Mercure Koh Chang Hideaway 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 331 أراء

Mercure Koh Chang Hideaway - Image 1
Mercure Koh Chang Hideaway - Image 2
Mercure Koh Chang Hideaway - Image 3
Mercure Koh Chang Hideaway - Image 4

الوصف

خدمات الفندق الإضافية

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool

  • "Business centre and meeting rooms "

  • 10:00-22:30 hrs. Room Service

الإقامات المتوفرة لدينا

Take advantage of our Flight + Hotel offers

Discover

موقع الفندق

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

نظام تحديد المواقع العالمي (GPS):11.988336, 102.298261

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  331 أراء

تقييم TripAdvisor  4.0/5  979 أراء

it was not worth the money...

ملاحظة Tripadvisor 2.0/5

Joerg L تقييم TripAdvisor المعتمد

We have thought that we are coming into vacation in here. But we have been very disappointed. Booked a 124m² Villa with private pool and Yakuzzi. As we have checked in, there was a problem with American Express Card, which was rejected from their system. No problem, paid with VISA, even if AMEX was agreed before in reservation agreement. Having spoken with AMEX, which was a very expensive phone call to Germany, they have given information that Mercure terminal is not sending out any seller information or ID, so it was not a problem with AMEX, it was a problem with their terminal inside Mercure ! Might be they wanted to avoid because of higher commissioning rate and exchange rate with AMEX. Fully disappointed from the 124m² villa, this is only room with less than 80m², no seperate living or bedroom, even not a comfortable table or seating possibility within living room / bedroom. Within the first three nights, we could not sleep as because of the pump from the pool made a lot of noise ! This problem was solved on the fourth day from one of your technicians, pump was switched off. Swimming pool was dirty already before, but became more dirty now, so we could not use what we have paid for. In addition, water flow in bathroom basins was stocked, floor was wet all the time, also solved on fourth day from their technicians, but situation was ongoing all the time also with toilet. Warm water supply is also unacceptable, there is no warm water supply all the time, only for a few minutes within the morning or evening ! As we have have reported stucking toilet in the mornings, not flushing down, water is coming back, there was no reaction, so we had to use public toilet at the main swimming pool very often instead of our private. Further on, there is a lot of construction work noise around the villa every morning, banging at the walls, drilling, cutting works. This was not vacation, it was a nightmare we have paid a lot of money for for nine nights. Service at the beach bar is very good, but your kitchen is not able to deliver a simple burger menu as ordered three times ! Also noodles were delivered with rare meat. Was send back to kitchen and replaced, nice to have a discount on it, but we prefer to have dinner together and not alone… This place needs a lot of more maintenance… bathroom shower door handle with silicon and nearly falling down, Yacuzzi can not be used, electric control cabinet open, trash around swimming pool and in front of the entrance, swimming pool stairs and ceramics dirty… Not a holiday feeling ☹, respective not worth the money we have paid. Management was not interested in our claim which was done verbally and in a written for, did not receive any answer. They have only given a "discount" for a night which could not be used from us because of travel delays. Sorry to say after all: it was not worth the money and we have been very disappointed because of our private pool, Yacuzzi and also drainage stucks...

Kick back & relax

ملاحظة Tripadvisor 5.0/5

Kevin B تقييم TripAdvisor المعتمد

If you want to chill, this hotel takes relaxation to the next level. The hotel is in a quiet cove, immaculate beach. Ideal place to watch the sun go down, grab a drink from the bar & watch the amazing sunset from the cove. Reception make it very easy to check in/ out. Nothing is to much effort, just ask.

Dear L6661OMkevinb, Sawasdee Kha! Greeting from Koh Chang Island:) Thank you so much for your kind words and for taking the time to share your experience with us. Your gratitude means a great deal to us and serves as a reminder of why we are so passionate about creating memorable and caring experiences for our guests. We hope to welcome you back to our hotel in the near future:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Perfect stay

ملاحظة Tripadvisor 5.0/5

CarleeWilson Couples - تقييم TripAdvisor المعتمد

We had a wonderful stay here at the Mercure Hideaway. We got the private pool villa and it was absolutely fantastic. Room was massive, comfortable bed, great facilities in the bathroom and the outdoor area was perfect. The pool was so nice we loved every part of our stay. The private beach was just beautiful, so peaceful. We ate in the hotel a few times and food was very yummy. The staff all very helpful and friendly. Lots of great spots near by to eat as well. We will definitely be returning here.

Dear CarleeWilson, Happy New Years 2025! Thank you so much for your kind words and for taking the time to share your experience with us. Your gratitude means a great deal to us and serves as a reminder of why we are so passionate about creating memorable and caring experiences for our guests. We hope to welcome you back to our hotel in the near future:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

New Years

ملاحظة Tripadvisor 5.0/5

Rickiray تقييم TripAdvisor المعتمد

This was our Beach Front New Years and we were Very Happy with our choice. The Staff did an amazing job on the New Years eve party with an excellent fire works display and there was a huge assortment of delicious dishes to try for the buffet dinner. We loved sitting on the bean bags by the bar at the beach having drinks and watching what we voted was our favourite sunset on our Thailand trip. We are giving two thumbs up to the breakfast buffet with fresh selections and an excellent egg station. You could see some rough edges around the resort, you could also see some new construction, these did not impact our stay. Our room was very clean, staff were excellent and super helpful. I think if you look at the price point for this resort you are definitley getting value for your dollar.

Dear Rickiray, Happy New Years 2025! Thank you so much for your kind words and for taking the time to share your experience with us. Your gratitude means a great deal to us and serves as a reminder of why we are so passionate about creating memorable and caring experiences for our guests. We hope to welcome you back to our hotel in the near future:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

Great Pool Villa

ملاحظة Tripadvisor 4.0/5

Rubble-bubble Couples - تقييم TripAdvisor المعتمد

Really loved our stay, the pool villa was awesome and well worth it, very spacious and relaxing. So, congratulations on a great room. Check in was great, housekeeping efficient, but the waiting staff in the restaurant are very sad, like they don’t want to be there. The breakfast was very very poor, all the Asian dishes served were cold and tasteless, coffee was revolting, the only thing decent for breakfast was the omelette! And the service at the egg station was excellent! I’d really suggest not doing breakfast here as it’s not worth it.

Dear Rubble-bubble, Happy New Years 2025! Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 382 أراء 7.6/10 الموقع
  • 832 أراء 6.6/10 الغرفة
  • 754 أراء 6.7/10 الخدمة
  • 37 أراء 3.8/10 إنترنت
  • 415 أراء 7.4/10 الشاطئ
  • 360 أراء 4.9/10 مستوى النظافة
  • 272 أراء 7.7/10 الإفطار
  • 270 أراء 5.2/10 وسائل الراحة

مشغّل بواسطة Trustyou