Tudo foi ótimo mas fez muita falta um frigobar no quarto

Excelente

Hotel bem localizado. Qualidade boa da habitação, principalmente chuveiro e cama. Ambiente limpo.

Além da localização e das instalações me chamou muita a atenção a simpatia e a maneira como os funcionários foram prestativos quando foi necessário!

Atendimento nota 10.

Boa noite! Não respondi o e-mail anterior por achar que fosse engano de vocês.Na data da estadia as fronteiras Peru/Brasil estavam fechadas p causa da pandemia.Ja pedi cancelado e extorno.Desconsidere resposta sobre qualidade,localização...só preenchi p ir p próximo fase.Obrigada

Room is tiny, yet very clean. No room for luggage. I had to place my one luggage on the small table that was under the window, which then made it difficult to see out or open the curtain. Sitting chair is plastic and uncomfortable. Room card scanner failed to work and couldn’t get into my room. The staff was nice and helpful and finally used a gizmo to make the scan unlock the room so I can go to sleep. They never returned my room card and the scanner was not repaired. Fortunately it was my last night and I left the next morning. Overall it was a very clean room. No frills. But then the price was right and I didn’t expect anything fancy. More a business travelers type hotel.

It was a very good stay. Outstanding hotel in a good location. Close to shopping and fine restaurants. The staff was very welcoming and caring. Also, the breakfast was very good. Very clean and modern room with a comfortable bed.

I wasn't expecting much for the price, but the place BLEW me away. For the price that i paid, I thought it was going to be just so-so. The room was modern and clean, and the bed was very comfortable too. The staff was also very helpful as i didn't speak much Spanish, very friendly and accommodating.

I have been a couple of times atthis hotel over the last years and the service constantly improved..Esspecially Mr. Ramos at the reception is f´doing an outstanding job.The location is another plus.

Great location, friendly staff with all answers and help we asked for. Got in around midnight and they were very helpful. Room was clean and small, shower hot and nice. Safe in room. I would stay there again!

Overall the stay is very good. The room is clean. Breakfast is good. My booking should be with breakfast. But, the staff told me that there is no breakfast included. I have to pay 30soles per person for the breakfast. I showed my booking printout to the staff. But she insisted my booking is not included breakfast.

We didn't get the room we reserved, when asked if they could change it they said NO! We were traveling with another person, we reserved 2 rooms at the same time, asked in our reservation if we could have rooms near each other, when we checked in we were told NO! They were on the 5th floor we were on the 11th! They supposedly arranged for a tour, however, we never received the voucher, someone picked us up, and put us on the bus. We got off the bus and no one was there to meet us for the tour. We had to find someone who spoke English, they let us borrow their phone to call the tour company, they then came to the bus station to give us the voucher, we also needed a return bus ticket, after negotiating with the tour company they gave us the return ticket. Not sure who dropped the ball on the tour, but since the hotel was not very accommodating to begin with, it could have been them. The bar was a joke! Asked for a glass of red wine, NO! Asked for a Tanqueray and tonic, NO! Keep in mind the bar menu only had about 10 drinks on their menu. Asked for hot sauce or picante salsa at breakfast, NO! What restaurant doesn't have that? No one ever said "let me check" or "let me see what I can do" the answer was always NO! Very poor communication skills., lack of English speaking personnel. Asked the security person to point to my map which direction the beach was he shook his head NO and pointed to the reception desk! I sent my concerns to Accor Hotels last week and never heard from them. Would not recommend this hotel. Rooms are so small you cannot even fit 2 21 inch roller aboard suitcases in there. Pictures are very deceiving. Stay somewhere else!