Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 768 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Access and transport

Hotel services

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On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  768 reviews

TripAdvisor Rating  3.5/5  663 reviews

Tired building but well located.

Customer review rating 4.0/5

V L. Couples - Confirmed reviews ALL

Staff on reception & in the bar were VERY a good. The building is very tired however the rooms were spacious and well appointed.

Dear Vincent We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon so we can show you our progress. Sincerely, Jason McLeod Operations Manager

Location close to train station

Customer review rating 3.5/5

Jan Friends - Confirmed reviews ALL

Put us in a room on church street No air conditioning opened windows and could hear the drunks all night long waking us up. Suggest if you’re going to stay to be on the riverside. The food in the dining room was good and so was breakfast

Dear Jan Thank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently working with our local council to address the noise from the city centre We appreciate your sharing your feedback & concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Always Handy

Customer review rating 4.0/5

David M. Business - Confirmed reviews ALL

Great location for what I need. Good collaboration with car hire firm. Lovely bar and reception. Great staff. Some rooms could do with upgrades and touch ups. No reason in 2024 for there to be no sockets/USB ports at the bedside. Just realised I have an Accor account. Can I retrospectively claim points?

Dear David We very much appreciate your comments regarding your stay at the Mercure It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you speak to our front office team they should be able to assist you with your points. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Enjoyed drinks and dinner in Bar.

TripAdvisor rating 5.0/5

Storyteller701565 TripAdvisor review

Just loved the hotel. Friendly staff. Great food n service. Located in the heart of the lovely city. Would recommend to others. A perfect summer vacation destination. I came for Business but a perfect place to come with your loved ones and stay.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again very soon. Kind Regards Fraser Peterkin

Well located

Customer review rating 4.0/5

David F. Couples - Confirmed reviews ALL

Enjoyed the hotel and all the amenities...the staff were excellent..one small issue is the need to wear earplugs on Friday and Saturday nights..the young highlanders like to party 🥳

Dear David We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

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Other web-users rate our hotel

  • 838 reviews 8.9/10 Location
  • 1,257 reviews 5.8/10 Room
  • 1,120 reviews 8.4/10 Service
  • 101 reviews 1.8/10 WiFi
  • 670 reviews 3.4/10 Comfort
  • 423 reviews 8.1/10 Breakfast
  • 381 reviews 6.6/10 Cleanliness
  • 309 reviews 4.8/10 Vibe

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