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Hotel Mercure Paris 19 Philharmonie La Villette 4 estrelas

Nota clientes Avis 4.0/5 2.394 comentários

Hotel aprovado por ALLSAFE

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Hotel Mercure Paris 19 Philharmonie La Villette
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Extras do hotel

  • Certificado ALLSAFE pelo Bureau Veritas

  • Quartos Familiares espaçosos para até 4 pessoas

  • Hotel perto de transportes públicos, em frente ao Zenith

  • Parque de estacionamento privado com acesso direto ao hotel

  • 17 salas para seminários, incluindo 9 com luz natural

Serviços no hotel e nas proximidades

Check-in desde as 15h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Wi-fi/Acesso à Internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais permitidos Serviços a pagar
  • Serviço de babá, sob pedido Serviços a pagar
  • Hotel 100% para não-fumantes
  • Ar condicionado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Check-out tardio Serviços a pagar
  • Lavagem a seco/serv. passadeira
  • Casa de câmbio
  • Porteiro/Carregador
  • Concierge
Catering
  • Pequeno-almoço Serviços a pagar
  • 1 Restaurante(s)
  • Máquina de salgadinhos & bebidas Serviços a pagar
Lazer e atividades
  • Sala de ginástica
  • Serviço de babá, sob pedido Serviços a pagar
Serviços empresariais
  • 17 Sala(s) de reunião
  • Hotel de convenções
  • Business center self-service
  • Servicio disponible fotocopia/impresión

Localização do hotel

Hotel Mercure Paris 19 Philharmonie La Villette

216 Avenue Jean Jaures
75019 paris
frança

Tel: +33144841818

Fax: (+33)1/44841820

Check-in desde as 15h00

Check-out até às 12h00

  • PORTE DE PANTIN :  PC2-115 PORTE DE PANTIN

  • PORTE DE PANTIN :  5 PORTE DE PANTIN

  • TRAMWAY :  T3 bis PORTE DE PANTIN

  • De avião

    CHARLES DE GAULLE A 20 km / 12,43 milhas

  • De comboio

    GARE DU NORD A 3 km / 1,86 milhas

GPS:48.8889580678, 2.3940970661

As nossas opções de alojamento

Desfrute do conforto dos nossos amplos Quartos Clássicos ou mime-se com uma experiência nos nossos Quartos Privilege, que estão situados em pisos superiores. Oferecem conforto, elegância e equipamentos de alto nível e dispõem de máquina Nespresso, roupões, chinelos e refrigerantes gratuitos. As nossas Suites estão também à sua disposição e contam com uma sala de estar com sofá para desfrutar de um momento de relaxamento e uma área de quarto com cama de alto nível

Os nossos restaurantes e bares

L'Entrepôt

Tipo de cozinha: Francês

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 17

  • Tamanho máximo: 270

  • Capacidade máxima: 230 pessoas

  • Capacidade máxima para banquetes: 100 pessoas

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Avaliações dos nossos clientes sobre o
Hotel Mercure Paris 19 Philharmonie La Villette

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Classificação ALL 4.0/5

2.394 comentários

Classificação do TripAdvisor 3.5/5

999 comentários

Good Stay during Lockdown

Nota Tripadvisor 5.0/5

sailgirl Business - 04/12/2020 Avaliação com certificação TripAdvisor

For anyone with business at the Philharmonie de Paris or anywhere in that vicinity, this hotel is your best bet. Also, being located just a few steps from the Metro you could be in the center of the city and all its sights and attractions quite easily and inexpensively in about 15 minutes. The room I had - upgraded to a suite - was huge, well appointed and thankfully with many electrical outlets available for charging various devices. Wifi was free, fast and reliable. Shower was good with decent water pressure and ample hot water. Due to covid restrictions and measures, service was limited - no daily housekeeping - but fresh towels were provided upon request and for longer stays, we were offered the option of switching to a clean room mid-week. Breakfast was brought to the room by pre-arranged time and though simple - yogurt, fruit, croissant, cheese, fruit and coffee - it was filling enough. Traveling to Paris for business during a stringent lockdown was made as seamless as possible by the friendly and extremely helpful staff.

Nice stay

Nota Tripadvisor 3.0/5

mstevo7 27/02/2020 Avaliação com certificação TripAdvisor

Room was big, arrived early and the room was available so we could drop off our backs which was nice. When checking out, we were able to leave the bags behind the desk and go out for the day. This was very handy. The only disappointing bit was there was no wifi for the weekend.

Uma experiência positiva

Nota clientes Avis 4.0/5

Mayelle Famílias - 28/06/2019 Comentários confirmados de ALL

Gostei do atendimento dos funcionários durante o check in e outros questionamentos e limpeza dos quartos. O que faltou, porém, foi a adição de dois travesseiros pois o quarto reservado era para quatro pessoas. Não chegou a estragar a experiência, mas esse detalhe faltou. Também é necessário estender o conhecimento do inglês para outros funcionários técnicos que atuam no hotel para facilitar a comunicação.

Nota clientes Avis 2.0/5

João I. Famílias - 29/04/2019 Comentários confirmados de ALL

O quarto tinha muito pó. Fui mal informado na recepção, explicavam mal.

good

Nota Tripadvisor 4.0/5

P B Family - 17/04/2019 Avaliação com certificação TripAdvisor

a little bit out of the centre but ok for the Philarmonie and the Touthankamon expo. Therefore the hotel was full of Asian tourists and students, making a very noisy hall and disturbing the lifts. Staff is friendly and pro.

Great Location, some staff were rude, even when spoken to in French

Nota Tripadvisor 3.0/5

andrewlR9833DY Family - 27/02/2019 Avaliação com certificação TripAdvisor

A great location, had a problem with the sofa bed so changed rooms. Second room only had 1 bathroom instead of 2 and we had to ask 3 times for the sofa bed to be made up. Beds were very firm and the pillows were memory foam, which made them very hard and uncomfortable. One of the barmen was particularly rude, even when my daughter spoke to him in French, and he served the food and drinks in quite an abrupt manner. Most of the reception staff were helpful. The location however made up for the problems, as it is so so near to the Metro for visiting central Paris, so we would possibly try it again sometime

I have only one complaint

Nota Tripadvisor 4.0/5

Monse F Solo travel - 31/10/2018 Avaliação com certificação TripAdvisor

I usually stay at mercure hotels, usually the attention is rather good although this hotel seems somehow retro to the rest I've stayed in, my only complaint was that the printer in the guest computer area wasn't working and I had to send some personal documents to an email so the guy at the front desk could print them for me, my only hope is that he deleted them afterwards since they contain sensitive information.It was the only thing that really bothered me.

Weekly tay

Nota Tripadvisor 4.0/5

kimcl2017 Business - 29/10/2017 Avaliação com certificação TripAdvisor

Friendly staff. Already mentioned but again, no sign of improvement. Very poor wifi. Completely useless. A shame because all other services are not bad. very long wait time at the restaurant. ok food but be ready for the wait.

Excellent.

Nota Tripadvisor 5.0/5

Babacar D Business - 26/03/2017 Avaliação com certificação TripAdvisor

It was very nice and l really enjoyed my trip to Paris.In the room everything was top and l love to stay in this hotel because the services were excellent.Next time l will advice my friends to stay there.

Value for Money

Nota Tripadvisor 5.0/5

I V Couples - 11/02/2017 Avaliação com certificação TripAdvisor

Easy to reach the city center through metro line 5 and rooms much more spacious compared to hotels in the city centre. Located at the Parc the La Vilette to ideal for conccerts in the area. Nice dining opportunities in the area close to the hotel.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris 19 Philharmonie La Villette. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte FOSTER Front Office Manager

really high standard hotel

Nota Tripadvisor 4.0/5

23gillk Business - 24/11/2016 Avaliação com certificação TripAdvisor

Having just come from another Mercure in the centre of Paris I was very pleasantly surprised when I opened the room door. Very big and comfortable room with big bed, armchair, dressing gown and slippers and great bathroom and facilities including an amazing view of the new Philharmonie Concert Hall. Friendly staff and no £50 deposit required on arrival. Completely the opposite to the other Mercure I'd left that morning! Only slight downside was there is no room service at this hotel. The bar and restaurant is downstairs and run separately to the hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlotte FOSTER Chef de Réception

Super weak WiFi at this hotel, constantly kick you out from network

Nota Tripadvisor 3.0/5

dondonibubu Friends getaway - 06/10/2016 Avaliação com certificação TripAdvisor

The hotel is ok with no problem except WiFi is super weak and constantly kick you out of network, so I over used my data plan accidentally (wasn't aware of it until AT&T contacted me). This hotel doesn't offer WiFi for purchase so I am stuck with bad WiFi throughout my entire stay.

Dear Guest, Thank you for taking the time to share your feedback. We apologize for the wifi connexion and we hope to welcome you back to our hotel very soon. Sincerely, Charlotte FOSTER Chef de Réception
Nota clientes Avis 4.5/5

Anónimo Famílias - 05/09/2016 Comentários confirmados de ALL

A estadia foi muito agradável. Só posso dizer que o quarto era muito confortável e espaçoso e o pequeno-almoço estava delicioso. Sem duvida um hotel ao qual quero voltar!

Nota clientes Avis 3.5/5

Anónimo Amigos - 22/08/2016 Comentários confirmados de ALL

Boa localização, quartos e conforto esperados. Pela localização junto á "periphrérique" é de se esperar a presença de turistas utilizando carro, a garagem é ótima no entanto o preço é muito caro! Também os preços da rede para o café da manhã são muito caros, não é fácil entender a falta de interesse em dar atratividade nos restaurantes dos hotéis da Accor. Outra diferença, não esperada, foram os tratamentos recebidos na França com meu status "Le Club", quando comparado ao tratamento recebido na Alemanha, por exemplo, com um tratamento especial estendendo a meus acompanhantes o mesmo tratamento, chegaram a me receber com uma taça de vinho para cada acompanhante. na França me ofereceram água, e apenas para mim, mesmo pagando dois quartos.

Horrible Hotel: Old and Dirty, Poor Experience

Nota Tripadvisor 1.0/5

Departure92683 Family - 27/07/2016 Avaliação com certificação TripAdvisor

Horrible Hotel: Very Dirty Room (No changes of linens during my 6 nights stay) (Very Smiley In-Room refrigerator) Facilities are old, very poor WIFI reception Staff of Reception with poor English standard (? pretended) (Remarks: I booked the room with breakfast through accor.com official homepage. However, during my check-in, I was told that breakfast was not included. I needed to waste ~ 15minutes to prove that breakfast was included in my package. However, at the time of check-out, I needed to waste another 15minutes to certify that I had already paid for the breakfast!!!)

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Villette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte FOSTER Chef de Réception

Stay during 6 nights

Nota Tripadvisor 4.0/5

asmenon777 Family - 26/05/2016 Avaliação com certificação TripAdvisor

This hotel is very well spot, near many restaurants, shops, farmacies, metro and have a group of employes well prepareted to receive guests. The breakfast is so good, with many chooses. I would like to point outalification to The Manager Charllote. She had doing a special behavior for me and my wife.It was wonderful !!!!

Dear Guest, Thank you so much for your comments regarding your stay at the Hôtel Mercure Paris La Villette. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Charlotte FOSTER Front Office Manager
Nota clientes Avis 5.0/5

Anónimo Famílias - 30/08/2015 Comentários confirmados de ALL

Muito perfecta com um grande serviço e gente com muita disponibilidade para ajudar

Not worth the money

Nota Tripadvisor 3.0/5

PedroLageCa Couples - 08/04/2015 Avaliação com certificação TripAdvisor

At check-in, receptionist forgot to give us the "welcome gift" that was included in the package. At the room, floor (carpet and toilet) looked really dirty (maybe it was clean but with those long lasting spots). The weather was cold and A/C was not powerful enough to provide a comfortable temperature. Personnel (except 2 people) was not friendly at all and even aggressive ("breakfast buffet will be removed in 5 minutes!". Diner at the "Entrepot" restaurant was not good.

I am sorry to read your comment, it does not reflect the quality of service we deliver every day. Please accept my apologizes, be assured that corrective measures have been made and I really hope to get the opportunity to welcome you back in Mercure hotels.

reasonable price

Nota Tripadvisor 3.0/5

sslee2310 Family - 29/12/2014 Avaliação com certificação TripAdvisor

a little apart from center of Paris. Good access from outside of Paris. It is difficult to recommand this hotel. cause of alittle cold, air vantilation system did not work well. good price to stay one night, just sleep. this hotel can be considered. a part from center of Paris but, I can be good access to go to West coast.

Thanks for your opinion. We wish you a beautiful stay at Mercure

Very unpleasnt experiance

Nota Tripadvisor 1.0/5

Mark B Family - 01/09/2014 Avaliação com certificação TripAdvisor

Booked a two night stay with my daughter. The hotel looks run down and in need of a major refit. Not what I was expecting from a 4 star rated hotel - would hardly rate it as 3 star. I thought we had booked with breakfast included so we gave our room number and was shown to a table. After getting a bowl of cerial and a glass of apple juice the waitress came back and said that we was not down as having breakfast and said that we would be charged 30 euros! We went to the recieption desk where we were told that my booking only included breakfast on the second night! I don't know how they worked that out? After much argument they reluctantly agreed drop the 30 euro charge as long as we didn't have breakfast the next morning. So the only food I had was a mouth full of cerial and half a glass of apple juice. The staff tried to make me feel that it was my fault and I should be paying them the extra 30 euros! This is not how I expect to be treated after the very high price I had paid for this room. We did not even get the Mercure City Pass that was promised with the booking - the staff claimed to know nothing about it. Very dissapointed and this incident spoiled our whole trip. I certainly will not chose to stay with Mercure again.

Dear Costumer, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Accor network. Yours sincerely, Katia BELMONTE - General Manager

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