The Sebel Quay West Auckland 4,5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 269 beoordelingen

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Hotel locatie

The Sebel Quay West Auckland

8 Albert Street
1010 AUCKLAND
Nieuw-Zeeland

Gps:-36.84498, 174.765347

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  • Parking
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • 100% niet-roken accommodatie

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ALL beoordeling  4.2/5  269 beoordelingen

TripAdvisor score  4.0/5  808 beoordelingen

Great location and amenities

Tripadvisor-waardering 4.0/5

643fionae Stellen - Gecertificeerde beoordeling door TripAdvisor

We really enjoyed our stay at this city apartment with great views. Ask to stay on a higher floor as it's much better. The apartment is comfortable and spacious. Loved having our own laundry. Brilliant location and quiet at night time. Reception staff are friendly and helpful...special thanks to Amanda. House keeping also do a great job.

Dear 643fionae, Thank you for taking the time to review your recent stay with The Sebel Quay West Auckland. It's a pleasure to see that you had a wonderful experience and enjoyed the services provided by the team. Your feedback will be shared with the team. Amanda is great and we will surely pass your message to her. Thank you again and we hope to see you in near future. Kind regards, Kesh

Horrible

Tripadvisor-waardering 1.0/5

superbatmanu Gecertificeerde beoordeling door TripAdvisor

Une horreur, je me demandais à quoi servait mon statue platinum parfois, mais là j’ai la réponse, à rien, avoir une bouteille d’eau ?, j’en ai deux dans n’importe quel hotel du monde. Et surtout lorsque je demande à pouvoir faire un check out plus tard, et que l’on me propose 13h je suis stupéfait alors que les rares fois où je le demande on me laisse généralement à 16h… Donc mon séjour s’est continué dans le hall en travaux de l’hôtel pour attendre mon avion. Vous pensez que quelqu’un me proposerait d’aller dans un salon avec mon pc ? Non et quand je demande à aller aux toilettes avant de partir, ça même sans être Platinum chez Accor généralement j’y ai le droit, on me répond que c’est fermé à 16h… Je reste bouche bée devant autant de générosité, c’est l’histoire qui me fera comprendre que je ne dois plus courir après la carte platinum d’Accor, je vais sans doute réserver ailleurs où les avantages sont vraiment reconnus.

Dear superbatmanu, Thank you for taking the time to tell us about your experience at the The Sebel Quay West Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are currently upgrading our lobby therefore scaffolds are in place. We are also following up on the comment regarding the toilet as there are no time restrictions on using the toilet. We appreciate your sharing your concerns, and once again apologise for not meeting your expectation. Kind regards, Kesh

Sensation Sebel Quay West

Tripadvisor-waardering 5.0/5

doncruising65 Gecertificeerde beoordeling door TripAdvisor

In early December, my Wife & I wanted to celebrate the 40th Anniversary of our first date and our 28th Wedding Anniversary, in the Auckland CBD. We chose the Sebel Quay West to get an apartment with a balcony & view over the Auckland Harbour. We were NOT disappointed! The day before we travelled, I received a phone call from a lovely hotel team member, to check if everything was still on track for our stay and if we needed anything else. Upon arrival, the receptionist was very welcoming and even organised for a special gift in recognition of our celebration, which was delivered to our room! We initially planned to stay for 2 nights and then visit some friends further north but sadly, one of the couple contracted Covid so we asked the receptionist if we could stay in the same room for an extra night...which they happily orgainised for us, at a very reasonable rate AND gave us a late check out! I have to say the service we received was OUTSTANDING! The team at Sebel Quay West went the extra mile as I mistakenly left one of my rings behind, which thankfully was found by a cleaner. A staff member called me while I was driving home to say it had been found & sent an email with a photo of the ring to confirm it was mine. Once I responded to say that it was, they had it couriered to me. Thank you so much to the Sebel Quay West team! We highly recommend anyone looking for an exceptional experience on Auckland's waterfront, to choose the Sebel Quay West.

Very Happy - 1brm apartment

Tripadvisor-waardering 4.0/5

Zeddog Soloreis - Gecertificeerde beoordeling door TripAdvisor

Very happy with this property. I am an Accor Hold member and Andrew at the front desk was so helpful on my arrival before 9am for my 4 night stay in a 1br apartment. I am staying between two cruises and was very pleased to see I will be able see my cruise ship when it pulls up at Princes Wharf in the next couple of days. I was also given water and (cute) little bottles of wine as part of my Accor benefits which was much appreciated. The apartment itself is a little run down, but there is a good sized fridge with freezer, oven, microwave and washer and dryer. I was happy with the pricing for this well placed property and would stay again.

Needs renovating

Tripadvisor-waardering 3.0/5

bezzaact Stellen - Gecertificeerde beoordeling door TripAdvisor

The hotel is well located and the serviced suite that we had was spacious. Staff were friendly and the wifi was good. Unfortunately it needs to be renovated. The furniture is dated, the bed too soft and the decor is old and shabby. It was also not very clean and the kitchen wasn’t well equipped (2 spoons?!) Not what I expected from a Sebel.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 296 beoordelingen 9.3/10 Locatie
  • 398 beoordelingen 7.2/10 Kamer
  • 250 beoordelingen 8.1/10 Service
  • 6 beoordelingen 2.4/10 Wifi
  • 114 beoordelingen 5.1/10 Netheid
  • 94 beoordelingen 3.3/10 Sfeer
  • 39 beoordelingen 4.1/10 Eten
  • 7 beoordelingen 8.9/10 Ontbijt

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