Hotel de la Cité Carcassonne-MGallery 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.7/5 รีวิว 1,204 รายการ

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Hotel de la Cité Carcassonne-MGallery - Image 1
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Place Auguste Pierre Pont, 11000 Carcassonne, France

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ความพิเศษของโรงแรม

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

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Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

พิกัด:43.205627, 2.362696

โทรศัพท์
แฟกซ์ +33 4 68 71 50 15

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  • พื้นที่ปลอดบุหรี่ 100%
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รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

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เรทติ้งบน ALL  4.7/5  รีวิว 1,204 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 2,345 รายการ

Certificate of excellence ปี 2024

A really nice hotel, although not 5 stars

คะแนนจาก Tripadvisor 4.0/5

Christopher K รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed here for 4 nights during our first trip to Carcassonne in October. We wanted to stay at a hotel intra muros and chose Hotel De la Cite, the highest rated 5 star, from the Accor website. Overall, we enjoyed our stay. The hotel staff, including the parking attendants at the lot, were nice, and for the most part, competent. The hotel is beautiful, especially the library/bar and restaurant. We didn't go to the spa and the pool was closed because the weather was too cold, but the garden and grounds were nice to wander through. The location is perfect, with all of the restaurants intra muros a short walk away. Our dinner at the hotel's restaurant La Barbacane was delicious, and our wait staff friendly. Not to detract from all of the 5 star reviews, and we didn't expect a centuries old former bishop's palace renovated into a modern hotel to be perfect, but an Accor luxury 5 star hotel at this price point does come with certain expectations. The intention may be there, but we would have to agree with other reviewers that Hotel de la Cite doesn't quite merit the 5 stars it is billed as. First, the good: 1. Beautiful, historic hotel and grounds. 2. Junior suite looked like it was from the Middle Ages. 3. Large bathroom with plenty of storage space. Drawers, closets, hangers inside the bathroom. Towel warming rack was an added plus. 4. Nespresso machine with 4 coffee pods, 2 decaf and 2 caff. Electric tea kettle and several tea bags included. Mini fridge under coffee/tea area. 5. Perfect location intra muros. 6. Parking lot very close outside the walls, 5 minute walk from the hotel. 7. Friendly staff and bartenders. Next, the not-so-good for a 5 star hotel: 1. Parking lot was a little difficult to find. Used the car GPS which told us to go up a small street past a sign that seemed to indicate do not proceed (red circle with a horizontal white line in the middle). Tip: ignore this sign and go past it to the top to get to the lot, shared with Best Western Donjon. 2. Tiny car used to drive the luggage up from the lot to the hotel was filthy. We opted to send the luggage in the car and walk up to the hotel, a 5 minute walk, 10 if you are a slow walker. 3. Room specific issues for the junior suite overlooking Eglise St Nazaire: *very uncomfortable period chairs in front of the TV, table wobbly and unstable. *smell of sewage from the shower drain permeated the bathroom. Had to run the shower for 5 minutes to clear out the odor, which would then return. Likely a plumbing issue with this room. *A/C didn't work while we were there. It was cold and rainy outside, but stuffy inside the room so we wanted to use the A/C. The thermostat on the wall didn't seem to work so we told the front desk the next morning, who said they would send someone to repair it. When we came back later that afternoon, the thermostat was turned to the cold setting but it was as hot as a sauna. Turned it off and alerted the front desk again, which by that time had a different staff member who told us that there was in fact no A/C, only heat. This struck us as odd not to have climate control at a 5 star hotel. No choice but to leave the shutters open to get cool air in, and keep the curtains closed so everyone couldn't look in. This worked fine for the room temperature, but the sounds of the garbage and delivery trucks in the early morning weren't conducive to sound sleep, so we ended up closing the shutters anyway. Wondered why they would send someone up to fix the A/C when there isn't A/C available to fix? Note: this was the only hotel we stayed at during our 15 day trip to France that didn't have climate control. *Because it overlooks the square in front of the hotel and church, it gets very noisy starting late morning once the tourists arrive. Unless you want to photo bomb every picture that tourists take of this building, best to leave the shutters mostly closed, which darkens the room and requires most of the room lights to be turned on. Or, hang out the window and wave at everyone if you like attention. 4. Service issues: *Housekeeping left 4 decaf coffee pods one day, instead of 2 caff/2 decaf. Found this out in the morning and tried to call housekeeping and the front desk to have 2 caff pods sent to the room, to no avail. Tried to call continuously for 15 minutes, no one picked up any phone. Got dressed and was on the way downstairs to ask for pods when I saw a cart in the hall with Nescafe coffee sticks, creamer, sugar, and baskets of decaf pods. I was looking in the baskets to see if I could find any caff pods when a man from housekeeping came by and he gave me a dirty look like I was crazy. I explained that I all wanted were 2 caff pods (good thing I speak French) and he looked through the cart and couldn't find any either, so he went into the room we were standing in front of and came out with 2 pods. Satisfactory outcome but this issue at a 5 star hotel? *Bartenders at the library bar were friendly but when it came time to settle the check, the one helping me said in English to make sure not to forget to give him a big tip. No smile or wink like this was a joke. Not a big deal but really? Can you imagine anyone at the Ritz or ShangriLa in Paris making this comment to a guest? Again, this is a wonderful hotel and we enjoyed our stay, but the aforementioned issues put Hotel de la Cite at 4 stars, certainly not 5. Perhaps Hotel de la Cite warrants 5 stars for a hotel in Carcassonne, since it is not in Paris. However, with this price point, and being considered a luxury Accor hotel, we were not thinking that we would have to lower our expectations.

Not a 5*

คะแนนจาก Tripadvisor 3.0/5

JLG75 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Nice location but far from the announced standards. Some staff members are brilliant, caring and experts and some were even rude or not trying to satisfy your (reasonable) needs. No fitness, and rooms need some renovation. Well, all in all the ratings are somehow more a 4 than 5*.

Amazing place

คะแนนจาก Tripadvisor 5.0/5

Robert P Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

The hotel dates back to 1909 and fits beautifully within the walled City of Carcassonne. The general manager, Xaviol (?), met us the afternoon of our arrival and chatted with us awhile. He is a very knowledgeable and experienced world traveler. He was on duty continuously always looking after our needs. Kareem ran the Library bar and kept us in drinks and tapas when needed. Dinner at the restaurant was our favorite meal of the trip. It will be a meal to remember! Thanks to everyone for a life lomg memory! Shan & Tricia Paden

Dear Mr. & Mrs. Paden, Thank you very much for your warm review of your stay at the Hôtel de la Cité Carcassonne - MGallery. It's a real pleasure for us to read your compliments and to see that you had an excellent time with us. Your positive comments are the best reward for our dedicated team, and we will share them with enthusiasm. We look forward to welcoming you back to our establishment. Please accept, our warmest regards. Yours sincerely, Xavier Lablaude, Director

Still in love with this hotel and location in the fortress!

คะแนนจาก Tripadvisor 5.0/5

Europeaddict รีวิวที่ได้รับการรับรองจาก TripAdvisor

This was my 2nd stay in this hotel in the midst of the fortress. I enjoyed it as much as my first time. The location is perfect. The hotel is beautiful and classic. It is clean, I love the lounge with the piano player. Although the fortress is a tourist attraction they leave at night and then it is all yours. The receptionists are very helpful. The masseuse Nenita was excellent.

Thank you very much for your kind feedback regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is a pleasure to know that you appreciated our services. Your compliments will be shared with all of our staff, who are dedicated every day to providing an exceptional experience to our customers. We would be delighted to welcome you again during your next visit to Carcassonne. Sincerely,

Conference at Hotel de la Cite

คะแนนจาก Tripadvisor 4.0/5

JL S ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Attended a conference here in a centre next to main hotel. Location in the fortified medieval town is interesting and it is next to the main church. The old town is car-, bus- and taxi-free (you only get taken to the gates in the medieval walls), although people staying at Hotel de la Cite can use a special hotel taxi. Good facilities: 4 rooms for ~50 people each, 3 rooms can be opened up together for a plenary session (150 people). Entrance hall for reception desk/displays/posters. Light refreshments were served in a marquee outside the main building. We enjoyed a lunch in the main hotel. The evening dinner for 150 was held in the conference centre turned into a restaurant. Unisex toilets (not enough for a mainly female group).i

Dear Madam, Thank you for sharing your experience after attending a conference at the Hôtel de la Cité Carcassonne - MGallery. We are pleased to hear that you appreciated the location and the facilities we provided. We take good note of your suggestions for improvement concerning the toilets and we undertake to make the necessary adjustments. Your feedback is invaluable to us and enables us to constantly improve our services. We look forward to welcoming you back and providing you with an even better experience. Yours sincerely, Sam Richez, Director

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ราคาเริ่มต้นสำหรับ 1 คืนต่อ 1 ท่านในประเภทห้องพักในราคาใกล้เคียงกัน ไม่รวมบริการเสริม ไม่รวมอาหารเช้า ราคานี้เป็นราคาปกติรวมภาษีที่ต่ำที่สุด (สามารถชำระภาษาบางประเภทได้ที่โรงแรม (เช่น ภาษีวันหยุด) ตามกฎหมายท้องถิ่นที่เกี่ยวข้อง) ของโรงแรมประเภทนี้ สามารถดูราคาสำหรับการเข้าพักหนึ่งคืนในอีก 20 วันถัดไปได้ในเว็บไซต์ https://all.accor.com/ ความพร้อมให้บริการขึ้นอยู่กับช่วงเวลาที่เข้าพักและจำนวนห้องว่าง ราคานี้รับประกันเฉพาะราคาที่ดีที่สุดแบบไม่มีข้อจำกัดเท่านั้น ทุกการจอง (จากต่างประเทศ) สามารถชำระผ่านสกุลเงินของประเทศที่โรงแรมนั้นตั้งอยู่เท่านั้น การจองจะได้รับการการันตีเมื่อชำระด้วยสกุลเงินของประเทศที่โรงแรมนั้นตั้งอยู่เท่านั้น คุณสามารถดูอัตราแลกเปลี่ยนในสกุลเงินของคุณได้โดยประมาณ แต่อัตราแลกเปลี่ยนไม่ใช่อัตราที่แน่นอน ขณะที่ชำระเงิน ธนาคารของท่านอาจคิดค่าธรรมเนียมธนาคารหรือค่าธรรมเนียมแลกเงิน