Mercure Wellington Central City - Hotel & Apartments 4성

트립어드바이저 평점 3.5/5 716 리뷰

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Mercure Wellington Central City Hotel & Apartments
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  • ALLSAFE certification

  • Close to local attractions

  • Fabulous dining options just moments away

  • Close to the airport

  • A range of rooms available to suit each traveller's needs

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체크인 시간 : 14h00부터

체크아웃 시간 : 10h00까지

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Mercure Wellington Central City - Hotel & Apartments

130 Victoria Street
Te Aro
6142 wellington
new zealand

전화: +6443854166

팩스: (+64)4/3854167

체크인 시간 : 14h00부터

체크아웃 시간 : 10h00까지

  • 비행기로

    WELLINGTON 7.9km / 4.91마일 - 셔틀 서비스 서비스

  • 기차로

    WELLINGTON CENTRAL 0.8km / 0.5마일

GPS :-41.291042, 174.775376

숙박

STUDIO ROOM

  • 최대 인원: 2
  • 면적: 최저 시작가 20 / 215 sq ft
  • 전망: 도심쪽 *
  • 가장 많은 숙소: CORNER_ROOM *

이용 가능 여부에 따라

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities


Mercure Wellington Central City - Hotel & Apartments 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기
tripadvisor

TripAdvisor 평가 3.5/5

716 리뷰

Ok Hotel, but there are a few issues

트립어드바이저 평점 3.0/5

F563DKpauld 24/07/2021 TripAdvisor 인증 리뷰

We stayed in a 2 bedroom apartment, which was fine for the price. We were asked if we wouldn't mind moving to a different room as the apartments with kitchens may leak in the rain! Breakfast at the sister property (Mercure Abel Tasmin) was the worst I have ever had at a Accor Hotel. The hotel is undergoing a renovation so there is no Restaurant or bar, just a conference room being used for both. Food was only warm, not much choice and didn't look particularly appealing. Very stark conference room, so never returned to use our drinks voucher. So as long as you do not require a bar and restaurant, the Mercure Central is in a great location, cheap and comfortable. I wouldn't stay again.

Mercure Wellington - 2 Bedroom Apartment

트립어드바이저 평점 3.0/5

383nicky 17/02/2021 TripAdvisor 인증 리뷰

Great location - but sadly the rooms are nothing like the pictures, all windows looked at a wall less than 2m away. Our room was right by the lift which was noisy & it was not very clean. There is also a lack of seating in the lounge area (one couch) for a 2 bedroom apartment. Overall disappointing given the price. We wouldn't stay here again.

Dear Guest, Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have planned a future renovation for the hotel and these concerns will be definitely addressed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nischal Gurung, Rooms Division Manager

Definitely not 4 star

트립어드바이저 평점 2.0/5

collardsx2 04/11/2020 TripAdvisor 인증 리뷰

Room 703 was not good, definitely not 4 star. Mouldy window sills & ceilings, burn marks on window sill; cracked walls in bathroom, bathroom door wouldn’t shut, telephone didn’t work, stained couch. We told reception - they weren’t interested. Room 702 where a family member was staying not much better. Very disappointing. Unfortunately, there were loud parties and noisy crowds in the alley /nightclubs beside the hotel until early morning, and the windows are not a tight fit, so sleep was impossible. I contacted Accor with feedback: no reply.

Dear collardsx2, Thank you for your review about your recent stay with us. Firstly, my sincere apologies for your experience with regard to the issues you faced with your room. I have addressed all of these issues with the team to ensure they are all rectified. I can assure you these are not the standards we have set at Mercure Central City Apartments and my sincerest apologies once again. Kind Regards, Kevin

Great Location, but high price point.

트립어드바이저 평점 3.0/5

F3127YHsamh 15/07/2020 TripAdvisor 인증 리뷰

My partner and I stayed in one of the Queen Bed Suites on Victoria st, Wellington. The room itself had good amenities, but we were let down by things like loose fixings (i.e. towel rails) stained curtains, and a bed that sunk in the middle because one of the legs in the centre of the base was broken. Given that a two night stay cost c. $360, I would have hoped that the room was far better maintained. It should be noted that the staff were extremely friendly.

Hi F3127YHsamh, Thank you for the constructive feedback and we will certainly investigate. Please contact me directly on your next visit to Wellington. Regards Jeff

Good Location

트립어드바이저 평점 4.0/5

Mark E 08/07/2020 TripAdvisor 인증 리뷰

Location was good for places like cuba street. Rooms could do with a little bit of an update. The bed we had wasn't great because there was a huge dip in the middle. Great friendly staff and we had a great breakfast.

Hi Mark E, Thank you for your constructive post. We are looking at upgrading the hotel in the not to distant future. Regards Jeff

Fantastic service

트립어드바이저 평점 5.0/5

ottotiling Family - 24/12/2019 TripAdvisor 인증 리뷰

Was lovely staying here the staff are very friendly and helpful. After a small problem when booking the hotel upgraded us and we also received some treats when we got to the room they where so lovely And welcoming. Will stay here again on the next trip. Thank you.

Hi Ottotiling, Thank you for the good feedback! It is great that the stuff could manage the issues effectively. Looking forward to seeing you non your next trip to Wellington! Regards Jeff

Wellington November 2019

트립어드바이저 평점 4.0/5

KZICAN Business - 01/12/2019 TripAdvisor 인증 리뷰

Friendly welcome by staff on arrival and at all times during my stay. The room was clean and tidy a bit tired and could do with a paint. Location was amazing able to walk to Te Papa, Gallery and the Lambton quay.

Hi KZICAN, Thanks so much for the feedback and we are certainly looking at a painting program in the new year. Regards Jeff

great location

트립어드바이저 평점 3.0/5

lyttlefam Couples - 15/10/2019 TripAdvisor 인증 리뷰

perfect location just getting old and tired , the bed was rather hard .tv didnt work , windows could do with a clean ,no water pressure in shower and looked old everything looked the same as when we first stayed there 23 years ago .

Dear Lyttlefam, Thank you for the feedback. I am new to the property but will be discussing your feedback with the team.. Regards Jeff Hermes GM of Prime Hotels

DISSAPPOINTED

트립어드바이저 평점 1.0/5

donnagG4290SS Couples - 31/07/2019 TripAdvisor 인증 리뷰

Our stay here was not very nice. The service was slow our room wasn't ready which was ok. We went for a coffed and they called when it was. We had paid extra and booked a harbourview room. We got put in a terrble room with no view. I went back to reception and they said the harbourview room was not ready. It was 4pm and we finally got our room. The view was good the room very very tired. Mouldy bathroom and moudly curtains - place is in dire need of an upgrade especially for the price paid!!!

Close to everything

트립어드바이저 평점 5.0/5

johnmR6562HW Solo travel - 08/06/2019 TripAdvisor 인증 리뷰

The hotel is right at the centre of Wellington downtown. It is just a couple of minutes away from shopping and restaurants. The bucket fountain is just on next street. The cable car is about 10 minutes walking distance. The room is good. Just the wash room design is a bit awkward. There is no soap holder or similar plates in the washroom.

Dear johnmR6562HW, Thank you for your feedback. I am glad that enjoyed the hotel's close proximity to most of Wellington's attractions. We will look into your comment regarding a soap dish. We look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

Not good

트립어드바이저 평점 2.0/5

Scenic43455666612 Family - 05/05/2019 TripAdvisor 인증 리뷰

Very surprising for a Mercure Hotel - dirty, not cleaned properly, expensive and poor value for money. Very disappointing. Run-down and in need of refurbishment. Do not recommend anyone stays here. I will not be back.

Dear Scenic43455666612, I am sorry that your experience did not meet your expectations, please accept my sincere apologies. We take complaints regarding cleanliness very seriously and your feedback was discussed with our Housekeeping Manager so we can take corrective action. We have also stepped up the process of Management team to spot check rooms to ensure standards are being maintained. We are in preliminary stages of planning an extensive refurbishment which will start at end of this year or early next year. I am sorry that we failed to impress you on this occasion, however I hope you will give us another opportunity to better serve you in near future. Kind regards, Varun Bhatia Rooms Division Manager

Great Wellington weekend

트립어드바이저 평점 4.0/5

GoPlaces47522064678 Family - 13/03/2019 TripAdvisor 인증 리뷰

Perfect location for a walk around Wellington. Staff were extremely helpful and friendly. We had a large family group staying and the staff accommodated our needs very well. Would definitely stay here again.

Dear GoPlaces47522064678, Thank you for promoting our hotel on TripAdvisor. I am glad that you and your group enjoyed your stay and staff could accommodate your needs. Thank you for letting us know that you will return and we look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

A Very Pleasant Stay

트립어드바이저 평점 4.0/5

gary_runner Business - 24/01/2019 TripAdvisor 인증 리뷰

The Mercure Central City is exactly that; a very good location with all traveller services conveniently nearby. Units are not large but space is well organized. If you have a car you might need to find your parking. Overall, would stay again.

Dear gary_runner, Thank you for your feedback, I am glad that you enjoyed your stay and found the location very central. Thank you for telling us that you will return, we look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

Excellent location

트립어드바이저 평점 4.0/5

3TEM Family - 29/12/2018 TripAdvisor 인증 리뷰

Our family stayed at Mercure Wellington Central City Hotel overnight. The apartment was centrally located and contained everything we needed.We were walking distance to all major attractions and many restaurants and shops.

Dear 3TEM, I am glad that your family enjoyed their stay and could make the most of our central location. We look forward to welcoming you and your family back. Kind regards, Varun Bhatia Rooms Division Manager

Handy hotel in Wellington

트립어드바이저 평점 3.0/5

howardphillipj Couples - 22/10/2018 TripAdvisor 인증 리뷰

The hotel is reasonable but in need of general maintenance. Three electrical appliances were either not working (kitchenette extractor fan, bathroom extractor fan) or worked intermittently (living room). Check-out took an inordinate amount of time due to many people leaving at 10am within only one desk attendant on duty ... at peak times there ought to be at least two receptionists, particularly as there is a place for Accor members to form a line ... to an empty desk.

Dear Howard, Thank you for your feedback. I am sorry about the maintenance issues you encountered. We have checked the room and everything is working including the bathroom and kitchen extractor fan. We will also review our staffing levels to ensure there are no delays at peak departure time. Thank you again for your feedback and we look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

Mixed Thoughts

트립어드바이저 평점 3.0/5

Roving306005 Couples - 27/08/2018 TripAdvisor 인증 리뷰

The hotel was good and we appreciated the upgrade to a harbor view. However, it was difficult to find and access was difficult. Parking is available but was at a distance and it was not valet. We also had to walk a block to the restaurant which accepted our Accor Card.

Dear guest, Thank you for sharing your experience. I am sorry about the walk to the the car park and restaurant which are located at our sister property Mercure Abel Tasman just around the corner. I am glad that you enjoyed the harbour views. We look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

One night in Wellington

트립어드바이저 평점 4.0/5

T8785ROkimm Business - 20/08/2018 TripAdvisor 인증 리뷰

Great Hotel, central and easy to get around. Short walk to the waterfront and for the conference venue I was attending. Staff were friendly, helpful and open with advise and direction for local food establishments. Highly recommend as a central point in wellington.

T8785ROkimm, Thank you for promoting our hotel. I am glad that you were happy with our central location and close proximity to your conference venue. Also thank you for mentioning about the great service you received from our team. We look forward to welcoming you back on your next visit to Wellington. Kind regards, Varun & the team at Mercure Wellington Central City

For location excellent

트립어드바이저 평점 4.0/5

kevinpm2010 Couples - 09/08/2018 TripAdvisor 인증 리뷰

Great location service excellent. The only 2 buts are don't expect the balcony to have chairs to sit on. Its tiny and the fact its see through metal and seems to be held up by the wall and one metal support makes it a bit scary. The views however amazing. So worth the effort. The other but. Is the kitchen. Do not expect dishwasher ect. It is what it advertises. A mini kitchen. However we were there for 4 nights and had some great home cooked dinners. The steak you buy from wellington supermarket ( 5 min walk from hotel) was better than in melbourne.

Dear Kevinpm2010, Thank you for sharing your experience. I am glad that you enjoyed the hotel's central location and could make use of the kitchenette to cook your dinner (including the steak)! The balconies while small are absolutely safe and checked periodically to comply with the Building's Warrant of Fitness. Thank you again for writing and we look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

Not as good as I expected

트립어드바이저 평점 3.0/5

BelindaJ294 Business - 16/05/2018 TripAdvisor 인증 리뷰

Tired, sparse room, not the perception I had gained from the internet photos at all. It was clean, but lacking. TV picture very poor, pillows lumpy. Poor and noisy heater. Shower sprayed water everywhere,fan ineffective, little counter top space in bathroom (impractical, especially when dealing with contact lenses!) Reception staff very pleasant.

Dear Belinda, Thank you for writing about out hotel. I am sorry that on this occasion your experience did not meet your expectations, let me express my sincere apologies. Thank you bringing our attention towards some of the maintenance issues you encountered during your stay, we have got them resolved. In addition we also have a refurbishment planned for the hotel in near future which will improve the overall state of the rooms. I am glad that our reception team provided you with great service. Thank you again for writing Belinda, I hope you will give us another opportunity to better serve you in near future. Kind regards, Varun Bhatia Rooms Division Manager

Holiday

트립어드바이저 평점 2.0/5

I4184ZVcraigs Family - 20/01/2018 TripAdvisor 인증 리뷰

No aircon on a 29 degree day made this stay very uncomfortable. Similarly no aircon in the bar at the sister hotel around the corner meant we would not eat there. Parking was impossible in the two bays allotted however they did provide an alternative at Wilson nearby

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