Grand Mercure Dongguan Humen

Grand Mercure Dongguan Humen 4 stars

Customer review rating (ALL Rating) 4.3/5 56 reviews

ALLSAFE approved hotel

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Description

Hotel location

Grand Mercure Dongguan Humen

123 Humen Road, Humen Town Dongguan City, Guandong Province
523907 DONGGUAN
China

  • HUMEN BUS STATION:  3 TELECOM BUREAU

  • By plane

    SHENZHEN BAO AN At 60km / 37.29 miles - Shuttle paying

  • By train

    CHANGPING RAILWAY At 35km / 21.75 miles

  • By train

    CHANGPING RAILWAYS At 50.7km / 31.51 miles

GPS:22.818442, 113.679874

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

ONE CAFE

One Café offers an international buffet as well as authentic Cantonese cuisine, to present the perfect dining experience.

Our accommodation(s)

酒店拥有252间豪华客房,每一间客房设计新颖精致,舒适豪华,温馨如家。是商旅人士的最佳选择。

Our guest reviews

Our guest reviews for
Grand Mercure Dongguan Humen

100% genuine reviews from our guests

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ALL Rating  4.3/5  56 reviews

TripAdvisor Rating  4.0/5  185 reviews

Value for the business travelers

Customer review rating 4.5/5

Johnfooy Business - Confirmed reviews ALL

It was present to return to the hotel again. The staff are friendly and nice to see the type of service that rendered. The breakfast is simple however, complete. This also help me not to over indulge in it. The room is well kept and cleanliness is appreciated

敬爱的顾客, 感谢您花时间分享您的住宿体验。我们希望能够在不久的将来欢迎您的再次光临! 祝好,

Good hotel team

Customer review rating 5.0/5

Yicun D. Solo - Confirmed reviews ALL

Very caring and thoughtful service

尊敬的 Yi Cun D.: 感谢惠赐有关下榻 Grand Mercure Dongguan Humen 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Comfort stay

Customer review rating 5.0/5

Ivan C. Business - Confirmed reviews ALL

2.5months stay made me felt like home and the staffs are all very helpful and kind.

尊敬的 Chun Kwok C.: 感谢惠赐有关下榻 Grand Mercure Dongguan Humen 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Room Temperature is high and beverage is pool

TripAdvisor rating 4.0/5

jwtmw0ng Business - TripAdvisor review

Room temperature is higher than lobby and lift. Every time i need to request a fan even on the winter. I have been telling and complain to the hotel management. Nothing have been done. Breakfast is getting worst. Now a day the items get less and less. Every time and every day are the same foods, over the year.

Difficult to do poorly

TripAdvisor rating 1.0/5

FlavioF381 Couples - TripAdvisor review

This is our first stay in this Hotel. Our experience on Grand Mercure has been always positive. But this hotel is really poor. Very small room not clean 100%. Breakfast similar to One star Ostel with dirty coffee machine, only chinese cold food. We had the bad chance to have also a dinner and it was noisy, dirty, cold and horrible taste. I cannot describe the servce which is in line with other features. Englis language is absolutely not applied to any level of people. NEVER AGIAN!

A good hotel in Humen.

TripAdvisor rating 4.0/5

glenntan8882018 Business - TripAdvisor review

Grand Mercure Hotel Humen is a nice hotel to stay whenever you find yourself in Humen. The staff are nice and courteous, not to mention very efficient in their work. The hotel itself is nice also. The room I stayed in was ezquisite.

WEEKEND TRIP

TripAdvisor rating 4.0/5

chanpat Families - TripAdvisor review

Price is great, but air conditioning of hotel was not enough, ending up request for an electric fan. This hotel is very different than the usual Accor Property and not feeling treated special as an Accor member

素晴らしいホテル

TripAdvisor rating 4.0/5

Kam Yuen N Couples - TripAdvisor review

Room is spacious and clean with street view. Staff is polite and helpful. the hotel is conveniently located.The bus for Keyuan Garden and Opium War Museum stops right outside the hotel. Travellers can easily find restaurants nearby.

Good experience

TripAdvisor rating 4.0/5

eddiewid Business - TripAdvisor review

I stay 2 night first and come back 3 days later for 4 night. We feeling good experience...only dont change the breakfast menu. Thanks to Mrs casey and michelle for help us to go to exehibition and for anything all

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen .I am happy to hear that you enjoyed a comfortable stay with us . At Grand Mercure ,we strive to provide a superior service experience for every customer. Thank you sgain for sharing your experience at our hotel,and we hope your next visit will be more pleasnt . Sincerely...

Great location and relaxing

TripAdvisor rating 5.0/5

486patrick Business - TripAdvisor review

Clean and great service with excellent restaurant... Location near shopping areas. AC in room worked perfectly. Very friendly staff, helpfull smiling and ready to guide you directions when needed. Great stay!

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen .I am happy to hear that you enjoyed a comfortable stay with us . At Grand Mercure ,we strive to provide a superior service experience for every customer. Thank you sgain for sharing your experience at our hotel,and we hope your next visit will be more pleasnt . Sincerely...

A HOTEL WITH NO AIRCON

TripAdvisor rating 1.0/5

457eddyy Business - TripAdvisor review

I have been staying with this hotel for the past 7 years solely due to its very good location. The operation of the hotel is getting worse each time I visited them. This time round, there is no aircon at all. And the staffs chose to ignore the situation! Never will I ever stay with you again. ain.

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen .I am sorry that your experience did not meet your expections,please allow me to express my sincerest apologies! At Grand Mercure ,we strive to provide a superior service experience for every customer;therefore your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concers,and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely...

Biz Trip

TripAdvisor rating 4.0/5

tasang Business - TripAdvisor review

Generally, It was good to stay at the hotel Location is good & restaurants are available nearby - the buffet lunch at the hotel has many choices of foods but it's quiet similar being served everyday -

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen .I am happy to hear that you enjoyed a comfortable stay with us . At Grand Mercure ,we strive to provide a superior service experience for every customer. Thank you sgain for sharing your experience at our hotel,and we hope your next visit will be more pleasnt . Sincerely...

Noisy Sound

TripAdvisor rating 1.0/5

bigfat2017 Families - TripAdvisor review

The drainage system in the toilet has from time to time some noisy sound and does not stop until water is released from the tap for some time e.g. 30 seconds to 1 minute. I waked up three times because of the sound in the first night. Even after complaint and change of room, I waked up again two times because of the sound in the second night. This problem persists for a long time as this problem also happened many times during my previous visits of the hotel. I think the hotel management should not allow such a problem to persist (more than one year).

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen .I am sorry that your experience did not meet your expections,please allow me to express my sincerest apologies! At Grand Mercure ,we strive to provide a superior service experience for every customer;therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concers,and it is our hope taht you will give us the opportunity ti better serve you in the near future. Sincerely...

Very good !

TripAdvisor rating 4.0/5

398yil Business - TripAdvisor review

Good service and good location. Breakfast variety. Transport facilitation. Surronding dining and entertainment facilitation. The rooms are spacious, and there are good toiletries. The staff at the reception are warm.

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen .I am happy to hear that you enjoyed a comfortable stay with us . At Grand Mercure ,we strive to provide a superior service experience for every customer. Thank you sgain for sharing your experience at our hotel,and we hope your next visit will be more pleasnt . Sincerely...

Little things count

TripAdvisor rating 4.0/5

Yont F Business - TripAdvisor review

Coming to Dongguan now is rainy season, and it is great to find that the hotel has provide the umbrella in the room. The umbrella really help in the rainy weather. Sometimes, it is not the grandeur of the hotel that count, it is the little attention to details that make the hotel warmth.

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen .I am happy to hear that you enjoyed a comfortable stay with us . At Grand Mercure ,we strive to provide a superior service experience for every customer. Thank you sgain for sharing your experience at our hotel,and we hope your next visit will be more pleasnt . Sincerely...

Disappointing stay in Humen

TripAdvisor rating 2.0/5

kenneth_lim440 Friends getaway - TripAdvisor review

Stayed at the executive room of this hotel on the 13th and 14th March and was overall disappointed with the stay. 1. Requested for welcome drink and desserts but was told that there was none. Upon checking into room, found out from a notice that guests are actually entitled to all this benefits. 2. The toilet bowl managed to get choked twice during my stay which was unthinkable. 3. Each time I made a report at the front desk over the above issues, the staffs were pretty nonchalant over it and I could not detect that they were interested to help me with those issues. The only bright spark was the lady at the business centre who helped me book ferry tickets to Hong Kong. She was also able to recommend places of interest and even sent me messages on how to reach those places. Thumbs up here.

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen . I am happy to hear that you enjoyed a comfortable stay with us . At Grand Mercure ,we strive to provide a superior service experience for every customer. Thank you sgain for sharing your experience at our hotel,and we hope your next visit will be more pleasnt . Sincerely...

A world class hotel with convenient location

TripAdvisor rating 4.0/5

KYNG Couples - TripAdvisor review

A guest staying at this hotel will find easy access to restaurants, boutiques, shopping malls and supermarkets within walking distance in a few minutes. Staff is helpful and polite Its buffet breakfast is adequate both in varieties and quality.

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen .I am happy to hear that you enjoyed a comfortable stay with us . At Grand Mercure ,we strive to provide a superior service experience for every customer. Thank you sgain for sharing your experience at our hotel,and we hope your next visit will be more pleasnt . Sincerely...

SAME OLD AIR CONDITIONING

TripAdvisor rating 3.0/5

457eddyy Business - TripAdvisor review

Everything about this hotel is pretty good except for the air con. This problem has been around for years but they never want to do something to it. The air con controller inside the room is a dummy, no way you can adjust it which the hotel has pre-set the temperature at 25 degree celcius!!!

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen .I am happy to hear that you enjoyed a comfortable stay with us . At Grand Mercure ,we strive to provide a superior service experience for every customer. Thank you sgain for sharing your experience at our hotel,and we hope your next visit will be more pleasnt . Sincerely...

Not English-friendly

TripAdvisor rating 3.0/5

W P Business - TripAdvisor review

Communication was difficult here. The few persons who spoke English spoke it well, but I had problems just getting my laundry picked up - - not what I'd expect from an international hotel facility. And seriously: No clock in the room?!? Beautiful renovation - wish there was a fitness center.

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen .I am happy to hear that you enjoyed a comfortable stay with us . At Grand Mercure ,we strive to provide a superior service experience for every customer. Thank you sgain for sharing your experience at our hotel,and we hope your next visit will be more pleasnt . Sincerely...

Stay 16 - 18th April

TripAdvisor rating 3.0/5

Ivan W Business - TripAdvisor review

Hotel is conveniently located in the centre of Humen if you're going on a business trip. Rooms are good size and clean. Amenities all there. Breakfast is somewhat meager but sufficient. There's only a lobbybar and personnel needs to be motivated to acquire drinks. Language skills are overall not the best and you need to specifically ask for someone that is able to understand and reply in good English (they are there). Club is closed (due to S fence probably) and no executive lounge available. Regular massage is an option on the hotel premises. Recognition of accor status is not automatic, you need to urge. Price/quality is ok, given the rates we paid for executive rooms. All in all only worth the visit for a short stay (not much to do) and when the location is convenient (which in our case it was). If specific location isd not required, but you need to stay in the vicinity, I would advise to go to the Pullman, also in Dongguan.

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen .I am happy to hear that you enjoyed a comfortable stay with us . At Grand Mercure ,we strive to provide a superior service experience for every customer. Thank you sgain for sharing your experience at our hotel,and we hope your next visit will be more pleasnt . Sincerely...

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