Mercure Swansea Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 403

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Mercure Swansea Hotel - Image 1
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Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Opis

O hotelu

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Nasze pokoje

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Lokalizacja hotelu

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

Pozycja GPS:51.654547, -3.912013

Telefon
Faks +44 161 388 0915

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 403

Ocena TripAdvisor  4.0/5  Liczba opinii: 579

Certyfikat Doskonałości 2024

Not a 4 star hotel!!

Ocena na stronie TripAdvisor 2.0/5

Marie S Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

This hotel is meant to be 4 star and I have yet to see anything more than a 2star The towels have holes in them in the bathroom The room is more basic than a premier room It is also very hot even with the windows fully open , did have a flan in the room but does work Great start to this hotel will not be coming back

Dear Marie Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate hearing from our guests, as it helps us identify areas where we can improve. I’m sorry to hear that you felt our hotel did not meet your expectations of a 4-star experience. Your comments about the towels and room amenities are concerning, and I assure you that we take such matters seriously. Our goal is to provide comfortable and well-maintained accommodations, and it seems we fell short during your visit. Regarding the temperature in your room, I apologize for any discomfort you experienced. We will investigate the situation with the flan and ensure that our rooms are adequately equipped for our guests' comfort. We value your input as it guides our continuous improvement efforts. If you're open to discussing this further or if there's anything else we can do to assist you, please feel free to reach out directly. Thank you once again for your feedback, and we hope you'll consider giving us another chance in the future. Best regards,

Pre Football night stay !

Ocena na stronie TripAdvisor 5.0/5

Chris T Opinia zatwierdzona w TripAdvisor

Stayed for Friday night pre Oxford united game. Staff at reception were very helpful with info, bar staff amazing, couldn't do enough. Rooms were good, all you need, bed really comfortable, slept well Black out blinds worked well, and windows you could open ! Mercure Swansea, well done, totally enjoyed my stay. Swansea City, thanks for a great day, friendly people, taxi drivers happy to chat, would recommend your city to all Visitors

Dear Valued Guest, Thank you for taking the time to share your wonderful experience following your recent stay at Mercure Swansea! We are thrilled to hear that you enjoyed a comfortable night’s rest before the Oxford United game. Our team takes great pride in delivering exceptional customer service, and we are delighted that our reception and bar staff were able to assist you during your visit. It’s also fantastic to know that you appreciated the comfort of your room, especially the blackout blinds and windows that could be opened for fresh air. We’re glad you found Swansea City welcoming and enjoyable, and we appreciate your recommendation to future visitors. Your kind words motivate us to continue providing memorable stays for all our guests. Should you find yourself in Swansea again, we would love to welcome you back! Warm regards,

Good Stop Over

Ocena na stronie TripAdvisor 4.0/5

Globaltravel2323 Opinia zatwierdzona w TripAdvisor

Stayed here as local to an event I had on Sunday. Stayed 1 night with breakfast and dinner. The food was great, little expensive but that's everywhere these days. The floor is a little noisy and the walls are not very thick,woke at 4 am to the toilet in the next room, it is also absolutely boiling in the room. The window does open fully and you may need to leave it open during the night.

Dear Valued Guest, Thank you for your thoughtful review following your recent stay with us. We are delighted to learn that you enjoyed our dining options and appreciate your understanding of our pricing in the current market landscape. We sincerely apologize for the disturbances you experienced, particularly regarding noise from adjacent rooms and issues with room temperature. Your comfort is paramount to us, and we will certainly investigate these matters further to ensure a more pleasant experience for all our guests in the future. We also value your suggestion concerning window ventilation; it is indeed a practical solution that we will consider implementing during warmer nights. Your feedback is invaluable as it guides us in enhancing our services continuously. We hope to have the pleasure of welcoming you back soon, where we aim to provide an even more enjoyable stay. Warm regards, Niall

Stayed to be close to family during Christmas period

Ocena na stronie TripAdvisor 5.0/5

Sophie L Opinia zatwierdzona w TripAdvisor

Stayed during December in order to be close to family for visits. Perfect area close to city centre and shopping retail parks. Lovely lake close by for a nice walk. Clean and well presented hotel. Staff were welcoming and friendly. Beds were very comfortable. Food was good. Would stay definitely again.

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that your stay during the Christmas period was enjoyable and that our location provided you with convenient access to your family as well as nearby shopping areas. We take great pride in maintaining a clean and well-presented environment, so it is wonderful to know that you found our hotel up to standard. Our team strives to provide exceptional service, and we appreciate your kind words regarding their welcoming demeanor. It’s also gratifying to hear that you found our beds comfortable and enjoyed the quality of food offered during your stay. Your willingness to return means a lot to us, and we look forward to welcoming you back on your next visit. Thank you once again for your feedback. Wishing you all the best! Warm regards, Niall Dawkins Front Office Supervisor

Wonderful Celebration of Life Afternoon Tea at the Mercure, Swansea

Ocena na stronie TripAdvisor 5.0/5

Ann H Opinia zatwierdzona w TripAdvisor

The team at Mercure, Swansea, looked after us so well in the celebration of my Mum's life that we held there. The brasserie was perfect for the occasion, and the afternoon tea was amazing, everyone commented on how delicious it all was, how beautifully presented and the options the chef had included for vegetarian and gluten-free guests were excellent. Each member of the team was helpful, professional and really kind especially when things did not go as smoothly as planned from my side - they couldn't have been more accommodating and I'm incredibly grateful for their help in making the occasion as stress-free as possible, despite the extra effort it caused them. They made a difficult day into a positive celebration - thank you!

Dear Ann H Thank you for taking the time to share your heartfelt review regarding your recent experience at Mercure Swansea. We are truly honored that you chose our venue to celebrate your Mum's life, and we are delighted to hear that it was a memorable occasion. It is wonderful to know that our brasserie provided the perfect setting for this significant event, and we are thrilled that you found our afternoon tea both delicious and beautifully presented. Our culinary team takes great pride in catering to all dietary needs, so we appreciate your kind words about the vegetarian and gluten-free options. We also want to express our gratitude for recognizing our team's efforts during what can be a challenging time. Your acknowledgment of their professionalism and kindness means a great deal to us, as we strive to ensure every guest feels supported and cared for. Thank you once again for your thoughtful feedback. We wish you all the best as you cherish those precious memories of your Mum. Warm regards, Niall Dawkins Front Office Supervisor Mercure Swansea

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 563 Liczba opinii 9.1/10 Obsługa
  • 10 Liczba opinii 9.7/10 Internet
  • 274 Liczba opinii 6.1/10 Czystość
  • 269 Liczba opinii 8.2/10 Śniadanie
  • 189 Liczba opinii 4.5/10 Udogodnienia
  • 142 Liczba opinii 5.8/10 Klimat

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