Thank you, Simone, for taking the time to write such a detailed review for us. We are always extremely interested in hearing our guests' feedback, as it allows us to keep improving the quality of our services and facilities. We are grateful for your special mention to our staff. We hope that you visit us again whenever you are in Edinburgh. Sincerely, Daniela Front Office Manager

Dear Luigi P., Thank you for taking the time to provide feedback regarding your recent stay with us. As a member of our loyalty programme, ALL, your feedback holds a special value to us, and we appreciate your willingness to complete the survey. We're delighted that you've chosen us from the various choices in Edinburgh, and it brings us joy to know that you enjoyed your stay with us. Your positive feedback matters, as we consistently strive to deliver outstanding hospitality and craft unforgettable guest experiences. If it’s not too much trouble, would you mind sharing your review on TripAdvisor or Google? That would only take two minutes and I can assure you, our whole team, including myself, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our lovely hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Sincerely, Alexandru Sfarlea Assistant Front Office Manager | Novotel Edinburgh Park Hotel

Dear Adelmo,  We are grateful to you for taking the time to share your feedback. Thank you for your loyalty to the Accor & Novotel brands, it sounds like you know us well and that you enjoy staying in these properties.  Please know that your feedback is extremely useful and valuable. I will share your comments with our Housekeeping department.  We take feedback from our guests extremely seriously.  We hope you give us another chance in the future.  Sincerely, Daniela Front Office Manager

Cara Alla,  Grazie per i gentili commenti riguardo al tuo recente soggiorno al Novotel Edinburgh Park.  Mi dispiace che il tuo soggiorno con noi di recente ti sia sembrato caro. Capisco il tuo punto di vista.  Siamo ora all'inizio di giugno, il che significa che la stagione estiva intensa è iniziata in Scozia. Questo fatto, insieme a una maggiore richiesta dei nostri servizi, fa aumentare le nostre tariffe. Posso vedere nel sistema che sei stata da noi durante un fine settimana alla fine di maggio, il che contribuisce ad aumentare le tariffe. Ciò è dovuto al fatto che questa data segna l'inizio delle vacanze scolastiche in alcune parti del Regno Unito. Sfortunatamente, non disponiamo di camere triple in hotel. Siamo trasparenti riguardo al tipo di sistemazione che una camera familiare comporta, ovvero un letto Queen size e un divano letto.  Forniamo accappatoi e pantofole solo nelle camere Executive - tuttavia, il nostro team può anche fornirli su richiesta in base alla disponibilità.  Ci dispiace che in questa occasione ti abbiamo delusa. Speriamo di rivederti in futuro.  Cordiali saluti, Daniela Front Office Manager

Dear Franco, Thank you for taking the time to share such kind feedback regarding your recent stay with us at Novotel Edinburgh Park! We are so happy to hear that we managed to make such a positive impression. We hope that you return to us in the future for another great visit. Sincerely, Daniela Front Office Manager

Caro Danilo, Ti ringraziamo a nome di tutto il team per aver dedicato del tempo a condividere la tua recensione con noi. Siamo estremamente felici di sapere che sei stato soddisfatto del livello di servizio ricevuto in questo hotel. Grazie per averci visitato dall'Italia. Speriamo che torni da noi in futuro per un altro piacevole soggiorno. Cordiali saluti, Daniela Front Office Manager

Dear Alina, Thank you for your fantastic ratings and comments for us! I can see that the team made such a positive impression, particularly Valentin. Please consider leaving a wee review for Vali on TripAdvisor, by clicking on: https://www.tripadvisor.com/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html This would really mean so much to him. Thank you Daniela Front Office Manager

Thank you for taking the time to leave this great review - we are all very glad to hear that you were impressed with the hotel, especially with Adriana's attention. I would like to reassure you that we will share your feedback with our Executive Management board, as we are always looking for ways we can keep improving the level of service that we provide. If you could leave a little 5-star review on Google for Adriana, I think she would really appreciate this :) Grazie! Daniela Front Office Manager

Thank you, Paola, for these lovely comments and your perfect rating following your stay with us. We hope that you come back to us many more times in the future. Sincerely, Daniela Front Office Manager

Caro Francesco, grazie per la tua gentile recensione. Siamo felici di sapere che hai apprezzato il tuo soggiorno. La nostra receptionist Adriana (la signora con i capelli rossi) è felice di sapere di aver fatto una buona impressione. Speriamo che tu possa soggiornare nuovamente da noi in futuro. Cordiali saluti. Daniela Front Office Manager

Dear Mario C., Thank you for taking the time to provide feedback regarding your recent stay with us. As a member of our loyalty programme, ALL, your feedback holds a special value to us, and we appreciate your willingness to complete the survey. We're delighted that you've chosen us from the various choices in Edinburgh, and it brings us joy to know that you enjoyed your stay with us. Your positive feedback matters, as we consistently strive to deliver outstanding hospitality and craft unforgettable guest experiences. If it’s not too much trouble, would you mind sharing your review on TripAdvisor or Google? That would only take two minutes and I can assure you, our whole team, including myself, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our lovely hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Warm regards, Alexandru Sfarlea Front Office Assistant Manager

Dear Maura I., Thank you for taking the time to provide feedback regarding your recent stay with us. As a member of our loyalty programme, ALL, your feedback holds a special value to us, and we appreciate your willingness to complete the survey. We're delighted that you've chosen us from the various choices in Edinburgh, and it brings us joy to know that you enjoyed your stay with us. Your positive feedback matters, as we consistently strive to deliver outstanding hospitality and craft unforgettable guest experiences. If it’s not too much trouble, would you mind sharing your review on TripAdvisor or Google? That would only take two minutes and I can assure you, our whole team, including myself, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our lovely hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Warm regards, Alexandru Sfarlea Front Office Manager

Dear Elisabetta P., Thank you so much for sharing your feedback about your stay at Novotel Edinburgh Park. We're always thrilled to receive positive feedback about our restaurant, and I will gladly pass along your kind words to our team. I know they will be encouraged by your appreciation as we strive to continuously improve the quality of our services. Indeed we have some new staff members and they get our full support in developing, we appreciate your feedback, and we will use it to improve our quality. We look forward to welcoming you back and hope your next visit will be even more enjoyable. Thank you once again for your valuable feedback. Warm regards, Alexandru Sfarlea Front Office Manager

Dear Ivano B., Thank you so much for sharing your thoughtful comments about your stay at Novotel Edinburgh Park. We're always thrilled to receive positive feedback, and I will gladly pass along your kind words to our team. I know they will be encouraged by your appreciation as we strive to continuously improve the quality of our services. We've also shared your feedback with our management team, who will thoughtfully consider it as we work towards enhancing our guests' experiences. We look forward to welcoming you back and hope your next visit will be even more enjoyable. Thank you once again for your valuable feedback. Sincerely, Alexandru Sfarlea Front Office Manager | Novotel Edinburgh Park Hotel

Dear Monica, Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you and your family had a great stay at Novotel and that our convenient location and excellent breakfast made a positive impression. It’s always a pleasure to know that our guests, especially our younger ones, felt comfortable and enjoyed their time with us. If you have a moment we would be grateful if you could share your experience on other platforms as well, such as TripAdvisor, Google. Here are some quick links for your convenience: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS https://bit.ly/3O4dJFJ Your recommendation means the world to us, and we truly hope to welcome you and your daughter back again for another memorable stay in the near future. Warmest regards, Roxana Front Office Assistant Manager

Dear Marco P., Thank you so much for sharing your delightful feedback with us! I’m thrilled to hear that you had such a positive experience during your recent holiday trip to Edinburgh and that our hotel’s location and staff made your stay even more enjoyable. Our team takes great pride in ensuring that our guests feel welcome and well cared for, so it’s fantastic to hear that you found our staff to be courteous and friendly. I’ll be sure to pass on your kind words to the entire team, as I know they’ll be pleased to hear how much you appreciated their service. We’re also happy that you enjoyed the food! Our restaurant team works hard to offer a variety of delicious options to suit all tastes, and it’s always rewarding to hear that our guests had a great dining experience. Can I kindly ask you please to copy this review on our TripAdvisor or Google page as well? That would only take two minutes and I can assure you, our whole team, including myself, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our fantastic hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Thank you once again for choosing to stay with us and for taking the time to share your thoughts. Should your travels bring you back to Edinburgh, we would love to welcome you again for another wonderful stay Warm regards, Roxana Front Office Team Leader

Dear Bianca l., Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your stay with us and found our rooms clean and our amenities to your liking. We strive to provide a comfortable and enjoyable experience for all our guests, and it is wonderful to know that we succeeded in doing so during your visit. Could I please ask you to copy this review on our TripAdvisor or Google page as well? That would only take two minutes and I can assure you, our whole team, including myself, would really appreciate it. TripAdvisor and Google helps us to gain visibility and spread the word about our lovely hotel. Please find the link to our TripAdvisor page below: https://www.tripadvisor.co.uk/Hotel_Review-g186525-d679449-Reviews-Novotel_Edinburgh_Park-Edinburgh_Scotland.html#REVIEWS Please find the link to our Google page below: https://bit.ly/3O4dJFJ Other than that, we hope to have the pleasure of welcoming you back again in the near future! Warm regards, .Roxana Front Office Team Leader