诺富特纽卡斯尔海滩酒店 4.5 星

客户意见评级 (ALL 评级) 4.2/5 1,190 评论

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5 King Street, 2300 纽卡斯尔, 澳大利亚

描述

酒店其他优惠

  • 部分客房带阳台，多数客房可欣赏水景

  • 无线网络、宽敞的办公区、iPod® 扩展坞座、有线电视

  • 现代澳大利亚美食、周末下午茶

  • 现代健身中心、蒸汽浴室、热水浴缸

  • 露台酒吧、3 个自然采光的活动场所

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酒店位置

诺富特纽卡斯尔海滩酒店

5 King Street
2300 纽卡斯尔
澳大利亚

GPS:-32.929235, 151.784905

电话
传真 +61 2 4032 3799

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Bistro Dalby

Bistro Dalby is the ideal restaurant for all occasions - the perfect spot for meeting colleagues and clients or friends and family. We are open for breakfast 7 days and dinner 6 nights a week (closed Sunday night).

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  1,190 评论

TripAdvisor 评级  4.1/5  1,160 评论

Spacious modern room, close to beach

Tripadvisor 评级 5.0/5

KiwiD6 经 TripAdvisor 认证的评论

Had a 1 night stay here with a mate. Staff were friendly and quickly changed our room when we discovered the original had been smoked in. Continental breakfast was modest but price was okay, would probably try a nearby cafe next time. Underground car parking was great. Location is handy to the beach and saltwater pools, though most restaurants seemed to be along the boardwalk of the inner harbour (refer Honeysuckle pub and nearby area). The nearby Rustica restaurant is highly recommended. Only thing to improve the room is to install proper blackout curtains. I would stay here again, especially for a beach holiday. If in Newcastle for work or you want a bit more social atmosphere I would probably try one on the Harbourside

Good, consistent, service

Tripadvisor 评级 4.0/5

Bloggsy999 经 TripAdvisor 认证的评论

This is a chain of hotels so my stay was as I expected it, having stayed at a number of other hotel chains, previously. There's secure underground parking and the lifts work well, thankfully! I was checked in by a very pleasant chap who, also, provided me with 2 bottles of water along with my room key cards. The double room was large and clean, enough and the chap at the desk pointed me towards the beach as to where to go for a walk. To say the beach was stunning would do it an injustice! I thought it was the one of the most beautiful beaches I have ever visited and rivals that of Kuala Lumpur and a beach resort I had stayed in, in the USA. It was not that busy and only a few minutes walk from this venue so would have been very handy but we ran out of time and had to head back where we walked in the 'other direction' and found a venue for dinner. The room was very quiet and, despite there being a conference of some sort with a lot of those attending staying in the hotel, I didn't really hear much from them other than the clamour in the morning at breakfast. It was the usual fare of bacon, scrambled eggs, sausages, etc. but the coffee machine produced a good flat white and the wife enjoyed some fresh pancakes. Checking out was easy and involved handing over the room key cards and then getting on the lift to our car and we were on our way, with some more bottled water given to us by the Receptionist!

Dear Bloggsy999, Thank you for taking the time to share such a wonderful review of your recent stay at Novotel Newcastle! We are delighted to hear that your experience with us was consistent with your expectations of AccorHotels and that you enjoyed many aspects of your visit to Newcastle. We are especially pleased that our front desk team provided you with a pleasant and helpful check-in experience and guided you towards our beautiful local beach – we agree, it truly is a gem! We're also glad you enjoyed our breakfast, particularly the good flat white and fresh pancakes. Providing a comfortable and satisfying start to the day is very important to us. We hope to welcome you back to Novotel Newcastle on your next visit to our beautiful city! Sincerely, Rebecca Davis General Manager

Novotel needs an Overhaul

Tripadvisor 评级 1.0/5

Katherine C 经 TripAdvisor 认证的评论

The condition of the rooms is disgusting, checked in and immediately found hairs on towel in bathroom, on bed and on walls of shower. Called and asked if the room had been cleaned. Was upgraded to a balcony room which is their highest only to find filthy mould all on the curtains, door handle and shower ceiling. They were unable to move me again so had to stay in the room. Later that evening as it was getting cold turned the air on only to find it was not working, called reception they came and had a look and advised the setting was correct but nothing they could do till next day and maintenance would look at it, offered an additional blanket. This hotel is in extreme need of attention, cleanliness and the health of guests should be number one. The mould is just simply unacceptable.

Dear C3676RRkatherinec, Thank you for taking the time to share your candid feedback regarding your recent stay with us. We are truly concerned and deeply sorry to read about the unacceptable condition of your rooms. Please accept our sincerest apologies for the poor cleanliness you encountered from the moment you checked in. This is completely unacceptable and falls far below our hygiene standards. We understand your disappointment and frustration, and we regret that even after being upgraded, you continued to experience significant issues with cleanliness. We are also very sorry to hear that your air conditioning was not functioning and that our team was unable to resolve this issue for you during your stay, leaving you uncomfortable. Offering an additional blanket was clearly an inadequate solution to a fundamental comfort requirement. We agree wholeheartedly that the cleanliness and health of our guests must be our number one priority, and it is clear that we failed in delivering this during your visit. The presence of mould, as you described, is indeed unacceptable and indicates serious underlying issues that are being resolved. Please be assured that we are taking your comments with the utmost seriousness. We have already initiated a comprehensive review and action plan with our housekeeping and maintenance teams to address these concerns. This includes immediate inspections of all guest rooms, intensified cleaning protocols, and urgent maintenance work, particularly focusing on the areas you highlighted. We deeply regret that we were unable to provide you with a clean and comfortable environment during your stay. We understand your frustration and the impact this experience has had. We are committed to making the necessary improvements to prevent such occurrences in the future. Sincerely, Rebecca Davis General Manager

Disappointing Stay – Not What I Expected from Novotel

Tripadvisor 评级 1.0/5

GaryDw2025 商务住宿 - 经 TripAdvisor 认证的评论

Extremely Disappointing Stay – Unacceptable Room Conditions From the moment I entered the first room, I was greeted by a foul smell. I raised the issue with the front office staff, who offered a replacement room. Unfortunately, the second room was in the same condition. The duty manager then accompanied me to three additional vacant rooms, and all of them had the same unpleasant odor—some were even worse. As it was late in the evening after a long day, and not wanting to be overly demanding, I reluctantly accepted the fourth room. In hindsight, this was a mistake—I should have left and booked another Accor property in Newcastle. The condition of the room I stayed in was unacceptable. The basin drain was clogged, the shower area had visible mould in multiple spots, and when I moved the side table, the area underneath was filthy, with dust visibly swirling under the light. The most concerning part: I woke up feeling unwell the next morning and had to take two days off work due to illness. This stay not only caused inconvenience but also affected my health. Novotel Newcastle needs to seriously address its room hygiene and maintenance standards. I expected much better from an Accor property.

Dear GaryDw2025, Thank you for taking the time to share such critical feedback regarding your stay at Novotel Newcastle. We are truly sorry to hear of your extremely disappointing experience, and we sincerely apologize that we failed to meet your expectations, especially as an Accor property. We are deeply concerned and regret to learn about the persistent issues you encountered. It is completely unacceptable that you had to view several rooms before reluctantly accepting one, and we sincerely apologize for the inconvenience and frustration this caused, especially after a long day. Please be assured that we take all feedback with the utmost seriousness. The well-being of our guests is our highest priority, and we are genuinely distressed that your stay not only caused inconvenience but also impacted your health. Please accept our sincerest apologies for every aspect of your experience. We understand your disappointment and regret that you did not feel you received the quality and service expected from an Accor brand. We are committed to addressing these issues rigorously to ensure such a situation does not reoccur. We would appreciate the opportunity to discuss your experience further and understand the full extent of the impact this stay had on you. Sincerely, Rebecca Davis General Manager

Dull, dreary and in need of renovation

Tripadvisor 评级 1.0/5

HappyTravels-7 Solo travel - 经 TripAdvisor 认证的评论

Poor check in experience with a totally disinterested staff member. No acknowledgment of Accor status. Room was a harbour view room which didn’t offer much of a view. It was positioned above the hotel entrance and subject to a lot of noise. The window did not close fully with a large gap allowing in air and noise even when closed. The bedside phone didn’t work. The Foxtel channels were not working- no satellite being received. The exhaust in the bathroom didn’t work. On check in the bar wasn’t open and the foyer was soulless. I don’t recommend. There are better options available in Newcastle, so Accor needs to lift its game.

Dear HappyTravels-7, Thank you for taking the time to share your feedback regarding your stay at Novotel Newcastle. We are truly sorry to learn that your experience was disappointing and did not meet your expectations. Please accept our sincerest apologies for the poor check-in experience you described, including the lack of acknowledgment of your Accor status. This is certainly not the welcoming impression we aim to create for our valued guests, especially our Accor members. We are also very concerned to read about the issues with your harbour view room. Your comments highlight areas where we clearly fell short, and we take them very seriously. Please be assured that we are immediately addressing these specific points with our teams. We are reviewing our check-in procedures to ensure all guests receive a warm welcome and appropriate recognition, and our maintenance team will be thoroughly inspecting and rectifying the issues you reported in your room. We understand your disappointment and that you would not recommend our hotel based on this experience. We are continuously striving to improve our services and facilities, and your candid feedback is invaluable in this process. We hope you might consider giving us another opportunity in the future to demonstrate the true Novotel standard and provide you with a much-improved stay. Sincerely, Rebecca Davis General Manager

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其他网络用户评价我们的酒店

  • 481 评论 9.5/10 位置
  • 671 评论 6/10 房间
  • 612 评论 8.1/10 服务
  • 9 评论 1.7/10 上网
  • 288 评论 4/10 清洁度
  • 180 评论 9.8/10 沙滩
  • 118 评论 4.8/10 性价比
  • 105 评论 5.4/10 早餐

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