. I am offered a very nice room with balcony to relax during my stay. The welcome fruit basket wad delivered to my room with a variety of fresh fruit which i really enjoy it alot. The breakfast and dinner experience is splendid. The food serve in the buffet is very fresh and delicious. I would like to give my sincere thanks to Ms Jessie whom is the Customer Relation Manager. She made my stay with comfortable with no worries. She go to the extra mile in providing me information about the stay, helping me with transportation advice and even made reservation for my dinner and spa treatment. Accorhotels need professional hotel representative like her. Two Thumbs Up!