Mercure Brighton Seafront Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 2,044 件のレビュー

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Mercure Brighton Seafront Hotel - Image 1
Mercure Brighton Seafront Hotel - Image 2
Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, イギリス

説明

ホテルのその他の情報

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

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ホテル所在地

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
イギリス

GPS:50.822763, -0.155482

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Coastal Brighton

Coastal is perfect for those looking to escape the bustle of the city, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch & dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  2,044 件のレビュー

トリップアドバイザーの評価  3.6/5  779 件のレビュー

Drains / Mould / Broken Bed outright shambles of a hotel who’s ripping of customers

トリップアドバイザーの評価 1.0/5

Steve I トリップアドバイザー認証口コミ

Awful awful awful stay, we stayed here the night to watch Jimmy Carr for my fiancés birthday and we decided to upgrade to the privilege room with a balcony in what we can say was dreadful, the room looks nothing like what was advertised, they also show rooms with a bath we had none, also show the room on the photos being much bigger, we were given a box room. This box room had a dirty and unusable mattress which was that bad it didn’t lay flat, it was like being on a slope. The room was dirty, it smelt or mould and drains, some lights didn’t work, hot tap in bathroom didn’t work and the air con made a high pitched noise in which you couldn’t use it, so the room was also cold. We both woke up cold and with awful backs, we aren’t old, 30s and 20s it’s actually a joke that this is supposed to be there best room and this is what there selling, they are outright ripping customers off and taking the mick as I’ve stated in tents which offer better accommodation than this place, I’d never ever set foot here again and if you’re booking this hotel I suggest you do the same!

Room was damp - we were in the Mews and it wasn’t great and it was cold - but location is brilliant!

トリップアドバイザーの評価 3.0/5

wendyjaneferguson トリップアドバイザー認証口コミ

The rooms in the mews are cold and smelt damp, carpets are filthy and our room had an iron burn on the floor! The location of the hotel is excellent and breakfast was great. All staff are helpful and the reception area is lovely but the room was a let down We picked this hotel as we needed parking

Not one to shout about....

トリップアドバイザーの評価 2.0/5

728bernadettem トリップアドバイザー認証口コミ

This was a weekend trip with friends and it began with a rather nerve-wracking experience of reversing out of an impossibly small and inadequate carpark below the hotel because it was full and there was no way of turning our car around in the cramped space. We found alternative (but very expensive) parking a short walk away. However, this parking restriction had been in the booking details, so we were not going to let it spoil our weekend. The entrance and reception lobby were very impressive and beautifully decorated. The staircase was photo-worthy and the bar area was comfortable and welcoming. Our room, however, was disappointingly plain and bordering on shabby. There was only one powerpoint in the whole room and the clothing storage was a shelving frame that already held spare bedding and towels and a tea/coffee-making tray (so little room for anything else). The bed had one pillow for each occupant and these were very different in size. However, it has to be said that the mattress and pillows were actually very comfortable!!! The ensuite bathroom definitely needs upgrading. The flooring looked dirty and so did the shower cubicle. There were weird bumps in the flooring too. The shower cubicle is far too small and it is hard to squeeze in and shut the door. The hotel is located really handily for all attractions and we enjoyed a stroll to the Pavilion, the i360 and the upside down house. After a meal out, we returned to the hotel to find a party in full swing. We had a drink in the bar to pass some time while the music boomed but the struggle really started when we went to bed. Our room was practically directly over the entertainment area and the music was so loud that we could have sung along with the songs if we weren't feeling so tired and in need of sleep. My husband went to the Reception at 11pm and was told it would continue until midnight. No apology or offer to turn down music or change our room. We felt like we were being killjoys, so tried to rest, while keeping an eye on the clock. Finally, we felt we had just shut our eyes when partygoers stood in the corridor outside, talking and laughing and banging doors. By the time we got to 4am we were feeling very fed up. I understand that hotels host events but maybe thoughts for other guests could be considerations by improving sound-proofing and also checking if people are guests at the organized events before assigning rooms. A heads-up at the time of booking would have been appreciated as we felt drained the following morning and our friends felt the same. Breakfast gave us a glimmer of hope when each guest was greeted so cheerfully by Amal. She explained the process and invited us in to eat. She is utterly in the right role and her positivity lifted us. On check-out, we were asked how our stay was and when we said about the lack of sleep, we were almost told off by the receptionist, who told us she could not control other people's behaviors and we should have called Reception at 4am (damage done by then and also, early mention of the noise had offered no solutions....). Shan't return.....

All front with no substance!

トリップアドバイザーの評価 2.0/5

peterstanley2018 トリップアドバイザー認証口コミ

We had a two night B&B break through Secret Escapes. The lobby and bar area at the front looked impressive but couldn’t have been more misleading. We were in a privilege mews room which was so far back we felt completely cut off from the main hotel. It had no view and on one night we were surrounded by a very large group of teenagers who seemed out of control until we got the manager to come from the front of the hotel. Food order mistakes and abrupt behaviour from some staff made it a very unpleasant stay. It turns out the only advantage of a privilege room is slippers and gown! There are many better options we saw in Brighton than this hotel.

Appalling standards and shocking room conditions ; a very disappointing experience

トリップアドバイザーの評価 1.0/5

Alessandro D トリップアドバイザー認証口コミ

I very rarely leave reviews (let alone negative ones), but my recent stay at the Mercure Seafront Brighton was so profoundly disappointing that it warrants a detailed account. What should have been a relaxing weekend by the sea turned instead into a catalogue of design flaws, poor maintenance, and basic hospitality failures. The room I was assigned was extremely badly configured. A large corridor led to a cramped main area dominated by an unnecessary additional single bed, despite my booking being for a double room, not a family one. The space felt awkward, cluttered, and uncomfortable from the moment I walked in. Despite being on the second floor, the room was exceptionally dark, with only a single, small window that admitted barely any natural light. The result was a perpetual sense of gloom, as the room remained dim and grey at all times of the day. The view from the window was nothing short of appalling: it opened onto a filthy, enclosed inner courtyard or fire-escape area (see attached photo), containing, quite shockingly, a rotting pigeon carcass. The area appeared never to have been cleaned and contributed to the room’s oppressive lack of light and ventilation. The window sill itself was covered in dirt and cigarette butts (see attached photo), posing an obvious health and safety concern. Storage was completely inadequate. The only option was the bare frame of a wardrobe containing a couple of tiny shelves, most of which were already occupied by cups and a kettle. There was no proper space to unpack or store personal belongings. Furthermore, there was a severe lack of electrical sockets. Only one was available in the entire room, and none were located near the bed. In 2025, this level of inattention to basic guest needs is unacceptable. The bathroom was little more than a converted cupboard, with a ceiling barely two metres high, no window, and a non-functioning extractor fan. It felt claustrophobic and poorly ventilated. The carpet was filthy, with visible stains throughout, a level of neglect that speaks volumes about the overall maintenance of the property (see attached photo). Finally, the housekeeping policy was inexplicably poor. I left the room at 10:20 a.m. and returned after 4 p.m. to find it had not been serviced. Only later did I discover a small card tucked away in the bathroom explaining that rooms are cleaned only upon request. This is a bizarre and misleading policy: in every other hotel I have ever stayed in, daily cleaning is standard unless guests explicitly opt out. Altogether, this stay reflected a disturbing disregard for guest comfort, cleanliness, and basic operational standards. I would strongly caution anyone considering this hotel to look elsewhere in Brighton. For a property carrying the Mercure name and part of the Accor group, this was an experience entirely beneath expectation and brand reputation.

との提携 TripAdvisor

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