ibis Styles Luzern City oteli 3 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.0/5 3.110 görüş

ALLSAFE onaylı otel

Bilgi mesajı

+ 13 Hizmetler

Otel ekstraları

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the middle of the city of Lucerne

  • Escape Room game in hotel (charges apply)

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Otelin konumu

ibis Styles Luzern City

Friedenstrasse 8
6004 luzern
swıtzerland

Faks: (+41)41/4184818

Check in başlangıç saati: 15h00

Check out bitiş saati: 12h00

  • Uçakla

    ZURICH AIRPORT 66km / 41,01 mil mesafede

  • Trenle

    LUZERN 1km / 0,62 mil mesafede

  • Trenle

    LUZERN SGV 1,5km / 0,93 mil mesafede

GPS:47.056835, 8.311907

Otel servisi

Check in başlangıç saati: - Check out bitiş saati:

Özetle
  • Klima
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları

BAR Sözleşmeye bağlı olmayan fotoğraf

Take a moment to relax with a drink and a light snack.

Konaklama olanaklarımız

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 5

  • Maksimum büyüklük: 240

  • Maksimum kapasite: 240 kişi

  • Maksimum ziyafet kapasitesi: 100 kişi

Daha fazlasını öğrenin

ibis Styles Luzern City
oteli için konuklarımızın yorumları

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama 4.0/5

3.110 görüş

TripAdvisor Derecesi 3.5/5

1.086 görüş

Great customer service and location

Tripadvisor puanı 5.0/5

michaelsY3373UU 29/10/2021 TripAdvisor onaylı yorum

The hotel is only a 15 to 20 minute walk from the train station. It’s right in town close to everything you want to see. The staff and service is excellent. They are very helpful and patient. The breakfast was good.

Dear michaelsY3373UU, Thank you very much for staying with us and for sharing your positive experiences. We are delighted you found our staff helpful and friendly during your stay with us and for the services we offered you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do hope we will have the opportunity to welcome you back again when next visiting Lucerne. Best regards, S. Samil Benli - General Manager

Amazing rooms, clean, great staff hospitality

Tripadvisor puanı 5.0/5

116amir 23/09/2021 TripAdvisor onaylı yorum

The staff was great specially Sara at the front desk Breakfast was delicious Rooms are very clean Location is exquisite a few minutes exactly eight minutes from the central station The overall stay was very nice

Dear 116amir, Thank you very much for staying with us and for sharing your compliments to our Team Leader Sara. It makes us truly happy to read, that you had a nice stay and enjoyed our breakfast buffet. Hopefully you had also had a wonderful time in our beautiful city. We all look forward to welcome you very soon again. Sincerely, S. Samil Benli

Trip in Luzern

Tripadvisor puanı 3.0/5

Francois L 31/07/2021 TripAdvisor onaylı yorum

+ Big room + Personal (use French too) + Situation in the city - little step between bedroom and bathroom - light in the bedroom - no harmonisation in welcome drinks in Accor group - Temprature right (32° C)

Bonjour Francois L, Nous vous remercions de l'avis que vous avez laissé sur Tripadvisor. Je suis ravi de savoir que vous avez apprécié notre emplacement central et l'assistance de notre personnel. En même temps, je voudrais m'excuser car vous n'étiez pas entièrement satisfait de l'équipement de la salle. Nous espérons vous accueillir à nouveau très bientôt et vous offrir un meilleur séjour que celui-ci. Meilleurs Salutations, S. Samil Benli - Directeur

Great and affordable place in Lucerne

Tripadvisor puanı 4.0/5

et3rn4lw1nd 20/02/2020 TripAdvisor onaylı yorum

Great place and comfortable! The price is also affordable compare to other big hotels in Lucerne. The only problem is only the shower water temperature is not consistent, sometimes it become very very hot.

Dear et3rn4lw1nd, Thank you very much for your review and your lovely words on Tripadvisor. I am happy to see that you were satisfied with our services provided. We will check the issue with the water temperature immediately and solve this issue. Hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

Location!

Tripadvisor puanı 4.0/5

mikelN3582ZG Couples - 20/12/2019 TripAdvisor onaylı yorum

Nothing special about the hotel, as mentioned by many others before, it is a bit dated. But it worked just fine for us, friendly and helpful staff and everything worked. The location of the hotel is very good and most attractions are within easy walking distance. We will stay at the Ibis Styles again.

Dear mikelN3582ZG, Thank you for choosing and reviewing our hotel. I'm happy to hear you appreciated our central location also our friendly staff. We look forward to your next visit and wish you all the best for the new year. Best Regards, S. Samil Benli - General Manager

Run down and dusty

Tripadvisor puanı 2.0/5

Ryan H Couples - 13/11/2019 TripAdvisor onaylı yorum

I booked for 3 nights in this hotel but ended up only stayed for one night. Moved to another hotel as I felt this hotel is very run down and not as shown in the photos. Amenity is too basic. No extra pillows. Felt the balcony is insecure as anyone can come over and the room is not soundproof. It is also a bit far from train station. Have some variety of breakfast but the taste is just average.

Dear Ryan H Thank you for taking the time to tell us about your experience. Please accept my sincerest apologies for any inconvenience you encountered. I do appreciate your feedback, which is most valuable to us. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Sincerely, S. Samil Benli - General Manager

Thin walls

Tripadvisor puanı 3.0/5

723dee Solo travel - 04/09/2019 TripAdvisor onaylı yorum

Cons:Was unable to sleep entire trip because the walls are very thin, and you can hear people talk in Hallways and slamming doors. Pros: nice breakfast, decent location, easy access to transportation.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicolette Deutschmann

Excellent Stay, with Great Vegetarian Breakfast

Tripadvisor puanı 5.0/5

deeptimangtani Family - 05/08/2019 TripAdvisor onaylı yorum

We requested for a nice room, and got the best one with balcony on the top floor, thanks to Vanessa from the Front Office and the Housekeeping team who quickly arranged it for us. Beds were extremely comfortable and rooms perfectly cleaned. The best thing was the breakfast which served vegetarian food separately with a lot of veg options. Great location as well, 10 to 12 minutes walk from the Luzern station Excellent value for money compared to other nearby hotels in Luzern, where stayed before. We will surely stay again !!

Dear deeptimangtani Thank you for your 5 star review which we appreciate. We are delighted you found our staff helpful and friendly during your stay with us and the provided room meet up your expectations. Thank you very much too for your Feedback to our breakfast buffet, we are happy, that you have enjoyed it. We look forward to welcoming you back when next visiting Luzern with sunny regards! Christian Roland Front Office Manager

Central location

Tripadvisor puanı 4.0/5

vanhelZ1ng Friends getaway - 10/07/2019 TripAdvisor onaylı yorum

Lovely hotel in the centre of the city. Helpful staff, perfect clean rooms with comfy beds and a quality breakfast. On street parking for our motorcycles. Easy check in and out. Very handy for walking straight into Lucerne too.

Dear vanhelZ1ng, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely and honest feedback. Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Lucerne. Best regards, S. Samil Benli - General Manager

A lovely hotel in Luzern

Tripadvisor puanı 5.0/5

icecream105 Couples - 02/06/2019 TripAdvisor onaylı yorum

We had a lovely stay at this hotel in Luzern. Although it's just one night there, the hotel has kindly upgraded us to one of their largest room for celebration. Check-in was very smooth and the male staff at reception was helpful and kind. We were provided 'welcome drink' at the bar. The room was located on the highest floor with a nice balcony. We could enjoy and relax at there. The hotel was so dedicated and prepared a nice chocolate for welcoming us. We tried the breakfast at the restaurant. It offered a great variety of local cuisine. We loved the cozy environment there. One final comment is that the location of the hotel. It is near the scenic spot such as the Lowendekmal. Overall, I would recommend this hotel to travellers.

Dear icecream105, What a great pleasure and happiness for us to see your lovely words to your recent stay in our hotel. I thank you very much on behalf of my whole team for sharing your experience with us. It's also nice to see, that you enjoyed the time at the balcony and also the chocolate which my staff has organised for you. As I see your nickname, we will provide you Ice Cream next time :) We thank you very much once more and hope to welcome you very soon again in Lucerne at the hotel Ibis Styles City. Sincerely, S. Samil Benli - General Manager

Great hotel at a very good price

Tripadvisor puanı 5.0/5

scoot1404 Couples - 30/01/2019 TripAdvisor onaylı yorum

stay here for 3 nights in January. Great position only a 8 minute walk from the main train station.The room was nice and warm with a great bathroom.Breakfast was great with a good selection of hot and cold foods.The staff are very friendly.Would stay here again.

Dear Scoot1404, thank you for your kind review. I'm happy to hear you enjoyed your stay with us and that you would like to come back. Best regards, Florian Kretzschmar

Standard clean room and friendly staff

Tripadvisor puanı 4.0/5

MarkS712 Couples - 21/11/2018 TripAdvisor onaylı yorum

This hotel is a standard Ibis hotel with clean room and friendly staff. Breakfast was also standard, niothing out of the ordinary. If you are looking for a standard room, then this hotel fits the bill. There is nothing luxurious here.

Dear Mark S, Thank you for taking the time to share your rating with us. We hope to welcome you back to our ibis Styles Lucerne City very soon! Sincerely, Christian Roland Front Office Manager

A very comfortable stay at the Ibis Styles hotel at Luzern

Tripadvisor puanı 4.0/5

stephen b Friends getaway - 15/11/2018 TripAdvisor onaylı yorum

A very conveniently located hotel close to the train station, walking distance to most of the city center attractions, The room decor is very nice and vibrant, great staff at the front desk. Comfortable rooms good choice at breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolette Deutschmann

Very basic hotel

Tripadvisor puanı 3.0/5

Mmmcn Family - 06/11/2018 TripAdvisor onaylı yorum

Excellent breakfast, especially the croissants Excellent service at the restaurant.Room acceptable (although small compared to others in the same floor), but the queen bed next to the wall was extremely uncomfortable.Size of the bathroom was good.Dirty carpet throughout the corridors

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicolette Deutschmann

Resepsiyondaki görevli ilgisizdi

Avis müşterileri puanı 2.5/5

Oğuz O. T. Çiftler - 27/09/2018 ALL için doğrulanmış yorumlar

Akşam saatlerinde tesise giriş yaptık. Resepsiyonist kıyafeti uygun değil. Cevapları son derece kibir yüklüydü. Otel ödemesini yapmamış olsak terk etmeyi düşündük. İsviçre’de geçirdiğimiz 4 gecenin en kotu deneyimiydi.

Sayın Oguz t., ibis Styles Luzern City ‘da gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Öncelikle, kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizden özür dileriz. Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alındığını bildirmek isterim. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız. Saygılarımızla, Nicolette Deutschmann Assistant to the General Manager

Excellent location

Tripadvisor puanı 5.0/5

katherineandmarcog Couples - 31/08/2018 TripAdvisor onaylı yorum

Excellent location for our purposes. Close to bus stop, and restaurants close by.Delightful staff on reception. Thank you!Breakfast was a bit chaotic. Had the impression that staff were not keeping up with replenishing supplies, and clearing away - but that's understandable when there are a lot of guests coming there at the same time.

Dear katherineandmarcog, Thank you for your great review. Its always a pleasure for the team to receive just a nice review. Thank you for your feedback regarding the breakfast, it is true that sometimes we have a few groups at the same time and its quite busy. Therefore the team informed the clients for the best time to enjoy the breakfast.We hope to welcome you again. Kind regards, Florian Kretzschmar

Recommend this hotel.

Tripadvisor puanı 4.0/5

VishnuG169 Family - 24/08/2018 TripAdvisor onaylı yorum

We recently visited Luzern (July/August 2018). The hotel was nice, the room was clean, and plenty of restaurants nearby. Very close to Chapel Bridge, Lion Monument (within walking distance) and Luzern Station (Amazing). They do not have A/C, but have Air cooler system (not very effective though), but staff was nice and helpful, they provided us with extra table fans. They do not have fridge/mini-fridge (refrigerators) or even microwave in the room. The front desk staff was nice and gave us ice cubes everyday we stayed there in bowls :)The breakfast was nice, except was very crowded. Looks like tour operators also use this place to book hotels for their guests. This hotel needs to staff more employees during breakfast to guide the guests, we noticed that some of the guests used their hands to take food from the trays instead of using serving utensil (though there was plenty of utensil kept for serving).Overall we enjoyed our trip, worth staying here, definitely recommend this hotel.

Dear Vishnu G, we appreciate to see that you enjoy your stay with us. Thank you for your kind review. We hope to welcome you again. All the best, kind regards Florian Kretzschmar

Unglad stay

Tripadvisor puanı 2.0/5

rp0nce 23/08/2018 TripAdvisor onaylı yorum

Rooms and the building deteriorated, people not trainned in the reception, not considering loyalty members, bar closed all the time, probably to save expenses.Very expensive for the service offered..

Dear User rp0nce, thank you for your review. At ibis styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is true that the Bar was closed due to a Group Even which took place in our hotel. In the meantime our Bar is open every afternoon and our team looking forward to welcome our clients. Best regards, Florian Kretzschmar

2 night stay in Luzern

Tripadvisor puanı 2.0/5

richmelville Family - 12/08/2018 TripAdvisor onaylı yorum

The rooms were unsatisfactory. In the first room we were given, the curtain was falling off the rail, and the vinyl floor was very stained. I would not expect a vinyl floor in an IBIS Styles bedroom. The lobby area was dull and the breakfast facilities were adequate. Overall, having experienced other IBIS Styles hotels, this one fell way short of expectations and I consider it poor value for money. Location was a plus.

Dear richmelville Thank you for taking the time to tell us about your experience at our ibis Styles Lucerne City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do have rooms with vinyl and with carpet, if you prefer one of the both, just ask our reception team to change the room. Once again, we thank you and hope to win back your trust. with best regards from Lucerne Christian Roland Front Office Manager

Stopover in Lucerne

Tripadvisor puanı 2.0/5

Louise365 Family - 20/05/2018 TripAdvisor onaylı yorum

To be honest we were disappointed with this hotel. It didn't achieve the standards of the other Ibis and Ibis Styles hotels that we've stayed in recently. Rooms were very spartan, with no carpet. Bathroom was small and basic and we found hair on the towels which suggests they hadn't been changed from the last guest. Breakfast was chaotic due to two coach parties being on site. There was only just enough food to go around. On a more positive note the staff were very helpful and pleasant, though in summary I wouldn't recommend this hotel and wouldn't stay here again. It is not good value and there's no excuse for lack of cleanliness.

Dear Louise365 Thank you for taking the time to tell us about your experience at our ibis Styles Lucerne City I'm sorry to learn our breakfast restaurant / buffet and the towles in our rooms didn't meet up to your expectations. We will look into our breakfastroom & buffet and see if we can make any improvements. the housekeeping Manager is already informed regarding your comment regarding the towles. Once again, we thank you and hope to win back your trust. Christian Roland Front Office Manager

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