ノボテル ダナン プレミア ハンリバー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 1,645 件のレビュー

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36 Bach Dang Street, Hai Chau District, 550000 ダナン, ベトナム

説明

ホテルのその他の情報

  • ダナン市中心部というユニークなロケーションのホテル

  • 「観光名所と国際空港に簡単にアクセスできます」

  • バルコニー付きの客室からは、街のパノラマビューをお楽しみいただけます

  • 「フレキシブルで多様なお食事 & 会場のオプション」

当ホテルの客室

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ホテル所在地

ノボテル ダナン プレミア ハンリバー

36 Bach Dang Street, Hai Chau District
550000 ダナン
ベトナム

GPS:16.077222, 108.223333

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

THE SQUARE

「スクエア」では毎朝、種類豊富な朝食ビュッフェをお召し上がりいただけます。日没後、レストランは様変わりします。才能あるシェフがきらめくオープンキッチンでライブで調理するテーマビュッフェをおこないます。週に一度は、贅沢なシーフードの夜をお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  1,645 件のレビュー

トリップアドバイザーの評価  4.8/5  4,393 件のレビュー

2025エクセレンス認証

Average Stay, but Questionable Integrity regarding Guest Feedback (Cherry Picking?)

トリップアドバイザーの評価 2.0/5

FarAway57771553360 トリップアドバイザー認証口コミ

I stayed at Novotel Danang Premier Han River on December 21, 2025 (Room No. 2811). To be fair, my one-night stay was decent. It was not a disaster like my experience at Grand Mercure Danang, nor was it exceptionally memorable. It was just a standard stay. ​However, I am writing this review to point out the management's dishonesty regarding the Accor Guest Satisfaction Survey (GSS). ​1. Selective Survey Distribution As a Platinum Member, I always receive a GSS email after checkout. However, I did not receive one from this hotel, while I received them immediately from other Accor hotels (e.g., Novotel Hong Kong Citygate) during the same trip. ​2. Illogical Excuses When I asked the Duty Manager (Mr. Tino) why I didn't receive the survey, he claimed the system sent it to a "secondary WeChat email" in my profile. This explanation makes no sense. ​The hotel successfully sent the Booking Confirmation and Welcome Email to my Primary Email (Naver) before my arrival. ​The system clearly knows my primary contact. ​It is highly suspicious that the "system error" happened ONLY for the feedback survey. ​3. Conclusion It seems this hotel tries to filter out guests (Cherry Picking) to avoid potential neutral or negative feedback. The hardware is fine, but the software (Management Integrity) is disappointing

Dear Mr. Lim, Cheal Hwi, Warm greetings from Novotel Danang Premier Han River. Thank you very much for taking the time to share your experience with us following your recent stay on December 21, 2025. We are pleased to know that your overall stay was decent, but we are truly concerned about your comments regarding the Guest Satisfaction Survey (GSS). Please accept our sincere apologies for the frustration and disappointment this caused. After carefully reviewing your case, we have verified that the TARS system of Accor automatically changed the email address in your ACDC guest profile from your Naver account to your WeChat account and set the WeChat address as the primary contact. This system changes unfortunately resulted in the survey being sent to the incorrect email. We fully understand how this appeared inconsistent, especially since your booking confirmation and welcome email were successfully delivered to your Naver account. We want to assure you that this was not an intentional action by our hotel team. We are already sending an alert to Accor ACDC to investigate the reason for this change and to implement a fix so that similar issues do not occur in the future. Transparency and integrity in guest feedback are of utmost importance to us, and we regret that this technical error gave the impression of selective survey distribution. Your loyalty as a Platinum Member is highly valued, and your feedback helps us improve both our service and our systems. We sincerely hope you will allow us another opportunity to welcome you back and provide you with the seamless and trustworthy experience you deserve. Thank you once again for bringing this matter to our attention. Best Regards, Tin Nguyen/ Front Office Manager Novotel Danang Premier Han River

Wonderful.

トリップアドバイザーの評価 5.0/5

f15_Zain トリップアドバイザー認証口コミ

Novotel Da Nang Hotel — a wonderful hotel overlooking the river. The staff and service are excellent, and it’s close to all amenities. It’s also near the Dragon Bridge, where a beautiful event takes place every weekend. Thank you, Vietnam. Thank you, Novotel.

Dear f15_Zain, Thank you very much for sharing your wonderful review and perfect rating following your stay at Novotel Danang Premier Han River. We are truly delighted to hear that you enjoyed the beautiful river view, our excellent service, and the convenient location close to key attractions. It is especially pleasing to know that the proximity to the Dragon Bridge and its weekend events added to your memorable experience. Your kind words about our team mean a great deal to us and will certainly be shared as encouragement to continue delivering exceptional hospitality. Thank you once again for choosing Novotel Danang Premier Han River. We look forward to welcoming you back for another wonderful stay in the future. Best Regards, Tino Le – Duty Manager Novotel Danang Premier Han River

good

トリップアドバイザーの評価 5.0/5

Nomad39393864301 トリップアドバイザー認証口コミ

On my first trip to Da Nang, I had a great time at a friendly and clean accommodation. Kevin, the staff member, was especially friendly and spoke English fluently, making communication easy.

Dear Nomad39393864301, Thank you very much for taking the time to share your kind feedback regarding your recent stay at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed our friendly atmosphere and clean accommodations. It is especially rewarding to know that Kevin made your experience memorable through his exceptional service. Your compliments will certainly be shared with him and the entire team as encouragement to continue delivering outstanding hospitality. We look forward to welcoming you back again in the future. Best Regards, Tino Le – Duty Manager Novotel Danang Premier Han River

An unexpected hospitality at Da Nang Novotel Han River

トリップアドバイザーの評価 5.0/5

William C トリップアドバイザー認証口コミ

Da Nang Novotel Han River, Dept of premium lounge,a big thanks to Ms Nga provides outstanding services that melts our hearts. She could not just read our needs but also could always asked any other services she could provide to make our stay a relax, enjoyable, and at ease. A huge thank you for your services and much appreciated!!

Dear Mr. William C., Thank you very much for sharing your wonderful feedback and for awarding Novotel Danang Premier Han River a 5-star rating. We are truly delighted to know that your experience at our Premium Lounge exceeded expectations. Your kind words about Ms. Nga’s outstanding service, attentiveness, and genuine care mean a great deal to us. It is inspiring to hear that she not only anticipated your needs but also went above and beyond to ensure your stay was relaxing, enjoyable, and at ease. We will be sure to share your compliments with Ms. Nga, as encouragement like yours is the greatest reward for our team. We sincerely appreciate your support and look forward to welcoming you back soon for another memorable stay at Novotel Danang Premier Han River. Best Regards, Tin Nguyen/ Front Office Manager Novotel Danang Premier Han River

Way too friendly and courteous

トリップアドバイザーの評価 5.0/5

Relax39942899919 トリップアドバイザー認証口コミ

Trinh was exceptional...he was very attentive and went above and beyond to help me with all the needs. The staff at reception were very courteos...spoke English very well...

Dear Valued Guest, Thank you very much for sharing your wonderful feedback and for awarding Novotel Danang Premier Han River a 5-star rating. We are delighted to know that you experienced such friendly and courteous service during your stay. Your special recognition of Trinh for his exceptional attentiveness and dedication means a great deal to us. We will be sure to share your compliments with him, as encouragement like yours inspires our team to continue going above and beyond for our guests. It is also wonderful to hear that our reception staff made you feel welcome with their professionalism and English communication skills. We truly appreciate your support and look forward to welcoming you back soon for another enjoyable stay. Best Regards, Tin Nguyen/ Front Office Manager Novotel Danang Premier Han River

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,053 件のレビュー 9.3/10 ロケーション
  • 1,655 件のレビュー 9.1/10 客室
  • 1,906 件のレビュー 9.5/10 サービス
  • 11 件のレビュー 8.6/10 インターネット
  • 709 件のレビュー 9.6/10 朝食
  • 639 件のレビュー 9.4/10 清潔さ
  • 546 件のレビュー 9.4/10 料理
  • 511 件のレビュー 9.1/10 雰囲気

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周辺の他の施設

ダナンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。