Novotel Makassar Grand Shayla 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 35 件のレビュー

Novotel Makassar Grand Shayla - Image 1
Novotel Makassar Grand Shayla - Image 2
Novotel Makassar Grand Shayla - Image 3
Novotel Makassar Grand Shayla - Image 4
Jalan Charil Anwar N 28, South Sulawesi, 90115 MAKASSAR, インドネシア

説明

ホテルのその他の情報

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

当ホテルの客室

ホテル所在地

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28, South Sulawesi
90115 MAKASSAR
インドネシア

GPS:-5.139171, 119.41429

電話番号
ファックス +62 411 3624222

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • ルームサービス

SQUARE

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  35 件のレビュー

トリップアドバイザーの評価  4.8/5  2,647 件のレビュー

Disappointing stay

トリップアドバイザーの評価 2.0/5

lokanata トリップアドバイザー認証口コミ

I stayed here last week and left with disappointment. I arrived at the hotel at 2.30AM due to the rescheduling of my flight. I was assisted by a cold, non communicative staff. He did his job efficiently though, but no more than that. No explanation of anything, no recognition of my Platinum status, no Platinum member perks and upgrade, not even mentioning the place and time of breakfast. I did not bother to ask since I arrived exhausted. I was allocated a room in the 12th floor. The same floor as the Executive Lounge, which the staff did not mention of course. The carpet from the elevator to the room had uneven surface, I never had this before. The room smelt bad, old and stinky. The bed was fairly good but the linen felt not fresh. The towel smelt weird too. The breakfast was pretty varied with good selection of Indonesian and Western selections. I came across an annoyed guest because there were delays in replenishing the food. During breakfast, at 09.34AM I received a notification that my booking was cancelled because the system checked me in the day after even though I have fully paid for the stay during the check in process. I brought this to the attention of the available reception staff. This issue was fixed after I followed it up to the property. Overall, a disappointing stay.

Dear Mr. Lokanata Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every loyalty member guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Best Regards, Guest Relation Officer

Good in Everything

トリップアドバイザーの評価 5.0/5

OnAir30228399859 トリップアドバイザー認証口コミ

Everything's good in here, food, services, Facilities and many More. and everything was so nice so that our night just being comfort by this hotel

Dear Our Valued Guest OnAir30228399859 We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Officer

Great Hotel

トリップアドバイザーの評価 5.0/5

Jaihesh G ビジネス - トリップアドバイザー認証口コミ

Very nice hospitality and great staff. Excellent breakfast. Would Recommended to stay at this hotel as the Location is close to everything. Rooms are clean and staff are very attentive. Can't go wrong with this hotel Would be staying in this hotel again

Dear Mr. Jaihesh G We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Officer

bagus

トリップアドバイザーの評価 5.0/5

riska r トリップアドバイザー認証口コミ

sangat memuaskan dari sisi pelayanan.. selalu dan selalu.. makanya selalu kembali kesini.. mohon dipertahankan yaaa

Kepada Bapak/Ibu 67kikya Kami sangat berterima kasih atas komentar Bappak/Ibu mengenai kunjungannya di Novotel Makassar Grand Shayla. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak/Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Bapak/Ibu, dan kami berharap kunjungan Bapak/Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Salam Hangat, Guest Relation Officer

Hotelnya sangat nyaman

トリップアドバイザーの評価 5.0/5

FarAway14103831274 トリップアドバイザー認証口コミ

Hotel yang kamarnya cozy untuk bermalam dengan keluarga gymnya 24 jam akses dan sarapannya banyak banget variasinya recomended sih untum balik lagi terutama pelayanan timnya terutama dari keramahannya mba Rifka memastikan selama staynya nyaman..

Kepada Bapak/Ibu FarAway14103831274 Kami sangat berterima kasih atas komentar Bappak/Ibu mengenai kunjungannya di Novotel Makassar Grand Shayla. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak/Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Bapak/Ibu, dan kami berharap kunjungan Bapak/Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Salam Hangat, Guest Relation Officer

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 42 件のレビュー 8.8/10 ロケーション
  • 273 件のレビュー 9.2/10 客室
  • 339 件のレビュー 9.5/10 サービス
  • 148 件のレビュー 9.3/10 清潔さ
  • 84 件のレビュー 9.2/10 朝食
  • 53 件のレビュー 8.9/10 快適さ
  • 13 件のレビュー 9.7/10 お値打ち度

Powered by Trustyou

周辺の他の施設

マカッサルのすべてのホテル