Sails in the Desert - A member of Pullman Hotels 5 yıldız

Tripadvisor puanı 4.0/5 4.507 görüş

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Otel ekstraları

  • The premier 5-star hotel among Australia's Ayers Rock Resorts

  • Free entertainment programme with Indigenous activities

  • After a day touring the outback, relax in the Red Ochre Spa

Otelde ve yakınındaki hizmetler

Check in başlangıç saati: 15h00

Check out bitiş saati: 10h00

Ücretli hizmetler

Hizmetler ve pratik bilgiler
  • Kablosuz İnternet / İnternet Erişimi
  • Otopark
  • Hareketlilik imkanı kısıtlı kişiler için erişilebilirlik
  • İstek üzerine çocuk bakıcısı Ücretli hizmetler
  • Klimalı
  • CONELLAN AIRPORT
  • Resepsiyon günün 24 saati açıktır
  • Otele erken giriş / Otelden geç çıkış Ücretli hizmetler
  • Kuru Temizleme / Ütü Ücretli hizmetler
  • Döviz bürosu
  • Bagaj taşıyıcı
  • Concierge
Eğlence ve aktivite
  • Yüzme havuzu
  • Masaj Ücretli hizmetler
  • İstek üzerine çocuk bakıcısı Ücretli hizmetler
  • Tenis
Yiyecek-içecek
  • Kahvaltı Ücretli hizmetler
  • 1 Restoran
  • 2 Bar
  • Oda servisi
İş hizmetleri
  • 10 Toplantı odası
  • Toplantı oteli
  • Fotokopi/baskı hizmeti mevcuttur

Otelin konumu

Sails in the Desert - A member of Pullman Hotels

Yulara Drive
Ayers Rock
0872 yulara
australıa

Tel: +61282968010

Faks: (+61)2/92992103

Check in başlangıç saati: 15h00

Check out bitiş saati: 10h00

  • AIRPORT SHUTTLE :  VOYAGES AYERS ROCK RESOR

  • Uçakla

    CONELLAN AIRPORT 6km / 3,73 mil mesafede - Servis aracı ücretsiz

GPS :-25.24326, 130.984797

Konaklama olanaklarımız

Standard Rooms feature modern bathrooms, twin queen beds or deluxe king, and can accommodate up to 5 people. All rooms offer air-conditioning, TV, movies on demand, minibar and bathrobes. Spa Rooms have extended balconies with an open-air spa. Deluxe Suites are over twice the size of the Spa Rooms and provide separate living, dining and sleeping areas. Suites feature multiple balconies overlooking the garden and an indoor spa.

Superior Room

Engellilere uygun oda
  • Maksimum kişi sayısı: 4
  • Genişlik: Başlangıç 36 / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Terrace Room

  • Maksimum kişi sayısı: 4
  • Genişlik: Başlangıç 36 / 388 sq ft
  • Konaklama ekstraları: TERRACE *

Müsaitliğe bağlıdır

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Restoranlarımız ve barlarımız

ILKARI RESTAURANT

Mutfak türü: Uluslararası mutfak

Ilkari takes its name from the local Pitjantjatjara word for sky. Ilkari establishes its dining philosophy in the natural flavours of the finest produce available under the Australian sun. This reward comes to life with live cooking stations.

  • Pazartesi
  • Salı
  • Çarşamba
  • Perşembe
  • Cuma
  • Cumartesi
  • Pazar

WALPA LOBBY BAR

Walpa Lobby Bar offers a relaxed setting for coffee and cake, casual lunch or dinner, a pre-dinner drink or night cap after a sunset tour. Walpa Lobby Bar is contemporary and welcoming.

Sözleşmeye bağlı olmayan fotoğraf

PIRA POOL BAR

Pira is a sun-kissed, poolside setting for casual dining or a relaxed holiday cocktail. A menu of Mediterranean, tapas style dishes and classic Australian steaks, burgers and fish and chips delights. Open seasonally for dinner. Children's Menu

Sözleşmeye bağlı olmayan fotoğraf

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 10

  • Maksimum kapasite: 420 kişi

  • Maksimum ziyafet kapasitesi: 240 kişi

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tripadvisor

TripAdvisor Derecesi 4.0/5

4.507 görüş

2021 TripAdvisor Mükemmellik Sertifikası
2021 mükemmeliyet sertifikası

Great Resort in a Fantastic Location

Tripadvisor puanı 5.0/5

Z8798VYpeterg 20/04/2021 TripAdvisor onaylı yorum

We could not have been happier staying at Sails in the Desert. The staff was very attentive, the room was lovely, food especially the Buffet was terrific and the facilities including the Pool was relaxing. Our only issue would be the Spa which although saying it was opened I don't think it was. We also knew the hotel and the whole resort was short staffed so we appreciated the effort they made to make our stay as good as it was thanks!

Hi Z8798VYpeterg Thank you for taking the time to share your generous feedback and we are so pleased that you so enjoyed your stay. I will be delighted to share your comments directly with our team and it was certainly our pleasure to have you as guests at Sails in the Desert. Kind Regards Todd Hunter General Manager Sails in the Desert

Best in the desert

Tripadvisor puanı 5.0/5

neyhaap 14/04/2021 TripAdvisor onaylı yorum

Family stay that was just perfect! From checking in to check out the reception and concierge tram made it all a breeze and the buffet breakfast is highly recommended! The Tour we got thanks to the front desk asst managers effort was wonderful. Loved it all specially our clean comfy gorgeous room and the pool!

Hi neyhaap Thank you for your lovely feedback and we are delighted that you so enjoyed your stay with us. It was certainly our pleasure to have you as guests and I will be sure to share your comments directly with our team. Kind Regards Todd Hunter General Manager Sails in the Desert

Overall very good

Tripadvisor puanı 4.0/5

mpc1133 09/04/2021 TripAdvisor onaylı yorum

Staff were friendly, professional and hard working as the hotel is clearly understaffed due to COVID challenges. Update of the hotel evident in modern bathrooms and furnishings. Pool well maintained although could have done with more lounge chairs. Frustrations with the only dinner option being the buffet. Meals at the bar stopped at 5.30pm to push people to more expensive buffet option but with COVID that was booked out quickly which meant going to the only other venue open for dinner in Yulara (Geckos bar/bistro). Why push people to a different venue when we would have happily stayed in-house. Not 5 star compared with capital city hotels but would definitely stay there again.

Hi mpc1133 Thank you for taking the time to share your feedback and we are so pleased that overall you enjoyed your stay at Sails in the Desert. Your additional constructive feedback is also greatly appreciated and we wish to assure you that are working to open more facilities and increase our staffing levels as quickly as possible. It was a pleasure to have you as a guest and we further thank you for choosing to visit Ayers Rock Resort. Kind Regards Todd Hunter General Manager Sails in the Desert

Disorganisation lets down great venue!

Tripadvisor puanı 3.0/5

10Raindrops 31/03/2021 TripAdvisor onaylı yorum

Liked our room which was however as far away from amenities as possible and we are not young!Check in was a nightmare with a very long queue.Ordered breakfast ,45 minute wait and part of order was missing.Asked for it to come but nothing arrived.Dinner in the restaurant was disappointing with “hot”food lukewarm and kangaroo pieces inedible.Oysters were the wrong side of fresh.Sounds of Silence dinner service was slow and responsible service of alcohol was not observed to the point where the man next to me got totally inebriated!On the plus side,Sails gives access to one of the greatest sights in the world,there are lots of activities in easy reach.Staff needs to up their act and food and drink prices should drop to match quality.

Hi 10Raindrops Thank you for taking the time to share your review from your recent stay and while we are pleased that you enjoyed your room it is disappointing that we were fully unable to meet expectations. Your feedback is certainly appreciated and will be shared with our team. It is our priority to provide great quality food and service in our remote destination and are areas in which we normally pride ourselves upon. While there have been some operational challenges with reopening the resort post the COVID closure our focus remains on providing the best possible experience and we therefore apologise for any inconvenience caused to you. We thank you for choosing to visit our beautiful destination as it was certainly our pleasure to have you as guests at Ayers Rock Resort. Kind regards Todd Hunter General Manager Sails in the Desert

Sails in the desert experience

Tripadvisor puanı 5.0/5

W6497JBjoed 21/03/2021 TripAdvisor onaylı yorum

This is definitely the pick of the pick if you want a fews days in the centre of Australia. Service and food is great, the location is terrific and what other way to finish a 42 C day if not by taking a plunge into that cristal, clear pool. It really is a home away from home. Staff is friendly and exhibit that lay back Northern Territory attitude.

Not what I expected

Tripadvisor puanı 3.0/5

Helen P 20/03/2021 TripAdvisor onaylı yorum

Half the resort was closed, expect to pay lots for anything. Was insect spray in our room, had to put rid on a nighttime to sleep, smell outside room, which attracted more flys, was not offered a breakfast package, pool gate not secure, waited all day for room clean, ants in room, workmen on site during the day, renovating a room, using power tools to dry cut tiles, which is a health hazard, very disappointed, breakfast was enjoyable, satchel polite

Hi Helen P We are sorry to read your stay at Sails in the Desert did not meet expectations. Providing a high quality and authentic experience is always our priority and it is therefore disappointing that we were unable to achieve it on this occasion. Our harsh desert climate does mean that we do experience more insects and wildlife than in metro areas and hence we provide as much assistance as possible to assist with guest comfort. Your additional feedback is appreciated and will certainly be shared as we continually strive to improve the overall experience. We hope that you were still able to enjoy exploring the Uluru-Kata Tjuta National Park and we thank you for choosing to visit. Kind Regards Todd Hunter General Manager Sails in the Desert

Sails in the deser

Tripadvisor puanı 5.0/5

AndyMad2021 06/03/2021 TripAdvisor onaylı yorum

Very good rooms clean and spacious and well air conditioned. Meals can be very expensive, Breakfast $44 each and no alternative in the hotel. At 10.30am you can order from the bar menu. Dinner has a wide variety...

Huge Room and Outdoor Area

Tripadvisor puanı 5.0/5

Bev M 27/01/2021 TripAdvisor onaylı yorum

All staff excellent. Room size terrific. Lucky to have a huge terrace room with Uluru view. Food good. Great modern bathroom. Furniture and equipment excellent standard. Staff booked tours for us at last minute no hassles. Close to all Yulara amenities. Very few people due to COVID19 with limited facilities open but this did not deter our holiday. Only suggestion would be a sail cloth over part of the pool to provide some shade.

Summer Break

Tripadvisor puanı 4.0/5

NTflyer2016 12/01/2021 TripAdvisor onaylı yorum

We had a very enjoyable 3 night stay at Sails in the Desert. Check in was nice an easy with the hotel semi recognizing my Gold Accor membership by giving up our complimentary drinks but there was no room upgrade or any other benefits. Despite no room upgrade our room was very nice with two Queen size beds and a well appointed room. The bathroom was very clean and modern with excellent toiletries. We had dinner one night at the restaurant. At $77 per head it is a very expensive buffet especially for a vegetarian like myself. My wife enjoyed the seafood but I thought it lacked vegetarian options. It was disappointing that kids are charged $25 for over 3 year olds. We did not end up having breakfast their either due to the $45 price per person. The pool was nice as were the grounds and inside areas. Would happily stay there again especially since you can get very reasonably priced food at the local supermarket.

Sails in the Desert (of customer satisfaction)

Tripadvisor puanı 3.0/5

PaulGiorgi 22/11/2020 TripAdvisor onaylı yorum

Hi all, To be frank, accommodation and restaurant were OK (OK but not exceptional), but the customer service was a disaster. Our room was not ready in due time (surprisingly, because the hotel was far from full capacity), concierge was not aware of our side booking (field of light) and tried to charge it on our room (while we had booked everything on the Ayers Rock website), during the check-out, some of the previous guest bills were charged on our room (with no signature or a different from mine), it took nearly 30 min to fix that out and we were close to miss the plane. Unfortunately Sails was the only hotel open in Yulara at the time, if you have the choice, choose another one (which sadly may belong also to the Accord group….).

Hi PaulGiorgi thank you for taking the time to share your feedback from your stay at Sails in the Desert and we are very sorry to read that we were unable to fully meet your expectations. Providing friendly and efficient service is our priority and it is therefore most disappointing to read that this was not your experience. We certainly apologise for the problems you experienced and we wish to reassure you that we are working as hard as possible in difficult operational circumstances to reopen facilities and increase our staffing levels as quickly as possible after our COVID enforced closure. We hope that you were still able to enjoy exploring the Uluru-Kata Tjuta National Park and we thank you for choosing to visit Ayers Rock Resort. Kind Regards Todd Hunter General Manager Sails in the Desert

Best place in the NT

Tripadvisor puanı 5.0/5

borriechris 22/10/2020 TripAdvisor onaylı yorum

We loved it. The grounds have been done up, the rooms renovated, staff were as polite as ever, this has to be the best place in the NT. Despite COVID dropping the numbers down that was definitely not a bad thing for us. Thankyou.

Hi borriechris Thank you for your lovely comments and we are delighted that you so enjoyed your recent visit to Sails in Desert. It was certainly our pleasure to have you as guests and look forward to an opportunity to welcome you back again in the future. Kind Regards Todd Hunter General Manager Sails in the Desert

family week away to the red centre

Tripadvisor puanı 5.0/5

gpmillar Family - 17/12/2019 TripAdvisor onaylı yorum

great location, spacious room, quiet and great friendly service. staff very happy to help. Food was great. Best buffet breakfast i have ever had. So fresh and great variety. Buffet dinner was amazing, great chocolate fountain, and lots of options available. Other food outlets a little pricey, but only a 5 minute walk to town square.

Hi gpmillar Thank you for sharing your experience at Sails in the Desert and we are delighted that you and the family enjoyed your time with us. It was certainly our pleasure to have you as guests at Ayers Rock Resort. Kind Regards Todd Hunter General Manager Sails in the Desert

Oasis

Tripadvisor puanı 4.0/5

869sunshine Family - 12/12/2019 TripAdvisor onaylı yorum

Three night stay in December-warm by 11am. Had to rise early but time enough to enjoy buffet breakfast which was great. Close to both Uluru and Olgas so perfect. The "Resort" has limited eating options and can get expensive but fine for three days-has an IGA. Pool area nice. Renovations expected for 2020 sound good as rooms a bit tired in ways. Fridge in rooms and A/C good. Windows open. Great break away!

Hi 869sunshine Thank you for sharing your positive and constructive feedback from your recent stay at Sails in the Desert and we are so pleased that overall you so enjoyed your stay with us. It was a pleasure to have you as a guest and we further thank you for choosing to visit Ayers Rock Resort for your break. Kind Regards Todd Hunter General Manager Sails in the Desert

Great place & great location

Tripadvisor puanı 4.0/5

kd743 Couples - 23/09/2019 TripAdvisor onaylı yorum

Everything was great at this hotel , we had some minor service issues with the room and a lunch but they handled it really well which was the most important part Overall a really nice place to stay , food was good and pool area was super relaxing

Great service

Tripadvisor puanı 5.0/5

Camper52755461597 Couples - 17/06/2019 TripAdvisor onaylı yorum

This hotel is excellent. The service is of a high standard and friendly. The team is knowledgeable and very helpful in providing ideas on what to do during your break. Excellent quality food from the restaurants.

Hi Camper52755461597 Thank you for sharing your experience at Sails in the Desert and we are delighted that you so enjoyed your stay. It will be my pleasure to share your comments directly with our team and we further thank you for choosing to visit Ayers Rock Resort. Kind Regards Todd Hunter Hotel Manager Sails in the Desert

Comfort and great food

Tripadvisor puanı 4.0/5

Joyce K Couples - 05/06/2019 TripAdvisor onaylı yorum

My husband and I stayed 4 nights in late May 2019. We had a deluxe room with king bed. The room is a good size. It had a sofa and desk. The flat screen tv offered a number of good channels. The bathroom although small still had 2 sinks and a bathtub. Hot water for taking a shower varied. The balcony was a good size. We could see Ayers. Rock from our 3rd floor room. The breakfast is awesome. Such variety Of hot foods, cereals, salad stuff, cheeses, nuts, pastries, chinese dishes, and juices. There is a nice gift shop in the lobby. We did the 10 km base walk around Ayers walk on 2 separate days, the 9.4 km Valley of the Winds hike at the Olgas on another day. We also attended the Uluru Camel Cup race on May 25 which was lots of fun.

A Very Efficient and Process Driven Hotel

Tripadvisor puanı 4.0/5

PeterTorquayVictoria Couples - 26/05/2019 TripAdvisor onaylı yorum

I have always enjoyed stays at the Pullman and yes this stay was good. -However in this instance I think Pullman need to reassess and stop charging 5 star prices for a 4 star hotel! Maybe this hotel was 5 star 25 years ago. Credit though, it is well maintained and has had some upgrades and all of the staff are professional and efficient . Our room was clean ,the bed was good but the air con did not work ,but when fixed it was loud and rattled! To have a shower you stepped over a high sided older style bath and pulled across the shower curtain !! Would I stay here again NO -but if the $ were less then Yes.

Bucket list must -do

Tripadvisor puanı 4.0/5

557scott Couples - 12/05/2019 TripAdvisor onaylı yorum

Yulara and Sails in the Desert was everything I expected and more. For such a remote location the creature comforts are excellent, as was the staff and food. The only negative was the flies. So many flies....

Hi 557scott Thank you for your lovely review of your stay at Sails in the Desert and we are delighted that you so enjoyed your time with us. During the warmer months we do experience more flies than is common elsewhere however we hope you found the fly nets that are available to purchase throughout the resort, which certainly do ensure a much greater level of comfort while exploring the beauty of the Uluru-Kata Tjuta National park. Thank you for choosing to visit Ayers Rock Resort as it was certainly our pleasure to have you as a guest. Kind Regards Todd Hunter Hotel Manager Sails in the Desert

Amazing hotel and good service in a remote location

Tripadvisor puanı 4.0/5

Dave864 Family - 28/04/2019 TripAdvisor onaylı yorum

It's easy to forget just how remote this location is. With that in mind, the quality of the hotel and the standard of the service was very good. We did have a few hiccups along the way, but only minor and nothing that would stop us from coming back or recommending the hotel. Jesus helped to sort out our issues in the Restaurant. Harry was in training and polite and helpful. All the staff we met were very pleasant,

Hi Dave864 Thank you for taking the time to share your recent experience at Sails in the Desert and we are so pleased that overall you enjoyed your stay with us. Your feedback is greatly appreciated and I am pleased to note that Jesus was able to assist you. I will be sure to share your comments with him and Harry directly. It was a pleasure to have you as a guest and we thank you for choosing to visit Ayers Rock Resort. Kind Regards Todd Hunter Hotel Manager Sails in the Desert

A good base

Tripadvisor puanı 4.0/5

ajjbaker Family - 28/04/2019 TripAdvisor onaylı yorum

We stayed here over the Easter weekend so needless to say the hotel and the resort complex itself was extremely busy. That being said our check-in was quick and easy and the staff really helpful. As platinum Accor members we were advised on check-in that our breakfast would be included for our stay and advised which restaurants throughout the complex acknowledged our membership for dining. As we have experienced at different hotels, "the left hand didn't seem to know what the right hand was doing" and we had issues at breakfast with the restaurant staff not acknowledging our membership. This was resolved but only after we went and spoke to the manager on duty. We also experienced dining issues due to "black out" periods. We have no issue with this however (i) at check-in this was not pointed out to us and we could have easily been made aware and saved a lot of time and embarrassment; and (ii) at Walpa they displayed signs advising to show your membership before booking, which we did and were still not told that the card would not be accepted. Our difficulties were acknowledged by the staff and manager however, it would have been far simpler for all had there been a sign at the check-in counter to let members know and the actual sign at the bar be removed. Our room was on the 3rd floor and the elevator was out of service at our end of the hotel. Thankfully as we were only staying 4 nights we were able to manage our luggage up the stairs. The room itself was spacious, neat and tidy however we felt that the bathrooms were outdated and need modernising. There is a good range at breakfast however not enough space where you have to wait for egg dishes whilst other guests are trying to access areas of the buffet. We had meals at the bar restaurant and at the Desert in the Gardens hotel. The restaurant at the hotel had no al a carte menu and we found the prices expensive. We prearranged our own activities however at check-in we were offered various activities and advised of the free local activities offered throughout the complex. Again acknowledging it was Easter, parking was available but limited. We had to park across the road in a dirt car park initially and at another time down near the complex centre. We enjoyed our stay however in our opinion, it's not what we expect for 5 star accommodation. Although nothing to do with the hotel, fly nets are a must for your visit to the red centre!

Hi ajjbaker Thank you for taking the time to share your feedback from your recent stay at Sails in the Desert. Your constructive comments were and are greatly appreciated and I assure you that they will assist us with further training and development of our team. We do also sincerely apologise that the lift closest to your room was unavailable during your stay and that our porters were not available to assist you with your luggage. We hope that you were able to enjoy your tours and activities in and around the National park and we thank you for choosing to visit Ayers Rock Resort. Kind regards Todd Hunter Hotel Manager Sails in the Desert

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