노보텔 빈 하우프트반호프 4성

고객 평점 (ALL 평가) 4.6/5 1,434 리뷰

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호텔 위치

노보텔 빈 하우프트반호프

Canettistrasse 6, 주차장: 칼 포퍼 스트리트 4
1100 
오스트리아

GPS:48.18572, 16.37914

호텔 접근 및 교통

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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자세히 보기

ALL 평가  4.6/5  1,434 리뷰

TripAdvisor 평가  4.5/5  990 리뷰

2023으뜸 시설

좋은 숙박

고객 평점 4.0/5

Ja 1인 - 전체(All) 통지 확인

전반적으로 만족

Thank you for your feedback. We're glad to hear that you had an overall satisfactory stay with us. We appreciate your input regarding the breakfast and Wi-Fi, and we'll certainly take your comments into consideration to improve these aspects for our future guests. We hope to have the opportunity to welcome you back again soon. Best regards Christoph Reservation - Novotel Wien Hauptbahnhof

위치 좋음

고객 평점 4.0/5

익명 가족 - 전체(All) 통지 확인

위치 좋음. 호텔 룸에 슬리퍼가 있었으면 좋겠음

Dear Jong Chul C., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kertu Reservation – Novotel Wien Hauptbahnhof

위치가 좋아요

고객 평점 4.5/5

Chorong K. 가족 - 전체(All) 통지 확인

깔끔하고 가족들도 편하게 쉬었습니다

Normally great - bad experience solo

트립어드바이저 평점 3.0/5

RobMTUK TripAdvisor 인증 리뷰

This is the fourth time I've stayed at Novotel Wien Hauptbahnhof in the 12 months. I don't know if there will be a fifth. Firstly let me say the first three times I was travelling as a couple for two occasions and a family of four for the last. I also had breakfast. Each time everything was amazing, from the wonderful breakfast to the cleanliness of the rooms, the friendliness of the staff, and the nice free mini bar with a few drinks and snacks. This is why I decided to stay there again when I had to go back to Vienna alone. A totally different experience this time for 3 nights with no breakfast. I arrived at 9am after travelling since 3. I didn't expect a room so I asked to leave my luggage there and come back later. The receptionist was quite surly (unusual) and took my luggage. I asked when I could check in and was told it's 3pm (which is fair) but to come back about 1 and see if a room was available. I wandered around Vienna and came back at 1. They gave me my luggage back and then said the room wasn't ready. So I waited in the lobby until 2. They said the room still wasn't ready. So I waited in the lobby until 3pm. My room was ready then as it was supposed to be. This was annoying because as I'd been sitting in the lobby doing nothing for 2 hours I counted 10 people (couples) who checked in and went straight to their rooms. My room was next to the lift and so I could always hear noises from that area. The door hinge was broken, the kettle lid was broken, the shower tray was broken, and there was a big stain on the carpet. The tea and sugars I used from the tea/coffee making facilities were never replaced. Just two bottles of water in the minibar. None of these things would ruin a holiday or stay but they were just little indications that the 4 star quality and price of the room was not necessarily being lived up to. It certainly wasn't anywhere near as great as it had been the previous 3 times. So to summarise, as a solo traveller staying without breakfast I was not impressed. This may have been just bad luck. I would certainly think twice about staying here alone again.

Worst & disappointment experience! NOT recommend to stay in Novotel Wien Hauptbahnhof

트립어드바이저 평점 1.0/5

ETNN9099 Couples - TripAdvisor 인증 리뷰

We were check in around 21:00 and standing in front of one guest in reception for check in. However this guest seems have problem regard his booking. It take already more than 10 mins then I asked reception whether have another colleague can handle as we were very tired and expect still take for long time to solve in front of guest. He replied to me that’s only him without any colleague or manager due to Sunday. What kind of International chain hotel there’s only one man in reception. We still waiting with few 2 hotel clients for assistance. Suddenly the guy from the bar came to reception desk and then assisted key changes and luggage handling. As a traveler, definitely want to get the room at once especially in the late evening. We not expect to express check in but at least not to wait such a long time without assistance and just the receptionist talking with the phone seems not care we are waiting. Believe it is an international chain hotel group under Accor management by Sebastian’s team. We were shocked for our first experience. On 9 Jan around 08:40, we arrived the restaurant for breakfast. None of the associates stand in counter to greet guest and I thought inside the restaurant is busy. When we entered the restaurant, there were only 2-3 tables, almost empty, the lady with black shirt not even approached to me and asked for my room number. No greeting at all, no smile. Is it a standard to have this ‘ good morning sir, may I have your name and room number instead of immediately ask what room number, really felt impolitely to guest. Then I went around the buffet table and just hear the associates chatting and laughing loudly in the working station and even gathering three to four staffs talking together with nothing to do. I’m very surprised is that Novotel standard like this. I’m very upset to express for my feeling to your hotel even less than 2 stars standard, just like a fast food restaurant, self seating and buy the food. My wife ran to asked 2 ladies wearing in black shirts m to stop chatting as we l wanted to have a little bit quiet place and can listen to the background music to have breakfast but disturbed their noise ignoring sound. Both ladies were smiling to my wife and showed to her who are you and we not care with disgusting smile to her. At that moment, one gentleman with white shirt was approached to them and understood the situation and seems not care too. These two ladies keep chatting, cleaned and set up a table together, so it is the way they can keep chatting. That’s why I totally understood there’s no associate stand in front of entrance counter to greet guest for check room number. In addition staff seems even not care to vacuum the floor, table next to buffet station with a noisy sound again when the guest eating. What amazing job they are doing, suddenly 3 of them (those 2 ladies and that gentleman) one by one went back to back of house, kitchen, seems vacuum cleaner out of service, no one take care the guests at restaurant. What kind of service and kind of hospitality? I don’t know those staffs is causal or full time but I can see that no management organize to manage their job without standards . The service attitude is the worst what I even see. Except one staff wearing brown shirt seems chef or handle buffet station, he does his job to ensure the food station with sufficient food. Overall the breakfast is only one point is positive but still need to improve as they don’t have oven to heat the bread. Lastly when we checked out and wanted to ask the GM email address to express our disappointment and asked the receptionist to get it to us upon our departure. When check out, the receptionist replied she’s a new staff here and GM, he or she is a meeting, so not able to meet up . My wife said not just want to have email address. She said not know where to get it to us. Will it be alternative email address or any options for guest to express their comment? Is it a basic standard training for a new staff know how to reply guest general inquiries before send them on stage to work? I really hope the top management can take it seriously to investigate and look in this matter, CCTV?, Totally NOT recommend who wants to stay in this hotel and I’m happy you can reply to me directly or you can provide your email address for further discussion.

Thank you for taking the time to share your experience with us. We greatly appreciate your feedback as it helps us to identify areas for improvement. We understand how frustrating it can be to wait in line and we apologize for the delay you experienced at check-in. At Novotel we strive to provide excellent and friendly service to all our guests and we are sorry that your experience did not meet this standard. Please note that we discussed this with our upper Management as well. We took this case to further train our staff in order to provide a better service in the future. We take these reviews very seriously and are committed to ensuring that you have a more pleasant experience on a future visit. Thank you again for your review as it enables us to improve our customer service. Best wishes Victoria - Reservation Manager Novotel Wien Hauptbahnhof

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그 외 웹 사용자 평가 등급

  • 1,737 리뷰 9.7/10 위치
  • 1,568 리뷰 8/10 객실
  • 1,298 리뷰 8.2/10 서비스
  • 42 리뷰 6.9/10 인터넷 가격
  • 1,045 리뷰 9.3/10 조식
  • 688 리뷰 8.1/10 청결도
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