Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 668 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
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Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  668 reviews

TripAdvisor Rating  3.5/5  682 reviews

Would stay again!

TripAdvisor rating 4.0/5

G830SZmariannem Families - TripAdvisor review

A one night stay during a GLOBUS tour was comfortable and clean. Although the hotel is older, room 321 was decorated nicely, clean, but somewhat dated. (Small bathroom, no usb ports) Staff was excellent. Group dinner for 30+ people was delicious(tomato & mozzarella salad, pork steak, sticky toffee pudding). Waiters, James and Rodney were very pleasant and accommodating. After dinner drinks at the bar. Ian was our bartender and was very nice and attentive in this open and nicely decorated lounge. The location is wonderful for walking along the river or shopping. Would definitely recommend.

Dear Marianne We are so very pleased you enjoyed your stay with us and we managed to win you back. The team will be very pleased to read such a lovely review, we hope to welcome you back to the Highlands again soon. Kind Regards Fraser Peterkin

No soundproofing

Customer review rating 1.5/5

Barbara H. Families - Confirmed reviews ALL

The street noise was unreal. I slept with ear plugs in but was woken constantly by street noise including truck and yelling bar patrons. The first night of our three night stay the fire alarm went off at 5:00 followed by fire fighters in the room a few minutes later. While I am grateful there was no actual emergency the staff did nothing to explain or offer an apology, just that “rumor has it” someone was smoking in their room. We had traveled all day the day prior and were already exhausted. I’ve stayed in quieter hotels in Mew York City. In addition the building is very run-down. The room was fine but I didn’t even want a photo of the outside, disgraceful. When we initially checked in we had been given the wrong room/bed set up despite that I emailed to book and confirm. Super inconvenient.

Dear Barbara H., Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloe Deane, Front Office Manager.

Well located but noisy

Customer review rating 3.5/5

Karen Couples - Confirmed reviews ALL

Enjoyed our stay. Good location, near places of interest and easy to get to surrounding areas. Had a street facing room which we found to be noisy at night due to this, also with street cleaning, bins being emptied and seagulls in the morning. Room was quite small, had expected larger with 4 star rating of hotel.

Dear Alan G., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloe Deane, Front Office Manager.

Great

Customer review rating 4.5/5

Jacqui P. Couples - Confirmed reviews ALL

Having had a previous visit where the noise from street kept us awake all night, this visit was very different. Had a privilege room overlooking river sooooo much better. No noise slept well

Dear Jacqui We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

good experience, nice staff

Dear Kenneth We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon Sincerely, Jason McLeod Operations Manager

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Other web-users rate our hotel

  • 871 reviews 9/10 Location
  • 1,271 reviews 5.8/10 Room
  • 1,234 reviews 8.4/10 Service
  • 78 reviews 1.4/10 WiFi
  • 673 reviews 3.4/10 Comfort
  • 581 reviews 8.1/10 Food
  • 493 reviews 8.3/10 Breakfast
  • 391 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.