Mercure Swansea Hotel 4 gwiazdki

Dear Marie Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate hearing from our guests, as it helps us identify areas where we can improve. I’m sorry to hear that you felt our hotel did not meet your expectations of a 4-star experience. Your comments about the towels and room amenities are concerning, and I assure you that we take such matters seriously. Our goal is to provide comfortable and well-maintained accommodations, and it seems we fell short during your visit. Regarding the temperature in your room, I apologize for any discomfort you experienced. We will investigate the situation with the flan and ensure that our rooms are adequately equipped for our guests' comfort. We value your input as it guides our continuous improvement efforts. If you're open to discussing this further or if there's anything else we can do to assist you, please feel free to reach out directly. Thank you once again for your feedback, and we hope you'll consider giving us another chance in the future. Best regards,

Dear Valued Guest, Thank you for taking the time to share your wonderful experience following your recent stay at Mercure Swansea! We are thrilled to hear that you enjoyed a comfortable night’s rest before the Oxford United game. Our team takes great pride in delivering exceptional customer service, and we are delighted that our reception and bar staff were able to assist you during your visit. It’s also fantastic to know that you appreciated the comfort of your room, especially the blackout blinds and windows that could be opened for fresh air. We’re glad you found Swansea City welcoming and enjoyable, and we appreciate your recommendation to future visitors. Your kind words motivate us to continue providing memorable stays for all our guests. Should you find yourself in Swansea again, we would love to welcome you back! Warm regards,

Dear Valued Guest, Thank you for your thoughtful review following your recent stay with us. We are delighted to learn that you enjoyed our dining options and appreciate your understanding of our pricing in the current market landscape. We sincerely apologize for the disturbances you experienced, particularly regarding noise from adjacent rooms and issues with room temperature. Your comfort is paramount to us, and we will certainly investigate these matters further to ensure a more pleasant experience for all our guests in the future. We also value your suggestion concerning window ventilation; it is indeed a practical solution that we will consider implementing during warmer nights. Your feedback is invaluable as it guides us in enhancing our services continuously. We hope to have the pleasure of welcoming you back soon, where we aim to provide an even more enjoyable stay. Warm regards, Niall

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that your stay during the Christmas period was enjoyable and that our location provided you with convenient access to your family as well as nearby shopping areas. We take great pride in maintaining a clean and well-presented environment, so it is wonderful to know that you found our hotel up to standard. Our team strives to provide exceptional service, and we appreciate your kind words regarding their welcoming demeanor. It’s also gratifying to hear that you found our beds comfortable and enjoyed the quality of food offered during your stay. Your willingness to return means a lot to us, and we look forward to welcoming you back on your next visit. Thank you once again for your feedback. Wishing you all the best! Warm regards, Niall Dawkins Front Office Supervisor

Dear Ann H Thank you for taking the time to share your heartfelt review regarding your recent experience at Mercure Swansea. We are truly honored that you chose our venue to celebrate your Mum's life, and we are delighted to hear that it was a memorable occasion. It is wonderful to know that our brasserie provided the perfect setting for this significant event, and we are thrilled that you found our afternoon tea both delicious and beautifully presented. Our culinary team takes great pride in catering to all dietary needs, so we appreciate your kind words about the vegetarian and gluten-free options. We also want to express our gratitude for recognizing our team's efforts during what can be a challenging time. Your acknowledgment of their professionalism and kindness means a great deal to us, as we strive to ensure every guest feels supported and cared for. Thank you once again for your thoughtful feedback. We wish you all the best as you cherish those precious memories of your Mum. Warm regards, Niall Dawkins Front Office Supervisor Mercure Swansea