Aparthotel Adagio access Nogent Sur Marne

Einrichtung gut, Standort gut, Personal freundlich

Many thanks. It was a pleasure and filling of personal comfort. Exelent service and confortable, safe rest. Price more than acceptable. Without any doubtht I will recomend this hotel to all my friends. Many thanks.

We had a good stay and even the weekly housekeeping was good but the room is smaller compared to what is shown in picture. The staff are courteous and helpful. Nearby the apartment there are some nice places and restaurant

We stayed here to be able to travel to both central Paris and Disneyland easily. Although the location was good with the RER station within a 5-10minute walk, the property itself was poor. When we arrived, hours after the given check-in time, our room was still not ready. If we had arrived near the check in time we had been given we would have been waiting a very long time. It was very hot outside at the time, hence why we booked an air-conditioned property, but unfortunately (clearly as a cost-saving measure) the air conditioning in the room was locked at an uncomfortably warm 23 degrees, so forget this place if you like a nice cool room during summer. We don't usually mind the heat but found it very difficult to sleep. Spoke to reception about this multiple times and at first they said they would try to fix the problem, but after we came back to a hot room again after a day out and went back to ask why it had not yet been fixed, a rude receptionist told us it is hotel policy not to allow the air con to go below 23, and "it's either that or no air con at all". It felt more like 25-26 in the room because it would come on for short bursts when the room got up to around 25, and then shut off again and return to a fan-only mode as it got close to 23, blowing hot air around. There was no technical issue with the system - when it decided to come on, the air coming out was ice cold - this is just the hotel saving money at the expense of guest comfort. What is the point in having it if it's locked and the room stays hot?? The room decor itself was average and it was good to have a kitchenette with a fridge, but the bathroom was very tired and needs updating. Additionally the corridors to the apartments felt more like a hostel than an aparthotel, very gloomy and dark with a strange smell, and very hot due to lack of air conditioning. The reception area was bright and airy but was very warm which made it uncomfortable. We were also given a clothes iron upon request but it had exposed wires sticking out of its cabling everywhere and was therefore extremely dangerous as this is an electrocution risk. Surely this equipment is inspected and tested? At the very least just take a look at it before you hand it over to a guest. There was no cleaning at all during our 6 day stay, not even fresh towels. I have emailed Adagio three times and they have not responded to me once and it has been over a month. This, combined with the service from the reception at the property, sums up their standard of customer service. We will not be returning to another Adagio property if this is the standard they work to.

Das Personal war sehr freundlich und bemüht, das Zimmer ordentlich. Aber die Rezeption ist abends und nachts nicht besetzt. Es wird bei der Buchung nicht mitgeteilt, ich wäre fast zu spät gekommen. Die meisten Zimmer gehen zur vielbefahrenen Brücke. Vor allem stimmen die Preise nicht, das Parken kostet 12,- statt 9,-, wie angekündigt, das Zimmer wird nicht gereinigt, wie angekündigt, eine vierte Nacht wird nicht günstiger, wie angekündigt, Insgesamt ist der Preis zu hoch. Die Bahnanbindung nach Paris ist abends dünn, die RER E fährt nur stündlich. Um 23:00 h musste ich die RER A nehmen und 1/2 Stunde zu Fuss gehen.