Mercure Brighton Seafront Hotel 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 2.064 beoordelingen

Beste prijs
garantie
Mercure Brighton Seafront Hotel - Image 1
Mercure Brighton Seafront Hotel - Image 2
Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, Verenigd Koninkrijk

Omschrijving

Extras van het hotel

  • Tegenover Brighton strand, kamers met zeezicht, het hele jaar diner in kustbar en op terras.

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • De Coast View Suite is het ideale decor voor zowel bruiloften als evenementen

  • De beroemde Bandstand van Brighton ligt recht tegenover het hotel

Onze accommodaties

Boek dit hotel
Kamer 1

Hotel locatie

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
Verenigd Koninkrijk

Gps:50.822763, -0.155482

Telefoon
Fax +44 161 388 0915

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

COASTAL BRIGHTON

Coastal is perfect voor mensen die willen escape aan het stadsrumoer. In ons restaurant aan de kust van Brighton geniet u van exclusieve gerechten van ons brunch- en dinermenu, plus exclusieve lokale wijnen en op Brighton geïnspireerde cocktails.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.2/5  2.064 beoordelingen

Avis-klantbeoordeling 2.5/5

Marina K. Gezinnen - ALL bevestigde berichten

Dear Marina, Thank you for taking the time to share such detailed feedback about your stay. I am very sorry to learn that your experience was affected by a number of service and organisational issues. It is clear from your comments that we failed to deliver the seamless and welcoming stay you rightfully expected, and for this I sincerely apologise. I was particularly disappointed to read about the difficulties surrounding your room allocation, the lack of amenities prepared for the number of guests in your reservation, and the issues you encountered during check-in. I fully understand how frustrating it must have been to experience multiple disappointments upon arrival, especially when the booking confirmation had set different expectations. I would like to thank you for recognising Louis and especially Salah. It is wonderful to hear that Louis listened attentively and sought support on your behalf, and your comments about Salah are genuinely appreciated. The level of care, professionalism, and personal ownership you describe is exactly the standard of hospitality we strive for. I will personally ensure both colleagues receive your feedback and recognition. I am also very sorry about your restaurant experience. Being informed that several menu items were unavailable after placing your order is clearly disappointing and should not have happened. I completely understand your frustration, particularly when this was repeated during your stay. While I am pleased Salah did everything possible to recover the situation, the inconvenience itself should never have occurred. Your comments regarding the lack of personal contact from management, the impersonal departure experience, and the limited recognition of your ALL membership are equally concerning. Hospitality is about personal service, and it is clear we fell short in making you feel valued and appreciated as our guest and as a loyal ALL member. I also note your feedback regarding housekeeping, room freshness, WiFi performance, online check-in, and the sustainability reward for declining room servicing. These comments are extremely valuable and will be reviewed with the relevant teams. Thank you again for your honest and constructive feedback. Whilst I am pleased that certain members of our team left a positive impression, I deeply regret that your overall experience did not reflect the standards expected from Mercure. Your comments will be shared with the department heads concerned so that meaningful improvements can be made. Kind regards, Ioannis Biternas Operations Manager

Avis-klantbeoordeling 3.5/5

Otto S. Stellen - ALL bevestigde berichten

Dear Otto Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Mercure Team

Avis-klantbeoordeling 4.0/5

Matthijs S. Zaken - ALL bevestigde berichten

Dear Matthijs S., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Avis-klantbeoordeling 4.5/5

Ronny D. T. Stellen - ALL bevestigde berichten

Dear Ronny D. T., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Avis-klantbeoordeling 5.0/5

Joop D. H. Vrienden - ALL bevestigde berichten

Dear Joop, Thank you for your fantastic feedback and for rating your stay so highly. I’m delighted to hear that you enjoyed our great location, comfortable room, and tasty breakfast, and that our team made such a positive impression with their helpful and friendly service. I appreciate your comment regarding cash payments at the bar. We understand this can be inconvenient for some guests, and I’ll share your feedback with our management team for review. We look forward to welcoming you back soon for another enjoyable stay by the seafront! Warm regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Andere internetgebruikers beoordelen ons hotel

  • 1.315 beoordelingen 8.4/10 Locatie
  • 2.523 beoordelingen 5.9/10 Kamer
  • 2.416 beoordelingen 9/10 Service
  • 21 beoordelingen 5.6/10 Wifi
  • 1.117 beoordelingen 5/10 Comfort
  • 981 beoordelingen 4.4/10 Netheid
  • 977 beoordelingen 7.8/10 Ontbijt
  • 958 beoordelingen 4.9/10 Voorzieningen

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