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Grand Mercure Dongguan Humen 4 stars

Customer review rating 4.0/5 660 reviews

ALLSAFE approved hotel

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Grand Mercure Dongguan Humen
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+ 10 Services

Hotel extras

  • Only 30 mins driving distance from Shenzhen Baoan International Airport

  • Easy connection to Hong Kong. Humen High-speed Railway Station is only 10 min drive from hotel

  • 1.5 hours driving distance from Guagnzhou Pazhou Exhibition Center

  • The only international 5-star hotel in Humen Town

  • The hotel is located at the town center which is surronding by shops, restaraunts and leisure

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • SHENZHEN BAO AN Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Well-being Paying
  • Babysitting on request Paying
Business services
  • 1 Meeting room(s)
  • Business center with support staff Paying
  • Copy/print service available Paying

Hotel location

Grand Mercure Dongguan Humen

123 Humen Road
Humen Town Dongguan City
Guandong Province
523907 dongguan
china

Tel: +8676985244888

Fax: (+86)769/85244333

Check-in from 12h00

Check out up to 12h00

  • HUMEN BUS STATION :  3 TELECOM BUREAU

  • By plane

    SHENZHEN BAO AN At 60km / 37.29 miles - Shuttle paying

  • By train

    CHANGPING RAILWAY At 35km / 21.75 miles

  • By train

    CHANGPING RAILWAYS At 50.7km / 31.51 miles

GPS :22.818442, 113.679874

Our accommodation(s)

酒店拥有252间豪华客房，每一间客房设计新颖精致，舒适豪华，温馨如家。是商旅人士的最佳选择。

Our restaurants and bars

ONE CAFE

Type of cuisine: International

One Café offers an international buffet as well as authentic Cantonese cuisine, to present the perfect dining experience.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

Find out more

Our guest reviews for
Grand Mercure Dongguan Humen

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

660 reviews

tripadvisor

TripAdvisor Rating 4.0/5

179 reviews

Comfort stay

Customer review rating 5.0/5

Ivan C. Business - 15/05/2021 Confirmed reviews ALL

2.5months stay made me felt like home and the staffs are all very helpful and kind.

尊敬的 Chun Kwok C.： 感谢惠赐有关下榻 Grand Mercure Dongguan Humen 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Good Stay

Customer review rating 4.5/5

David S. Couples - 27/01/2020 Confirmed reviews ALL

Nice short stay in comfortable hotel Liked · Check in was quick and friendly. 'Sam', the manager was excellent. He was very helpful inhaling us organise many aspects of our stay. To my shame I do not speak Chinese and Sam provided us with real help in communication with the services we needed to access. Our son is working in China (in Humen) and he was able to help us too. The hotel was quite quiet - a result of the New Year celebrations. As we were due to fly from Shenzhen we organised a room for our son. This was not a problem and Sam helped us organise this to smooth the ability to get transfer to the airport. We had breakfast on the last day - not really the best, but again likely to be due to the timing of the New Year. Guessing there's not a lot in Humen unless you have a connection (like we did) who knows the city. We were lucky as our son has been working there since August 2019. Disliked · Room very warm - air conditioning didn't seem to work very well. Breakfast could have been better - but likely to have been simply due to the New Year period. Breakfast was a set menu, rather than buffet style.

Dear David Brynne S., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Real

Mr Lee

Customer review rating 4.5/5

Mr. C. C. L. Business - 26/12/2019 Confirmed reviews ALL

I have lived here monthly for 7 years. I do course got a warm welcome this time

Room Temperature is high and beverage is pool

TripAdvisor rating 4.0/5

jwtmw0ng Business - 24/12/2019 TripAdvisor review

Room temperature is higher than lobby and lift. Every time i need to request a fan even on the winter. I have been telling and complain to the hotel management. Nothing have been done. Breakfast is getting worst. Now a day the items get less and less. Every time and every day are the same foods, over the year.

Not pleased not an Mercure standard

Customer review rating 2.5/5

William T. Business - 04/10/2019 Confirmed reviews ALL

Basically I arrive the hotel straight from HK ferry to.shekuo and car ride Reach hotel hungry looking for food, restaurant cant be bother to entertain 2 of us because they are closing ... 2 orders put into 1 plate for us to share .... Room is fine ... Restaurant and room service not good seriously

ecxellent

Customer review rating 5.0/5

Michael F. Business - 30/09/2019 Confirmed reviews ALL

Great

Dear Chung-Hwa F., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Real Guest Relations Manager

Good location

Customer review rating 4.0/5

Neil Solo - 24/09/2019 Confirmed reviews ALL

The hotel was centrally located and was clean with friendly staff

Dear Neil Paul John B., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Real Guest Relations Manager

Leisure Two days in Humen

Customer review rating 2.5/5

Peter L. Solo - 22/09/2019 Confirmed reviews ALL

Hotel location is fine amid the centre of the town with easy access to most attractions. Lobby is good, room floor corridors are generally acceptable but not grand. Room cleanliness is about average but can be better. Pillows are terrible of which the pillow cases look so worn out and soiled as if never get changed for new customers. Hotel front staff are mainly mono-lingual in Putonghua, worse is they don't seem to know about the commuting logistics on how to get around in a small town called Humen. Basically helpless if you intend to seek directional advice. The welcome "Fruit" plate and welcome drink for Accor members are inarguably cheap -look presented more like a joke!!

Dear Kwai Sang Peier I., Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Real Guest Relations Manager

Overall pretty good but canceled international internet access

Customer review rating 4.0/5

Mike Business - 17/09/2019 Confirmed reviews ALL

I stayed in Grand Mercure whenever I visited my company's facility in Humen. Majorly because the overall infrastructure and experience was great and has international internet access in the rooms. I surprisingly found out that I can no longer log into non-china websites in my last stays and really frustrated me a lot.

Dear Chuan Keng T., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regards to the internet access for foreign website, we are very sorry because the Chinese government blocked at the moment. We are hoping will be unblock after the National Day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Real Guest Relations Manager

Help us to solve the booking issue!

Customer review rating 4.5/5

Algernon Couples - 11/09/2019 Confirmed reviews ALL

Relaxed and good experience!

WiFi not stable and light not bright

Customer review rating 3.5/5

L. M. F. Business - 12/08/2019 Confirmed reviews ALL

Pillow must change new , sleep 1 is too low, put double is too high

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Michelle Real

Make it a bargain

Customer review rating 4.0/5

Corbin C. L. Business - 04/08/2019 Confirmed reviews ALL

I have made a monthly stay in the hotel for almost 6 years

So so

Customer review rating 2.5/5

Nicky Business - 05/07/2019 Confirmed reviews ALL

Facility is so so. Wifi is very weak. The point I still consider to this hotel is the royalty membership that I can accumulate the points. I think Wifi connection is the first that your hotel needs to fix. The internet connection is very very slow during the night. If it is continue, I will switch the hotel and I will not stay in Humen hotel anymore if I find better choice.

Very bad quality

Customer review rating 1.5/5

Joely T. Business - 05/07/2019 Confirmed reviews ALL

The room air conditioning was not cold at all the room so humid and hot we have to checked out one day earlier because too hot to sleep and no complimentary tea or coffee in the room and the fridge was locked. I won’t stay again

Dear Joely Simwuen T., Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Real Guest Relations Manager

Convenient location in Humen

Customer review rating 4.5/5

John F. Business - 26/06/2019 Confirmed reviews ALL

The check in and check out experience were great during the stay. The front office staff is efficient. The location is convenient to entertainment, transportation and recreation (like Humen Garden).

Customer review rating 3.5/5

Alex Business - 09/06/2019 Confirmed reviews ALL

Rooms are good quality, comfortable and clean. The quality and variety of the Breakfast buffet is poor and not at the level you normally expect from a Grand Mercure.

Dear Chi Wan Y., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. And regards to our poor breakfast, I will inform the chef to make some action in order our customer like you will more feel satisfy. Sincerely, Michelle Real Guest Relations Manager

A nice place to stay in Humen.

Customer review rating 4.0/5

Glenn Business - 09/06/2019 Confirmed reviews ALL

Grand Mercure Hotel is a nice Hotel to stay in at Humen. The place was clean and the room spacious. The attitude of the staff was really fantastic - courteous, efficient and with a cheerful disposition.

Dear Glenn T., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Real Guest Relations Manager

Difficult to do poorly

TripAdvisor rating 1.0/5

FlavioF381 Couples - 05/06/2019 TripAdvisor review

This is our first stay in this Hotel. Our experience on Grand Mercure has been always positive. But this hotel is really poor. Very small room not clean 100%. Breakfast similar to One star Ostel with dirty coffee machine, only chinese cold food. We had the bad chance to have also a dinner and it was noisy, dirty, cold and horrible taste. I cannot describe the servce which is in line with other features. Englis language is absolutely not applied to any level of people. NEVER AGIAN!

A good hotel in Humen.

TripAdvisor rating 4.0/5

glenntan8882018 Business - 03/06/2019 TripAdvisor review

Grand Mercure Hotel Humen is a nice hotel to stay whenever you find yourself in Humen. The staff are nice and courteous, not to mention very efficient in their work. The hotel itself is nice also. The room I stayed in was ezquisite.

WEEKEND TRIP

TripAdvisor rating 4.0/5

chanpat Family - 07/04/2019 TripAdvisor review

Price is great, but air conditioning of hotel was not enough, ending up request for an electric fan. This hotel is very different than the usual Accor Property and not feeling treated special as an Accor member

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