Pullman Magenta Shores Resort 5 نجوم

I have just returned from 2 night stay at Pullman Magenta Shores with my husband and 2 granddaughters. I am an Accor member. I booked a 2 bedrm villa for $974, using 2000 points, paying $ 924 for 2 nights including breakfast. I checked the Accor website on the day we were leaving and discovered there were 3 bedrm villas for $200 less than I paid, so I requested a complimentary upgrade and this occurred which we were grateful for. We were given 1602 villa. I understand villas are individually owned but Pullman management should ensure the villas are adequately serviced and maintained to a standard that is expected from the Pullman brand! Going on a short break and needing maintenance during your stay for heating and basic needs is just not good enough. If they arent working, don't rent it out. For $924 for two nights, we were somewhat disappointed in the accommodation. The unit was very basic and could do with some TLC, it was very cold and we could not heat the villa as the air conditioning was just blowing freezing cold air and there was only one extra blanket among us. We all slept in extra jumpers which was very uncomfortable. I have a severe lung condition and the cold air at night played havoc with my lungs. The dishwasher would not open and we (ourselves) managed to get it working on the last day, we never heard from the maintenance people about it. The balcony doors could not be opened and on the first day the smell of cleaning products was so strong we needed to open them for a short while and the maintenance man had to come in and he advised us that the locks are always stuck. Hello, replace them! We rang reception and went to see reception both days regarding the air conditioning fiasco and were advised on all occasions " we were on the list" for maintenance to attend to it. Unfortunately no one turned up to help with the issue and it remained unusable for the entire stay. Charging 5 star prices and delivering below par accommodation is not good business and is definitely not the standard of Pullman Hotels. It pains me to complain but as I take my granddaughters somewhere every school holidays, this was very a very disappointing holiday. We have stayed in much more luxurious accommodation for the price. The staff on reception continually advised us that Barretts was open Monday/Tuesday evening, yet when we tried to book we were advised by Shallows Cafe staff that the restaurant was not open. Perhaps communicate this with your reception staff? We had to dine at The Entrance on Tuesday evening as there was no kids menu at Shallows Cafe for dinner. The schedule for holiday activities was good, although the "all day games room" consisted of a table tennis table. The staff on reception and at breakfast were lovely. The breakfast was ok with selection of fruit, toast and a few pastries and I mean a few! There was a buffet of hot food which was average and the chef was on hand for cooked to order eggs. You got one specialty coffee and I asked for extra hot, but got lukewarm milk with a touch of coffee, so not sure what a normal coffee was like. The experience was marred by inadequate servicing of the villas especially in view of the price paid. When I rent accommodation I expect the basics like heating to be working! I think there is potential to be a good resort, but management need to ensure maintenance is updated and upheld or do not charge exorbitant prices, it is more worthy of 3 stars.

Great self contained villas in a resort with swimming pools indoor and out, tennis courts and e bike hire, not to mention golf (which we don't play). The restaurant/bar/breakfast was well set up and organised, the common areas and gardens are well maintained and importantly friendly, helpful and professional staff. We would definitely stay again. My suggestion would be for villas to have an mandatory inventory for the kitchen to make it 'fit for purpose' with regards to be able to cook easily and eat there for the number of guests. The kitchen was poorly equipped and with inferior quality items that were not clean.

The accommodation is substandard. Stayed in a 2 bedroom villa and it needs a serious upgrade. Carpet, walls, furniture and musty stale smell. A monitor sized tv at a cost of $650 per night. Avoid room 1605 at all costs!!!!! Food is terrible and over priced, drive down the road to Norah Heads Fri fresh food and reasonable prices. Special recommendations to Island Cafe and Johnny Tapas for food.

So I booked a three night stay at this hotel through Luxury Escapes. After booking I had a look at the reviews and I was a little bit worried I have to say…. There was plenty of negative stuff being thrown around there… so my expectations weren’t high… but we were very pleasantly surprised by the villa that we booked, the beautiful grounds that surround the hotel, the wonderful facilities available, and the fantastic staff at all the restaurants and the bars and reception. Now I believe this is a golfing estate and all of the buildings are privately owned. I believe over 60 of them are managed by the Pullman company. Which might explain why some people have a negative experience and others are really positive -like we did. So I’m guessing that a lot of it is to do with The owner of the property and how much work they are prepared to put into the apartment.. ? Our villa was extremely spacious, and spotlessly clean. It also had a small kitchen nook with a microwave, a toaster, a kettle, a coffee machine, a small fridge, and a cupboard full of crockery and cutlery and glassware. .. this all came in very handy for preparing lunches and a light meal .. We also had a lovely balcony . Which looked over to the pool area. We thoroughly enjoyed walking through the property through the beautiful trails and discovering other pool areas and tennis courts and walkways to the beach, and children’s play areas.. our unit was quiet and spacious and spotless as I said and we have no complaints. The staff at every place, be it at a restaurant or a bar etc ,Were friendly and went out of their way to look after you. In fact one staff member heard that it was my birthday and organised to get a desert with happy birthday written in chocolate on the plate brought over to me . we found the pricing structure for food and drinks pretty much the same as any other hotel that you would stay at.. as all of the apartments and villas had some sort of kitchenette It was easy to self cater if budget was a consideration.. . The breakfast that we had every morning was wonderful, there was a buffet with just about everything on there that you could require. Plus you could order à la carte from the wait staff. And the pizza we had last night was phenomenal.. as I’ve said, the staff were wonderful and we had a wonderful three days and can’t quite understand all the negative reviews.

Excellent friendly staff who could not do enough for us. Got welcoming drinks in room as Accor members which was appreciated after long drive. Extra pillows were provided on request. Breakfast was great in Diggers club adjoining hotel. Received room upgrade as Gold members. Room was quite spacious and very clean with lovely view of lake. Room had iron and board and hairdryer. Bed and pillows were very comfortable. Great location at The Entrance and coast line is stunning. Good restaurants and shops nearby. Highly recommend Indian restaurant - Shahi Mahal The Entrance. Great value hotel.