Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 863 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  863 reviews

TripAdvisor Rating  3.5/5  659 reviews

A Good Short Stay Hotel

TripAdvisor rating 3.0/5

djh1 TripAdvisor review

We spent three nights at the Mercure Inverness Hotel in early November, as a group of four adults. We booked two Privilege Rooms and requested them to be riverside as we had read reviews complaining about noise on the city side of the hotel. When we arrived, walking from the Inverness Railway Station, we notice that the hotel was not particularly attractive from the outside. That didn’t matter though, since we would be inside. We checked in fairly quickly and were given our room keys. We were all happy with the size of the rooms and particularly with the lovely light filled bathroom. We had a decent river view, albeit overlooking the car park as well. Overall, for the price that we paid, we were fairly happy. We went downstairs to the well-stocked bar for the complimentary welcome drink that we receive as part of the Accor Plus program. A very nice glass of wine was enjoyed looking out over the River Ness. Breakfast was fine the next morning, although the coffee was absolutely dreadful. We did request coffee from the bar, which they kindly provided, as that that came out of the machine in the breakfast room was undrinkable to us. The hotel had no air-conditioning but since it was circa 4 degrees, it wasn’t an issue. The other major fault was a lack of bedside power for charging phones etc. Again though for the price and since we were only there two nights, it was no drama. Overall I would stay again and recommend the hotel for a short stay, so long as the temperatures were low.

Dear Guest Thank you for taking the time to leave us a review. We are so glad you enjoyed the service our team provided and the view of the lovely river. We do have air conditioned rooms on our 1st floor and this year we will be doing some works to the front of the building when the dry weather comes in of course. We hope to welcome you back again soon and show you the progress we have made. Sincerely Fraser Peterkin

Central location, perfect for a visit to Inverness

Customer review rating 5.0/5

David Couples - Confirmed reviews ALL

Lovely room overlooking the city, friendly efficient staff, good breakfast, location in the town centre was perfect

Dear David We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Good location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Staff very pleasant overall very enjoyable except bedroom was a little too warm

Dear David We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

great stay

TripAdvisor rating 4.0/5

teddy b TripAdvisor review

brilliant hotel restaurant serves bistro style food and is a hidden gem staff really make you feel welcome especially zoe on reception and janine and madison in breakfast which was amazing. Bar has loads of choice and the fact room service is is all day and night means you don't really have to leave your room if relaxing on your own is your thing

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again very soon. Kind Regards Fraser Peterkin

new favourite hotel in inverness

TripAdvisor rating 5.0/5

eric l TripAdvisor review

Not long left this hotel today currently on train back to Glasgow staff are amazing at this hotel rooms are great, centre of the city so everything is a 5 minute walk at most. Food in the restaurant is brilliant staff attentive and the buffet breakfast in the morning is great loads of choice also nice to see a smiling member of staff at breakfast

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again very soon. Kind Regards Fraser Peterkin

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Other web-users rate our hotel

  • 856 reviews 8.9/10 Location
  • 1,283 reviews 5.8/10 Room
  • 1,086 reviews 8.5/10 Service
  • 108 reviews 1.7/10 WiFi
  • 697 reviews 3.3/10 Comfort
  • 438 reviews 8/10 Breakfast
  • 390 reviews 6.4/10 Cleanliness
  • 298 reviews 5.2/10 Vibe

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