Grand Mercure Hotel Humen is a nice hotel to stay whenever you find yourself in Humen. The staff are nice and courteous, not to mention very efficient in their work. The hotel itself is nice also. The room I stayed in was ezquisite.

Price is great, but air conditioning of hotel was not enough, ending up request for an electric fan. This hotel is very different than the usual Accor Property and not feeling treated special as an Accor member

Room is spacious and clean with street view. Staff is polite and helpful. the hotel is conveniently located.The bus for Keyuan Garden and Opium War Museum stops right outside the hotel. Travellers can easily find restaurants nearby.

I stay 2 night first and come back 3 days later for 4 night. We feeling good experience...only dont change the breakfast menu. Thanks to Mrs casey and michelle for help us to go to exehibition and for anything all

Clean and great service with excellent restaurant... Location near shopping areas. AC in room worked perfectly. Very friendly staff, helpfull smiling and ready to guide you directions when needed. Great stay!

I have been staying with this hotel for the past 7 years solely due to its very good location. The operation of the hotel is getting worse each time I visited them. This time round, there is no aircon at all. And the staffs chose to ignore the situation! Never will I ever stay with you again. ain.

Generally, It was good to stay at the hotel Location is good & restaurants are available nearby - the buffet lunch at the hotel has many choices of foods but it's quiet similar being served everyday -

The drainage system in the toilet has from time to time some noisy sound and does not stop until water is released from the tap for some time e.g. 30 seconds to 1 minute. I waked up three times because of the sound in the first night. Even after complaint and change of room, I waked up again two times because of the sound in the second night. This problem persists for a long time as this problem also happened many times during my previous visits of the hotel. I think the hotel management should not allow such a problem to persist (more than one year).

Good service and good location. Breakfast variety. Transport facilitation. Surronding dining and entertainment facilitation. The rooms are spacious, and there are good toiletries. The staff at the reception are warm.

Coming to Dongguan now is rainy season, and it is great to find that the hotel has provide the umbrella in the room. The umbrella really help in the rainy weather. Sometimes, it is not the grandeur of the hotel that count, it is the little attention to details that make the hotel warmth.

Stayed at the executive room of this hotel on the 13th and 14th March and was overall disappointed with the stay. 1. Requested for welcome drink and desserts but was told that there was none. Upon checking into room, found out from a notice that guests are actually entitled to all this benefits. 2. The toilet bowl managed to get choked twice during my stay which was unthinkable. 3. Each time I made a report at the front desk over the above issues, the staffs were pretty nonchalant over it and I could not detect that they were interested to help me with those issues. The only bright spark was the lady at the business centre who helped me book ferry tickets to Hong Kong. She was also able to recommend places of interest and even sent me messages on how to reach those places. Thumbs up here.

A guest staying at this hotel will find easy access to restaurants, boutiques, shopping malls and supermarkets within walking distance in a few minutes. Staff is helpful and polite Its buffet breakfast is adequate both in varieties and quality.

Everything about this hotel is pretty good except for the air con. This problem has been around for years but they never want to do something to it. The air con controller inside the room is a dummy, no way you can adjust it which the hotel has pre-set the temperature at 25 degree celcius!!!

Communication was difficult here. The few persons who spoke English spoke it well, but I had problems just getting my laundry picked up - - not what I'd expect from an international hotel facility. And seriously: No clock in the room?!? Beautiful renovation - wish there was a fitness center.

Hotel is conveniently located in the centre of Humen if you're going on a business trip. Rooms are good size and clean. Amenities all there. Breakfast is somewhat meager but sufficient. There's only a lobbybar and personnel needs to be motivated to acquire drinks. Language skills are overall not the best and you need to specifically ask for someone that is able to understand and reply in good English (they are there). Club is closed (due to S fence probably) and no executive lounge available. Regular massage is an option on the hotel premises. Recognition of accor status is not automatic, you need to urge. Price/quality is ok, given the rates we paid for executive rooms. All in all only worth the visit for a short stay (not much to do) and when the location is convenient (which in our case it was). If specific location isd not required, but you need to stay in the vicinity, I would advise to go to the Pullman, also in Dongguan.