赫尔农庄公园美居酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 586 评论

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赫尔农庄公园美居酒店 - Image 1
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Grange Park Lane, Willerby, HU10 6EB 赫尔, 英国

描述

酒店其他优惠

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

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酒店位置

赫尔农庄公园美居酒店

Grange Park Lane, Willerby
HU10 6EB 赫尔
英国

GPS:53.766179, -0.452092

电话
传真 +44 161 388 0915

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

THE BRASSERIE

非合约照片

The hotel's friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  586 评论

TripAdvisor 评级  3.8/5  1,513 评论

Great food and great staff service

Tripadvisor 评级 4.0/5

Dave B 经 TripAdvisor 认证的评论

Just had a bar lunch at the Mercure hotel willerby and would just wish to congratulate Nickie who took our Order and served our delicious food. Nickie has served us before and her customer service skills are excellent. She is personable , customer focused and extremely friendly and helpful.A real credit to the hotel and we will definitely visit more often. Thank you Nickie .

Awful!!!!! Mold!!! Dirty!!!

Tripadvisor 评级 1.0/5

Lausy M 经 TripAdvisor 认证的评论

On arrival the receptionist was very confused and took a while to book in. We entered our hotel room with a not so nice welcome of pure smell of damp also the room was freezing, we had a look around and there was mold on the walls windows everything was rusted and out dated in the bathroom not very clean at all we got moved into another room and was exactly the same as the previous room. We walked down the stairs what was hard to find reception hardly any signs. I would advise anyone who is looking to stay to AVOID at all costs!!!!!! Not worth the money at all!

I am so very sorry to read about your experience. I know the team tried to offer you an alternate room but am disappointed that neither was to your liking. I do feel that your comments about mold and dirt are unfair as this is not at all a reflection on the experience of guests who stay with us.

Great staff and breakfast but rooms are basic and could do with a few little tweaks.

Tripadvisor 评级 3.0/5

louisejS1014HE 经 TripAdvisor 认证的评论

The room is quite basic and it was cold on arrival. There are a few things missing like a toilet roll holder, a mirror at the desk for sitting and doing hair etc, there are also no sockets next to the bed for phone chargers and my partners CPAP machine. There are no hooks in the bathroom for hanging nightwear etc. It was however, clean and tidy. The staff are very friendly and the buffet breakfast is excellent.

Dear Louise Thank you for your review. i am pleased that the service your received was good and you had an excellent breakfast. It is also good to hear that your room was clean and tidy but dissapointing that the facilities in teh room needed tweaking, we are in the process of evaluating our rooms and making improvements

Needs updating, looking somewhat tired.

Tripadvisor 评级 4.0/5

Meander27099771677 经 TripAdvisor 认证的评论

The staff were so helpful and friendly, I couldn't fault them. The room was okay and the bed was comfortable, but it's a little tired and needs refurbishment. It was clean and tidy and the heating was good too. The bathroom had no toilet paper holder. It's in a nice location and fairly quiet. I slept well. The cooked breakfast was very good indeed, a wide choice, including fresh fruit etc. Again the staff were delightful and so welcoming. Linda who was usually helping out at breakfast really stood out. There are gym and swimming pool facilities so that's a real bonus! The staff are amazing, well done.

Thank you for your review. I am pleased you were looked after so well by the team

Thankyou !

Tripadvisor 评级 5.0/5

Patrick C 经 TripAdvisor 认证的评论

I don't usually leave reviews but this hotel and it's staff are exceptional. The level of service we received was above and beyond, from the check in staff all the way to the bar staff and pool staff. Everyone there was so welcoming and sociable, if you wanted to be left alone, they left you alone as well. True professionals. They had a few events the nights we stayed and arranged us a room further away from the noise and that was not requested by us but definitely appreciated. It's like the staff are thinking for you! 🤣 I requested a romantic touch and this was also taken care of, walking into the room was an experience in itself. The grounds were beautiful, the bar is cozy but modern and accessible amenities very near the seating areas; Special thanks to the bar staff and the check in staff, wonderful people. We will be returning, thanks so much. Room 131 Paddy and Natasha :). (Keep your phones away from your key cards)

Dear Paddy and Natasha I am so pleased the team looked after you so well. Regards David

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其他网络用户评价我们的酒店

  • 323 评论 9.4/10 位置
  • 1,135 评论 5.7/10 房间
  • 1,475 评论 9/10 服务
  • 23 评论 6.4/10 上网
  • 608 评论 9.1/10 早餐
  • 485 评论 4.9/10 清洁度
  • 346 评论 4.4/10 氛围
  • 192 评论 6.1/10 性价比

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