Grand Mercure Dongguan Humen 4 stars

The hotel was centrally located and was clean with friendly staff

Hotel location is fine amid the centre of the town with easy access to most attractions. Lobby is good, room floor corridors are generally acceptable but not grand. Room cleanliness is about average but can be better. Pillows are terrible of which the pillow cases look so worn out and soiled as if never get changed for new customers. Hotel front staff are mainly mono-lingual in Putonghua, worse is they don't seem to know about the commuting logistics on how to get around in a small town called Humen. Basically helpless if you intend to seek directional advice. The welcome "Fruit" plate and welcome drink for Accor members are inarguably cheap -look presented more like a joke!!

I stayed in Grand Mercure whenever I visited my company's facility in Humen. Majorly because the overall infrastructure and experience was great and has international internet access in the rooms. I surprisingly found out that I can no longer log into non-china websites in my last stays and really frustrated me a lot.

Relaxed and good experience!

Pillow must change new , sleep 1 is too low, put double is too high

I have made a monthly stay in the hotel for almost 6 years

Facility is so so. Wifi is very weak. The point I still consider to this hotel is the royalty membership that I can accumulate the points. I think Wifi connection is the first that your hotel needs to fix. The internet connection is very very slow during the night. If it is continue, I will switch the hotel and I will not stay in Humen hotel anymore if I find better choice.

The room air conditioning was not cold at all the room so humid and hot we have to checked out one day earlier because too hot to sleep and no complimentary tea or coffee in the room and the fridge was locked. I won’t stay again

The check in and check out experience were great during the stay. The front office staff is efficient. The location is convenient to entertainment, transportation and recreation (like Humen Garden).

Rooms are good quality, comfortable and clean. The quality and variety of the Breakfast buffet is poor and not at the level you normally expect from a Grand Mercure.

Grand Mercure Hotel is a nice Hotel to stay in at Humen. The place was clean and the room spacious. The attitude of the staff was really fantastic - courteous, efficient and with a cheerful disposition.

This is our first stay in this Hotel. Our experience on Grand Mercure has been always positive. But this hotel is really poor. Very small room not clean 100%. Breakfast similar to One star Ostel with dirty coffee machine, only chinese cold food. We had the bad chance to have also a dinner and it was noisy, dirty, cold and horrible taste. I cannot describe the servce which is in line with other features. Englis language is absolutely not applied to any level of people. NEVER AGIAN!

Grand Mercure Hotel Humen is a nice hotel to stay whenever you find yourself in Humen. The staff are nice and courteous, not to mention very efficient in their work. The hotel itself is nice also. The room I stayed in was ezquisite.

There is no wifi in room #1110 during the duration of this stay, and at the lobby the following day due to systems maintenance according to the front lobby officer. This is a business trip and I could not even check my emails that my overseas clients are very upset about me not replying them.

It is my second visit and everything is great as it has been ie. room type, location, price, service mind, etc. But the cons (for your improvement) are smoking in the Lift/lobby!!, breakfast has no variety, too much carbohydrate, and with small portion.