Mercure Ayr Hotel 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 401 件のレビュー

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Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

説明

ホテルのその他の情報

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

当ホテルの客室

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ホテル所在地

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • ルームサービス

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  401 件のレビュー

トリップアドバイザーの評価  3.5/5  1,095 件のレビュー

Not as expected

トリップアドバイザーの評価 3.0/5

Ljsg2525 トリップアドバイザー認証口コミ

Had a nice couple of days here but few things let us down this time,paid extra for Privilege room but room was just normal double with dressing gowns and slippers. I have stayed before many times so know our room was def not Privileged.Rooms on our floor had signs on them,Didn't make a fuss at time as my husband doesn't keep well and it would have made him very anxious.Staff are always lovely to us here,Dinner was nice ,breakfast was ok and highlight of my stay is always the big deep bath to relax,All in all enjoyed our stay,just felt cheated paying extra for a dressing gown take your own and pay less.

Dear Guest, Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards

Grim.

トリップアドバイザーの評価 1.0/5

bouclee トリップアドバイザー認証口コミ

We booked a superior room which was advertised as “One of our best rooms”. I dread to think what the cheaper rooms are like as our room was dreadful. The morning after spending the night there I noticed that there was a stain on the pillow on the spare bed and I then checked all of the pillows, only to find that they were all badly stained. None of the pillows had pillow protectors on them so any bodily fluids had been allowed to soak into the pillows. The overall impression of the hotel was that it was very tired, with worn furniture, areas of threadbare carpet in the corridors and a general lack of attention to detail.

Dear Bouclee We are sorry that your stay with us was not what you expected, we are looking into this at the moment and would ask that you contact us with further information about your stay please contact Gordon.baillie@mercureayr.co.uk. Kind Regards Gordon Baillie

Wonderful

トリップアドバイザーの評価 5.0/5

Och-I-The-Noo2 トリップアドバイザー認証口コミ

We had a very enjoyable weekend at the Mercure Hotel for the Air show. Lucy at reception allocated us with a fantastic room, with a sea view (465) , thank you Lucy. Andrew at the bar, very helpful and friendly. Not to mention all the staff at breakfast, they were all great. The breakfast was delicious 😋. The room was so clean and comfortable, we had a great sleep! Will not hesitate to visit again. Thank you all for a memorable weekend.

Dear Guest, Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr. Kind Regards

Surprising

トリップアドバイザーの評価 5.0/5

BrianS993 ビジネス - トリップアドバイザー認証口コミ

First impressions,looked a bit tired . But was I wrong. Staff on point at every inquiry and the two girls Megan and Lucy need an extra mention as nothing was to much trouble. Rooms spacious and very comfortable ( try for front facing , some spectacular views to be had to boot) so give it try you may be surprised

Dear Brian Thank you so much for your kind feed back after your recent stay. I am delighted you enjoyed your time. I will pass your lovely comments back to Megan and Lucy. Thank you again and i hope we can welcome you back in the near future. Kind regards Alex

Past the ‘use-by’ date!!

トリップアドバイザーの評価 1.0/5

RicknSimon Couples - トリップアドバイザー認証口コミ

Tired and in need of a complete renovation. Pool out-of-order, rooms tired, chipped 1970’s hotel furniture, chipped and old bathroom ware, lack of power points, leaking toilet cistern onto the carpet, narrow doorways (what’s that about?) and badly scuffed walls are features of neglect by Mercure. A lack of adequate exhaust in the bathroom managed with signs asking guests to close the bathroom door when showering to prevent inadvertently triggering the fire-alarm. The photos on the website are nothing like the room is now, no dressing gown or slippers (as in advertorial), not even a biscuit to have with a coffee in-room. Yes, I selected the upgraded more expensive rooms on the website sold as ‘privilege rooms’! Wasted money. Needing to use a sleep machine (CPAP), I had to have extension cords draped across room to meet lack of power points. The tacit response of the management on these review sites and the continued poor reviews which follow, suggest no genuine desire to improve. Over-priced, poor standard and value, I can only recommend looking at any alternate option for a night’s accommodation. The only thing I feel we paid for and received was a room with a view!! Time to close the old-joint down or spend some capitol on an upgrade. It has certainly caused me to question the standard set for Mercure Hotels?

Dear Rick, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done. Kind regards

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 514 件のレビュー 8.8/10 サービス
  • 224 件のレビュー 6.5/10 清潔さ
  • 212 件のレビュー 7.5/10 朝食
  • 140 件のレビュー 5.1/10 料理
  • 123 件のレビュー 3.1/10 設備
  • 117 件のレビュー 3.9/10 雰囲気

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