ibis Manaus Aeroporto 3 つ星

First, the positives: There are beds. And they seem clean. The hotel and the bathrooms appeared clean. Excellent water pressure in the shower. (They got the third star because of this and the staff) Front desk staff were friendly and able to help in English, which was wonderful since we have only a little Portuguese. But. LOCATION: -When going to the airport, there's the inconvenience of having to go to a retorno for a U-turn that is almost as far away from the hotel in the opposite direction as the entrance of the airport. Doubles the (short) time to get to the airport. -no walkable restaurants or shopping/groceries Unless you want to Uber somewhere, you're stuck with the hotel's offerings. -restaurant offerings were okay, nothing to write home about; wait staff was polite and responsive ROOMS: -Be aware that the rooms are small by American standards and smaller than the Manaus Holiday Inn rooms where we have stayed before -The hallways and air conditioning smelled strange--might just be an unfamiliar cleaning product, but it wasn't very pleasant. (Grateful for air conditioning in the heat and humidity of Manaus, tho') -We had 3 rooms for our family reserved for more than a month in advance for our return from a rainforest adventure, 3 people to a room listed on the reservation. When we arrived, we found only 2 thin towels in each room. We had to go to the front desk to obtain the appropriate number of towels (only asking for one towel per person, and feeling annoyed that they asked for so much information in advance about every person staying, but couldn't have adequate number of towels ready for sweaty people coming back from the forest.)

Despite the bad reviews, we chose to stay here because we were arriving in Manaos late at night, to then be picked up the next morning for an Amazon tour. Otherwise, we would’ve avoid it. Our experience wasn’t much different from others. There were several issues with the bathroom in room 161. First, numerous water droplets from condensation in the ceiling, the droplets were there already when we checked in. The AC unit on top of the bathroom door also leaked on the floor. The shower door didn’t close completely, causing water to leak onto the bathroom floor. No hand towels, just two paper thin bath towels and floor. The only good thing was the pressure of the shower-head.

This is a sub-par IBIS property. We planned to stay for a night prior to our return flight, but left early. Let me start with the positive aspects, it's close to the airport, an about 5 min taxi-ride (you can't walk, despite the close proximity). Everything else is pretty much unacceptable. There's no English speaking staff in what is supposed to be an airport hotel in a 2 million people metropolis. It was impossible to communicate to staff that our room door didn't actually lock after we closed it shut. We had a two single beds room, the beds were camping ground style, rickety and shaky. There's no coffeemaker in the room or water bottles. They actually dare to charge you for the use of a water fountain in the lobby. For a can of water they charge you roughly 4$ (!). Talking captive audience. Mind blowing prices for a low-rent IBIS property. Service is lackluster all over. You wait forever in the overpriced restaurant to place your order. In all fairness, the food isn't bad, but there's no relation between the price and what you get. We wanted to catch up for a drink with an old local friend in our room, which was prevented by the non-English speaking reception staff. Apparently three people can't be in a 2 people room. Our friend didn't mean to sneak in to sleep there. Not sure whether homophobia drove this. Stay clear of this property.

Great staff, friendly, clean, no problems. We had 3 people to a room and 3 people plus a baby in 1 room for a week. It was tight on space with luggage. No free bottled water provided but otherwise completely as expected. Great experience and would go again. Check the restaurant hours as they open at 7pm for dinner (late for Americans) but good, clean food. Plant to go again.

Terrible place! Booked 2 rooms thru expedia. Checked in late at night for a few hours of rest before Anazon tour. Assigned worst rooms possible on 3rd floor overlooking freeway. Loud freeway noise. Strong stench of cigarette smoke in room and corridors. Did not get to sleep at all. Too late in night to ask for new rooms. Inefficient and experienced front desk staff. Was supposed to get free breakfast but made me pay anyway after 15 minutes of "checking". Do yourself a favor and stay somewhere else.