Mercure Inverness Hotel 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.9/5 619 أراء

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

الوصف

خدمات الفندق الإضافية

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

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موقع الفندق

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

نظام تحديد المواقع العالمي (GPS):57.478304, -4.226695

الهاتف
فاكس +44 161 388 0915

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.9/5  619 أراء

تقييم TripAdvisor  3.5/5  701 أراء

2 NIGHT STAY BEFORE CHRISTMAS. GOOD LOCATION

ملاحظة Tripadvisor 4.0/5

Plymouth2007 Couples - تقييم TripAdvisor المعتمد

Friendly welcome. As we are Silver All Accor Members we received a complimentary upgrade to Room 423 which is a Privilege Room facing the river. Room was huge, quiet with a large comfy bed, coffee machine, bathrobes and slippers. Shower was good. Location perfect for bars/restaurants, shops etc and for Inverness Train Station, less than a 10 minute walk. Would stay again if in Inverness

Tired and worn out, in need of repairs and renovation

ملاحظة Tripadvisor 2.0/5

Valka2016 تقييم TripAdvisor المعتمد

Really tired and “broken down” hotel. Very odd smell in the basement of the hotel as you enter from the car park that is also present in the reception. The reception area was also freezing and dimly lit, giving it a strange feel. The bathrooms off reception also did not work properly (unable to flush toilets). Our room had a very overwhelming smell of bleach, to the point it was stinging our eyes. The pool table and cues were damaged, requiring us to lift the table for it to work properly. Staff had no coins to offer guests to exchange to be able to to play. It felt at times there was no senior staff present and hotel was being managed by very junior staff. Overall it feels as though the hotel could do with some upgrading and care.

Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service. Kind regards Fraser Peterkin

Dishonest, untrustworthy - Caveat Emptor

ملاحظة Tripadvisor 1.0/5

Gareth J تقييم TripAdvisor المعتمد

Unfortunately, my flight was cancelled due to the extreme weather. I contact Mecure as soon as I was aware and was told that I would receive a refund, which stopped me seeking alternative travel arrangements. As it transpires, this goes against the hotels terms and conditions, so despite being told twice not to worry and I could rebook in January - the hotel refuses to honour this and hides behind it terms. Forgetting that I may have still travelled by car had I been told honestly that a refund would not be possible. Feels like they knew that this would be the case and simply wanted to keep the funds without providing a service Caveat Emptor!!

Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service. Kind regards Fraser Peterkin

Very basic hotel that needs a refurbishment.

ملاحظة Tripadvisor 3.0/5

Ann B Couples - تقييم TripAdvisor المعتمد

This hotel is in desperate need of a refurbishment. It clearly shows its age. The rooms are very basic. The bathroom was clean but old. The breakfast was the worst part. Poor quality products served on cold plates. The seating was in a very poor state. Scuffed leather seats. Sticky tables. The staff were friendly and it has a good location to the town and train station.

Dear Ann Thank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Just no excuse

ملاحظة Tripadvisor 1.0/5

Jillian D Couples - تقييم TripAdvisor المعتمد

The hotel doesn't look at notes head offices send them, we booked for december in April, a disabled privilege room, what we got firstly was a non disabled privilege room, when we complained they put us in a disabled room, which wasn't a privilege room, and had a bath and only one hand rail for toilet. Having complained about the fact my partner couldn't get into a bath and we had paid for a privilege room, the manager gave us the difference between a standard and privilege room. The receptionist told us they don't look at notes from head office, well maybe they should start to, not good enough.

Dear Jillian Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service. Kind regards Fraser Peterkin

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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  • 307 أراء 5.3/10 شعور

مشغّل بواسطة Trustyou

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.