Mercure Valenciennes Centre Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 4.7/5 646 ulasan

Jaminan Harga
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Mercure Valenciennes Centre Hotel - Image 1
Mercure Valenciennes Centre Hotel - Image 2
Mercure Valenciennes Centre Hotel - Image 3
Mercure Valenciennes Centre Hotel - Image 4
5 Rue du Saint Cordon, 59300 VALENCIENNES, Prancis

Deskripsi

Keistimewaan hotel

  • The newly renovated lobby is an ideal place to relax or work

  • Two large rooms available for meetings, cocktail parties and other events.

  • The Bar Lounge Le Flore is the perfect place to chat!

  • Come support your sports teams with broadcasted events on our big screen

  • In the heart of Valenciennes, close to shops and transport

Akomodasi kami

Lokasi hotel

Mercure Valenciennes Centre Hotel

5 Rue du Saint Cordon
59300 VALENCIENNES
Prancis

GPS:50.356533, 3.525477

Telepon
Fax +33 3 27 23 06 40

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

LE FLORE

Relax in a welcoming environment and sample the selection of Grands Vins Mercure fine wines. Make the most of this excellent location for your business meetings or share significant moments at major sporting and other events.

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Peringkat ALL  4.7/5  646 ulasan

Peringkat TripAdvisor  4.4/5  445 ulasan

Happily surprised.

Catatan Tripadvisor 5.0/5

joannew703 Keluarga - Ulasan TripAdvisor tersertifikasi

Whilst I had been somewhat hesitant of our impending stay due to previous comments about staff, cleanliness and parking, all were proven to be unwarranted. The receptionist couldn’t have been more helpful, even securing a dinner reservation in a nearby restaurant for 11 of us on a Saturday. Parking, I can see may be an issue and as we had a roof box I was worried about where to park, however we parked easily on the road, even with a town event going go. Yes we drove around twice but this wasn’t an issue. Cars seem to move quite frequently and the other 2 families who travelled with us also parked without issue. Rooms were clean and comfortable and the aircon kept them cool. We also had an upgrade to the privilege suite which was superb. The bar was reasonably stocked and comfortable and whilst there’s no restaurant, there is one next door and plenty in the town, Breakfast had plenty of variety and was exceptional. 10/10 for the whole stay!

A Poor Experience for a 4-Star Hotel

Catatan Tripadvisor 2.0/5

Nezcassee Ulasan TripAdvisor tersertifikasi

We found this hotel very disappointing and certainly not up to its 4-star rating. Things got off to a bad start when the receptionist declined to offer us interconnecting rooms because those were only available for families. Next we found that one of the two lifts was out of action and remained so for the next couple of days. The receptionist did manage to find us adjacent rooms, but the room size, layout and decor were more reminiscent of an Ibis or Premier Inn, with strange double doors to the bathroom. The daily room service seemed to consist of smoothing the duvet but neglecting to do anything about the undersheet, which was left crumpled. Overall the staff seemed strangely disconnected and unenthusiastic. There was a good range of items for the buffet breakfast, including freshly pressed orange juice. But again activities like clearing tables or keeping supplies topped displayed a sense of staff indifference. This is a fairly small hotel but did not feel intimate. Overall it felt poorly managed with staff behaving almost as if in opposition to the management. We speculated whether, following the opening of the new spa and resort hotel in Valanciennes, Accor had tried a hurried uprating to compete. The hotel does have a central location but is a tram ride or 20 minute walk from the station.

Thank you for taking the time to share your feelings following your stay at the Mercure de Valenciennes We sincerely apologize if our service was not up to the level you wanted despite all our good will. We have taken note of your comments and will certainly study them carefully. We hope to have the pleasure of welcoming you again in the future and offer you the service for which we are generally known. Wishing you a great day, The Mercure team

Does the job, clean and comfortable

Catatan Tripadvisor 3.0/5

David W Bisnis - Ulasan TripAdvisor tersertifikasi

All in all a good hotel, but nothing stands out - but I must say the size of the rooms are very good. Otherwise it is a little frustrating as it is not easy to park and it does not offer any kind of evening meal possibilities that limits its versatility if using it for business. On my room (123) the external window handle broke off and it looks like it has been broken a while, and the aircon is turned off - a shame as now it gets warm and the sun comes right through the window, making the rooms very warm——- Breakfast is good, typical. All in all, better than the Ibis around the corner, but not wow either.

Merci d’avoir pris le temps de partager votre ressenti suite à votre séjour au sein du Mercure de Valenciennes Nous vous présentons nos sincères excuses si notre service n'a pas été à la hauteur de celui que vous désiriez malgré toute notre bonne volonté. Nous avons pris note de vos commentaires et ne manquerons pas de les étudier avec soin. Nous espérons avoir le plaisir de vous accueillir de nouveau dans le futur afin de vous offrir le service pour lequel nous sommes généralement connu. En vous souhaitant une excellente journée, Bien à vous, L'équipe Mercure

Great place to stay!

Catatan Tripadvisor 5.0/5

Curiosity35095080185 Ulasan TripAdvisor tersertifikasi

I was in France for a training course and this hotel was recommended by the trainer as a good place to stay and she was not wrong. It's very well situated with lots of restaurants and shops within short walking distance. The room itself was larger than I expected for a European hotel and was very clean and well kept with a comfortable bed and good amenities. I didn't have to interact that much with the staff but check in/check out was smooth. I checked out early in the morning and the person on the front desk offered me a coffee to go which I greatly appreciated. Breakfast buffet had everything I needed to start my day and the tables were cleared very quickly. Overall it was a great stay. On a related note, I didn't get to see much of Valenciennes as I was in class all day and the time of year meant short days but what I saw was stunning. It's a beautiful place that has a more authentic feel to it than the larger cities in France and I'm already planning a trip for my wife and I to really get a chance to explore the whole place.

Dear Customer, Thank you for taking the time to post this beautiful comment. I am delighted to read that you had a pleasant stay at our hotel. I certainly shared your impressions with all of our teams. Your message has been welcomed with great pride and is a real encouragement to us. We look forward to welcoming you in our hotel during our next visit to our Region. Sincerely, The Mercure team

A Good Stay with peculiar service!

Catatan Tripadvisor 3.0/5

JoannaDtraveller Friends getaway - Ulasan TripAdvisor tersertifikasi

It’s my 1st time visiting France recently in Sept 2022 and had a few surprises from this hotel that I have never encountered in my years of traveling the world. Not sure if it’s a culture or service that I have yet to understand. Some pros: - Room was a good size w/ clean sheets, towels & good water pressure - arrived early at 8am & was check-in promptly. even had the chance to enjoy the breakfast - breakfast was a decent spread; I especially & thoroughly enjoyed the freshly squeezed orange juice from the machine. A good vitamin booster during the endemic :0 - helpful service staff who spoke good English to organize our taxi back to Belgium. The cons (based on what I am used to when I visit America or Asia) - the service staff ie front office, serving members of the breakfast lounge look comfortable enjoying breakfast with the hotel guests. Something I am not used to. They also looked comfortable talking and laughing loudly where there were clearly hotel guests trying to have a decent quiet breakfast. I was there for 4D/ 3N and always had the displeasure of having breakfast with the staff members. - I was told this is the best hotel within the city but I have seen better design & service from mercure before (ie Bangkok, Indonesia, etc.) Overall, a good stay but peculiar in their service.

Thanks a lot for your comments regarding your stay at the Hotel Mercure in Valenciennes. I'm sorry that our little staff meetings bothered you and we try to do this team meeting later in the morning. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Karine & her team.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 173 ulasan 8.3/10 Lokasi
  • 284 ulasan 7.8/10 Kamar
  • 349 ulasan 9.2/10 Pelayanan
  • 181 ulasan 9.4/10 Sarapan
  • 96 ulasan 6.8/10 Kebersihan
  • 73 ulasan 9.4/10 Suasana
  • 40 ulasan 9/10 Fasilitas
  • 22 ulasan 9.3/10 Minuman

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