Mercure Serpong Alam Sutera 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 รีวิว 789 รายการ

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รายละเอียด

ความพิเศษของโรงแรม

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

ที่พักของเรา

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สถานที่ตั้งโรงแรม

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

พิกัด:-6.244335, 106.651789

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • บริการในห้อง

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.4/5  รีวิว 789 รายการ

เรทติ้งบน TripAdvisor  4.8/5  รีวิว 3,519 รายการ

New chefs with a Scrumptious dishes, you won't stop taste it until you done

คะแนนจาก Tripadvisor 5.0/5

R12Q1 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I've stayed at Mercure Alam Sutera a few times, but this time was different. The hotel is starting to improve. Despite being under renovation, the modern 4-star service is still delivered with style. Some of the rooms have been renovated to be more attractive and very modern, the rooms are equipped with android smart-TV, which allows you to explore without limits. Thanks to Yadi and Dwi, the Housekeeping staff for making the rooms clean and comfortable. More importantly, the new chef gives a different feel to the hotel's cuisine, as if you are enjoying a home-cooked meal with feeling. All the food served makes you reluctant to stop trying and savoring to the last drop. Overall, mercure Alam Sutera has a scrumptious dishes. Thanks to the new chef and his team who have given a new sensation to the dishes served, thanks also to Kholik and Pian. The service at the Resto was also quite impressive. All the staff are friendly and always offering help, responding to requests quickly. thank you to Budi and Regina who have provided the best service and still remember me. thank you also to the other resto staff dendi and irvan. It looks like the management is making savings, but the service from the hotel staff still maintains the tradition of hospitality and sincerity in serving guests. The meeting rooms are comfortable with modern and sophisticated supporting equipment, no need to use projectors and screens anymore; Mercure provides a large Smartboard Monitor. Thanks to Adnan, the technicians are always ready to help. The Banquet team who standby around the meeting room really provide the best service, once gave direction to serve the meeting participants, then proactively and initiative implemented perfectly. Thank you Koza, you're the best. There's something different about the coffeebreak provided, not only the great taste but the variety of snacks that make you forget that there's still lunch and dinner waiting. The location of this hotel is very strategic, opposite the mall, next to the hospital, the mosque is close by. Opposite the hotel are also many delicious street food locations. Even better, despite being on the edge of a busy road; the noise of vehicles is not heard in the meeting room. The lobby is quite cozy, friendly welcome from security and doorman. Thank you to Fitri and Audrey for serving us wholeheartedly. Especially, thank you to Noviani the Director of Sales who has provided satisfactory support for the meeting activities since before it took place even after the activity ended. Overall, Mercure Alam Sutera provides a slightly different but memorable experience. Hopefully all the best services can be maintained even better; so that guests who stay and new guests get a pleasant impression.

Very lovely experience.

คะแนนจาก Tripadvisor 5.0/5

Abdallah E รีวิวที่ได้รับการรับรองจาก TripAdvisor

Very hospitable staff, it felt like I've never left home. The staff have always been helpful and they've thought me alot about the Indonesian culture. Thank you Darno and everyone!! You've made my stay very enjoyable. Much love. Abdallah,

Dear 797Abdallahe, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are thrilled to hear that our staff made you feel so at home during your stay. It’s wonderful to know that Darno and the entire team could help make your experience memorable and share insights into Indonesian culture with you. Your satisfaction and comfort are our top priority, and we’re so glad to hear that we succeeded in making your stay enjoyable. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Needs some improvement

คะแนนจาก Tripadvisor 4.0/5

raymonds883 รีวิวที่ได้รับการรับรองจาก TripAdvisor

House keeping needs to be improved when cleaning the room also the breakfast quality, the taste, needs to be improved too. The coffee machine inside the restaurant is not good but the coffee outside is good. All in all, it was quite a good experience and the hotel location is also strategic.

Dear Raymonds883, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your feedback with us. We truly appreciate your comments, as they help us continue to improve our services. We apologize for the issues you experienced with housekeeping and breakfast quality. Please rest assured that we are actively working on enhancing these areas to ensure a more enjoyable experience for our future guests. We also appreciate your feedback on the coffee machine, and we will look into its condition to ensure better quality moving forward. On a positive note, we’re glad you enjoyed the hotel's strategic location and had a good overall experience. We hope to welcome you back soon and provide you with an even better stay. Our best regards, Jessica Uekermann General Manager

Eid Staycation with family

คะแนนจาก Tripadvisor 5.0/5

Feyza A รีวิวที่ได้รับการรับรองจาก TripAdvisor

Nice hotel room, clean areas with good facilities such as gym and pool, the employees are very hospitable and kind. Kak Safitri is really friendly, hospitable and nice to guests. Kak Shelby makes me a good egg, The hotel offers good hotel breakfast. The hotel is in strategic area, right in front of a mall

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We're thrilled to hear that you enjoyed the clean and comfortable rooms, as well as the great facilities like the gym and pool. It's fantastic that our team made your stay more enjoyable. We'll be sure to pass along your kind words to Kak Safitri for her friendliness and hospitality, and to Kak Shelby for making you a delicious egg. We’re also glad you enjoyed our breakfast and found the hotel’s strategic location convenient, with the mall right across the street. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Breakfasting moment with coorporate collagues

คะแนนจาก Tripadvisor 4.0/5

Lolla Palloza G รีวิวที่ได้รับการรับรองจาก TripAdvisor

I came on dining time. The place quite cozy and comfortable, the food was very nice (especially peyek udang) but the background music a bit to high, the toilet is clean, but the musholla temperature a bit hot. But it's not a big problem. Overall its perfect.

Dear Lollapallozag, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your breakfasting moment with your colleagues and that you found our dining area cozy and comfortable. We are glad you liked the food, especially the shrimp peyek. We also appreciate your comments regarding the background music, toilet cleanliness, and the temperature of the musholla. Your feedback is valuable, and we will take these points into consideration as we continue to improve our facilities and services. We are thrilled that, overall, you had a perfect experience and look forward to welcoming you back soon. Best regards, Jessica Uekermann General Manager

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การให้คะแนนโรงแรมของเราโดยผู้ใช้เว็บไซต์อื่น

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