Grand Mercure Dongguan Humen 4 stars

Room temperature is higher than lobby and lift. Every time i need to request a fan even on the winter. I have been telling and complain to the hotel management. Nothing have been done. Breakfast is getting worst. Now a day the items get less and less. Every time and every day are the same foods, over the year.

Basically I arrive the hotel straight from HK ferry to.shekuo and car ride Reach hotel hungry looking for food, restaurant cant be bother to entertain 2 of us because they are closing ... 2 orders put into 1 plate for us to share .... Room is fine ... Restaurant and room service not good seriously

Great

The hotel was centrally located and was clean with friendly staff

Hotel location is fine amid the centre of the town with easy access to most attractions. Lobby is good, room floor corridors are generally acceptable but not grand. Room cleanliness is about average but can be better. Pillows are terrible of which the pillow cases look so worn out and soiled as if never get changed for new customers. Hotel front staff are mainly mono-lingual in Putonghua, worse is they don't seem to know about the commuting logistics on how to get around in a small town called Humen. Basically helpless if you intend to seek directional advice. The welcome "Fruit" plate and welcome drink for Accor members are inarguably cheap -look presented more like a joke!!

I stayed in Grand Mercure whenever I visited my company's facility in Humen. Majorly because the overall infrastructure and experience was great and has international internet access in the rooms. I surprisingly found out that I can no longer log into non-china websites in my last stays and really frustrated me a lot.

Relaxed and good experience!

Pillow must change new , sleep 1 is too low, put double is too high

I have made a monthly stay in the hotel for almost 6 years

Facility is so so. Wifi is very weak. The point I still consider to this hotel is the royalty membership that I can accumulate the points. I think Wifi connection is the first that your hotel needs to fix. The internet connection is very very slow during the night. If it is continue, I will switch the hotel and I will not stay in Humen hotel anymore if I find better choice.

The room air conditioning was not cold at all the room so humid and hot we have to checked out one day earlier because too hot to sleep and no complimentary tea or coffee in the room and the fridge was locked. I won’t stay again

This is our first stay in this Hotel. Our experience on Grand Mercure has been always positive. But this hotel is really poor. Very small room not clean 100%. Breakfast similar to One star Ostel with dirty coffee machine, only chinese cold food. We had the bad chance to have also a dinner and it was noisy, dirty, cold and horrible taste. I cannot describe the servce which is in line with other features. Englis language is absolutely not applied to any level of people. NEVER AGIAN!

Grand Mercure Hotel Humen is a nice hotel to stay whenever you find yourself in Humen. The staff are nice and courteous, not to mention very efficient in their work. The hotel itself is nice also. The room I stayed in was ezquisite.

Price is great, but air conditioning of hotel was not enough, ending up request for an electric fan. This hotel is very different than the usual Accor Property and not feeling treated special as an Accor member

Room is spacious and clean with street view. Staff is polite and helpful. the hotel is conveniently located.The bus for Keyuan Garden and Opium War Museum stops right outside the hotel. Travellers can easily find restaurants nearby.