Sails in the Desert - A member of Pullman Hotels 5 yıldız

Tripadvisor puanı 4.0/5 4.975 görüş

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163 Yulara Drive, Ayers Rock Resort, 0872 YULARA, Avustralya

Açıklama

Otel ekstraları

  • The premier 5-star hotel among Australia's Ayers Rock Resorts

  • Immerse yourself in one-of-a-kind Indigenous art at the stunning Mulgara Gallery,

  • Be lulled into complete relaxation with one of the Red Ochre Spa's sumptuous treatments.

  • With over 65 tours, local activities and attractions with Ayers Rock Resort

  • After a day of exploring Uluru, cool off with a swim or a refreshing drink at the hotel pool.

Konaklama olanaklarımız

Otelin konumu

Sails in the Desert - A member of Pullman Hotels

163 Yulara Drive, Ayers Rock Resort
0872 YULARA
Avustralya

GPS:-25.239, 130.9834

Telefon
Faks +61 2 9299 2103

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Servis aracı
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
Otele yakın
  • Araba parkı

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

TripAdvisor Derecesi  4.0/5  4.975 görüş

2024 mükemmeliyet sertifikası

Pleasant Hotel, not Five Stars

Tripadvisor puanı 4.0/5

Malcolm R TripAdvisor onaylı yorum

Pleasant Hotel, but not Five Stars. The hotel lobby and reception area are very good as are the staff. The rooms although a little dated are spacious and comfortable, they are let down by the journey from the reception to the room. It has the feeling of a holiday camp with room doors opening onto an open corridor, which means it is very difficult to enter or leave your room without uninvited insects entering. However, overall for a few days stay a very pleasant hotel

Dear Malcolm, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the lobby, reception area, and the service provided by our team, as well as finding the rooms spacious and comfortable. We regret that the room layout did not fully meet your expectations. Due to our remote desert location and local weather patterns, insects can be more present here than in other destinations, and the open-style corridors are part of the resort’s design to blend with the natural environment. We understand this may have caused some inconvenience and appreciate your understanding. Thank you again for your comments, and we’re glad to hear you still found Sails in the Desert a pleasant place to stay overall. Kind regards, Ayers Rock Resort Team

Room Marginal and Not What Was Booked

Tripadvisor puanı 1.0/5

A8383AWjeffc TripAdvisor onaylı yorum

The room we were assigned was NOT the room booked and the approximate 4 hour wait for the marginal suboptimal room was not acceptable. I certainly cannot recommend anyone to book this place and will definitely inform our travel agent of our displeasure.

Dear Jeff, Thank you for your feedback. We regret that the room allocation was not to your expectations. Please contact our Feedback Department with your booking details so the team can review what occurred and address your concerns. Kind regards, Ayers Rock Resort Team

Tired and overpriced hotel.

Tripadvisor puanı 2.0/5

jondY4696UT TripAdvisor onaylı yorum

Hotel very tired and needs a refurb. They probably don’t care as you are a captive audience in the ‘resort’. Flies everywhere in the main hotel reception and restaurant area. Food options limited and overpriced. Staff look miserable. Tourism at its worst unfortunately. Only book this if you are desperate to see Ularu.

Dear Jon, Thank you for sharing your feedback regarding your recent stay at Sails in the Desert. We acknowledge your comments about the refurbishment. We also understand your concerns regarding the presence of flies in the main hotel reception and restaurant. Please note that, as a resort located in the heart of the desert, the natural environment and weather patterns can influence insect activity, which is different from city-based hotels. While we certainly employ all environmentally friendly methods available to ensure unwanted guests are kept from guest rooms and other areas, it is unfortunately not always possible. Regarding food options and pricing, we strive to provide high-quality ingredients and a variety of choices. Being in a remote desert location, the costs of supply chain transport are significantly higher than hotels in major cities, which affect menu pricing. Thank you again for your feedback. We hope that despite these issues, you were still able to enjoy the unique experience of visiting Uluru. Kind regards, Ayers Rock Resort Team

Hot, Tired and Dissapointed

Tripadvisor puanı 1.0/5

Scenic640299 TripAdvisor onaylı yorum

Arrived exhausted and hot. Found our room after carrying our bags up 3 flights of stairs. Our room was dirty, there was a major moth infestation. Material on lounge was filthy and stained. Carpet was lifting in the corner with bugs crawling underneath. Fly screen was broken allowing insects and moths into room. What a disappointment after Virgin cancelled our flight today from Brisbane to Ayres Rick direct meaning we had to get up at 3am this morning and fly coolingatta to Sydney and then Sydney to Ayres Rock. What is going on? - hugely disappointed and exhausted however Sails have now provided us with a clean room which we appreciate - should have happened to start with . Sort your act out guys.

Dear Scenic, Thank you for sharing your experience. We sincerely apologise that your room did not meet expectations on arrival and for the inconvenience caused after your long journey. We’re glad our team was able to provide a clean room, and we appreciate your understanding. We take your feedback seriously and will continue to review our maintenance and housekeeping processes to ensure a smoother experience for all guests. We hope you were still able to enjoy the unique beauty of Uluru. Kind regards, Ayers Rock Resort Team

Great hotel but let down by easy fix issues.

Tripadvisor puanı 4.0/5

lyndakou07 TripAdvisor onaylı yorum

We had a terrace room which had great amenities a super comfy king size bed and great air conditioning. The terrace was large with 2 sunbeds, a table and chairs, and rattan lounge pod for 2. Issue however was that it was dirty, the whole terrace needed a good sweep and jetwash. This was reflected in all the outdoor areas. All were untidy and need attention to paintwork and maintenance of general sweeping up of plant debris as this let the hotel down. The pool area was very nice and although unheated this was not an issue as the weather is so hot, the pool is ok and not freezing. Restaurant is expensive but the food selection is top class with high standard quality ingredients on offer and the staff are really nice. Bit disappointed that there were some amenity not available on request that I would have expected from a 5 star hotel. I had forgotten my hair straighteners and I know that’s my own fault, but I’ve stayed in many hotel that are 5 star that have these on request to borrow. There was also no universal plug adapters to borrow which again I have perviously found most 5 star hotels catering for international guests do have. I’d therefore say this is not 5 star but could be with a little more attention to detail.

Dear lyndakou, Thank you, and we are glad you enjoyed your room, terrace, pool, and our restaurant staff. We are sorry that some aspects did not meet your expectations. The natural desert environment where we are located can present some challenges in keeping the terrace always clean; however, we will review this as we always aim to improve. We also strive to provide fair and reasonable pricing for our guests at our restaurant, as the costs of supply chain transport to a remote resort like ours are significantly higher than those of hotels based near major cities. Kind regards, Ayers Rock Resort Team

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Ayers Rock şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.