Novotel Tangerang 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.5/5 รีวิว 427 รายการ

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รายละเอียด

ความพิเศษของโรงแรม

  • Free WiFi, work space, sofa, flat-screen TV

  • Naturally lit gym, kids' playground, pool, and rooftop garden

  • Regional and international dining, lounge bar

  • Grand Ballroom and 6 flexible event spaces

  • Adjoining Tangcity mall with shopping, dining options

ที่พักของเรา

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สถานที่ตั้งโรงแรม

Novotel Tangerang

Tangcity superblock, Jl. jend sudirman no. 1
15117 TANGERANG
Indonesia

พิกัด:-6.194012, 106.633935

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • บริการในห้อง

THE SQUARE

Enjoy a true dining experience 24/7 at our European and Asian-styled restaurant. There is a large choice of Asian and international specialities, à-la-minute cooking, which are served freshly to you.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.5/5  รีวิว 427 รายการ

เรทติ้งบน TripAdvisor  4.8/5  รีวิว 3,303 รายการ

Disappointing Front Office

คะแนนจาก Tripadvisor 3.0/5

Steven O รีวิวที่ได้รับการรับรองจาก TripAdvisor

When we check in, I ask to the front desk, whether my booking include breakfast or not, and he says not, I make sure to him, and he insist that our booking not include breakfast. On the second day when our family go to the restaurant to have breakfast, the employee said that we don't have to pay, since we are on the guess list. So, we miss the first day breakfast due to the wrong information by the front office. And when checkout time, we are asked for late checkout, we are All gold member, they said cannot since they have full booking on that day, but when I checked-out to the lobby, I have to wait for long time since there's only 2 officers on duty, without any queue, how come the hotel staff said the hotel is full booking, and only 2 staff on duty, and no queueing. Another I do net get upgrade, when my friend with the same All member gets upgraded into the executive room. Other is good experience, breakfast is excellent with the great staff, pool staff also very friendly.

Dear Guest , Thank you for your loyalty to the Accor membership program. We hope you feel the many benefits of your current member status. However, I sincerely apologize for the issues your experience during your stay. It is disappointing to learn that the condition of your process check in and during your stay did not meet your expectations regarding missed information for breakfast, and we do apologized on that day we cannot give it the benefit on that day due to availability . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to have a chance giving you a benefit in next your stay. Do not hesitate to contact me directly. We will always provide convenience for you to make your stay more memorable. Hopefully you will always be a part of Accor for now and in the future. Thank you for your review and see you on your next visit, Sincerely , Ressa Front Office Manager

Novotel, mercure

คะแนนจาก Tripadvisor 5.0/5

Toru Y รีวิวที่ได้รับการรับรองจาก TripAdvisor

Good hotel and good staffs Friendly staff make your special stay Breakfast is good , dinner is good too I sometimes use pool bar, and I recommend you to pool bar too Anyway, if you have chance to stay in Tangerang, I recommend you Novotel Tangerang

Dear Guest, Warmest Greeting from Novotel Tangerang, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Tangerang

Good hotel

คะแนนจาก Tripadvisor 4.0/5

MikeWazowskiy รีวิวที่ได้รับการรับรองจาก TripAdvisor

WiFi is not good sometimes, but the pool of the vibe is good. The location is good that next to a mall. People are so kind and friendly. The breakfast is not bad as well. So overall I still recommend to come this to stay here in your vacation. If they can fix the WiFi problem will be better one.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you satisfied and enjoyed our pool,breakfast location and found our staff friendly, as we strive to provide excellent service to all our guests. However, I sincerely apologize for the issues you encountered during your stay. It is disappointing to learn that the wifi connection didn't meet your expectations. Please be assured that we take these matters seriously, and I will personally address this with our IT team to ensure that necessary improvements are made. . We continuously evaluate our offerings and will consider this feedback as we make future enhancements. Your experience is important to us, and we hope you will give us another opportunity to provide you with a more enjoyable stay in the future. Thank you once again for your valuable feedback. Sincereley, Novotel Tangerang

Room delays

คะแนนจาก Tripadvisor 3.0/5

desie221 รีวิวที่ได้รับการรับรองจาก TripAdvisor

On the past 2 occasions of staying at the hotel both times I have had delays in obtaining my room even though I have sent my arrival times, I arrive again on the 13th June at 3.00pm and hopefully my room will be available on arrival. I always enjoy my stay at your hotel however after travelling for 4 hours it is always nice to the room available so I can relax

Dear Guest , Warmest greeting from Novotel Tangerang! Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the issues your experience when check in process. It is disappointing to learn that the condition of your process check in did not meet your expectations. Please be assured that we take these matters seriously, and I will personally address this with our front office and housekeeping team to ensure that necessary improvements are made. And we will ensure your next visit on June 13th 2025 will have smooth check in process and room ready on time . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please do not hesitate to contact me directly at +6281385302927 to any assistance and information , and it will be pleasure to me to get the detail booking on June 13th 2025 Sincerely , Bagindo Asst. Front Office Manager

Nice staff and food

คะแนนจาก Tripadvisor 5.0/5

Stacy L รีวิวที่ได้รับการรับรองจาก TripAdvisor

The buffet restaurant was very nice, lots of verity with different type of choices. Combination of local and international cuisine. Staff were helpful, kind and friendly. Always full of energy. Massage in the hotel was also very comfortable.

Dear Guest, Warmest Greeting from Novotel Tangerang, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Tangerang

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

การให้คะแนนโรงแรมของเราโดยผู้ใช้เว็บไซต์อื่น

  • 235 ความคิดเห็น 9/10 ทำเล
  • 382 ความคิดเห็น 8.2/10 หัองพัก
  • 496 ความคิดเห็น 9.1/10 บริการ
  • 7 ความคิดเห็น 8.6/10 อินเทอร์เน็ต
  • 365 ความคิดเห็น 9.3/10 ร้านอาหาร
  • 213 ความคิดเห็น 9/10 ความสะอาด
  • 164 ความคิดเห็น 9/10 อาหารเช้า
  • 24 ความคิดเห็น 9.6/10 อาณาบริเวณ สุขภาพ

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