Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.3/5 289 reviews

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Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

Our accommodation(s)

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Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  289 reviews

TripAdvisor Rating  4.0/5  965 reviews

Grateful to Staff

TripAdvisor rating 5.0/5

rachelsB1858WR TripAdvisor review

I was very lucky to encounter such accommodating staff during my booking process. Unfortunately I had to cancel due to personal circumstances and the staff were very communicative and accommodating even at the last minute. I would definitely recommend.

Dear RachelsB7858WR, We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichit Deachgamaheng Operation Manager Mercure Koh Chang Hideaway

Not quite friendly staff

Customer review rating 2.5/5

Annop J. Solo - Confirmed reviews ALL

- Front desk staff not quite friendly enough and didn’t provide more information when I asked for. I’ve asked for the details of spa package, she just directed me to the spa leaflet stand without any recommendation. - I have ordered a happy hour drink at the beach bar but the staff played Thai music which he asked his colleague to play with his favorite one. - I entered to the breakfast restaurant on the first day and the staff mentioned my stay was not included the breakfast then I showed them the booking email which the breakfast included. The senior staff allowed me to have breakfast first then they ran to the front deck to recheck. The second day, while I was entering the restaurant, again a staff informed me that my stay was not included the breakfast. She suddenly recognized me then she allowed me to have the breakfast. - A housekeeping didn’t change the bed sheet & pillow case on the second day. - I am impressed by the staff around the resort while I was walking in the resort, they greeted me and gave me the information that I asked for.

Dear Khun Annop J., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apichit Deachgamhaeg Operation Manager Mercure Koh Chang Hideaway

Perfect stay in paradise

Customer review rating 5.0/5

Perry N. C. Couples - Confirmed reviews ALL

We had a wonderful stay at this lovely resort. The accommodation was fantastic, the food great and the hospitality limitless.

Limitless hospitality in the perfect location

TripAdvisor rating 5.0/5

neilc319 Couples - TripAdvisor review

We had the perfect stay at this lovely resort. The accommodation was superb, the food excellent and the hospitality limitless. Thanks especially to the great Front Office & Restaurant teams and in particular Ms Chularat Prapedi for her many kindnesses. We’ll be back!

Well located, very good staff , clean resort

Customer review rating 5.0/5

Nk Friends - Confirmed reviews ALL

The resort was very good, also I appreciate staff who gave us upgrade to suit , I really enjoyed my upgrade thanks to koh chang hideaway team. On the beach very good location

Dear Khun Neeraj krub, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

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Other web-users rate our hotel

  • 312 reviews 7.3/10 Location
  • 676 reviews 6.1/10 Room
  • 605 reviews 6.5/10 Service
  • 29 reviews 4.8/10 WiFi
  • 313 reviews 6.8/10 Beach
  • 299 reviews 3.8/10 Cleanliness
  • 206 reviews 8/10 Breakfast
  • 206 reviews 5.2/10 Amenities

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