Dear Hiroaki H., Thank you very much for your wonderful feedback and for sharing your love for Novotel Danang Premier Han River! We are truly happy to know that you had such a positive and enjoyable experience with us. A special thank you for recognizing Kile and Rosa as contributors to your satisfaction. Your kind words will certainly be shared with them and the team as a wonderful encouragement. We are always delighted to welcome you back, and we look forward to seeing you again soon at your beloved Novotel Danang! Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Hiroshi M., We are truly honored by your heartfelt words and delighted to know that you and your daughter had such a wonderful stay at Novotel Danang Premier Han River. It is especially rewarding to hear that our team’s care and attention to your daughter’s allergy made your visit enjoyable. We will proudly share your kind recognition with Ms. Nga at the Premier Executive Lounge for her thoughtful support, and with Ms. Phuong, who remembered your family from last year. Your appreciation is a great encouragement to them and to all of us. Thank you for highlighting the cleanliness of our rooms and facilities, as well as the hospitality that touched your heart. We sincerely look forward to welcoming you and your family back again for another memorable stay. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Ms. Mirei I., Thank you very much for sharing such a heartfelt and meaningful review. We are truly honored to know that Novotel Danang has become a second home to you, and that your first private stay with us brought back the same warm and familiar feeling you experienced during your business trips. We sincerely appreciate your generous recognition of Nami, Rosaa, Phuong, Tuan, Toan, Nga, and Tu. Your kind words about their genuine hospitality, attentiveness, and dedication will certainly be shared with each of them. We are particularly grateful for your appreciation of Tu's thoughtful support in arranging your SUP experience and ensuring that every possible option was explored for you. It is always a pleasure to welcome you back, and we are deeply grateful for the trust and connection you have built with our team over the years. Thank you for considering Da Nang and Novotel as your second home. We look forward to welcoming you back on your future visits and continuing to create warm and memorable experiences for you. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Ikumi I., Thank you very much for taking the time to share your detailed feedback. We are delighted to know that you enjoyed our convenient location, the beautiful views, our friendly team, and your relaxing spa experience. It is especially rewarding to hear that you would recommend our hotel to others. At the same time, we sincerely apologize for the inconvenience caused by the television issue in your room and the confusion regarding the spa payment arrangement. Your comments have been shared with the relevant teams so we can improve our communication and ensure our in-room facilities are thoroughly checked before guest arrival. Thank you once again for your valuable feedback. We truly appreciate your understanding and look forward to welcoming you back to Novotel Danang Premier Han River for an even better stay. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Nanako K., Thank you very much for your wonderful feedback. We are delighted to know that you had a comfortable stay and enjoyed our welcome drink. It is also a pleasure to hear that you found our hotel clean and comfortable throughout your visit. Thank you for choosing Novotel Danang Premier Han River. We truly appreciate your kind support and look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Eri S., Thank you very much for sharing your thoughtful feedback following your recent stay at Novotel Danang Premier Han River. We are delighted to know that you enjoyed the wonderful balcony view, spacious room, and the variety of breakfast offerings, as well as the relaxing experience at our spa. Your kind words are a great encouragement for our team. At the same time, we sincerely regret that the pool did not fully meet your expectations. We appreciate your comments and will share them with our operations team as part of our ongoing efforts to enhance guest satisfaction. Your impressions are invaluable to us, as they highlight both the strengths and areas where we can improve. We sincerely appreciate your trust and look forward to welcoming you back soon for another enjoyable stay by the Han River. Best Regards, Tin Nguyen (Mr.) – Front Office Manager Novotel Danang Premier Han River

Dear Takeshi T., Thank you very much for sharing your review and giving us a score of 90 for your stay at Novotel Danang Premier Han River. We are delighted to know that your first trip to Da Nang was memorable and that you enjoyed the fireworks right from the balcony of your room. It is wonderful to hear that our team was able to accommodate your request at check-in for a room with a fireworks view, making your experience even more special. Your kind words are a great encouragement for our team to continue delivering excellent service and unforgettable moments. We sincerely look forward to welcoming you back soon for another enjoyable stay. Best Regards, Tin Nguyen (Mr.) – Front Office Manager Novotel Danang Premier Han River

Dear Mizuki K., Thank you very much for taking the time to share such a detailed review of your recent stay at Novotel Danang Premier Han River. We are delighted to learn that you enjoyed our breakfast, the Lounge cocktail hour, and the warm hospitality of our team members. Your kind words about the staff, particularly the Lounge team who assisted with your room changes, are truly appreciated and will be shared with them. It is rewarding to know that their efforts made a positive difference during your stay. At the same time, we sincerely apologize for the inconveniences you experienced. We regret that the air conditioning and room environment did not meet your expectations, resulting in discomfort during your stay. Please be assured that your comments regarding the room condition, air circulation, and odor concerns have been shared with our Engineering and Housekeeping teams for thorough investigation and corrective action. We are also very sorry to learn about the delay in delivering your luggage and the issue you encountered with your suitcase lock afterward. While we cannot determine what may have caused the lock malfunction, we fully understand the frustration and stress this situation created, and we sincerely apologize for the inconvenience. Additionally, we appreciate your feedback regarding the departure experience. The attentiveness of our arrival and departure service is an important part of the guest journey, and we will reinforce our service standards with the team to ensure a more seamless experience for all guests. Thank you once again for recognizing the cleanliness of the room, the quality of our facilities, and the dedication of our associates despite the challenges encountered. Your feedback is invaluable as it helps us identify opportunities for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the comfortable and flawless stay that you rightfully expect from us. Warm regards, Nga Tran (Ms.) Assistant Front Office Manager Novotel Danang Premier Han River

Dear Kosuke T., Thank you very much for sharing your wonderful feedback. We are truly delighted to know that you enjoyed the fireworks and that the view from your room made your stay even more special. It is also heartwarming to hear that the honeymoon surprise was a memorable highlight of your visit. Creating such meaningful and memorable moments for our guests is always our greatest pleasure. Your kind words are deeply appreciated by our entire team, and they serve as a great motivation for us to continue delivering exceptional experiences. We sincerely hope to have the pleasure of welcoming you back again in the near future for another unforgettable stay. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Miyuki S., Thank you very much for sharing your detailed and thoughtful feedback following your first trip to Da Nang and your stay at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed our excellent location and the stunning views from your room, especially from your Corner Suite with its terrace overlooking the Han River and Dragon Bridge. It is also wonderful to know that you found the room clean and comfortable, and that our housekeeping team maintained a high standard throughout your stay. We truly appreciate your kind comments regarding our staff. We are especially pleased that our reception team was able to assist promptly with your misplaced mobile code and that you felt well supported upon your return. Your recognition will be shared with the team, as it is a great encouragement for everyone involved. We are also glad to know that the extra bed was arranged to your satisfaction and that your stay was comfortable for you and your travel companions. It is rewarding to hear that you enjoyed the Premier Lounge access and the variety of our breakfast offerings, even during busy periods, and that service remained smooth without waiting time. Thank you once again for choosing Novotel Danang Premier Han River. We truly appreciate your kind words and look forward to welcoming you back again next year for another memorable stay. Warm regards, Nga Tran (Ms.) Assistant Front Office Manager Novotel Danang Premier Han River

Dear Keiichiroh K., Thank you for taking the time to share your feedback following your stay at Novotel Danang Premier Han River. We are pleased to know that you found our hotel clean and well-maintained, and we truly appreciate your kind recognition of the overall cleanliness and appearance of our property. At the same time, we sincerely apologize for the inconvenience caused by noise from the elevator area. We understand how important a quiet and comfortable environment is for a restful stay, and we regret that this affected your experience. Your comments have been shared with our team for further review and improvement. We also appreciate your suggestion regarding a Japanese-style washlet. Guest comfort is very important to us, and feedback like yours is valuable as we continue to explore ways to enhance our facilities for international travelers. Thank you once again for your honest and constructive feedback. We hope to have the opportunity to welcome you back and provide a more comfortable and seamless stay in the future. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Tsuyoshi K., Thank you very much for your kind review. We are delighted to know that you enjoyed your stay with us, especially the convenience of the Executive Lounge access and being located on the same floor. It is also a pleasure to hear that you were able to make good use of our gym and swimming pool, and that you had a comfortable and relaxing stay overall. We are glad that the quiet surroundings allowed you to fully unwind and enjoy a peaceful experience in Da Nang. Thank you once again for your thoughtful feedback. We look forward to welcoming you back again soon at Novotel Danang Premier Han River. Warm regards, Tino Le – Duty Manager Novotel Danang Premier Han River

Dear Ms. Sachi M., Thank you very much for sharing your kind feedback with us. We are delighted to know that you enjoyed your stay at Novotel Danang Premier Han River. It is wonderful to hear that you were soothed by the beautiful room and view, and that you found the price reasonable. We are also pleased that you appreciated the view from the Premier Executive Lounge and experienced excellent hospitality from our team. Your recognition is a great encouragement for us to continue delivering professional service and memorable experiences. As a valued ALL Classic member, your trust and support are especially meaningful to us. We sincerely appreciate your feedback and look forward to welcoming you back soon. Should you need any assistance with future stays, please do not hesitate to contact us directly. Best Regards, Thao Nguyen (Ms.) – Duty Manager Novotel Danang Premier Han River

Dear Mr. Takahiro K., Thank you very much for sharing your valuable feedback with us. We are delighted to know that your family trip at Novotel Danang Premier Han River was overall a wonderful experience. We sincerely regret the inconvenience you encountered with the room key on your last day, despite being granted late check-out. We understand how frustrating this must have been and apologize that it affected the smoothness of your departure. Your suggestion to improve the system by displaying late check-out status in the member app or providing proof is very constructive, and we will carefully review it with our team to enhance guest convenience. At the same time, we are pleased to know that the rest of your stay was enjoyable. Your recognition is a great encouragement for us to continue delivering professional service and memorable hospitality. As a valued Silver member, your trust and feedback are especially meaningful to us. We sincerely appreciate your support and look forward to welcoming you and your family back soon. Should you need any assistance with future stays, please do not hesitate to contact us directly. Best Regards, Thao Nguyen (Ms.) – Duty Manager Novotel Danang Premier Han River

Dear Masami M. Thank you very much for sharing your kind feedback and for staying with us at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed your beautiful room and especially the night view from the balcony. It’s wonderful to know that these moments made your stay more memorable. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back again for another pleasant stay in Da Nang. Warm regards, Nga Tran (Ms.) Assistant Front Office Manager Novotel Danang Premier Han River

Dear Sadao Y., Thank you very much for sharing your impressions of Novotel Danang Premier Han River. We are delighted to know that you had a very comfortable stay and that our facilities and services met your expectations. At the same time, we sincerely appreciate your thoughtful observation regarding the Japanese flag displayed outside our lobby. We regret the inaccuracy and understand your concern. Please be assured that your feedback has been shared with our management team, and corrective action will be taken to ensure the flag is properly represented out of respect for our international guests. Your recognition and constructive comments are invaluable in helping us improve, and we sincerely look forward to welcoming you back for another enjoyable and memorable stay by the Han River. Best Regards, Tin Nguyen (Mr.) – Front Office Manager Novotel Danang Premier Han River

Dear Kazuyo H., Thank you very much for sharing your recent experience at Novotel Danang Premier Han River. We are delighted to know that you enjoyed your stay in our Club Room and that our staff’s kindness and clear communication made your visit comfortable, even with the language difference. Your kind words are a great encouragement for our team, and we are truly honored by your intention to stay with us again when visiting Da Nang. We look forward to welcoming you back soon and creating another memorable experience by the Han River. Best Regards, Tin Nguyen (Mr.) – Front Office Manager Novotel Danang Premier Han River

Dear Yoshikazu N., Thank you very much for sharing your recent experience at Novotel Danang Premier Han River. We are delighted to know that you enjoyed the wonderful view from your room and that it contributed positively to your stay. We also note your overall rating of 7/10, and we truly appreciate your honest feedback. It helps us identify opportunities to further improve our services and facilities so that we can provide an even more enjoyable and memorable experience for our guests. We look forward to welcoming you back soon and ensuring your next visit by the Han River exceeds your expectations. Best Regards, Tin Nguyen (Mr.) – Front Office Manager Novotel Danang Premier Han River

Dear Mitsuhiro N., Thank you very much for sharing your feedback. We are glad to hear that you found our location convenient. At the same time, we sincerely apologize for any inconvenience you experienced regarding the room view, elevator crowding, and the absence of a bathtub. We truly value your observations, and your comments will be shared with our teams as we continually strive to improve the comfort and experience for all our guests. We hope to have the opportunity to welcome you back to Novotel Danang Premier Han River in the future, where we aim to provide an even more enjoyable and seamless stay. Warm regards, Tino Le - Duty Manager Novotel Danang Premier Han River