Novotel Valenciennes bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 764 ulasan

Novotel Valenciennes - Image 1
Novotel Valenciennes - Image 2
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Novotel Valenciennes - Image 4
Rue de Maugre, Parc Activites l'Aerodrome, 59220 ROUVIGNIES, France

Deskripsi

Keistimewaan hotel

  • Enclosed private car park equipped with a Tesla Supercharger

  • 200 m2 of adaptable lounges with natural light

  • La Balancelle brasserie within the hotel, open to everyone

  • Tree-lined park and summer terrace

  • Non-heated outdoor swimming pool open during the summer

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Lokasi hotel

Novotel Valenciennes

Rue de Maugre, Parc Activites l'Aerodrome
59220 ROUVIGNIES
France

GPS:50.337038, 3.454964

Telepon
Fax +33 3 27 21 06 02

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

La Balancelle - Brasserie Maison

Come discover our brasserie, La Balancelle, with a menu of simple high-quality gourmet cuisine inspired by local recipes and a friendly, relaxed atmosphere. Everyone meets there, so we hope to see you soon!

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  764 ulasan

Peringkat TripAdvisor  3.5/5  509 ulasan

Needs entire revamp

Catatan Tripadvisor 1.0/5

Charlotterose2308 Keluarga - Ulasan TripAdvisor tersertifikasi

We stayed here enroute to Disneyland Paris from UK with a 3 year old. We booked due to good experiences with Novotel Hotels before - sadly this one did not live up to expectations! The room we stayed in the ground floor, opposite the car park. It was incredibly dated and dirty. The toilet smelled of urine and hadn’t been cleaned adequately. The sofa was ripped and covered with a smelly old blanket. The walls are all artex and painted dark red (the photos are very deceiving). There was nowhere nearby to eat. The breakfast was extremely limited (continental) and one poor lady working (doing the best she could!). Lots of food had run out (toast, jam etc). The man on reception was very kind, but sadly the state of the hotel really let the staff down. This desperately needs an entire revamp. I definitely would not stay here again.

Madame, Thank you for taking the time to write to us following your stay at the Novotel Valenciennes. We are sorry that the service did not live up to your expectations, and we ask you to accept our sincere apologies. We have taken note of all of your comments and apologize for the inconvenience caused. I hope you will give us the opportunity to regain your trust during a future visit. Please do not hesitate to contact me directly. Best regards, Amaury S. Accommodation manager Novotel Valenciennes

It’s our 3rd time, for this one for the week of Christmas 2023, and it has been the best experience so far!

Catatan Tripadvisor 5.0/5

522vanyad Couples - Ulasan TripAdvisor tersertifikasi

A special thank you to Amaury S. for his amazing hosting management and kindness, thank you to Aurore for her creative skills in our room and for her service and kindness. Gwenn, Abdel and the whole team are simply very attentive and kind. Our room was very nice and fresh, the breakfast: various and delicious, the lobby and the dining area: very stylish and pleasant. We will come back for sure :) Vanya DD & Francois D

Dear Sir, It is with great pleasure that we receive your compliments. We will not fail to share your opinions with our teams. Your satisfaction is the greatest reward for our staff who invest daily to offer you impeccable service. We hope to have the pleasure of welcoming you again very soon. Sincerely, Amaury S. Accommodation Manager Novotel Valenciennes

Odd hotel.

Catatan Tripadvisor 1.0/5

pete f Ulasan TripAdvisor tersertifikasi

Over the friendliest possible feedback that the food was (the steak) was not of the highest quality, or, properly prepared (tough as a boot); the night Concierge threw her toys out of the pram and stormed into the most bizarre reaction in front of everyone . Just surreal.

good place to stop

Catatan Tripadvisor 4.0/5

dorotaraeside Solo travel - Ulasan TripAdvisor tersertifikasi

Great location - close to motorway and 10 min drive to a shopping centre with petrol station 24/24 good choice of food for breakfast, an amazing staff and very helpful - lady at the reception desk who wanted practise her English - super star. Unfortunately, the air condition didn't work in the room

Dear Madam, It is with great pleasure that we receive your compliments. We will not fail to share your opinions with our teams. Your satisfaction is the greatest reward for our staff who invest daily to offer you impeccable service. We hope to have the pleasure of welcoming you again very soon. Sincerely, Amaury S. Accommodation Manager Novotel Valenciennes

Existing issues weren't mentioned prior to our arrival, no apology or countermeasures from staff

Catatan Tripadvisor 2.0/5

claudiasC8485TU Keluarga - Ulasan TripAdvisor tersertifikasi

The hotel is nice but, plainly speaking, it was a hot day and we purposely chose this hotel due to the swimming pool. So when we arrived on 2nd August this year, which was a blistering hot day with over 35 degrees outside, with 2 young children in tow, keen to stay a night in a hotel with a pool on our journey to Austria, we were nonchalantly informed at reception that the pool was being fixed and was therefore unavailable on that day. Imagine the disappointment after a long journey on one of the hottest days of the year. We had even booked an option to cancel until 6pm on arrival, so a short email to inform us would have been much appreciated - either to lower the expectations of our tired, bored and overheated children, or just to book somewhere else on our way. The hotel does not mention air conditioning, so we didn't expect much, but the rooms were absolutely boiling and the fan that was in the room did nothing to cool it down. There is an 'air cooling unit' in the room but after trying to get it going and turning to reception for help we were - again quite nonchalantly - informed that this cooling unit wasn't working and they were waiting for a part to fix it. I'm intrigued after reading other reviews, as this seems to have been an issue for at least 2 years? I guess it really is time to get this sorted? The windows only let more hot air in, the aforementioned fan that was provided just moved the hot air from one end of the room to the other, and the temperature in the room finally went below 30 degrees some time after midnight, which gave us quite a short and unpleasant night of sleep. As mentioned in other reviews, I also noticed that there were very thick duvets on the bed which we instantly removed and put on the shelf. The bed sheets were more than enough and more attentive staff would have just not put them on the bed int he first place. All in all I don't blame the hot weather, rather the indifference of the staff towards their customers in a heat wave. I would have appreciated some kind of apology, maybe even an email prior to our stay to warn us that the pool is shut, and a room that is prepared for heat: for example, no duvets, curtains that had been left shut to keep the heat out, maybe a room on the shady side of the building, an offer for a free cold drink at the bar...there are myriads of ways to show your good will! As I said at the beginning, the hotel is nice, I like the reception area, the children's corner, all of it is nice, but the staff was just so demotivated and indifferent towards exhausted and overheated travellers in the face of the issues they were having (and not mentioning until they were queried), that this really spoiled our experience. The change has to come from the management: Proper communication towards customers and staff training, in order to deal with unforeseen (or quite predictable heat related) circumstances, and some investment towards the infrastructure in the hotel, because a working pool and a cool room really are a game changer on a hot day for tired travellers who are paying a good amount of money for a relaxing night in a hotel that mentions a pool on their website.

Dear Madam, Thank you for taking the time to write to us following your stay at the Novotel Valenciennes. We are sorry that the service did not live up to your expectations, and we ask you to accept our sincere apologies. We have taken note of all of your comments and apologize for the inconvenience caused. We regret that you suffered from the heat in your room. We just went through a heat wave and our air cooling system was unable to cope with the very hot weather. We are sincerely sorry and apologize to you. I hope you will give us the opportunity to regain your trust during a future visit. Please do not hesitate to contact me directly. Best regards, Amaury S. Accommodation manager Novotel Valenciennes

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 166 ulasan 8.9/10 Lokasi
  • 373 ulasan 5.8/10 Kamar
  • 433 ulasan 9.1/10 Pelayanan
  • 6 ulasan 9/10 Internet
  • 163 ulasan 7/10 Sarapan
  • 146 ulasan 5.3/10 Suasana
  • 123 ulasan 5.8/10 Kebersihan

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