埃尔美居酒店 3 星

客户意见评级 (ALL 评级) 4.3/5 407 评论

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埃尔美居酒店 - Image 1
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埃尔美居酒店 - Image 4
Dalblair Road, Ayr, KA7 1UG 埃尔, 英国

描述

酒店其他优惠

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

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酒店位置

埃尔美居酒店

Dalblair Road, Ayr
KA7 1UG 埃尔
英国

GPS:55.460657, -4.63166

电话
传真 +44 161 388 0915

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  407 评论

TripAdvisor 评级  3.4/5  1,114 评论

BE AWARE OF SLY PARKING CHARGES. The unhelpful and discourteous manner in this hotel is appalling.

Tripadvisor 评级 1.0/5

gh0stwalker 经 TripAdvisor 认证的评论

This hotel parking is appalling. First you have to pay for the £7 privilege, then you don't get advised that there is a further rigmarole to go through to ensure that Smart Parking doesn't charge you again! They hit us twice! I got an amazingly poor response from the Front Ofiice manager who implied that mt wife was a liar, and that her staff "always tell customers of the procedures to go through". There wasn't even a hint of help being offered. I am appalled that Mercure, who are usuakky pretty good are happy with this hotel. Looking at the reviews about this, of which there are a few, I expect to get a copy and pasted response which shows the level of contempt for customers that they have here!

Dear Guest, Many thanks for your review. we can continue to provide the top-class service our Attention to detail is such an important part of the success of our business, so that guests enjoy their stay at all times. I am truly sorry that we messed up with the room’s element of your stay and will pass your feedback on to our team for further review. Once again, thank you for staying with us and we hope to see again. Kind regards.

Family wedding

Tripadvisor 评级 3.0/5

266brendand 经 TripAdvisor 认证的评论

No explanation of Hotel facilities upon check-in. Room was ok furniture has seen better days but it was clean. Bathroom small and toilet tight against the wall so not excatly comfortable fixed shower screen and no grab handle doesn't make it easy to get in and out of the bath. Breakfast was just ok nothing special food was Luke warm at best. Breakfast staff could do with some customer focused training. Reception and bar staff very friendly always greeted me with a smile. Would visit again but hotel could do with an upgrade.

Dear Brendand Thank you for taking the time to review your stay with us we are sorry that some of your stay wasn't as good as it should have been we try and make every guests stay as comfortable as we can, we hope you will give us the chance again to redeam ourselves in the near future. Kind Regards Gordon

Lovely 2 day break

Tripadvisor 评级 5.0/5

Tarasmum62 经 TripAdvisor 认证的评论

We don't understand why there are so many negative reviews on this hotel. We came for 2 days and were given a massive room on the top floor, which was clean and comfortable. The staff are lovely and dinner and breakfast were delicious. This is our 3rd visit to this hotel and we'll definitely be visiting again.

Dear Tarasmum, Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr. Kind Regards

Disappointed and very antiquated room, plumbing

Tripadvisor 评级 2.0/5

M R 经 TripAdvisor 认证的评论

Very disappointed with the small room: couldn’t shut window after opening for a very hot room, toilet was a nuisance to flush, had to request toilet paper, shower head never worked, internet connection was iffy, and no bedside table. Furnishings were on the “cheap” side. Grew tired of all the requests. Didn’t bother with showering. Very outdated and just not for me. Location was great with access to walkable eateries, shore, and shops, groceries but was not impressed with the fast food offerings atmosphere. Wanted to like Ayr but overall my choice of this hotel didn’t make for a memorable time and for Ayr. . Wasn’t for me and my tastes.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards

Not happy

Tripadvisor 评级 2.0/5

Linda M 经 TripAdvisor 认证的评论

This is the second time I have stayed in the mercure, first time ok . Went down hill asked to check in early as we were going to a wedding. If they have a room available which didn't know till 11am that morning, we would need to pay extra £50. Went back to hotel after wedding people couldn't get luggage room open Next morning breakfast all I can say was dried up . Went to check out girl said that is u everything paid I asked if we could leave car in car park said it would be ok but just put number in just incase as we r were covered till 12pm which is when we checked All of a sudden we had to pay £7 But was clear 5mins earlier Won't be back there again .

Dear Linda, We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards

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其他网络用户评价我们的酒店

  • 409 评论 8.9/10 位置
  • 704 评论 6.5/10 房间
  • 651 评论 8.6/10 服务
  • 7 评论 7.7/10 上网
  • 307 评论 6.2/10 清洁度
  • 239 评论 7.4/10 早餐
  • 166 评论 4.7/10 食物
  • 150 评论 5.1/10 性价比

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