Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.2/5 347 reviews

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Mercure Koh Chang Hideaway - Image 1
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111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT, 23170 KOH CHANG, Thailand

Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool

  • "Business centre and meeting rooms "

  • 10:00-22:30 hrs. Room Service

Our accommodation(s)

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Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Telephone
Fax +66 39 619 108

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  347 reviews

TripAdvisor Rating  3.9/5  980 reviews

Useless and incompetent reception but nice people

Customer review rating 2.5/5

Vibeke S. Families - Confirmed reviews ALL

When the hotel is so isolated and in such a small "town", it is absolutely necessary to be able to withdraw and exchange money. This is not possible at the Mercure Hideaway. No one knows anything about their own surroundings - neither at the reception nor at the hotel itself, which means that as an ignorant tourist you visit attractions outside of opening hours. Example: My family wanted to go to Bangbao to shop in the small shops on the pier and ordered a taxi at the reception for 6:30 PM, even though the shops' opening hours are from about 12 PM to 6 PM - therefore they unnecessarily spent their time and not least 2 x 1000 baht on this strange trip. Example: I tried to book a minivan directly from the hotel to Bangkok Airport, but was referred to the hotel's tour manager just outside the hotel - the manager's answer to my inquiry (he was sleeping on the floor when I approached him) was that nowhere on the island could transport to Bangkok Airport be found at times other than 6:30 PM. 08:30 AM. I was supposed to leave at the earliest at 03:00 PM and went straight out onto the street and found a taxi driver who immediately provided me with the desired transport. In short - very nice staff at the hotel, but incompetent and a reception with at least 4 people present, where they could only give us our bill, which we could then pay and call for a local taxi - really too bad for such an expensive hotel with very expensive food and drinks.

Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Mercure KCH H - Misleading the customer

TripAdvisor rating 2.0/5

juliacsefalvay2020 Friends getaway - TripAdvisor review

We are a successful Travel Agency ( over 28 years ) so we know exactly what we are booking. We have stayed in Mercure / Accor hotels several times in the world, this has never happened before. Shame on Mercure Koh Chang Hideway. 1/ We booked 3 standard rooms - we read every room description. Unfortunately we didn't notice that there was no balcony ( only on site ) of course they couldn't change the rooms there because the hotel was full. Although we were angry, we accepted that we were careless and so we did not have a balcony. 2/ But the view and the windows we had were a disgrace to the hotel !!! The windows of the rooms were not transparent / 1 room was . but we were looking straight at a dirty roof and wall , half a meter from the window !!! This is not written anywhere in the room description. This is a total deception of the guest Like a travel agent (1 person of 6) we visit a lot of hotels every year to give our passengers an accurate picture. Mercure should be ashamed of itself because it has refused to even acknowledge compensation. At every workshop, at every trade meeting, at every tourism exhibition, we will publish long reports on Mercure's incorrect behaviour. Photos will be attached as evidence.

Basic hotel

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Hotel was ok. Our room 1401 location was not so good. It was close to sever and when we open our door to our terrace all the bad smell was in our room. Pool area was nice, but maybe there was something in the water because our daughter got some skin reaction from the water and she was not the only one. Gym was quite ok and it was perfectly located close to kids play area wich is good when you traveling with kids.

Dear Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Good place to celebrate our love

Customer review rating 5.0/5

Ekarin S. Couples - Confirmed reviews ALL

This is a place that hide away from outside but heaven exists

Dear Ekarin S. We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

Customer review rating 3.0/5

Debbie R. Friends - Confirmed reviews ALL

We liked our room on the infinity pool and the general layout of the property. We did not like the 3-for-1 cocktail hour concept, so opted to go elsewhere. Because our room tended to be cleaned late in the afternoon we were never present to get our beach towels refreshed so they became soggy and wouldn’t dry. Other resorts have a towel station where you can get a fresh one daily. The beach at the Mercure is not very nice. The sand is coarse and the water is a bit mucky. We have been moving around Thailand to different resorts throughout our holiday, and these differences can make an impact on the quality of the stay. Despite these complaints we did enjoy our 6 nights at the Mercure, but I would not return or recommmend.

Dear Debbie R. Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Koh Chang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

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Other web-users rate our hotel

  • 407 reviews 7.7/10 Location
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  • 36 reviews 4.4/10 WiFi
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  • 287 reviews 5.2/10 Amenities
  • 277 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.