Grand Mercure Apartments Magnetic Island 4 estrelas

Nota Tripadvisor 4.0/5 35 comentários

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Grand Mercure Apartments Magnetic Island - Image 1
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146 Sooning Street, Magnetic Island, QLD, 4819 MAGNETIC ISLAND, Austrália

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Localização do hotel

Grand Mercure Apartments Magnetic Island

146 Sooning Street, Magnetic Island, QLD
4819 MAGNETIC ISLAND
Austrália

GPS:-19.158526, 146.85648

Telefone
Fax +61 7 4758 1676

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Animais de estimação não permitidos
  • Transporte de ligação
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Salas de reunião
  • Propriedade 100% não fumadores

4 piscinas

Piscina Frente Mar (2) - Piscina Vista Mar (1) - Piscina Rooftop (1) - Banheira de Hidromassagem Aquecida Vista Mar (1)

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação do TripAdvisor  4.0/5  35 comentários

Fantastic stay at the Grand Mercure Apartments, Magnetic Island

Nota Tripadvisor 5.0/5

Linda M Família - Avaliação com certificação TripAdvisor

We thoroughly enjoyed our stay. The facilities are great, rooms are spacious and clean and there's four pools to pick from. Their customer service is excellent, I would like to make special mention of staff member Clare who is definitely an asset to the team at the Grand Mercure Apartments, Magnetic Island.

Nice views & great service

Nota Tripadvisor 4.0/5

AroundTheWorld1962 Romântica - Avaliação com certificação TripAdvisor

Spacious apartments with kitchen and a very nice view. Richelle and her team really did go the extra mile with an issue that we had (forgot our passport, credit cards and cash in the room, she noticed and moved heaven and earth to get it sent to Brisbane in time for our next international flight) and we can‘t thank her enough. All in all a nice accomodation that needs a little care and love here and there, but Richelle assured that a fresh management was tackling this

Magnetic Island Great Stay.

Nota Tripadvisor 5.0/5

37rossw Avaliação com certificação TripAdvisor

The rooms were all modern, clean and well equipped. We also found all the staff very pleasant and helpful. The hotel has 4 pools, 2 infinity pools facing the sea in front of buildings 4 and 5 and a heated pool in building 2. Building 1 where we were staying has a rooftop pool, it can be a bit cool but gets a good amount of sunshine, the others can be in the shade for good parts of the day. I would certainly stay here again and recommend it when staying on the island.

Lovely apartment and great stay.

Nota Tripadvisor 5.0/5

Dianne W Avaliação com certificação TripAdvisor

Stayed at the Grand Mercure for 4 nights. We had a beautiful 1 bdr resort view apartment which exceded our expectations (Apt 1204) as we had a great view of the ferry port and ocean from our balcony which we weren't expecting being a resort view and was so nice having a wine or coffee watching the ferries come and go. The staff were friendly and welcoming and the apartment was modern, spacious and clean with everything you need. Would definitely recommend.

Extremely, extremely disappointed.

Nota Tripadvisor 1.0/5

Sacha K Avaliação com certificação TripAdvisor

I want to preface this review by saying that I don’t write bad reviews preferring to keep disappointing experiences to myself, but this one has left me no choice. Our experience at the Grand Mercure apartments in Magnetic Island was just awful. Do not believe the images on their website. There may well be apartments like this on the property but that is not what we received. Service was great on arrival, until we relayed our concerns and then service turned very frosty. We were told our apartment had a beautiful view of the mariner however on arrival in our room, we noticed a dirty big dirt pit in front of that view. The room was very dirty and looked like it had been decorated in the late 90’s. Not like the website at all. When we relayed our disappointment, we were offered another apartment that was basically just as bad and told that we could only stay in the second apartment for a few nights before we had to return to the first terrible apartment. Stains (I think was blood) on cushions, dust on skirting boards, dead bugs in the light above our bed, rusty bins, shower glass that was so caked with soap scum it looked like frosted glass, broken aircon vents, broken lamp, mouldy stained pillow inserts and to top it off a BBQ that had its own eco system growing in it. We informed the staff that we would not move back to the first apartment for the last two days of our booking and requested a refund. After being given the run around regarding the refund we finally received it over a month and a half later and only because we chased it. The whole complex is tired and the units need serious attention paid to them. There are very mixed reviews for this complex and from what we experienced I can only imagine that we were given two of the worst rooms in the complex. Do not believe the images on the website are what you are booking. New management are blaming old management and private owners of the apartments….the problems are now yours, time to fix the issues so no one else has the disappointing experience that we had.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 53 comentários 9.9/10 Localização
  • 102 comentários 5.6/10 Quarto
  • 45 comentários 8.3/10 Serviço
  • 10 comentários 0/10 Internet
  • 36 comentários 2.1/10 Limpeza
  • 31 comentários 3.9/10 Comodidades
  • 7 comentários 2/10 Centro de Bem-Estar/Spa

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.