Mercure Swansea Hotel 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.3/5 402 opiniones

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Mercure Swansea Hotel - Image 1
Mercure Swansea Hotel - Image 2
Mercure Swansea Hotel - Image 3
Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, Reino Unido

Descripción

Extras del hotel

  • Located just three miles from Swansea city centre

  • Gimnasio Feel Good.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

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Localización del hotel

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
Reino Unido

GPS:51.654547, -3.912013

Teléfono
Fax +44 161 388 0915

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

THE BRASSERIE

Relájese en el restaurante The Brasserie con un café o algo para comer en un entorno con una exclusiva decoración y una amplia selección de platos internacionales, desde aperitivos rápidos hasta comidas de 3 platos complementadas por vinos de calidad.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.3/5  402 opiniones

Valoración de TripAdvisor  4.0/5  579 opiniones

Certificado de excelencia 2024

Not a 4 star hotel!!

Nota de Tripadvisor 2.0/5

Marie S De negocios - Valoración certificada de TripAdvisor

This hotel is meant to be 4 star and I have yet to see anything more than a 2star The towels have holes in them in the bathroom The room is more basic than a premier room It is also very hot even with the windows fully open , did have a flan in the room but does work Great start to this hotel will not be coming back

Dear Marie Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate hearing from our guests, as it helps us identify areas where we can improve. I’m sorry to hear that you felt our hotel did not meet your expectations of a 4-star experience. Your comments about the towels and room amenities are concerning, and I assure you that we take such matters seriously. Our goal is to provide comfortable and well-maintained accommodations, and it seems we fell short during your visit. Regarding the temperature in your room, I apologize for any discomfort you experienced. We will investigate the situation with the flan and ensure that our rooms are adequately equipped for our guests' comfort. We value your input as it guides our continuous improvement efforts. If you're open to discussing this further or if there's anything else we can do to assist you, please feel free to reach out directly. Thank you once again for your feedback, and we hope you'll consider giving us another chance in the future. Best regards,

Pre Football night stay !

Nota de Tripadvisor 5.0/5

Chris T Valoración certificada de TripAdvisor

Stayed for Friday night pre Oxford united game. Staff at reception were very helpful with info, bar staff amazing, couldn't do enough. Rooms were good, all you need, bed really comfortable, slept well Black out blinds worked well, and windows you could open ! Mercure Swansea, well done, totally enjoyed my stay. Swansea City, thanks for a great day, friendly people, taxi drivers happy to chat, would recommend your city to all Visitors

Dear Valued Guest, Thank you for taking the time to share your wonderful experience following your recent stay at Mercure Swansea! We are thrilled to hear that you enjoyed a comfortable night’s rest before the Oxford United game. Our team takes great pride in delivering exceptional customer service, and we are delighted that our reception and bar staff were able to assist you during your visit. It’s also fantastic to know that you appreciated the comfort of your room, especially the blackout blinds and windows that could be opened for fresh air. We’re glad you found Swansea City welcoming and enjoyable, and we appreciate your recommendation to future visitors. Your kind words motivate us to continue providing memorable stays for all our guests. Should you find yourself in Swansea again, we would love to welcome you back! Warm regards,

Good Stop Over

Nota de Tripadvisor 4.0/5

Globaltravel2323 Valoración certificada de TripAdvisor

Stayed here as local to an event I had on Sunday. Stayed 1 night with breakfast and dinner. The food was great, little expensive but that's everywhere these days. The floor is a little noisy and the walls are not very thick,woke at 4 am to the toilet in the next room, it is also absolutely boiling in the room. The window does open fully and you may need to leave it open during the night.

Dear Valued Guest, Thank you for your thoughtful review following your recent stay with us. We are delighted to learn that you enjoyed our dining options and appreciate your understanding of our pricing in the current market landscape. We sincerely apologize for the disturbances you experienced, particularly regarding noise from adjacent rooms and issues with room temperature. Your comfort is paramount to us, and we will certainly investigate these matters further to ensure a more pleasant experience for all our guests in the future. We also value your suggestion concerning window ventilation; it is indeed a practical solution that we will consider implementing during warmer nights. Your feedback is invaluable as it guides us in enhancing our services continuously. We hope to have the pleasure of welcoming you back soon, where we aim to provide an even more enjoyable stay. Warm regards, Niall

Stayed to be close to family during Christmas period

Nota de Tripadvisor 5.0/5

Sophie L Valoración certificada de TripAdvisor

Stayed during December in order to be close to family for visits. Perfect area close to city centre and shopping retail parks. Lovely lake close by for a nice walk. Clean and well presented hotel. Staff were welcoming and friendly. Beds were very comfortable. Food was good. Would stay definitely again.

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that your stay during the Christmas period was enjoyable and that our location provided you with convenient access to your family as well as nearby shopping areas. We take great pride in maintaining a clean and well-presented environment, so it is wonderful to know that you found our hotel up to standard. Our team strives to provide exceptional service, and we appreciate your kind words regarding their welcoming demeanor. It’s also gratifying to hear that you found our beds comfortable and enjoyed the quality of food offered during your stay. Your willingness to return means a lot to us, and we look forward to welcoming you back on your next visit. Thank you once again for your feedback. Wishing you all the best! Warm regards, Niall Dawkins Front Office Supervisor

Wonderful Celebration of Life Afternoon Tea at the Mercure, Swansea

Nota de Tripadvisor 5.0/5

Ann H Valoración certificada de TripAdvisor

The team at Mercure, Swansea, looked after us so well in the celebration of my Mum's life that we held there. The brasserie was perfect for the occasion, and the afternoon tea was amazing, everyone commented on how delicious it all was, how beautifully presented and the options the chef had included for vegetarian and gluten-free guests were excellent. Each member of the team was helpful, professional and really kind especially when things did not go as smoothly as planned from my side - they couldn't have been more accommodating and I'm incredibly grateful for their help in making the occasion as stress-free as possible, despite the extra effort it caused them. They made a difficult day into a positive celebration - thank you!

Dear Ann H Thank you for taking the time to share your heartfelt review regarding your recent experience at Mercure Swansea. We are truly honored that you chose our venue to celebrate your Mum's life, and we are delighted to hear that it was a memorable occasion. It is wonderful to know that our brasserie provided the perfect setting for this significant event, and we are thrilled that you found our afternoon tea both delicious and beautifully presented. Our culinary team takes great pride in catering to all dietary needs, so we appreciate your kind words about the vegetarian and gluten-free options. We also want to express our gratitude for recognizing our team's efforts during what can be a challenging time. Your acknowledgment of their professionalism and kindness means a great deal to us, as we strive to ensure every guest feels supported and cared for. Thank you once again for your thoughtful feedback. We wish you all the best as you cherish those precious memories of your Mum. Warm regards, Niall Dawkins Front Office Supervisor Mercure Swansea

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 246 opiniones 9.2/10 Ubicación
  • 625 opiniones 6/10 Habitación
  • 561 opiniones 9.1/10 Servicio
  • 10 opiniones 9.7/10 Internet
  • 278 opiniones 6.4/10 Limpieza
  • 272 opiniones 8.1/10 Desayuno
  • 187 opiniones 4.6/10 Instalaciones
  • 142 opiniones 5.9/10 Ambiente

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Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.