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Mercure Danang French Village Bana Hills 4 つ星

お客さまの声 4.1/5 2,605 件のレビュー

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  • 「ケーブルカーでお越しの場合は、毎日7時から21時までの間、ご利用いただけます。

  • テーマパーク、店舗、ゴールデンブリッジにアクセスできます

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  • たくさんレクリエーションとリラックスしたアクティビティを楽しめます

  • Enjoy 4 seasons in a day, typical sunrise and romantic sunset in panorama view from the top

ホテル所在地

Mercure Danang French Village Bana Hills

An Son
Hoa Son Commune
Hoa Vang District
 danang
ベトナム

電話番号: +842363799888

チェックインは14h00からです

チェックアウトは10h30です

  • 飛行機で

    DA NANG 46km / 28.58 マイル - シャトルバス有料

  • 電車で

    DA NANG RAILWAY 25km / 15.53 マイル

GPS:16.001724, 107.997646

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    • コネクティングルーム40室
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    • 50 駐車スペース
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会議室

  • 会議室の数:3

  • 最大サイズ:399 m²

  • 最大ご利用人数:600 人

  • パーティの最大ご利用人数:350 人

詳細

お客さまの口コミ
Mercure Danang French Village Bana Hills

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.1/5

2,605 件のレビュー

トリップアドバイザーの評価 4.0/5

822 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Magical

トリップアドバイザーの評価 5.0/5

stevegarnet2021 09/04/2021 トリップアドバイザー認証口コミ

Highly recommend staying at Mercure Property. From the moment you arrive, everything is taken care. It takes you back in time. The quality from amenities and food served at the restaurant, very good. Only one word to describe, MAGICAL.

Dear stevegarnet2021 Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for the kind words! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you. I’m excited to have you come back and enjoy your stay with us. Best regards Guest Experience Manager

Still amazing even after 2 trips!

トリップアドバイザーの評価 5.0/5

60luni 25/01/2020 トリップアドバイザー認証口コミ

The place was fantastic on our first time in 2018, it's even better now... The design, upkeep, lighting, landscaping and new attractions made it even more fun and memorable the 2nd time around. Service is top-notch Accor level. It could be because of our membership status, but we really appreciated the personal touch of Sarah, Stephen and Rose throughout our stay. Highly recommended to anyone visiting Da Nang, Vietnam or Southeast Asia! :)

Dear 60luni, Thank you for your Loyalty! We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. It is always a pleasure to receive feedback which I will share with my team. I am sure that this feedback will continue to encourage our team to seek improvement and identify ways we can make our guests stay enjoyable. Thank you for sharing your experience, and we hope you have the opportunity to visit us again. Guest Experience Manager

Poor service during Breakfast

トリップアドバイザーの評価 4.0/5

wpromayon Family - 02/01/2020 トリップアドバイザー認証口コミ

I give poor service for the waitress during Breakfast on Dec 25. The time for breakfast was not finished yet (09.30), but she tried to push and rush me out of the table. And reply to me that I can not order the exclusive coffee drink as I deserve that Privilege. (VIP Zone).

Dear wpromayon, Please accept my sincere apologize for this case and i will definitely make an investigate regarding to this case. This situation had been report directly to our Director so that it will be handle promptly. We are shorted in this case to let you in to this situation. Please feel free to let us know if you would like to have any support for in room breakfast in case wake up late for breakfast next time. We are happy to make it happen for your most comfortable stay. Thank you for sharing your experience to us! Thank you for your Loyalty! Best regards Guest Experience Manager

French Village was great but the Mecure hotel could do better...

トリップアドバイザーの評価 3.0/5

muncheongl Family - 01/01/2020 トリップアドバイザー認証口コミ

The French Village was amazing despite the rainy weather causing us to miss the Golden Bridge. But guess Mercure hotel which I am a member to (Accor) could have done better. I booked the hotel in November, so was expecting some price hike which it did. But we were very disappointed that the hotel had been too stringent in not offering the perks for a running promotion for twin room to my family room despite the more expensive room charge. In addition, we asked for a nice view for our rooms prior to booking, but the hotel did not clarify about the renovation works nor the balcony facing a small street with little to scene to enjoy. I asked for harder bed due to my back problem and was only given the empty promise that it would be looked into but to disappointment on visiting the room. Saving grace, the reception staff had been very helpful and Sarah who arranged our booking kindly walked us to the room giving some introduction and explanations. On checking out, Elenore also helped and led us through the confusing cable car queues in the rainy weather which was very much appreciated by our family.

Dear muncheongl, Warmest greeting from Mercure Danang French Village Bana Hills! Thank you for your candid comment about our Hotel during your stay with us. On behalf of Mercure Danang French Village Bana Hills Management Team please accept my sincerely apology. We had a chance to served you but i'm sorry that we did not meet your expectation by this time. Regarding to room stay, please kindly understand that we had chose the best available room for VIP guest, specially as an Accor member. As the hotel is build in the style of a French Village, we hope that you can feel the inspire of the small village, peaceful and relaxing, difference from the big city with lights and music. I'I am glad to see that the problem was resolved by the team but feeling your scoring is very tough as the rest seems to be fine overall. Sahra and House Keeping team had made up the bed for your comfortable finally, as a 4 star Hotel, at the moment we have only one choice for the bed, we could look for more option in the near future for the best convenience for guest. Thank you for your empathy for the weather condition which is causing the inconvenience to your trip. I hope that I can convince you to change your mind about another visit to our property. If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Best regards Guest Experience Manager

Very nice hotel, their staff and location

トリップアドバイザーの評価 5.0/5

Hardy H Family - 22/12/2019 トリップアドバイザー認証口コミ

For a 100 years old place, the place is very unique, we love to come and stay here, mostly for the ambience. We love the weather in both dry and wet. Somehow we liked them when it’s foggy, it became very misterious place with lots of photos opportunity. Plus as platinum member the staff really serve you Super well. We felt very welcome and appreciate the extra attention given. Thank you ms Jurnee

Dear Hardy H, Warmest greeting from Mercure Danang French Village Bana Hills! Thank you for coming back with us, we were so happy to welcome you back and glad that you had a great stay with us. All the kind word you save for Bana Hills and specially Mercure Danang French Village is a huge motivation for us to make it better for all traveler. Thank you for your Loyalty and hope to see you again soon. Guest Experience Manager

Nice location but that's all.

トリップアドバイザーの評価 2.0/5

Nigoon J Friends getaway - 08/12/2019 トリップアドバイザー認証口コミ

The hotel staff were overwhelmed with the number of guests. The staff sent us to the cable car and told us that another staff will be waiting for us at the connecting station but we found no one and the cable car staff didn't even know where Murcure Hotel is and led us to the wrong direction. We expected a room with a small balcony as shown on the photos when booking but we got an attic room with no real window !!! The breakfast quality was also quite bad. Altogether, this hotel is substandard in all aspects comparing with other Mercure chains or even comparing with Ibis !!!

Dear Nigoon J, Warmest greeting from Mercure Danang French Village Bana Hills! First of all I would like to apology for your first time experience and we appreciate your kind comment about our location which is unique inspired by French culture like no where else in Asia. With regards to the rooms, picture is for illustration purpose and we are having 07 buildings with different room design as the hotel is build in the style of a French Village the hotel and the rooms are very unique. I agree to some guests whose expectation of a separate room the open plan can be a different experience. We do have room types that do offer a separated bathroom, balcony, living room etc, so any guest who would like that additional privacy we do have available. To avoid such negative experience in future, we highly recommend to book directly to us or through our hotel group booking engine. This is a guarantee of first best price but also points in the loyalty program. This is unexpected situation, we are known as a place where our staff would bring the best service and make their trip memorable. If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Thank you and best regards Guest Experience Manager

Good time at BanaHill

トリップアドバイザーの評価 4.0/5

katarinyapre Family - 13/11/2019 トリップアドバイザー認証口コミ

We stayed 1 night, family room for 4 prs. Though it has no air-condition in room, weather was so cold that made us no need even fan. Various of breakfast but taste not so good. Appreciated service of bell boy.

Dear katarinyapre, Thank you for your comment and compliment, we are so much appreciate and happy to know that you had amazing time. Hope that you enjoyed the atmosphere which is unique in Bana Hills and glad to welcome you back soon with your friend and family. Best regards Guest Experience Manager

Lovely time at Mercure Bana Hills

トリップアドバイザーの評価 5.0/5

PinkPeakPerky Family - 15/10/2019 トリップアドバイザー認証口コミ

Glad that i took a good decision to stay here for 2 nights so i could have enough time to spend my perfect holiday here around Bana Hills - in the hotel room, fantasy park, outdoor photogenic spots and some nice restaurants! Love them all!

Dear PinkPeakPerky, Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for the kind words! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you. I’m excited to have you come back and enjoy your stay with us. Best regards Guest Experience Manager

担当のサラさんが良くしてくれました

お客さまの声 4.0/5

匿名 カップル - 24/09/2019 確認済みレビュー すべて

僕が分からなかっただけかもしれませんが、飲食店の閉店時間が早すぎます。

And now for something completely different.

トリップアドバイザーの評価 4.0/5

adenoz Couples - 06/09/2019 トリップアドバイザー認証口コミ

The Mercure French Village is certainly unique. Rooms are housed in different buildings. We stayed at the Hotel De Nice, in the Henri Matisse suite, which was stunning. His art work, including two huge murals in the bedroom, featured prominently. We had views down the street and over the roof tops of the village.The bathroom featured a rainwater shower, double basins and a separate bath tub. Unfortunately, the tiled floors in the foyer and corridors, might have looked great, but they were incredibly slippery after the rain. Carpet runners and places to store wet umbrellas are urgently needed to avoid nasty accidents. To access the hotel, guests are offered a discounted cable car fare of 450,000 VND. This includes use of the other cable cars, the funicular railway, as well as entrance to the fun park and use of many of its attractions. We had breakfast and buffet dinner at La Crique restaurant which, although reasonably priced, was disappointing. There were lots of dishes to choose from but, although we love Vietnamese food, the quality just wasn't there. It was the same for breakfast. More western choices, such as healthy cereals, would also have been appreciated. As a platinum Le Club Accor member I received: a generous room upgrade, welcome drink vouchers and several welcome gifts. Staff were all friendly, efficient and very helpful. Pre-stay emails were answered promptly and all requests granted.

Dear adenoz, Thank you for your Loyalty and staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and restaurant as well as our services and food offerings. We are continually trying to improve the variety and quality of food that we offer. I believe it will help the other people have well prepare for their next trip. We're glad to hear that you enjoyed very much in this vacation. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, Guest Experience Manager

First Class

トリップアドバイザーの評価 5.0/5

Jason H Couples - 01/09/2019 トリップアドバイザー認証口コミ

Even though we were evacuated due to a typhoon that was coming through the mountains I can’t recommend this part of Vietnam highly enough , the Mercure staff were helpful and our room was first class. Only issue was water dropping from a down pipe but it was as said above very rainy and windy on our trip.

Dear Jason H, Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for being with us and we are so happy to know that you had the good experience even during storm. We are appreciate for your compliment on staff and hotel service and also comments about facility so we can improve and serve you better next time. Our hotel will grow more and more in the future, in order to serve well. We hope that you will come back to the hotel in the future and hope that you can introduce our hotel to your friends. Best regards Guest Experience Manager

Wonderful stay

トリップアドバイザーの評価 5.0/5

Khan B Family - 30/07/2019 トリップアドバイザー認証口コミ

As a gold member, hotel offer excellent services such as VIP breakfast, room upgrade, grab calling, limo. Staff is willing to help on any request. BF here is decent. and Surely we will come back again

Dear Khan B, Thank you for your loyalty! Thank you for the kind words! We’re so happy your visit at Bana Hills went so smoothly. I’m excited to have you come back and enjoy your stay with us. Best regards Guest Experience Manager

Lovely place to stay

トリップアドバイザーの評価 5.0/5

PhuongLe-183 Family - 07/07/2019 トリップアドバイザー認証口コミ

I booked this hotel for may nephews, they love this place so much. They can walk around in the early morning and enjoy all without to many tourist people. I also introduce your hotel to my friends. I will back here this August for family trip.

Dear PhuongLe-183, Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for sharing your feedback regarding your stay. We are glad that you enjoy your stay with us and I’m excited to have you come back and enjoy your stay with us. Best regards, Guest Experience Manager

One night stay would have been enough.

トリップアドバイザーの評価 3.0/5

michael f Family - 04/07/2019 トリップアドバイザー認証口コミ

Priority check in never happened Check in was chaotic Room was old and tired Crowds of tourists outside our room from 06:20 each morning waiting for breakfast to start. Breakfast in Cote D Azur was awful. When we complained the F & B Director and Exec Chef Emily changed us to the other restaurant Le Cirque the next day and its was much nicer, many thanks During the day was packed with Chinese tour groups and really spoils the whole thing. Night and early morning is the only time to enjoy the place. Scenery was awesome. Cable car ride was great.

Dear michael f, Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for sharing your feedback regarding your stay. We are glad that you enjoy your stay with us and I’m excited to have you come back and enjoy your stay with us. Best regards, Guest Experience Manager

Overnight stay has top benefits

トリップアドバイザーの評価 5.0/5

EdHenry19 Family - 03/07/2019 トリップアドバイザー認証口コミ

We stayed at Mercure Ba Na Hills for one night when we visited in March 2019. One major benefit is that you get to see the French Village at its best with no crowds. We managed to take all our photos with no annoying tourists walking in front of the camera or taking 50 different poses before moving. Our village photos are free of all people other than those we chose to add in. Highly recommended

Dear EdHenry19, Warmest greetings to Mercure Danang French Village Bana Hills! Thank you so much for your amazing review! I’m happy to hear that you have found us and are never let us go .I’m excited to have you come back and enjoy your stay with us. Best regards Guest Experience Manager

Awesome place to have a break!!!

トリップアドバイザーの評価 5.0/5

kimbE8915NT Couples - 23/06/2019 トリップアドバイザー認証口コミ

Great place & location to have a break & see the golden hand without all the tourists there during the day. This place packs out every afternoon so an ideal time to hit the pool. Purchasing food is not the cheapest of options but lots of variety. yes i would go back. You really need to have 2 nights here to get the best from the stay.

Dear kimbE8915NT, Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for the kind words! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you. I’m excited to have you come back and enjoy your stay with us. Best regards

Big room but found problem

トリップアドバイザーの評価 3.0/5

Thety01 Friends getaway - 21/06/2019 トリップアドバイザー認証口コミ

The door unlock and wait for them to fixed and changed it for 1 hr that made me waste time because I have to wait for finished. Even it’s accident but should be solve better. But overall is okay. Nice staff and excellent service.

Dear Thety01, Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for sharing your feedback regarding your stay and glad that you enjoyed and share this with other travelers so they will have better prepare for their trip. We appreciate your comments about the key does not work well so we can improve and serve you better next time. Our hotel will grow more and more in the future, in order to serve well. We hope that you will come back to the hotel in the future. Best regards Guest Experience Manager

Good stay

トリップアドバイザーの評価 5.0/5

Colleen C Solo travel - 18/06/2019 トリップアドバイザー認証口コミ

I enjoyed my one night stay. It was nice to have a room at bana hills to escape the crowds in the afternoon. Excellent breakfast buffet. Very clean room, and an attendant walked me to my room on check in, carrying my bag, and also on check on carried my bag to the tram, which was a very nice touch. There are a lot of amenities I didn't use cause I didn't stay long. Staying here was a good choice and gave me a little break from traveling hardcore through Vietnam

Dear Colleen C Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for sharing your feedback regarding your stay and glad that you enjoyed! We appreciate your comments so we can improve and serve you better next time. Our hotel will grow more and more in the future, in order to serve well. We hope that you will come back to the hotel in the future and hope that you can introduce our hotel to your friends. Best regards Guest Experience Manager

Nice stay

トリップアドバイザーの評価 5.0/5

BlackEyedTiz Friends getaway - 16/06/2019 トリップアドバイザー認証口コミ

We had a comfortable time at this hotel. There were too many guests coming everyday so i guess the staff had to try a lot to provide services. There were some hiccups but overall it was a nice experience. I love the feeling when you wake up at 6am looking outside and realize that there's nearly no one, the air is pure and fresh, the atmosphere is serene, it's like suddenly you were somewhere in a beautiful ancient European city. The pool which is indoor with heated water is also a plus. Thank you to Mercure Bana team for accomodating us.

Dear BlackEyedTiz, Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for the kind words! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you. I’m excited to have you come back and enjoy your stay with us. Best regards

A Die Die Must Stay Hotel! Special & Unique!

トリップアドバイザーの評価 5.0/5

geraldp690 Friends getaway - 23/05/2019 トリップアドバイザー認証口コミ

I am very surprise and would like to congratulate Mercure Danang French Village Bana Hills Hotel on the professionalism and commitment they have shown and provide me during my stay. I can proudly say this is one of my best hotel stay in my life and i will definitely come back again very soon. I was provide priority entry to board the Cable Car as requested by the hotel representative. Upon arriving on the top of the hill, I am being welcome by a group of hotel Representative. They offer to take photos of me and my friends before checking in as they might not me to miss this photo taking opportunity. I am offered a very nice room with balcony to relax during my stay. The welcome fruit basket wad delivered to my room with a variety of fresh fruit which i really enjoy it alot. The breakfast and dinner experience is splendid. The food serve in the buffet is very fresh and delicious. I would like to give my sincere thanks to Ms Jessie whom is the Customer Relation Manager. She made my stay with comfortable with no worries. She go to the extra mile in providing me information about the stay, helping me with transportation advice and even made reservation for my dinner and spa treatment. Accorhotels need professional hotel representative like her. Two Thumbs Up!

Dear Gerald P, Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for the kind words! I'm so happy your visit at Bana Hills went so smoothly. We’d love to continue providing great service to awesome traveler like you and also thank you for your kind word. I am glad we were able to meet your expectations for this trip and i'm excited to welcome you, your family and friend for a check-up. I’m excited to have you come back and enjoy your stay with us and do not hesitate to contact us for your next trip. Best regards Guest Experience Manager

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