Pullman Port Douglas Sea Temple Resort and Spa 5성

고객 평점 (ALL 평가) 4.3/5 952 리뷰

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Pullman Port Douglas Sea Temple Resort and Spa - Image 1
Pullman Port Douglas Sea Temple Resort and Spa - Image 2
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Pullman Port Douglas Sea Temple Resort and Spa - Image 4
Mitre Street, 4877 PORT DOUGLAS, 호주

호텔설명

호텔 추가 정보

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

숙박

펜트하우스

Three Bedroom Penthouse apartment

비 계약 사진

  • 7명 최대
  • 167 m² / 1797 sq ft
  • 침구 3 x 킹사이즈 베드
  • 전망: 라군 전망
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호텔 위치

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
호주

GPS:-16.52604, 145.472916

전화
팩스 +61 7 4084 3599

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 바
  • 100% 금연 호텔
  • 룸 서비스

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  952 리뷰

TripAdvisor 평가  4.2/5  2,316 리뷰

Poor

트립어드바이저 평점 2.0/5

Cynthia B TripAdvisor 인증 리뷰

We stayed at the Pullman hotel for 10 nights in the penthouse. Whilst the Pullman Sea Temple at Port Douglas is a very beautiful property. We found the service did not match up to the rating of the of the property. Drinks were nice at the pool, 3 of the staff were nice but the majority did not as nice. Lunch on the first day was disappointing, thick tasteless pizza which we thought was frozen and then heated the poke bowl was $37 with no sauce plain rice and just tasteless. We waited 40 mins for the food and the restaurant was empty. For the price of the food we expected better. Our kitchen bin was not emptied for three days. We had to pull the bin out of the cupboard every day so that the cleaners would notice it. Our room did not did not get service until 330 or 4pm every day. The Smart TV did not connect to the Wi-Fi so we used our laptop to watch movies. There was no shampoo or conditioner and also the body wash ran out. The bar tender was rude to my Daughter. They gave us $100 credit for all of this but we would have preferred to have had 5 star service. We found the restaurant staff to be unhelpful and felt they did not want to go out of their way. So because of all of this we would not return.

Great place in Pt. Douglas

트립어드바이저 평점 4.0/5

515abhic TripAdvisor 인증 리뷰

Great property - walking distance from the beach, great pool and hot tubs. Our room was solid; would have appreciated regular housekeeping without prompting and a more thorough clean of the room. Additionally, in room washer / dryer were inconsistent in functioning.

Stunning

트립어드바이저 평점 5.0/5

Matthew E TripAdvisor 인증 리뷰

What a beautiful hotel, from the moment we walked in Maya and the team made us feel at home. The staff were amazing, family had a great time and my wife loved her massage treatments. Will be back.

Disappointing Decline – No Longer a Five-Star Experience

트립어드바이저 평점 2.0/5

thecurioustravellers TripAdvisor 인증 리뷰

I stayed at Sea Temple Port Douglas earlier this month and was genuinely disappointed, particularly given how highly this property was regarded in the past. The restaurant experience was extremely poor. The food was basic to the point of being inedible, which is unacceptable for a resort that still markets itself as five-star. We also tried room service, which took over an hour to arrive and was delivered cold. This alone suggests serious operational issues. Unfortunately, the problems didn’t stop there. The overall atmosphere felt unmanaged. Staff were frequently standing around talking rather than attending to guests. Beer cans and plastic cups were left around the pool area for days, and sun loungers were often left in disarray, never being reset or cleaned each morning. These are basic hospitality standards that simply weren’t met. What stood out most was the apparent lack of management presence. There was no sense of oversight, urgency, or pride in maintaining the resort. Sea Temple no longer resembles the polished, premium experience it offered a few years ago. This property has enormous potential, but something needs to change immediately. Until standards, service, and management improve, it cannot be recommended as a five-star resort.

Unacceptable Pool Conditions and Dismissive Management

트립어드바이저 평점 1.0/5

dominics371 TripAdvisor 인증 리뷰

We arrived at Pullman Sea Temple Port Douglas on a Saturday. Over the course of four days, the main pool steadily deteriorated — from slightly cloudy to dark green and, in appearance, resembling a swamp. Despite this, resort staff repeatedly assured guests that the water was “safe to swim.” The pool largely remained accessible, with limited and poorly positioned signage. Even during brief periods when the pool was reportedly closed, signs were placed in common or corridor areas, which was ineffective for a resort dominated by swim-out rooms. As a result, many guests continued using the pool directly outside their accommodation. What I found particularly disappointing was the attitude taken by resort staff when concerns were raised. At one point, it was explicitly stated to us that we were “not their customer” because our accommodation had been privately rented. This was said openly and left a very poor impression, especially given the ongoing issues impacting the stay. During the stay, I developed what a medical professional described as folliculitis, a skin condition that can be associated with exposure to unclean water. I cannot state definitively that the pool caused this, but the timing and circumstances were concerning. By contrast, the private accommodation owner was significantly more professional and empathetic. They acknowledged the challenges we faced — including the lack of a usable pool for much of the stay — and, while limited in what they could do, they did provide a small amount of compensation, which was appreciated. For a resort positioned as a premium destination, the lack of transparency, empathy, and guest-focused care was deeply disappointing. Based on our experience, I would not return or recommend this property.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 216 리뷰 7.8/10 위치
  • 622 리뷰 6.3/10 객실
  • 687 리뷰 7.7/10 서비스
  • 22 리뷰 0/10 인터넷 가격
  • 339 리뷰 8.6/10 수영장
  • 338 리뷰 6/10 레스토랑
  • 246 리뷰 3.4/10 청결도
  • 181 리뷰 7.4/10 조식

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