노보텔 빈 하우프트반호프 4성

고객 평점 (ALL 평가) 4.6/5 2,229 리뷰

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노보텔 빈 하우프트반호프

Canettistrasse 6, 주차장: 칼 포퍼 스트리트 4
1100 
오스트리아

GPS:48.18572, 16.37914

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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THE FLAVE OF VIENNA

현대적인 오트 퀴진부터 오스트리아 현지 별미까지 다양하게 선보이는 THE FLAVE에서 빈의 풍미를 경험해 보세요. 화려한 타일과 바람이 잘 통하는 아트리움이 있는 세련된 거실에서 일품요리를 맛보거나 음식을 함께 나누며 친목을 다지세요.

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자세히 보기

ALL 평가  4.6/5  2,229 리뷰

TripAdvisor 평가  4.3/5  1,029 리뷰

2024으뜸 시설

Very good hotel, professional staff!

트립어드바이저 평점 5.0/5

912marh TripAdvisor 인증 리뷰

This hotel is just near the main train Hauptbahnhof station and is easily accessible from Vienna airport by train. The train leaves to/from airport and arrives in 15 minutes and the fare is around 4 euros per adult. The surrounding area of the hotel is quiet and little noise was penetrating the windows. Novotel is just next to 3 star Ibis hotel of the same Accor chain, where we have stayed in previously and enjoyed it too. However, 4 star Novotel was more affordable for our accommodation this time. The online non-refundable rate even went down closer to the booking date, so it is advisable to monitor the prices before direct booking. This time we booked a family room for 2 adults and 2 kids for 2 nights. Arrived very early and thanks to the courtesy and professionalism of receptionist Vojtech we were given our room without extra costs. Even then the check-in took just a couple of minutes! The upper floors above 12 had somewhat better views, but you don't really stay in rooms, since you walk to Belvedere just a few blocks away or get to the metro in 2 minutes to reach the center of Vienna in a couple of minutes or depart elsewhere by train. Our family room was nice and beds were comfortable. The sofa bed for kids was large enough too. Breakfasts were quite good. Variety of food and not crowded space were enjoyable. There are also several nice options to eat just nearby - inside Hauptbahnhof, where one can also find several stores of garments and Interspar food. Overall, it is a nice and modern hotel worth visiting and I would like to express my gratitude again to professional staff who are the strength of this Hotel.

Thank you so much for your detailed and positive review. We are thrilled to hear that our convenient location near the main train station and easy access to Vienna airport were beneficial for your travels. It’s great to know that you appreciated the quiet surroundings of the hotel and the proximity to the metro, making it easy to explore the city center. We’re also pleased that you found your family room comfortable, with enough space for both the adults and kids. It’s wonderful to hear that you enjoyed the breakfast variety and had a pleasant dining experience without the space feeling overcrowded. We truly appreciate your kind words about our team, especially Vojtech. We’re glad that his professionalism and courteousness helped make your early check-in seamless and stress-free. Thank you for recommending our hotel. We are so glad you had a positive experience, and we look forward to welcoming you and your family back in the future for another enjoyable stay. We hope to welcome you again soon. Best regards Christoph Reservation - Novotel Wien Hauptbahnhof

룸 컨디션에 만족

고객 평점 4.5/5

S. E. 가족 - 전체(All) 통지 확인

룸 컨디션이 만족스러웠습니다. 침대의 쿠션감도 좋았습니다. 다만 책상이 있었던것 같은데 없는 것이 아쉬웠습니다.

Thank you for your feedback. We are pleased to hear that you were satisfied with the condition of the room and the comfort of the bed. However, we regret that you noticed the absence of a desk and that the mug and teaspoon were not properly cleaned. Please accept our sincere apologies for these issues, and we will make sure to address them to improve our service. We hope to welcome you again soon. Best regards Christoph Reservation - Novotel Wien Hauptbahnhof

House keeping-door was not closed

트립어드바이저 평점 2.0/5

Angela T Couples - TripAdvisor 인증 리뷰

Disappointed with the house keeping for not closing the room door after cleaning my room till our return at night. This is a serious issue and should not have happened. Glad nothing was missing from my room as our luggage was closed and locked when we left our room. The management did not reply to my feedback or apologies after I left a review.

Thank you for sharing your experience with us. We are truly sorry for the incident with the housekeeping not properly closing your room door. We understand how concerning this must have been, and we take this matter very seriously. Your safety and comfort are our top priorities, and this situation is not reflective of our usual standards. We will address this issue with our housekeeping team to ensure that it does not happen again. Additionally, we apologize for not responding to your feedback earlier. This was an oversight on our part, and we truly regret any frustration this may have caused. We will make sure to improve our communication in the future. We appreciate your understanding and hope to have the opportunity to welcome you again soon under better circumstances. Best regards Christoph Reservation - Novotel Wien Hauptbahnhof

Location

트립어드바이저 평점 2.0/5

Yonnesyonnes Friends getaway - TripAdvisor 인증 리뷰

Next to station, well located. Booked for family room , they told me the sofa bed is for kids, smaller then single bed. They give me twins room which is a single bad. Second day I told them I’m gonna see how big the sofa bed, they showed me is a lot bigger than single bed. Finally moved to family room. Not sure what game they play…

Thank you for your feedback. We apologize for the confusion regarding your room allocation. We understand that the room situation was not clear at first, and we appreciate your patience in allowing us to resolve this. Our goal is always to provide the best experience for our guests, and we’re sorry for the inconvenience caused. We will take this as an opportunity to improve communication within our team. We hope to welcome you again soon. Best regards Christoph Reservation - Novotel Wien Hauptbahnhof

위치가 ㅎ한상

고객 평점 5.0/5

송영식 가족 - 전체(All) 통지 확인

사우나 시설 굳, 위치가 너무 좋음

Thank you for your feedback! We're glad to hear that you enjoyed the sauna facilities and the great location of the hotel. We hope to welcome you again soon! Best regards, Christoph Reservation - Novotel Wien Hauptbahnhof

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,155 리뷰 9.6/10 위치
  • 1,962 리뷰 7.4/10 객실
  • 1,533 리뷰 8/10 서비스
  • 45 리뷰 6.1/10 인터넷 가격
  • 1,072 리뷰 8.6/10 조식
  • 836 리뷰 8.3/10 청결도
  • 162 리뷰 8.3/10 웰니스 센터

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