Mercure Serpong Alam Sutera 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 774 görüş

En iyi fiyat
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Mercure Serpong Alam Sutera - Image 1
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Mercure Serpong Alam Sutera - Image 3
Mercure Serpong Alam Sutera - Image 4
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

Açıklama

Otel ekstraları

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Konaklama olanaklarımız

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Otelin konumu

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Telefon
Faks +62 21 29668658

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  774 görüş

TripAdvisor Derecesi  5.0/5  3.473 görüş

A very enjoyable short term stay

Tripadvisor puanı 5.0/5

myjourney2018 TripAdvisor onaylı yorum

Our stay at Mercure Alam Sutra was truly unforgettable and became a cherished memory for our 10th wedding anniversary. It all started when welcome and enter the room. They decorate our room with our family pictures. Such a heartwarming and what a great feeling to have this moment. And the breakfast was very good. Alot of choices. Outstanding for the young lady at the live kitchen who made the omlette taste yummy creamy and fluffy texture. All the staff are friendly and very helpful. Especially for Budi at the restaurant. He was asking my son condition after he got little scratch at the swimming pool and give sweet treat, what a good gesture for lighten up his mood. Good Job for everyone. You guys are amazing!

Dear Myjourney2018, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you so much for sharing your beautiful experience with us! We're absolutely thrilled to hear that your stay at Mercure Alam Sutra made your 10th wedding anniversary so special and memorable. It was truly our pleasure to decorate your room with family pictures to help celebrate this milestone moment with you. We’re also glad you enjoyed our breakfast offerings and that the omelet was a highlight. We will be sure to pass on your kind words to the young lady at the live kitchen! It’s wonderful to hear that Budi and the rest of our team made such a positive impact during your stay. We always strive to offer a caring and thoughtful experience for our guests, and we're so happy it made a difference for your family. Thank you again for your kind words. We truly appreciate your feedback and are so grateful for your support. We look forward to welcoming you back for another unforgettable stay. Our best regards, Jessica Uekermann General Manager

Nice place to stay in the heart of alsut

Tripadvisor puanı 4.0/5

Explore20929342970 TripAdvisor onaylı yorum

The room is nice and clean, bathroom also dry nice and clean, they give us a bottled water that can be refilled with the water dispenser outside. There is a mini fridge and water cattle. Everything is perfect. Our family always find an accor chain for a satisfying staycation

Dear Explore20929342970 , Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We’re so happy to hear that you found your room clean and comfortable, and that the amenities, such as the refillable bottled water, mini fridge, and kettle, added to your experience. We truly appreciate your loyalty to the Accor brand, and we’re thrilled to be a part of your family’s staycation tradition Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Extremely Disappointing Experience – Poor Customer Service & No Sense of Urgency

Tripadvisor puanı 1.0/5

Steffi I TripAdvisor onaylı yorum

I’m beyond frustrated with my experience at this hotel. I stayed with my husband and daughter, and ran into a major issue with the food I had requested to be stored overnight. On the night of check-in, I called the front desk and asked if they could keep my toddler’s breakfast in a cooler or fridge since the bar fridge in the room wasn’t cold enough. I went by neatly packing the food in a sealed plastic bag, labeling it with the room number and my stay period, to ensure it wouldn't get misplaced. The staff that took my food from my room provided me a tag with a number for me to collect it later. The next morning, I called to ask for the food to be reheated, as it was for my daughter’s breakfast. The staff assured me they would check on it, but then I received absolutely no update. I had to call again after taking a shower, and at that point, they still didn’t have any answers. The staff asked for the tag number, which I had already provided earlier, and then told me they would "check it again." I went down to the front desk to ask directly, as it was already past noon and my toddler was hungry. Just to clarify, when I said it was for my daughter's breakfast, I meant it was the first food she would eat after waking up late—not that it was breakfast at a typical time. I was met with utterly unhelpful responses and questions like, "When did you give us the food?" and "Where did you ask us to store it?" I was shocked – how was I supposed to know where they put it? I had already asked them to keep it in the hotel’s chiller, and I thought that was the hotel’s responsibility, not mine. To make matters worse, when they sent someone to check the restaurant chiller, the staff member walked there slowly and without any sense of urgency. It was clear that no one was prioritizing my request, despite me explaining that it was food for my toddler’s first meal of the day. There was no sense of care or hospitality, and the whole situation was handled in the most disorganized and unprofessional manner. For a hotel that claims to provide good service, this was an absolute disappointment. The lack of communication, poor customer service, and complete disregard for the urgency of the situation left me feeling very upset. I will not be returning and would not recommend this hotel to anyone,

Absolutely the best destination for a American

Tripadvisor puanı 5.0/5

James T TripAdvisor onaylı yorum

Very nice and accommodating, security was the best. Location absolutely ideal with a walk from a mall with more food choices than you could even imagine however the food at the hotel was absolutely fantastic. The second floor pool was very nice and open 24 hours so you can find a time to have it to yourself.

Dear Jamestl5347pf, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Superb service and location

Tripadvisor puanı 5.0/5

Trifena J TripAdvisor onaylı yorum

Mercure Alam Sutera services are top notch... they granted me the upgrade for my Accor Plus Platinum status when i do the booking because i want to take my son to experience their sport themed room... We have our own personal Play Station in the room which makes my son so happy during our stay. The location also very convenient, 5 mins walking distance to Living World, Flavor Bliss and a bit further to Pasar Delapan that offers lots of delicious foods.

Dear Trifena 21k, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We're thrilled to hear that you and your son had an enjoyable experience with us at Mercure Alam Sutera. It's great to know that the upgrade and the sport-themed room, complete with PlayStation, made your stay extra special! We're also happy that you found our location so convenient, with plenty of dining and shopping options nearby. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

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