Mercure Swansea Hotel 4 estrellas

I booked here last minute as many other places were full. I understood straight away why the other hotels were full and this one wasn’t. The room smelled of smoke. The bathroom was unclean, with hair from the previous guest still left. One of the towels was stained and the floor looked grotty. It was unpleasant. Breakfast was nice and the bed was clean. I wouldn’t stay here again.

Great hotel by the lake! It's cozy like home! Responsive, friendly staff, comfortable rooms, modern gym, a good restaurant with excellent food, large parking lot. Beautiful nature surrounds the hotel. Nearby is a park with squirrels, a lake with swans and other birds. For children, BUZZ Trampoline Park and Playzone. For shopping near Morfa Shopping Park. Thank you very much for everything!

In the room, the lights above the bed were far too bright and couldn't be independently controlled, separately from the main light, so you either have them on or all off. One person couldn't sit and read without dazzling the person who laid down with the light above their head. The orange juice provided with the breakfast was heavily watered down making it taste bad. The room could have done with maintenance where there was water damage in the bathroom. We were lucky we had a room at a far end of a corridor, otherwise, you would hear the constant squeaking and creaking of the floor as people pass your door along the hallway. The halls could do with being reboarded to allow customers to sleep better at night and not be disturbed by other people walking by. On the plus side, the staff were friendly, the bed was comfortable and the hotel was very clean.

Thank you for creating such a comfortable hotel. Everything is clean, comfortable and tastefully done. Nice design, snow-white fluffy towels. The staff is polite and friendly. There were no complaints about cleaning. Good wifi. The kitchen is beautiful. The room is spacious, comfortable, equipped with everything you need. We were kindly provided with a baby cot. The hotel administrators are very polite - it is always a pleasure to contact them for any request. Will definitely return to Mercure again. Thank you!

on arrival plenty of car parking space, reception was very inviting, room was clean warm & Quiet lovely hot shower, good nights sleep in a huge bed. breakfast was plentiful. will be back agaIn. check out was quick and painless.