Mercure Kooindah Waters Central Coast 4 stelle

The room itself was very clean, tidy and spacious. The staff were warm, friendly and helpful upon arrival. The bathroom was well appointed with all the usual products provided. Unfortunately though, the a/c was not functioning correctly so the room was actually quite cold.

Property was average value for money. $500 a night for a 2 bedroom room (was a weekend). Showers mouldy. One shower head doesn’t work, wifi doesn’t work in bedrooms, loose toilet seats. Sloppy rooms for the money. Communicated concerns to start on checkout, the receptionist didn’t seem to really care. Minimal choice of hotels in that area unfortunately. Classic Accor.

Great stay. Very friendly team and great place. Rooms are very spacious and also very clean. Restaurant and bar very modern and team was very helpful and friendly. Parking was easy to find. Highly recommend this beautiful located hotel and again great hotel.

Except the service at reception everything else was badly presented and serviced Room was spartan and not spotless , just topped and tailed Bar was slow and amateurish diverting all questions back to the manager The restaurant, has no idea of guest service. Told fully booked by one person and yet half filled, luckily we’re persistent . But I regretted that. The wait staff were hopelessly terrible. No idea. Table incorrectly set, orders forgotten, plates arrive no cutlery , drink waiter walks around but doesn’t actually ask or replenish. Same as the wait staff. The food was excellent, so full marks to the chef The breakfast was the worst breakfast I have ever had and compared to a vending machine standard if that. No assistance, no refreshing, basically no idea of service or standards. This was a sad experience The room blinds failed to block out with a 30cm gap on all 3 bedroom windows. Again a dismal apology of “sorry” Stay elsewhere if you can, there are to many negative experiences here

Wife and I stayed two nights over November in a one bedroom apartment, have read some of the not so good reviews disappointing but our stay was very enjoyable and a welcome break. Our room overlooked the practice putting green and busy pro shop in the mornings, we had a great time, the room was clean, bathroom a good size, shower over the bath which can be difficult as one gets older and not as flexible, comfortable bed, sitting lounge good arm chairs, table and chairs for four if needed, stove, large fridge, etc. Staff from reception through to restaurant wait staff and bar were fantastic, friendly and helpful. We enjoyed our evening meals, wine selection and breakfast albeit the bacon not pleasing both days, but otherwise fine, also eggs as you like available. Plenty of close by your room parking (not undercover) gardens very nice, pro shop also very good if required offering 50% discount on winter clothing sale, we took advantage. Overall a very pleasant stay and will stay again next year, we will request the same room. Thank you management and team for a great stay..