Customer review rating (ALL Rating) 4.7/5 1,685 reviews
Mercure Iguazu Hotel Iru
Selva Iryapu S N, Predio 600 Has, MISIONES
3370 PUERTO IGUAZU
Telephone +54 3757 49-3300
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International menu with subtle hints of local cuisine.
100 spacious and comfortable rooms with balconies at the heart of the jungle, with impressive views of the lagoon. 100 spacious and comfortable rooms with balconies at the heart of the jungle, with impressive views of the lagoon.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Not the best experience
Customer review rating 3.0/5
F. Families - Confirmed reviews ALL
On the whole the hotel was okay as we were only there a couple of nights. Location was okay for that period. Rooms were okay and reception staff pleasant and helpful. However I have to say that bar service was slow and our experience in the restaurant was less than satisfactory. After ordering our meal it took over 1 hour to be delivered to our table and was not of the expected standard. Having had a hot and tiring day having to wait until nearly 9:00 pm to eat was not what we needed. After complaining we were offered a free dessert or cocktail but we’re just too tired to be bothered. We wouldn’t choose Mercure again.
Dear Mrs. F., Thank you for taking the time to tell us about your experience at the Mercure Iguazu Hotel Iru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jorge Acosta Front Office Manager
Customer review rating 4.0/5
Pam L. Couples - Confirmed reviews ALL
Lovely room with good facilities. As a vegan I found the only breakfast option to be fruit, which, while better than nothing, perhaps a non-dairy butter alternative and a plant milk option would have been welcome.
Dear Mrs. L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jorge Acosta Front Office Manager
Customer review rating 5.0/5
Melissa Solo - Confirmed reviews ALL
Very beautiful location and amazing pool and hot tub. Was very clean and staff was very friendly and professional. The restaurant took a while to eat there but food was good. Also ordered room service which was fast and easy. Would definitely recommend.
Dear Mrs. W., We very much appreciate your comments regarding your stay at the Mercure Iguazu Hotel Iru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jorge Acosta Front Office Manager
Great location, very clean room, excellent service!
Customer review rating 4.5/5
Anonymous Families - Confirmed reviews ALL
Our taxi driver Juan really pushed our experience over the top. He was exceptional!! Thoroughly enjoyed our stay at the hotel in its entirety.
Dear Mrs. F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jorge Acosta Front Office Manager
Customer review rating 4.5/5
Norman H. Couples - Confirmed reviews ALL
We enjoyed our stay at the Mercure. A good room and super food. Swimming pool was spacious.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price