Dear Agatino F., Thank you for taking the time to share your experience regarding your recent stay with us. We are truly disappointed to learn that the cleanliness of the room and bathroom did not meet your expectations. Our priority is to ensure high standards of hygiene and comfort and your comments have been shared with our team to ensure our standards are upheld. By any chance, did you report this issue to our reception team? Our friendly team is available 24/7 and happy to rectify any issues encountered during your stay. We strive to provide an enjoyable and welcoming experience to all guests, and we hope that apart of these issues, your stay was satisfactory. We sincerely hope to have another opportunity of welcoming you back in the future, and provide you with an experience we aim for. Warm regards, Myrto Front Office Supervisor

Dear Silvano, Thank you for taking the time to share your experience regarding your recent stay with us. We are pleased to know that you appreciated our location, which is indeed one of the strengths of our hotel. However, we truly regret to learn that your stay did not meet your expectations regarding the quality of the room and the services offered. We are disappointed for the inconveniences you encountered, including issues related to maintenance and cleanliness. These aspects are indeed a priority to us, and certainty do not reflect the standards we aim to provide. Your feedback is essential for us, as it helps us identify areas where we can improve. We would like to thank you again for your feedback and hope that you might give us a second opportunity in the future to provide you with a more enjoyable stay. Warm regards, Myrto Front Office Supervisor

Dear Elisiana, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found our staff kind, particularly Giulio, and your lovely words will be shared with the team. However, we regret to know that your overall stay was not satisfactory. Cleanliness is a priority to us, and rest assured your feedback will be shared with our housekeeping team to ensure our standards are upheld. We also regret to learn that your room did not meet your expectations regarding the room amenities and you feedback will be shared for future improvements. Should you decide to give us another opportunity in the future, we'd love to have the chance of providing you an improved experience. Warm regards, Myrto Front Office Supervisor

Dear Federica, Thank you for sharing your experience regarding your previous stay with us. We are pleased to know that you appreciated the professionalism of our staff. We take pride in their excellent customer service, and your kind words are greatly appreciated. We regret for the issues encountered regarding the lack of counter space in the bathroom. In regards to the slippery floor, please note bath mats are available upon request in our 24/7 reception desk. Being located right in the heart of the city center, unfortunately not all rooms will have a city view. We value your understanding, and in the future, we'd appreciate being informed regarding any view/room preferences. We hope to have the pleasure of welcoming you back again for a 10/10 experience. Best regards, Myrto Front Office Supervisor

Dear Silvia, Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret for the misunderstanding regarding the cleanliness of your room, which did not meet your expectations. We wish to assure you that the comfort of our guests and room cleanliness are a priority for us, and it certainty does not reflect the standards we aim for. We take pride in our tasty and well varied breakfast, and we're surprised to hear that it did not fully meet you expectations, however your recommendations are truly appreciated. Should you decide to give us another chance in the future, we'd love to have the opportunity of welcoming you back for an improved experience. Warm regards, Myrto Front Office Supervisor

Dear Monika K., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and the friendly service provided by our team. Your comments will be noted as we continuously strive to enhance our guests' experiences. We hope to welcome you back in the future for an even more enjoyable stay. Best regards, Elizabeth - FO Team Leader ibis Edinburgh Centre South Bridge - Royal Mile

Hi Pietro! Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and had a wonderful experience with our breakfast offerings. It is our aim to provide our guests with a memorable stay, and your feedback reinforces our commitment to excellence. Goodbye and best regards, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear Raffaella, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location to be convenient and our hotel welcoming. We look forward to welcoming you back in the future :) Best regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Alberto, Thank you for your kind review highlighting our convenient location and the comfort of your stay. We appreciate your feedback regarding the breakfast, as we strive to enhance our offerings. It is gratifying to hear that you enjoyed the Haggis and found our staff accommodating. Your insights are invaluable to us as we continuously seek to improve our services :) Best Regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Marco C., Thank you for taking the time to share your positive feedback regarding your stay with us. We are delighted to hear that you appreciated our ideal location, which allows guests to explore the vibrant surroundings of Edinburgh effortlessly. Your satisfaction is our priority, and we hope you enjoyed all that our city has to offer during your visit. We hope to see you again soon! Best regards, Elizabeth - FO Team Member ibis Edinburgh Centre South Bridge - Royal Mile

Gentile Sabrina L., La ringraziamo sinceramente per le sue gentili parole riguardo al suo soggiorno presso il nostro hotel. Siamo lieti di sapere che ha apprezzato la pulizia, l'accoglienza del nostro personale e le comodità offerte. È nostro obiettivo garantire un'esperienza confortevole e accogliente per tutti i nostri ospiti, e ci fa piacere che abbia trovato utili i servizi come il ritiro dei bagagli e la ricarica dei dispositivi. Speriamo di rivederla presto. Cordiali saluti, Gary Front Office team ibis Edinburgh Centre South Bridge - Royal Mile

Hi Giulia, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location and enjoyed the breakfast offerings. Our staff takes great pride in providing excellent service, and it is gratifying to know that they made a positive impression on your experience. We appreciate your comments about the room size and amenities, as they help us continually improve our services. Goodbye and best wishes, Yvonne ibis Edinburgh Centre South Bridge - Royal Mile

Dear guest, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. This certainty does not reflect the standards we aim for. By any chance did you contact our 24/7 available reception during your stay? Our friendly team is always here, and we would have appreciated being given the opportunity of rectifying any issues encountered. For example, providing a room move if available, to ensure your comfort. Should you give us another opportunity to welcome you back again in the future, we'd love to have the chance of providing you with an improved experience. Warm regards, Myrto Front Office Supervisor

Dear Massimo M., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found your experience comfortable and appreciated our services. It is our mission to provide a welcoming environment for all our guests, and your feedback is invaluable in achieving this. We look forward to welcoming you back in the future. Best regards, Elizabeth - FO Team Member ibis Edinburgh Centre South Bridge - Royal Mile

Dear Maria, Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you had a perfect experience and found our location to be convenient. It is also gratifying to know that our team provided you with the professionalism and courtesy we strive for. Your positive feedback is greatly appreciated and serves as a motivation for us to continue delivering exceptional service :) Kind Regards, Violeta ibis Edinburgh Centre South Bridge - Royal Mile

Dear Amina P., Thank you for sharing your experiences regarding our hotel. We are pleased to hear that you appreciated the strategic location and the facilities. We sincerely regret that you found the cleaning to be inadequate in relation to your expectations. We are committed to maintaining high cleaning standards and welcome any feedback to improve our services. Sincerely, ibis Edinburgh Centre South Bridge - Royal Mile

Hello Marianna! Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you appreciated our exceptional location and the cleanliness of our rooms. Your comments about the absence of shower caps and additional bathroom accessories have been noted. We strive to provide a streamlined experience, and your input is invaluable in helping us understand our guests' needs! Best wishes, Yvonne :) ibis Edinburgh Centre South Bridge - Royal Mile

Dear Fabio B., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our central location, the attentive service from our staff, and the variety of our breakfast offerings. Your feedback about the electrical outlets in the room has been noted, and we appreciate your insights as they help us enhance the experience for our guests. We look forward to welcoming you back in the future. Best regards, Giulio ibis Edinburgh Centre South Bridge - Royal Mile