Hotel Mercure Paris 19 Philharmonie La Villette

In general, I think that the hotel is rather good, but also much potential for improvement. Especially, the attitude of the front office requires some attention. When I arrived, the room wasn't ready, was told to wait approx. 15 minutes so that the front office can check it. In the meantime, they managed to check-in other guests. After about 30 minutes, another person from the front office, surprised that I was still waiting, made sure the room is ready. That doesn't make a good first impression. The room itself was ok, as it should be. Very good breakfast and restaurant. Great location, just next to a metro station.

We had a lovely room on the 9th floor with good view and was a very good size for Paris. Bathroom was adequate. It the shower in the bath made it impossible for me to stand (I’m 6 ft 1) and the screen was an inch above the bath tub meaning water poured onto the floor. The tv had one English speaking channel - CNN. Many of the advertised channels didn’t work. We got some food from the Carrefour City around the corner - loads of crumbs from our baguettes… which weren’t vacuumed up in the 4 days we were there. The hotel is in a nice area, with parks and access to walks along the basin. It’s worth being a bit out of the city centre for more space. There’s a Metro station right next door - easy to get into the city. Breakfast was fine, but quite limited. Staff were friendly and helpful.

We got robbed inside the hotel. While reporting the incident, a lady got robbed as well right in front of our eyes. They called the police and they promised us that the Manager will send us the police robbery report but he still have not got back to us even after we sent him an email. We stayed there for 3 nights, with no airconditioner. We requested to change the room but to no avail. The provided us an old fan. With the heat over 35 degree in those days, it was killing us. They did not even want to compensate us with anything for this inconvenience. All Accor hotel in France are horrible.

I had a brilliant stay at this hotel. Breakfast was around £15 per day but full of a variety of foods. The hotel is located about 40 minutes from central Paris and has many fast food joints, resturants, bars and also a pharmacy down the street. Also, the metro is only about a 4 minute walk from the hotel.

The worst hotel I have been to in my life. Everything was dirty to the point of being disgusting. There were some stains resembling blood on the floor. Some lights were not working in the room. One of the wardrobe doors did not open, and the paper was worn out (see photos). The wc stank like a public restroom. Food during breakfast was not renewed frequently enough and the staff were oftentimes quite rude. The entrance to the parking was backwards (entry was on the left). There was no parking space for us, even though we had paid for it. The reception manager (old guy in his mid 50s) even lied to us about something we asked about le Louvre (there was no way he did not know that if the web says there are no tickets, it is not possible to buy them directly at the museum. He must have known). And they also made us wait 30 minutes for check in. A dirty hole to avoid at all costs.