The Sebel Marrochydore 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.5/5 363 opiniones

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The Sebel Marrochydore - Image 1
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20 Aerodrome Road, 4558 MARROCHYDORE, Australia

Descripción

Extras del hotel

  • Contemple las magníficas vistas al océano y disfrute de nuestras instalaciones de ocio

  • Aparcamiento gratuito en el hotel

  • Centro de negocios con autoservicio de fax, fotocopiadora e impresora

  • Ubicado junto a las tiendas y las playas, el transporte público y los restaurantes y bares

  • Sala de reuniones y para eventos

Nuestros alojamientos

Habitación en planta ático

Apartamento de 2 dormitorios con terraza en planta ático

  • 5 pers. máx.
  • 200 m² / 2152 sq ft
  • Ropa de cama 2 x Cama/s individual/es y 1 x Cama/s queen size
  • Views : Vistas al mar/océano
  • Assets : Balcón or Terraza

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Localización del hotel

The Sebel Marrochydore

20 Aerodrome Road
4558 MARROCHYDORE
Australia

GPS:-26.661959, 153.103

Teléfono
Fax +61 7 5479 8100

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Wifi
  • Aire acondicionado
  • Salas de reunión
  • Instalaciones libres de humos

Piscina

Dive into this waterfront hotel's 25-meter outdoor swimming pool with children's pool or relax the day away in the steam room.

Valoraciones de nuestros huéspedes

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Más información

Clasificación de ALL  4.5/5  363 opiniones

Valoración de TripAdvisor  4.0/5  480 opiniones

Very Comfortable

Nota de Tripadvisor 5.0/5

John V Valoración certificada de TripAdvisor

It seems from previous reviews that the standard of apartments in this block vary greatly. Many if not all are privately owned hence the difference. As it happens we had a very clean. comfortable apartment on the 6th floor for a week. I think the floorplan of most of the apartments is much the same with 2 bedrooms, two bathrooms, lounge and balcony. Our apartment had a very comfortable king size bed in one bedroom and a queen size bed in the other together with an en-suite bathroom. The kitchen / lounge area had a very good sized fridge, microwave and dishwasher. A large 65" TV in the lounge and a smaller TV in one of the bedrooms. They all had access to the various streaming services but for the paid services like Netflix you needed you own logon. The ABC and SBS services were available. The lounge furniture was good, the couch, lounge chairs and dining table were comfortable. The balcony had table and chairs so you could have meals there. There were also two sun lounges. The only issue was the wi-fi speed. We had read that the speed would be 25 bps which is very slow by today's standard but unlike many other holiday apartments it was free but don't expect to be watching YouTube clips if someone else in your apartment is online at the same time - in fact sometimes it can be so slow as to be unusable. Many other holiday apartments we checked required an extra payment for the wi-fi or had other restrictions. A curious issue when we expect hotels, etc to provide usable wi-fi as a matter of course.

Don't stay at the Sebel over Xmas 24. Major renovations going on and no swimming pool access.

Nota de Tripadvisor 1.0/5

Paul B Valoración certificada de TripAdvisor

A warning. My wife booked a family holiday at the Sebel in Maroochydore many months ago, realising Xmas is a peak period. We have family in Maroochydore. We paid a deposit and we were excited about our holiday. Today we received a call from Sabbina the receptionist at the Sebel informing us, 6 weeks from the busiest peak time, that the Sebel was undergoing major renovations work over Xmas and they would try and keep the noise to a minimum. Also the swimming pool would be closed during the renovations. No offer of a discount. My wife was surprised and asked why they would undertake a major renovation during peak times. My wife asked to speak to a supervisor, Sobbina (poor girl) broke down in tears, she must be getting some upset customers when she tells them of the disruptions the holiday makers would be facing. We feel for her, not her fault. The supervisor Liani spoke with my wife telling her that they could offer a refund or they could try and find alternative accommodation for us, which they did unfortunately it was at the back of the shopping centre with not beach views, not sure if it had access to a pool, same price again no discount offered. Anyway we contacted our travel agent who has booked us into a lovely apartment at the Breeze. We were so lucky got get it , it was a recent cancellation. I cannot believe the Sebel was unaware that major renovations were being undertaken with only 6 weeks notice. Very poor. They can't expect to charge visitors the same money without the benefits of peace and quiet and a swimming pool in December. Just wanted to warn others who maybe intending on staying there over Xmas 24.

Dear Paul, Thank you for taking the time to share your feedback. I’m truly sorry for the disappointment you and your wife experienced regarding our upcoming renovations over the Christmas period. I understand how the timing of this news has impacted your holiday plans, and I apologize for the disruption this has caused. As soon as we were aware of the necessary pool closure, our team took immediate action to notify guests well in advance, and we updated all our websites with information on the scheduled works to provide full transparency. I apologize that we couldn’t offer a discount in this instance, as the booking was made through an online travel agent, which limited our ability to adjust the rate. We greatly value your feedback, as it helps us improve our approach. If you have any further questions or concerns, please don’t hesitate to reach out. We hope to have another opportunity to welcome you in the future under better circumstances. Warm regards, Penny Nordheim

Spacious but tired

Nota de Tripadvisor 3.0/5

tessiett Con amigos - Valoración certificada de TripAdvisor

Two bedroom apartment which was very spacious with lovely views of the ocean but a little tired around the edges. It’s the construction site next door which is off putting, the noise starts at 7.30am during the week, certainly not relaxing. I know it’s not the complex’s fault but a factor to think about when booking. We had a few problems, an outdoor chair collapsed whilst being sat on, our room keys kept on malfunctioning and when reset they would then cancel the other three. We had four people in the room, this caused massive problems. On the whole would have stayed again but not while construction continuing. Pool area OK but lack of loungers.

Dear Tessiett, Thank you for sharing your recent experience at The Sebel Maroochydore. We appreciate your feedback and are glad to hear that you enjoyed the spaciousness of the apartment and the lovely ocean views. I sincerely apologize for the inconveniences you encountered during your stay. I understand how the nearby construction affected your relaxation, and while it's beyond our control, I completely agree that it can be disruptive. We will certainly inform future guests of this when possible to help manage expectations. I’m also sorry to hear about the issues with the outdoor chair and room keys. This is not the level of quality we aim to provide, and I have shared your feedback with our maintenance team to ensure these matters are addressed promptly. Thank you once again for your honest feedback. Warm regards, Penny Nordheim

Spacious apartment, great views, needs TLC

Nota de Tripadvisor 4.0/5

854rif Valoración certificada de TripAdvisor

The location of this apartment hotel is great. We stayed in a 2 bedroom apartment overlooking the ocean. The views are great and nicely building is nicely oriented getting lots of sunshine throughout the day. We did not use the swimming pool. The apartment itself is spacious with one bedroom in the front with water views and its own spacious ensuite. The other bedroom is at the back with its own toilet/ensuite. The apartment has all the facilities needed for a comfortable stay. The place needs a little TLC. The safe was locked and couldn't be fixed so we were giving a key to operate it during our stay. The remote for the dvd player did not have batteries and didn't work even after installing them!.. Some of the dvds available at reception were old and freeze half-way the movie. The reception staff are helpful but not friendly avoiding to look at and greet guests when passing through!! We had a wonderful stay but with little extra care, this place could be a 5 star place.

Dear 854rif, Thank you for taking the time to provide such detailed feedback following your recent stay at The Sebel Maroochydore. We are delighted to hear that you enjoyed the spaciousness of the apartment and the stunning ocean views – it truly is a wonderful location to relax and unwind. I appreciate your comments about the upkeep of the apartment and the feedback on the DVD player and safe. I’m sorry to hear that these aspects did not meet expectations during your stay. Please rest assured that we take such feedback seriously, and we will work on these issues to ensure they are rectified for future guests. Your comments regarding the reception staff are also noted, and we will address this with the team. Providing a warm and welcoming environment for all our guests is important to us, and we are committed to ensuring each guest feels valued and acknowledged. Once again, thank you for your review. We’re glad that you had a wonderful stay overall, and we look forward to the opportunity to welcome you back and provide an even better experience next time. Warm regards, Penny Nordheim

confort, comodidad y estilo moderno

Nota de Tripadvisor 4.0/5

forezzio En familia - Valoración certificada de TripAdvisor

excelente departamento, amplio y comodo, completamente equipado con elementos de lo mejor, muy buen servicio y amabilidad del personal, excelente vista, camas comodas y ropa de cama impecable, limpieza ecxelente, pasamos muy buena estancia, tambien permite disfrutar de una muy linda picina y muy buen SPA. Volveria al mismo hotel y es completamente recomendable.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 162 opiniones 9.4/10 Ubicación
  • 294 opiniones 7.8/10 Habitación
  • 172 opiniones 8.9/10 Servicio
  • 14 opiniones 2.5/10 Internet
  • 70 opiniones 6/10 Limpieza
  • 31 opiniones 9.8/10 Piscina
  • 6 opiniones 9.4/10 Desayuno

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Marrochydore

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.