Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.3/5 346 reviews

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Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

Our accommodation(s)

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Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  346 reviews

TripAdvisor Rating  4.0/5  966 reviews

Well located & Well accommodated

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very good service and testy breakfast. Recommended fired Banana with Vanilla ice cream

Dear Natineeporn R., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management and Team Mercure Koh Chang Hideway

Perfect for vacations

Customer review rating 4.5/5

Jitlada Couples - Confirmed reviews ALL

Overall is great only if hotel can improve the water heater in the room to be warmer and more stable it will be perfect.

Dear Jitlada P., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management and Team

The best service

Customer review rating 4.5/5

Thitaporn S. Couples - Confirmed reviews ALL

I love this hotel and the service definitely makes it even more enjoyable. Although the property is a bit old but still acceptable, they got a really nice room and staffs are really nice and friendly. Super helpful! Will definitely come back here again.

Dear Thitaporn S., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Great location peaceful and quiet to relax and unwind

Customer review rating 4.5/5

G. K. Couples - Confirmed reviews ALL

Extremely satisfied with the room and services.

Dear K. G., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Friendly staff but old hotel

Customer review rating 1.5/5

Igor Families - Confirmed reviews ALL

We are staying 4 nights with family. Staff friendly and helpful. Rooms and facilities structures are old and need a real renovation . In the pool and beach area sun beds were in the end of life, not enough sun umbrellas. Restaurant menu low quality, breakfast poor choice.

Dear Igor K., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

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Other web-users rate our hotel

  • 346 reviews 7.5/10 Location
  • 770 reviews 6.7/10 Room
  • 687 reviews 7.2/10 Service
  • 28 reviews 6.2/10 WiFi
  • 355 reviews 7.1/10 Beach
  • 350 reviews 4.2/10 Cleanliness
  • 241 reviews 7.8/10 Breakfast
  • 229 reviews 4.9/10 Amenities

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